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1. 发明申请

US20120316912A1 OPTIMIZING A SHARED SERVICE DELIVERY SYSTEM 失效
标题翻译：优化共享服务交付系统
公开(公告)号：US20120316912A1
公开(公告)日：2012-12-13
申请号：US13155580
申请日：2011-06-08
申请人： SHIVALI AGARWAL , SAEED BAGHERI , JARIR K. CHAAR , KRISHNA C. RATAKONDA , VINAY K. REDDY , BIKRAM SENGUPTA
发明人： SHIVALI AGARWAL , SAEED BAGHERI , JARIR K. CHAAR , KRISHNA C. RATAKONDA , VINAY K. REDDY , BIKRAM SENGUPTA
IPC分类号： G06Q10/00
CPC分类号： G06Q10/04
摘要： A computer implemented method, system, and/or computer program product optimize a shared service delivery system. A model of an existing shared service delivery system is created. Capacity of the existing shared service delivery system is defined according to required resources for existing projects, new projects, and proposed projects. Existing cells of practitioners in the existing shared service delivery system are identified, and any gaps or gluts of capacity in the existing cells of practitioners are identified according to a general predetermined resource requirement for the shared service delivery system.
摘要翻译：计算机实现的方法，系统和/或计算机程序产品优化共享服务传递系统。创建现有共享服务传递系统的模型。现有共享服务提供系统的容量根据现有项目，新项目和拟议项目的所需资源进行定义。识别现有共享服务传递系统中的从业者的现有单元，并且根据共享服务传送系统的一般预定资源要求来识别从业人员现有单元中的容量的任何间隙或容量。

2. 发明申请

US20120284078A1 TOOL FOR MANAGER ASSISTANCE 失效
标题翻译：管理人员协助工具
公开(公告)号：US20120284078A1
公开(公告)日：2012-11-08
申请号：US13102203
申请日：2011-05-06
申请人： SHIVALI AGARWAL , SAEED BAGHERI , JARIR K. CHAAR , ALI PARANDEHGHEIBI , KRISHNA C. RATAKONDA , BIKRAM SENGUPTA
发明人： SHIVALI AGARWAL , SAEED BAGHERI , JARIR K. CHAAR , ALI PARANDEHGHEIBI , KRISHNA C. RATAKONDA , BIKRAM SENGUPTA
IPC分类号： G06Q10/00
CPC分类号： G06Q10/04 , G06Q10/06
摘要： A computer implemented method, system, and/or computer program product generate an optimal training policy and an optimal promotion policy to accommodate an upcoming project. Required new job positions are identified for an upcoming project. A skillset matrix, which describes a current skill level of each worker in a work unit, and a promotion matrix, which describes historical evaluations of how well each worker achieved predefined goals of past projects, are generated. The skillset matrix is utilized to create an optimal training policy that identifies which workers are in need of additional training in order to qualify for one or more of the identified new job positions, and the promotion matrix is utilized create an optimal promotion policy that identifies which workers will be candidates for being promoted into one or more of the identified said new job positions.
摘要翻译：计算机实现的方法，系统和/或计算机程序产品产生最佳培训政策和最佳促销政策以适应即将到来的项目。为即将到来的项目确定所需的新工作职位。描述了工作单位中每个工人的当前技能水平的技能组矩阵，以及描述了每个员工实现过去项目的预定目标的历史评估的晋升矩阵。技能组矩阵用于创建最佳的培训政策，以确定哪些工人需要额外的培训，以符合一个或多个所识别的新工作职位，并且利用促销矩阵创建一个最佳促销政策，以确定哪个工作人员将被提拔为一个或多个已确定的新职位的候选人。

3. 发明申请

US20120284076A1 OPTIMIZING SERVICE DELIVERY SYSTEMS 有权
标题翻译：优化服务提供系统
公开(公告)号：US20120284076A1
公开(公告)日：2012-11-08
申请号：US13098987
申请日：2011-05-02
申请人： SHIVALI AGARWAL , SAEED BAGHERI , JARIR K. CHAAR , KRISHNA C. RATAKONDA , BIKRAM SENGUPTA
发明人： SHIVALI AGARWAL , SAEED BAGHERI , JARIR K. CHAAR , KRISHNA C. RATAKONDA , BIKRAM SENGUPTA
IPC分类号： G06Q10/00
CPC分类号： G06Q50/10
摘要： A computer implemented method, system and/or computer program product optimizes a service delivery system. A processor receives a first set of inputs that describes a current state of a service delivery system and a second set of inputs that describes a cost overhead for the service delivery system. The processor then optimizes the service delivery system in order to derive an optimized service delivery system.
摘要翻译：计算机实现的方法，系统和/或计算机程序产品优化服务递送系统。处理器接收描述服务传送系统的当前状态的第一组输入和描述服务传送系统的开销开销的第二组输入。然后，处理器优化服务传递系统，以便导出优化的服务传递系统。

4. 发明申请

US20120284073A1 OPTIMIZED COLLABORATION BETWEEN DISTRIBUTED CENTERS OF GLOBAL SERVICE DELIVERY SYSTEMS 审中-公开
标题翻译：分布式全球服务提供系统中心之间的优化合作
公开(公告)号：US20120284073A1
公开(公告)日：2012-11-08
申请号：US13099504
申请日：2011-05-03
申请人： SHIVALI AGARWAL , SAEED BAGHERI , JARIR K. CHAAR , KRISHNA C. RATAKONDA , BIKRAM SENGUPTA
发明人： SHIVALI AGARWAL , SAEED BAGHERI , JARIR K. CHAAR , KRISHNA C. RATAKONDA , BIKRAM SENGUPTA
IPC分类号： G06Q10/00
CPC分类号： G06Q10/101
摘要： A computer implemented method, system, and/or computer program product facilitate optimal collaboration between cells from different service centers for delivering a service to a customer. A cost of collaboration between two cells in different service centers is defined. Each of the two cells is a group of resources capable of executing a same task, and the cost is a 3-Tuple that consists of a monetary cost, a makespan cost, and a skill misalignment cost associated with the collaboration. After establishing acceptable cost ranges for the 3-Tuple based on constraints defined by an enterprise policy, a processor creates multiple collaboration matrices based on different permutations of the 3-Tuple. Once an optimal collaboration function derived from the multiple collaboration matrices is identified, the task is assigned to two optimal cells identified in the optimal collaboration function.
摘要翻译：计算机实现的方法，系统和/或计算机程序产品促进来自不同服务中心的小区之间的最佳协作，以将服务递送给客户。定义不同服务中心的两个单元之间的协作成本。两个单元中的每一个是能够执行相同任务的一组资源，并且成本是由与合作相关联的货币成本，制造成本和技能失调成本组成的3元组。在基于企业策略定义的约束条件建立3元组可接受的成本范围之后，处理器基于3元组的不同排列创建多个协作矩阵。一旦识别出从多个协作矩阵得到的最佳协作功能，则将该任务分配给在最佳协作功能中标识的两个最佳单元。

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