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1. 发明申请

WO2012064613A3 METHOD AND APPARATUS FOR OBTAINING FEEDBACK FROM A DEVICE 审中-公开
标题翻译：用于从设备获取反馈的方法和装置
公开(公告)号：WO2012064613A3
公开(公告)日：2012-07-12
申请号：PCT/US2011059408
申请日：2011-11-04
申请人： SONY CORP , LAM TOM , COWIE ROBERT , TAT PETER , NGUYEN DON , DAO TAM , ZHANG GUOXUAN
发明人： LAM TOM , COWIE ROBERT , TAT PETER , NGUYEN DON , DAO TAM , ZHANG GUOXUAN
IPC分类号： G06F15/16
CPC分类号： G06Q30/0251
摘要： An apparatus and method for utilizing user feedback of a user device. The method includes obtaining usage data of a user device using an application programming interface (API) and creating a data file based on the obtained usage data. The data file is uploaded from the user device to an external server device where data analysis of the data file is performed and a result of the data analysis is generated. This result is presented using a display unit
摘要翻译：一种利用用户设备的用户反馈的装置和方法。该方法包括使用应用编程接口（API）获取用户设备的使用数据，并且基于获得的使用数据创建数据文件。数据文件从用户设备上传到外部服务器设备，其中执行数据文件的数据分析并生成数据分析结果。该结果使用显示单元呈现

2. 发明申请

WO2011056191A2 SYSTEM AND METHOD FOR PROVIDING AUTOMATED SUPPORT TO ELECTRONIC DEVICES 审中-公开
标题翻译：用于向电子设备提供自动支持的系统和方法
公开(公告)号：WO2011056191A2
公开(公告)日：2011-05-12
申请号：PCT/US2010002809
申请日：2010-10-21
申请人： SONY CORP , LAM TOM , COWIE ROBERT , DAO TAM , LA ANH , NGUYEN DON , ZHANG GUOXUAN
发明人： LAM TOM , COWIE ROBERT , DAO TAM , LA ANH , NGUYEN DON , ZHANG GUOXUAN
IPC分类号： G06F15/16 , G06F11/30
CPC分类号： G06F11/0793 , G06F11/0748
摘要： A system and method for providing automated support services includes at least one electronic device that experiences an error condition. An error notification regarding the error condition is then provided to a support server. The support server assigns an error identifier to the error condition, and provides the error identifier to the electronic device. The support server also creates a solution map that associates the error identifier with a solution identifier corresponding to an effective solution for the detected error condition. A solution database is implemented to store the solution to the error condition. A solution manager of the electronic device may then utilize the error identifier to automatically identify, download, and install the solution from the solution database to thereby remedy the error condition.
摘要翻译：用于提供自动支持服务的系统和方法包括遇到错误状况的至少一个电子设备。随后将有关错误状况的错误通知提供给支持服务器。支持服务器向错误条件分配错误标识符，并向电子设备提供错误标识符。支持服务器还创建一个解决方案图，将错误标识符与对应于检测到的错误条件的有效解决方案的解决方案标识符相关联。实施解决方案数据库以将解决方案存储到错误状况。电子设备的解决方案管理器然后可以利用错误标识符从解决方案数据库中自动识别，下载和安装解决方案，从而纠正错误状况。

