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1. 发明申请

US20050152531A1 Method and system for telephone wait user interface selection 有权
标题翻译：电话等待用户界面选择的方法和系统
公开(公告)号：US20050152531A1
公开(公告)日：2005-07-14
申请号：US10755827
申请日：2004-01-12
申请人： Rick Hamilton , Carl Gusler , Timothy Waters , Harry Schatz
发明人： Rick Hamilton , Carl Gusler , Timothy Waters , Harry Schatz
IPC分类号： H04M3/42 , H04M3/428 , H04M3/00 , H04M1/64 , H04M5/00
CPC分类号： H04M3/4285 , H04M3/42068 , H04M2203/2011
摘要： In the method of the present invention, a customer of a service provider would be placed in hold while waiting to speak to a customer service representative. The method and system of the invention would recognize the telephone number of the caller using a “caller ID” system. If this call is the first time the caller has ever called, the caller would be presented with an audible listing of listening choices that would include but not be limited to the latest news, the weather (of the caller's location), financial headlines, or a selection of music stations (via cable radio, for example). The caller would then speak or type his/her preference into the keypad and the selection would be played. If the caller does not like the selection, the caller can then speak another selection or type the new selection as many times as the caller prefers. The caller selection is recorded in a caller preference database. Finally, when the same customer calls one or more additional times, the system would retain the caller's number and preferred listening selection, based on caller ID value. The listening selection would automatically be played on subsequent calls.
摘要翻译：在本发明的方法中，服务提供者的顾客将被放置在等待与客户服务代表交谈的同时。本发明的方法和系统将使用“呼叫者ID”系统识别呼叫者的电话号码。如果这个呼叫是呼叫者第一次呼叫，呼叫者将会听到听众的选择列表，其中包括但不限于最新消息，主叫方位置的天气，财务头条或音乐台的选择（例如通过有线电视）。然后，主叫方会将其/首选项输入或输入到键盘中，并进行选择。如果呼叫者不喜欢选择，则呼叫者可以说出另一个选择，或者键入新的选择多达呼叫者偏好。呼叫者选择记录在呼叫者偏好数据库中。最后，当相同的客户再次呼叫一次或多次时，系统将根据呼叫者ID的值保留呼叫者的号码和优选的收听选择。聆听选择将在以后的呼叫中自动播放。

2. 发明申请

US20070258577A1 Method and system for telephone wait user interface selection 失效
标题翻译：电话等待用户界面选择的方法和系统
公开(公告)号：US20070258577A1
公开(公告)日：2007-11-08
申请号：US11477154
申请日：2006-06-28
申请人： Rick Hamilton , Carl Gusler , Timothy Waters , Harry Schatz
发明人： Rick Hamilton , Carl Gusler , Timothy Waters , Harry Schatz
IPC分类号： H04M3/00
CPC分类号： H04M3/4285 , H04M3/42068 , H04M2203/2011
摘要： In the method of the present invention, a customer of a service provider would be placed in hold while waiting to speak to a customer service representative. The method and system of the invention would recognize the telephone number of the caller using a “caller ID” system. If this call is the first time the caller has ever called, the caller would be presented with an audible listing of listening choices that would include but not be limited to the latest news, the weather (of the caller's location), financial headlines, or a selection of music stations (via cable radio, for example). The caller would then speak or type his/her preference into the keypad and the selection would be played. If the caller does not like the selection, the caller can then speak another selection or type the new selection as many times as the caller prefers. The caller selection is recorded in a caller preference database. Finally, when the same customer calls one or more additional times, the system would retain the caller's number and preferred listening selection, based on caller ID value. The listening selection would automatically be played on subsequent calls.
摘要翻译：在本发明的方法中，服务提供者的顾客将被放置在等待与客户服务代表交谈的同时。本发明的方法和系统将使用“呼叫者ID”系统识别呼叫者的电话号码。如果这个呼叫是呼叫者第一次呼叫，呼叫者将会听到听众的选择列表，其中包括但不限于最新消息，主叫方位置的天气，财务头条或音乐台的选择（例如通过有线电视）。然后，主叫方会将其/首选项输入或输入到键盘中，并进行选择。如果呼叫者不喜欢选择，则呼叫者可以说出另一个选择，或者键入新的选择多达呼叫者偏好。呼叫者选择记录在呼叫者偏好数据库中。最后，当相同的客户再次呼叫一次或多次时，系统将根据呼叫者ID的值保留呼叫者的号码和优选的收听选择。聆听选择将在以后的呼叫中自动播放。

