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1. 发明授权

US07493325B1 Method for matching user descriptions of technical problem manifestations with system-level problem descriptions 有权
标题翻译：将技术问题表现的用户描述与系统级问题描述进行匹配的方法
公开(公告)号：US07493325B1
公开(公告)日：2009-02-17
申请号：US12120829
申请日：2008-05-15
申请人： Radhika Bhatnagar , Barnaby L. Court , Michael P. Etgen , Anjan Reddy Kundavaram , Elizabeth A. Schreiber , David B. Styles
发明人： Radhika Bhatnagar , Barnaby L. Court , Michael P. Etgen , Anjan Reddy Kundavaram , Elizabeth A. Schreiber , David B. Styles
IPC分类号： G06F17/30
CPC分类号： G06F17/3061 , Y10S707/99931 , Y10S707/99933 , Y10S707/99934 , Y10S707/99936 , Y10S707/99937 , Y10S707/99943
摘要： A computer implemented method of matching user descriptions of technical problem manifestations with system problem descriptions in which system-level symptoms for computer-related problems which map to problem descriptions and recommended fixes are broken into sub-phrases, and an index of association ratios between the system-level symptom sub-phrases and sub-phrases derived from text extracted from corpora related to computer problem symptoms is generated and prioritized. When user-entered text related to a computer-related problem is received, it is searched against the prioritized index, and matches are presented for the user in order of prioritization from which the user can select and run a recommended fix to which the selection is mapped.
摘要翻译：将技术问题表现的用户描述与系统问题描述相匹配的计算机实现方法，其中映射到问题描述和推荐修正的计算机相关问题的系统级症状被分解成子短语，以及生成从计算机问题症状相关语料库提取的文本派生的系统级症状子词和子短语，并将其排序。当接收到与计算机相关的问题相关的用户输入的文本时，将针对优先级索引进行搜索，并且根据用户可以从中选择并运行所选择的推荐修订的优先顺序向用户呈现匹配。映射

2. 发明授权

US07979747B2 Interactive problem resolution presented within the context of major observable application behaviors 失效
标题翻译：在主要可观察应用行为的上下文中呈现的交互式问题解决
公开(公告)号：US07979747B2
公开(公告)日：2011-07-12
申请号：US12389670
申请日：2009-02-20
申请人： Radhika Bhatnagar , Barnaby L. Court , Michael P. Etgen , Anjan R. Kundavaram , Elizabeth A. Schreiber , David B. Styles
发明人： Radhika Bhatnagar , Barnaby L. Court , Michael P. Etgen , Anjan R. Kundavaram , Elizabeth A. Schreiber , David B. Styles
IPC分类号： G06F11/00
CPC分类号： G06F11/079 , G06F11/0706 , G06F11/0748 , G06F11/0793
摘要： A system, method, and article of manufacture are disclosed for monitoring and resolving problems detected in the application stack. The application stack may include multiple, interpedently application components which collectively provide a unified service. An interactive problem resolution program may monitor and assist users in troubleshooting an application stack installed on a separate computer system. Generally, when a problem in the application stack is detected, the IPR Program may alert users to the problem and provide information about the problem to guide users in taking steps to correct the problem.
摘要翻译：公开了一种用于监视和解决在应用栈中检测到的问题的系统，方法和制品。应用栈可以包括共同提供统一服务的多个中间应用组件。交互式问题解决程序可以监视和辅助用户排除安装在单独计算机系统上的应用程序堆栈。通常，当检测到应用程序堆栈中的问题时，IPR程序可能会提醒用户该问题，并提供有关问题的信息，以指导用户采取步骤纠正问题。