3. 发明申请

WO2009078951A3 A METHOD AND SYSTEM FOR SETTING UP A COMPUTER SYSTEM AT STARTUP 审中-公开
标题翻译：一种在启动时设置计算机系统的方法和系统
公开(公告)号：WO2009078951A3
公开(公告)日：2009-12-23
申请号：PCT/US2008013645
申请日：2008-12-11
申请人： SONY CORP , SONY ELECTRONICS INC , ZHANG GUOXUAN , COWIE ROBERT , LAM TOM , NGUYEN DON , DAO TAM
发明人： ZHANG GUOXUAN , COWIE ROBERT , LAM TOM , NGUYEN DON , DAO TAM
IPC分类号： G06F9/00
CPC分类号： G06F9/44505 , G06F9/4401 , G06F9/4446
摘要： A graphical user interface (GUI) for setting up a computer system at startup. The GUI may include a first plurality of on-screen selectable icons, wherein each of the first plurality of on-screen selectable icons is associated with at least one respective setup procedure that when invoked causes a processor to execute an associated setup functionality. The GUI further includes a first visual indicator operable to identify one of the first plurality of on-screen selectable icons responsive to a user selection thereof. A second visual indicator may be used to identify a completion of a setup procedure associated with the user selection of the one of the first plurality of on-screen selectable icons. The GUI also includes a plurality of on-screen navigational icons for navigating through the first plurality of on-screen selectable icons, for canceling a selection and for exiting a startup user experience.
摘要翻译：用于在启动时设置计算机系统的图形用户界面（GUI）。 GUI可以包括第一多个屏上可选图标，其中第一多个屏上可选图标中的每一个与至少一个相应的设置过程相关联，当被调用时，该过程使得处理器执行关联的设置功能。 GUI进一步包括第一视觉指示符，其可操作以响应于用户对其的选择而识别第一多个屏上可选图标中的一个。第二视觉指示符可以用于识别与用户对第一多个屏上可选图标之一的选择相关联的设置过程的完成。 GUI还包括用于导航通过第一多个屏上可选图标的多个屏幕上导航图标，用于取消选择并退出启动用户体验。

4. 发明申请

WO2012064612A3 METHOD AND APPARATUS FOR OBTAINING FEEDBACK FROM A DEVICE 审中-公开
标题翻译：用于从设备获取反馈的方法和装置
公开(公告)号：WO2012064612A3
公开(公告)日：2016-05-12
申请号：PCT/US2011059404
申请日：2011-11-04
申请人： SONY CORP , LAM TOM , COWIE ROBERT , TAT PETER , NGUYEN DON , DAO TAM
发明人： LAM TOM , COWIE ROBERT , TAT PETER , NGUYEN DON , DAO TAM
IPC分类号： G06F15/16
CPC分类号： G06Q30/0251
摘要： An apparatus and method for utilizing user feedback of a user device. The method includes obtaining usage data of a user device using an application programming interface (API) and creating a data file based on the obtained usage data. The data file is uploaded from the user device to an external server device where data analysis of the data fde is performed and a result of the data analysis is generated. This result is presented using a display unit.
摘要翻译：一种用于利用用户设备的用户反馈的装置和方法。该方法包括使用应用编程接口（API）获取用户设备的使用数据，并且基于获得的使用数据创建数据文件。数据文件从用户设备上传到外部服务器设备，其中执行数据fde的数据分析并生成数据分析结果。此结果使用显示单元显示。

5. 发明公开

EP2232362A4 A METHOD AND SYSTEM FOR SETTING UP A COMPUTER SYSTEM AT STARTUP 审中-公开
标题翻译：一种用于调整计算机系统进行调试的方法和系统
公开(公告)号：EP2232362A4
公开(公告)日：2012-05-30
申请号：EP08863093
申请日：2008-12-11
申请人： SONY CORP , SONY ELECTRONICS INC
发明人： ZHANG GUOXUAN , COWIE ROBERT , LAM TOM , NGUYEN DON , DAO TAM
IPC分类号： G06F9/00
CPC分类号： G06F9/44505 , G06F9/4401 , G06F9/4446
摘要： A graphical user interface (GUI) for setting up a computer system at startup. The GUI may include a first plurality of on-screen selectable icons, wherein each of the first plurality of on-screen selectable icons is associated with at least one respective setup procedure that when invoked causes a processor to execute an associated setup functionality. The GUI further includes a first visual indicator operable to identify one of the first plurality of on-screen selectable icons responsive to a user selection thereof. A second visual indicator may be used to identify a completion of a setup procedure associated with the user selection of the one of the first plurality of on-screen selectable icons. The GUI also includes a plurality of on-screen navigational icons for navigating through the first plurality of on-screen selectable icons, for canceling a selection and for exiting a startup user experience.