3. 发明申请

US20050097176A1 Method for managing electronic mail receipts using audio-visual notification enhancements 失效
标题翻译：使用视听通知增强管理电子邮件收据的方法
公开(公告)号：US20050097176A1
公开(公告)日：2005-05-05
申请号：US10697900
申请日：2003-10-30
申请人： Harry Schatz , Carl Gusler , Rick Hamilton , James Seaman
发明人： Harry Schatz , Carl Gusler , Rick Hamilton , James Seaman
IPC分类号： G06F15/16 , H04L12/58
CPC分类号： H04L51/30 , H04L51/34
摘要： The present invention provides a monitoring subsystem that would capture all incoming MDN messages (return receipts), and rather than posting individual MDN notes in the user's in-box, a tracking and update subsystem would correlate the incoming responses by reading the appropriate fields in the captured MDN message, and would then use this data to update/create the new functionality
摘要翻译：本发明提供一种监视子系统，其将捕获所有传入的MDN消息（返回收据），而不是在用户的收件箱中发布单独的MDN票据，跟踪和更新子系统将通过读取捕获的MDN消息，然后将使用此数据更新/创建新功能

4. 发明申请

US20050021650A1 Method and system for multiple-party, electronic mail receipts 失效
标题翻译：多方电子邮件收据的方法和系统
公开(公告)号：US20050021650A1
公开(公告)日：2005-01-27
申请号：US10626191
申请日：2003-07-24
申请人： Carl Gusler , Rick Hamilton , Harry Schatz , James Seaman
发明人： Carl Gusler , Rick Hamilton , Harry Schatz , James Seaman
IPC分类号： H04L12/58 , G06F15/16
CPC分类号： H04L51/30
摘要： An example of a solution provided here comprises: receiving a message from a sender; providing the message to a recipient; and in response to a request from the sender, automatically transmitting multiple-party receipt notifications to a number of persons. Thus a number of persons may be notified that the recipient has been provided with the content of the message. In some cases, such a solution may comprise providing limits for the multiple-party receipt notifications.
摘要翻译：这里提供的解决方案的示例包括：从发送者接收消息; 向接收者提供消息; 并且响应于来自发送者的请求，自动向多个人传送多方接收通知。因此，可以通知许多人已经向接收者提供了消息的内容。在某些情况下，这种解决方案可能包括为多方接收通知提供限制。