3. 发明授权

US09384080B2 Synchronizing problem resolution task status using awareness of current state and transaction history 有权
标题翻译：使用当前状态和交易历史的意识来同步问题解决任务状态
公开(公告)号：US09384080B2
公开(公告)日：2016-07-05
申请号：US12551737
申请日：2009-09-01
申请人： Radhika Bhatnagar , Barnaby L. Court , Michael P. Etgen , Anjan R. Kundavaram , Elizabeth A. Schreiber , David B. Styles
发明人： Radhika Bhatnagar , Barnaby L. Court , Michael P. Etgen , Anjan R. Kundavaram , Elizabeth A. Schreiber , David B. Styles
IPC分类号： G06F11/00 , G06F11/07
CPC分类号： G06F11/0793 , G06F11/0709
摘要： Systems, methods and articles of manufacture are disclosed for synchronizing a transaction profile with a resolution status of a problem experienced by an application. The problem may be detected for the application. A transaction profile may be retrieved for the detected problem. The transaction profile may include a sequence of transactions to be performed on the system to remedy the open problem. Transactions occurring on the system may be monitored, and an instance of the transaction profile may be updated accordingly to create a synchronized transaction profile.
摘要翻译：公开了用于使交易简档与应用程序遇到的问题的分辨率状态同步的系统，方法和制品。该应用程序可能会检测到问题。可以为检测到的问题检索交易简档。交易简档可以包括要在系统上执行的用于补救开放问题的事务序列。可以监视在系统上发生的事务，并且可以相应地更新事务简档的实例以创建同步的事务简档。

4. 发明申请

US20130212039A1 REVIEW TIMELINE FOR OWNERSHIP LIFECYCLE EXPERIENCE 审中-公开
标题翻译：审查时间表为所有权生活经验
公开(公告)号：US20130212039A1
公开(公告)日：2013-08-15
申请号：US13396467
申请日：2012-02-14
申请人： Erik J. Burckart , Michael P. Etgen , Andrew Ivory
发明人： Erik J. Burckart , Michael P. Etgen , Andrew Ivory
IPC分类号： G06Q30/02
CPC分类号： G06Q30/02
摘要： A consumer review system, including: a review interface presented on a display device; and a timeline in the review interface, wherein the timeline includes an aggregate set of user reviews corresponding to a product or a service, wherein the review interface is configured to organize the user reviews in the timeline by event date according to a lifecycle of the product or the service for each user.
摘要翻译：消费者审查系统，包括：在显示装置上呈现的审查界面; 以及审查界面中的时间线，其中所述时间线包括对应于产品或服务的一组用户评论，其中所述审阅界面被配置为根据所述产品的生命周期按事件日期来组织所述时间轴中的所述用户评论或每个用户的服务。

5. 发明授权

US08219917B2 Bubbling up task severity indicators within a hierarchical tree control 有权
标题翻译：在层次树控件中冒泡任务严重程度指标
公开(公告)号：US08219917B2
公开(公告)日：2012-07-10
申请号：US11189616
申请日：2005-07-26
申请人： Elizabeth Black-Ziegelbein , Michael P. Etgen , Bruce A. Viars
发明人： Elizabeth Black-Ziegelbein , Michael P. Etgen , Bruce A. Viars
IPC分类号： G06F15/177 , G06F3/048
CPC分类号： G06F11/324
摘要： A computer automated method for bubbling-up condition severity indicators in a hierarchical tree control can include identifying a node in the hierarchical tree control that has been obscured in a collapsed branch of the hierarchical tree control, bubbling-up a status for the identified node to a visible parent node, rendering a status icon for the status adjacent to the visible parent node, and, responsive to an expansion of the collapsed branch rendering the identified node visible, relocating the status icon adjacent to the identified node. Optionally, a depth can be determined for the identified node, a visual characteristic for the status icon can be selected based upon the depth, and the status icon can be rendered using the selected visual characteristic.
摘要翻译：用于在层次树控制中冒泡状态严重性指示符的计算机自动化方法可以包括识别分层树控件中已经在分层树控件的折叠分支中被模糊的节点，将识别的节点的状态冒泡一个可见的父节点，呈现与可见父节点相邻的状态的状态图标，并且响应于折叠的分支的展开，渲染所识别的节点可见，重新定位与所识别的节点相邻的状态图标。可选地，可以为所识别的节点确定深度，可以基于深度来选择状态图标的视觉特征，并且可以使用所选择的视觉特征来呈现状态图标。

