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1. 发明申请

WO2004059540A1 SCHEDULING RESOURCES FOR PERFORMING A SERVICE 审中-公开
标题翻译：安排执行服务的资源
公开(公告)号：WO2004059540A1
公开(公告)日：2004-07-15
申请号：PCT/EP2003/013658
申请日：2003-12-03
申请人： SAP AG
发明人： COLLE, Renzo , DOLESCHEL, Stefan , HOLLICH, Franz , STRUMBERGER, Dagmar
IPC分类号： G06F17/60
CPC分类号： G06Q10/06 , G06Q10/109
摘要： A computer system and information repository is described for scheduling resources needed to perform service actions. The repository of resource information includes human resource information, reusable resource information, and non-reusable resource information. Each of human resource information, reusable resource information, and nonreusable resource information includes availability information. A scheduling engine associates, based on user input, resource information with task items that need to be completed as part of performing a service action.
摘要翻译：描述了用于调度执行服务动作所需的资源的计算机系统和信息存储库。资源信息库包括人力资源信息，可重用的资源信息和不可重用的资源信息。人力资源信息，可再利用资源信息和不可再生资源信息中的每一个包括可用性信息。作为执行服务动作的一部分，调度引擎基于用户输入将资源信息与需要完成的任务项目相关联。

2. 发明申请

WO2004053750A1 SCHEDULING TASKS ACROSS MULTIPLE LOCATIONS 审中-公开
标题翻译：在多个地点安排任务
公开(公告)号：WO2004053750A1
公开(公告)日：2004-06-24
申请号：PCT/EP2003/013659
申请日：2003-12-03
申请人： SAP AG
发明人： COLLE, Renzo , DOLESCHEL, Stefan , HOLLICH, Franz , STRUMBERGER, Dagmar
IPC分类号： G06F17/60
CPC分类号： G06Q10/06 , G06Q10/109
摘要： Techniques are described for scheduling the performance of service actions that involve activities at multiple locations. A computer system includes a scheduling engine and a repository of resource information. The scheduling engine associates, based on user input, resource information with both a first task item to be performed at a field location and a 5 second task item to be performed at a central workshop location that is different from the field location. Each of the first and second task items are to be completed as part of a service action. The repository includes (1) field human resource information so that a specified field technician is associable with the first task item and (2) central workshop human resource information so that a specified central workshop technician is associable with the second task item.
摘要翻译：描述了用于调度涉及多个位置处的活动的服务动作的性能的技术。计算机系统包括调度引擎和资源信息库。调度引擎基于用户输入将资源信息与要在场地位置执行的第一任务项目和要在与场地位置不同的中心车间位置执行的5秒任务项目相关联。第一个和第二个任务项目中的每一个将作为服务动作的一部分来完成。存储库包括（1）现场人力资源信息，使得指定的现场技术人员能够与第一任务项目相关联，以及（2）中心车间人力资源信息，使得指定的中心车间技术人员能够与第二任务项目相关联。

3. 发明申请

WO2004053749A1 A USER INTERFACE FOR SCHEDULING TASKS 审中-公开
标题翻译：用于调度任务的用户界面
公开(公告)号：WO2004053749A1
公开(公告)日：2004-06-24
申请号：PCT/EP2003/013657
申请日：2003-12-03
申请人： SAP AG
发明人： COLLE, Renzo , DOLESCHEL, Stefan , HOLLICH, Franz , MALCHAREK, Arnim
IPC分类号： G06F17/60
CPC分类号： G06Q10/06 , G06Q10/109
摘要： A computer program product, when it is executed, generates a graphical user interface on a display device. The graphical user interface enables a user of a computer to schedule the performance of service actions and includes a planning board display for scheduling information associated with a period of time and an alert display for messages. The planning board display includes resource identifiers representing a resource, in which at least one-resource identifier represents a human resource and at least one resource identifier represents a reusable resource. The planning board display also includes unavailability indications showing when one of the resource identifiers is not available to be scheduled.
摘要翻译：计算机程序产品在执行时在显示装置上生成图形用户界面。图形用户界面使得计算机的用户能够调度服务动作的性能，并且包括用于调度与一段时间相关联的信息的计划板显示以及用于消息的警报显示。规划板显示器包括表示资源的资源标识符，其中至少一个资源标识符表示人力资源，并且至少一个资源标识符表示可重用资源。规划委员会显示还包括不可用指示，显示其中一个资源标识符何时不可调度。

4. 发明公开

EP1584053A1 SCHEDULING RESOURCES FOR PERFORMING A SERVICE 审中-公开
标题翻译：资源型分类，以实现服务
公开(公告)号：EP1584053A1
公开(公告)日：2005-10-12
申请号：EP03813881.4
申请日：2003-12-03
申请人： SAP AG
发明人： COLLE, Renzo , DOLESCHEL, Stefan , HOLLICH, Franz , STRUMBERGER, Dagmar
IPC分类号： G06F17/60
CPC分类号： G06Q10/06 , G06Q10/109
摘要： A computer system and information repository is described for scheduling resources needed to perform service actions. The repository of resource information includes human resource information, reusable resource information, and non-reusable resource information. Each of human resource information, reusable resource information, and nonreusable resource information includes availability information. A scheduling engine associates, based on user input, resource information with task items that need to be completed as part of performing a service action.

5. 发明公开

EP1581899A1 A USER INTERFACE FOR SCHEDULING TASKS 审中-公开
标题翻译：用户界面的任务调度
公开(公告)号：EP1581899A1
公开(公告)日：2005-10-05
申请号：EP03782296.2
申请日：2003-12-03
申请人： SAP AG
发明人： COLLE, Renzo , DOLESCHEL, Stefan , HOLLICH, Franz , MALCHAREK, Arnim
IPC分类号： G06F17/60
CPC分类号： G06Q10/06 , G06Q10/109
摘要： A computer program product, when it is executed, generates a graphical user interface on a display device. The graphical user interface enables a user of a computer to schedule the performance of service actions and includes a planning board display for scheduling information associated with a period of time and an alert display for messages. The planning board display includes resource identifiers representing a resource, in which at least one-resource identifier represents a human resource and at least one resource identifier represents a reusable resource. The planning board display also includes unavailability indications showing when one of the resource identifiers is not available to be scheduled.

6. 发明公开

EP1581897A1 SCHEDULING TASKS ACROSS MULTIPLE LOCATIONS 审中-公开
标题翻译：工作安排FOR USE几个地方
公开(公告)号：EP1581897A1
公开(公告)日：2005-10-05
申请号：EP03767734.1
申请日：2003-12-03
申请人： SAP AG
发明人： COLLE, Renzo , DOLESCHEL, Stefan , HOLLICH, Franz , STRUMBERGER, Dagmar
IPC分类号： G06F17/60
CPC分类号： G06Q10/06 , G06Q10/109
摘要： Techniques are described for scheduling the performance of service actions that involve activities at multiple locations. A computer system includes a scheduling engine and a repository of resource information. The scheduling engine associates, based on user input, resource information with both a first task item to be performed at a field location and a 5 second task item to be performed at a central workshop location that is different from the field location. Each of the first and second task items are to be completed as part of a service action. The repository includes (1) field human resource information so that a specified field technician is associable with the first task item and (2) central workshop human resource information so that a specified central workshop technician is associable with the second task item.

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