5. 发明申请

US20050050143A1 Method and apparatus for enhancing instant messaging systems 有权
标题翻译：用于增强即时消息系统的方法和装置
公开(公告)号：US20050050143A1
公开(公告)日：2005-03-03
申请号：US10427137
申请日：2003-04-30
申请人： Carl Gusler , Rick Hamilton , Harry Schatz , James Seaman
发明人： Carl Gusler , Rick Hamilton , Harry Schatz , James Seaman
IPC分类号： G06F15/16 , G06Q10/00
CPC分类号： G06Q10/107
摘要： The present invention provides a method, apparatus, and computer instructions for organizing threads in an instant messaging session. Instant messages are received from a list of contacts. Each of these messages are stored in a set of folders, wherein each folders in the set of folders stores messages for a contact in the number of contacts. Each file is linked for access though a graphical user interface. Message threads are handled by displaying a primary dialog window, wherein the primary dialog window includes an ongoing conversation pane and an outgoing message pane. Responsive to a user input identifying a new thread, a secondary dialog window is displayed, wherein the secondary dialog window includes an ongoing conversation pane and an outgoing message pane. Responses to outgoing messages sent from the outgoing message pane are displayed in the primary dialog window in the ongoing conversation pane in the primary dialog window. Responses to outgoing messages sent from the outgoing message pane in the secondary dialog window are displayed in the ongoing conversation pane in the secondary dialog window, wherein the primary dialog window and the secondary dialog window.
摘要翻译：本发明提供了一种用于在即时消息传递会话中组织线程的方法，装置和计算机指令。从联系人列表中收到即时消息。这些消息中的每一个存储在一组文件夹中，其中文件夹集合中的每个文件夹存储联系人数量的消息。通过图形用户界面链接每个文件进行访问。通过显示主对话窗口处理消息线程，其中主对话窗口包括正在进行的对话窗格和传出消息窗格。响应于识别新线程的用户输入，显示辅助对话窗口，其中辅助对话窗口包括正在进行的对话窗格和传出消息窗格。从对话框窗口中正在进行的会话窗格中的主对话窗口中将显示对从外发邮件窗格发送的外发邮件的响应。在辅助对话窗口中，从对话窗口中传出的消息窗格发出的外发消息的响应显示在辅助对话窗口中的正在进行的对话窗格中，其中主对话窗口和辅助对话窗口。

6. 发明申请

US20050010643A1 E-mail route trace functionality 失效
标题翻译：电子邮件路由跟踪功能
公开(公告)号：US20050010643A1
公开(公告)日：2005-01-13
申请号：US10617527
申请日：2003-07-10
申请人： Craig Fellenstein , Carl Gusler , Rick Hamilton , Harry Schatz
发明人： Craig Fellenstein , Carl Gusler , Rick Hamilton , Harry Schatz
IPC分类号： H04L12/58 , G06F15/16
CPC分类号： H04L51/30 , H04L51/34 , H04L51/38
摘要： An example of a solution provided here comprises: in response to a request from an original sender, transmitting tracing notifications to the original sender, and providing limits for the tracing notifications. The tracing notifications operate when an e-mail message is forwarded to at least one non-original recipient.
摘要翻译：这里提供的解决方案的示例包括：响应于来自原始发送者的请求，将跟踪通知发送到原始发送者，并为跟踪通知提供限制。当电子邮件转发到至少一个非原始收件人时，跟踪通知将会起作用。

7. 发明申请

US20060253678A1 Autonomic storage provisioning to enhance storage virtualization infrastructure availability 失效
公开(公告)号：US20060253678A1
公开(公告)日：2006-11-09
申请号：US11122623
申请日：2005-05-05
申请人： Carl Gusler , Rick Hamilton , James Seaman , Timothy Waters
发明人： Carl Gusler , Rick Hamilton , James Seaman , Timothy Waters
IPC分类号： G06F12/00 , G06F13/00
CPC分类号： G06F3/0605 , G06F3/0649 , G06F3/067
摘要： The invention is an improvement to a storage virtualization system that enables the system to determine a class of service for potential storage devices and allows a user, administrator, or application to select a minimum class of service for any given type of data. The class of service is based upon factors that reflect a potential storage device's reliability, such as the device type and historical uptime data. In a P2P environment, the class of service also includes additional factors, such as the type of attached processing unit and the type of operating system running the attached processing unit.

8. 发明申请

US20060041619A1 System and method for an on-demand peer-to-peer storage virtualization infrastructure 失效
公开(公告)号：US20060041619A1
公开(公告)日：2006-02-23
申请号：US10922281
申请日：2004-08-19
申请人： Carl Gusler , Rick Hamilton , James Seaman , Timothy Waters
发明人： Carl Gusler , Rick Hamilton , James Seaman , Timothy Waters
IPC分类号： G06F15/16
CPC分类号： G06F3/0665 , G06F3/0608 , G06F3/0631 , G06F3/067 , H04L67/104 , H04L67/1074
摘要： A system and method for creating an on-demand virtual drive from dedicated storage on a plurality of partners in a peer-to-peer network using an agent installed on each of the partners. The agent has a contributing program and a requesting program. The contributing program creates a first storage unit and a second storage unit, formatting the second storage unit so that it is not visible to the operating system of the partner and transmitting the size of the second storage unit to the other partners. The requesting partner creates a virtual drive using space on selected partner's second drives, and directs data blocks in and out of the virtual drive. A rules engine incorporating RAID algorithms governs the selection of the partners and allocation of available space.