6. 发明授权

US07134093B2 Graphical user interface for direct control of display of data 失效
公开(公告)号：US07134093B2
公开(公告)日：2006-11-07
申请号：US09837437
申请日：2001-04-18
申请人： Michael P. Etgen , John H. Bailey , Emilio F. Zegarra , Dong Feng Li
发明人： Michael P. Etgen , John H. Bailey , Emilio F. Zegarra , Dong Feng Li
IPC分类号： G06F3/00
CPC分类号： G06F3/04855 , G06F2203/04806 , Y10S715/974
摘要： A graphical user interface for direct control of data displayed in a window-based computing environment. A slider element is displayed which is variable in size according to user input. The slider defines a selected area of an image, which is then displayed. The scope of the selected area corresponds to the size of the slider. The resizable slider is then resized by a user's direct manipulation, e.g. by a click-and-drag technique, to redefine the selected area, which is then displayed. The scope of the redefined selected area corresponds to the size of the resized slider. Accordingly, a user directly controls (by resizing the slider) the scope of data displayed in a window, and directly controls the presentation of data by translating the slider to define various selected areas. More than one independently resizable slider may intersect to define the selected area and provide independent control of scope in various directions.

7. 发明申请

US20130151691A1 Analyzing and Reporting Business Objectives in Multi-Component Information Technology Solutions 审中-公开
标题翻译：分析和报告多组件信息技术解决方案中的业务目标
公开(公告)号：US20130151691A1
公开(公告)日：2013-06-13
申请号：US13315454
申请日：2011-12-09
申请人： Michael P. Etgen , William E. Hutson , Christopher H. L. Wicher
发明人： Michael P. Etgen , William E. Hutson , Christopher H. L. Wicher
IPC分类号： G06F15/173
CPC分类号： G06F15/173 , G06F11/34 , G06F11/3409 , G06Q10/06375
摘要： A method, data processing system, and computer program product for analyzing components in a network data processing system. A computer identifies a relationship of a set of components in the network data processing system with a function in an organization. The computer monitors a first set of metrics for the set of components over a time period, wherein the first set of metrics indicates a performance for the set of components. The computer monitors a second set of metrics for the function in the organization over the time period, wherein the second set of metrics indicates a use of the function in the organization. The computer selects a component in the set of components. The computer identifies an impact of the selected component on the second metrics for the function in the organization using the relationship and the second set of metrics. A user can provide comments regarding the impact.
摘要翻译：一种用于分析网络数据处理系统中的组件的方法，数据处理系统和计算机程序产品。计算机识别网络数据处理系统中的一组组件与组织中的功能的关系。所述计算机在一段时间内监视所述组件集合的第一组度量，其中所述第一组度量指示所述组件集合的性能。计算机监视在该时间段内组织中功能的第二组度量，其中第二组度量指示组织中该功能的使用。计算机在组件组中选择一个组件。计算机使用关系和第二组度量来识别所选择的组件对组织中的功能的第二度量的影响。用户可以提供有关影响的意见。

8. 发明授权

US08001184B2 System and method for managing an instant messaging conversation 失效
标题翻译：用于管理即时通讯对话的系统和方法
公开(公告)号：US08001184B2
公开(公告)日：2011-08-16
申请号：US11341264
申请日：2006-01-27
申请人： Michael P. Etgen , Steven M. Miller , Renee L. Schwartz
发明人： Michael P. Etgen , Steven M. Miller , Renee L. Schwartz
IPC分类号： G06F15/16
CPC分类号： G06Q10/107 , H04L51/16 , H04L51/34
摘要： The invention is a computer implemented system and process for managing a threaded instant messaging conversation. The process comprises establishing an interactive messaging session for exchanging a conversation element; assigning a thread identifier to the conversation element; appending the thread identifier to the conversation element; and displaying the conversation element in a user interface based on the thread identifier.
摘要翻译：本发明是用于管理线程即时通讯对话的计算机实现的系统和过程。该过程包括建立用于交换会话元素的交互式消息传递会话; 将线程标识符分配给会话元素; 将线程标识符附加到会话元素; 以及基于所述线程标识符在所述用户界面中显示所述会话元素。