6. 发明专利

BR112013011052A2 método para utilizar realimentação de usuário de um dispositivo de usuário, e, dispositivo de usuário 未知
公开(公告)号：BR112013011052A2
公开(公告)日：2016-08-23
申请号：BR112013011052
申请日：2011-11-04
申请人： SONY CORP
发明人： NGUYEN DON , ZHANG GUOXUAN , TAT PETER , COWIE ROBERT , DAO TAM , LAM TOM
IPC分类号： G06F15/16

7. 发明公开

EP2391944A4 SYSTEM CARE OF COMPUTING DEVICES 审中-公开
标题翻译：计算设备系统维护
公开(公告)号：EP2391944A4
公开(公告)日：2013-06-05
申请号：EP09843432
申请日：2009-11-19
申请人： SONY CORP , SONY ELECTRONICS INC
发明人： COWIE ROBERT , DAO TAM , LAM TOM , NGUYEN DON , ZHANG GUOXUAN
IPC分类号： G06F11/07 , G06F11/30
CPC分类号： G06F11/0793 , G06F11/0706 , G06F11/0748
摘要： A system and methods are provided for providing system care for a computing device. In one embodiment, a process includes detecting one or more operational errors of at least one of a software and hardware function of the computing device by a system care program of the computing device, displaying a system care user interface by the computing device and detecting user selection of the system care user interface. The process may also include determining one or more solutions for the error based on one or more signature profiles of the computing device by the system care program and applying the solution on the computing device by the system care program to correct the one or more errors.

8. 发明公开

EP2394219A4 SYSTEM HEALTH AND PERFORMANCE CARE OF COMPUTING DEVICES 审中-公开
标题翻译：计算设备SYSTEMINTEGRITÄTS-和有效性的保持
公开(公告)号：EP2394219A4
公开(公告)日：2013-07-24
申请号：EP09851521
申请日：2009-11-19
申请人： SONY CORP , SONY ELECTRONICS INC
发明人： COWIE ROBERT , DAO TAM , LAM TOM , NGUYEN DON , ZHANG GUOXUAN
IPC分类号： G06F11/07 , G06F11/30
CPC分类号： G06F11/0736 , G06F11/0748 , G06F11/0751 , G06F11/0793 , G06F11/3466 , G06F2201/83 , G06F2201/865

9. 发明公开

EP2347344A4 EEOBE-APPLICATION TO COLLECT INFORMATION FOR NEW COMPUTER AND MANUFACTURING PROCESS 审中-公开
标题翻译： EEOBE应用收集用于生产新电脑，处理信息
公开(公告)号：EP2347344A4
公开(公告)日：2012-05-30
申请号：EP10819696
申请日：2010-11-17
申请人： SONY CORP
发明人： COWIE ROBERT , LYONS GARY ROBERT
IPC分类号： G06Q50/00 , G06F17/30 , G06G1/00
CPC分类号： G06Q10/06 , G06Q50/04 , Y02P90/30

10. 发明专利

JP2011054170A System and method for effectively utilizing recorder device 有权
标题翻译：用于有效利用记录装置的系统和方法
公开(公告)号：JP2011054170A
公开(公告)日：2011-03-17
申请号：JP2010195330
申请日：2010-09-01
申请人： Sony Corp , Sony Electronics Inc , ソニーエレクトロニクスインク , ソニー株式会社
发明人： COWIE ROBERT
IPC分类号： G06Q50/00
CPC分类号： H04N5/76 , H04N5/232 , H04N5/77
摘要： PROBLEM TO BE SOLVED: To provide an effective system for processing electronic information corresponding to increase of requests to a system resource and size of drastically increasing data.
SOLUTION: This system and method for effectively utilizing a recorder device includes a time code generator generating a time code for synchronizing the electronic information. A transceiver of the recorder device wirelessly transmits the time code to a plurality of cameras. The cameras capture video data and sound data, and a time code manager of each camera combines the received time code with the captured video data and sound data to generate camera data. Thereafter, the camera wirelessly transmits the camera data to the recorder device to store them into a recorder memory.
COPYRIGHT: (C)2011,JPO&INPIT
摘要翻译：要解决的问题：提供一种用于处理电子信息的有效系统，其对应于对系统资源的请求的增加和大幅增加的数据的大小。解决方案：用于有效利用记录器装置的该系统和方法包括产生用于使电子信息同步的时间码的时间码发生器。记录装置的收发器将时间码无线发送到多个摄像机。相机拍摄视频数据和声音数据，并且每个照相机的时间码管理器将接收到的时间码与所捕获的视频数据和声音数据相结合，以生成相机数据。此后，相机将照相机数据无线地传送到记录装置，将它们存储到记录器存储器中。版权所有（C）2011，JPO＆INPIT

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