9. 发明申请

US20050228717A1 System and method for brand name gift card exchange 有权
标题翻译：品牌礼品卡交换系统和方法
公开(公告)号：US20050228717A1
公开(公告)日：2005-10-13
申请号：US10821134
申请日：2004-04-08
申请人： Carl Gusler , Rick Hamilton , Steven Lipton , Timothy Waters
发明人： Carl Gusler , Rick Hamilton , Steven Lipton , Timothy Waters
IPC分类号： G06Q10/00 , G06F17/60
CPC分类号： G06Q10/02 , G06Q30/0207 , G06Q30/0225 , G06Q30/0234 , G06Q30/0237 , G06Q30/0601
摘要： The present invention provides for exchanging a gift card. Data associated with a first gift card is provided. The data associated with the first gift card is validated. Either a money rebate associated with the first gift card, or a second gift card is selected. The first gift card is exchanged for either a money rebate or the second gift card. An exchange fee is generated by both the vendor associated with the gift card and the company performing the exchange.
摘要翻译：本发明提供了更换礼品卡。提供与第一礼品卡相关联的数据。与第一个礼品卡关联的数据被验证。选择与第一张礼品卡相关联的退款或第二张礼品卡。第一张礼品卡被交换为退款或第二张礼品卡。与礼品卡相关的供应商和进行交换的公司都产生交换费用。

10. 发明申请

US20060150190A1 Setting operation based resource utilization thresholds for resource use by a process 有权
标题翻译：为进程资源使用设置基于操作的资源利用率阈值
公开(公告)号：US20060150190A1
公开(公告)日：2006-07-06
申请号：US11031426
申请日：2005-01-06
申请人： Carl Gusler , Rick Hamilton , James Seaman , Timothy Waters
发明人： Carl Gusler , Rick Hamilton , James Seaman , Timothy Waters
IPC分类号： G06F9/46
CPC分类号： G06F9/5011 , G06F9/505 , G06F2209/504 , Y02D10/22
摘要： A method, system, and program for setting operation based resource utilization thresholds for resource use by a process are provided. An efficiency-based workload manager samples multiple actual resource use characteristics while a process executes, where the actual resource use characteristics designate a portion of a total amount of system resources available to the process that are utilized by the process at multiple times over a sampling period. Next, responsive to detecting the conclusion of the sampling period, the efficiency-based workload manager determines an operation based resource utilization threshold for the process based on a maximum resource use within the multiple samplings of actual resource use characteristics. Then, the efficiency-based workload manager stores the operation based resource utilization threshold for access by a workload manager, where the workload manager uses the operation based resource utilization threshold to restrict the process to resource use up to the operation based resource utilization threshold within an execution environment managed by the workload manager.
摘要翻译：提供了一种用于设置基于操作的资源利用阈值以用于由进程资源使用的方法，系统和程序。基于效率的工作负载管理器在进程执行时对多个实际的资源使用特征进行采样，其中实际的资源使用特性指定该过程可用于过程的系统资源的总量的一部分，该过程在过程采样周期多次被利用。接下来，响应于检测到采样周期的结论，基于效率的工作负载管理器基于在实际资源使用特性的多次采样内的最大资源使用来确定用于该过程的基于操作的资源利用阈值。然后，基于效率的工作负载管理器存储工作负载管理器进行访问的基于操作的资源利用率阈值，其中工作负载管理器使用基于操作的资源利用率阈值来将进程限制到资源使用直到基于操作的资源利用阈值由工作负载管理器管理的执行环境。

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