9. 发明申请

US20140059497A1 COORDINATED MULTI-LEVEL CAROUSEL 审中-公开
标题翻译：协调多级卡罗尔
公开(公告)号：US20140059497A1
公开(公告)日：2014-02-27
申请号：US13590811
申请日：2012-08-21
申请人： Erik J. Burckart , Michael P. Etgen , Andrew J. Ivory , David M. Stecher
发明人： Erik J. Burckart , Michael P. Etgen , Andrew J. Ivory , David M. Stecher
IPC分类号： G06F3/048
CPC分类号： G06F3/0482 , G06F3/0485 , G06F2203/04803
摘要： A method for a multi-level carousel in a user interface is described. The method includes displaying the multi-level carousel in the user interface. The multi-level carousel includes a top level carousel and a sublevel carousel. The method also includes displaying data in the top level carousel and the sublevel carousel in the user interface. Data in the top level carousel has a relationship with data in the sublevel carousel according to a relationship mapping. The method also includes linking navigation of the top level carousel and the sublevel carousel. Linking the navigation includes modifying data shown on the user interface for the top level carousel and the sublevel carousel according to the relationship mapping in response to an input to navigate data shown on the user interface for one of the top level carousel and the sublevel carousel.
摘要翻译：描述用户界面中的多级转盘的方法。该方法包括在用户界面中显示多级转盘。多级旋转木马包括顶级旋转木马和次级旋转木马。该方法还包括在用户界面中的顶层传送带和子级轮播中显示数据。根据关系映射，顶级轮播中的数据与子级轮播中的数据具有关系。该方法还包括连接顶层传送带和子级传送带的导航。链接导航包括根据响应于输入的关系映射来修改用于顶层传送带和子级轮播的用户界面上显示的数据，以导航在顶层传送带和子级轮播之一的用户界面上显示的数据。

10. 发明授权

US07716602B2 Accessible markup language defined slider control 失效
标题翻译：无障碍标记语言定义的滑块控件
公开(公告)号：US07716602B2
公开(公告)日：2010-05-11
申请号：US12108893
申请日：2008-04-24
申请人： Michael P. Etgen
发明人： Michael P. Etgen
IPC分类号： G06F3/048
CPC分类号： G06F17/243
摘要： An accessible markup language specified slider control. A slider control which has been configured for rendering in a content browser in accordance with the present invention can include a script controlled slider track; a markup language specified text input field; and, coordination and control logic coupled both to the slider track and the text input field to harmonize a position of the slider track and a value specified in the text input field. The markup language specified text input field and the script controlled slider track can be defined in a DHTML document. Moreover, the coordination and control logic further can include a coupling to browser settings for the content browser to selectively enable and disable the slider track based upon the browser settings.
摘要翻译：一个可访问的标记语言指定的滑块控件。已经被配置为在根据本发明的内容浏览器中呈现的滑块控件可以包括脚本控制的滑块轨道; 一个标记语言指定的文本输入字段; 以及与滑块轨道和文本输入区域耦合的协调和控制逻辑以协调滑块轨道的位置和文本输入区域中指定的值。标记语言指定的文本输入字段和脚本控制的滑块轨迹可以在DHTML文档中定义。此外，协调和控制逻辑还可以包括与内容浏览器的浏览器设置的耦合，以基于浏览器设置选择性地启用和禁用滑块轨道。

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