专利快速检索-快速检索全球专利，免费商用专利数据库-IPRDB

1. 发明授权

US08677254B2 Discerning and displaying relationships between avatars 失效
标题翻译：辨别和显示化身之间的关系
公开(公告)号：US08677254B2
公开(公告)日：2014-03-18
申请号：US12179530
申请日：2008-07-24
申请人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
发明人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
IPC分类号： G06F3/048
CPC分类号： A63F13/537 , A63F13/12 , A63F2300/5506 , A63F2300/65 , G06F3/048 , G06N3/006
摘要： The invention relates generally to virtual universe environments and, more particularly, to discerning and displaying information regarding relationships between two or more avatars in a virtual universe environment. In one embodiment, the invention includes determining whether a first avatar and a second avatar have at least one relationship with one or more common avatars in response to the first avatar initiating an interaction with the second avatar, and in the case that the first and second avatars have at least one relationship with at least one common avatar, displaying information regarding the relationship with the common avatar to at least one of the first and second avatar.
摘要翻译：本发明一般涉及虚拟宇宙环境，更具体地说，涉及识别和显示关于虚拟宇宙环境中的两个或多个化身之间的关系的信息。在一个实施例中，本发明包括确定第一化身和第二化身是否与一个或多个公共化身具有至少一个关系，以响应于第一头像启动与第二化身的交互，并且在第一和第二化身化身与至少一个普通化身具有至少一个关系，将关于与公共头像的关系的信息显示到第一和第二化身中的至少一个。

2. 发明授权

US08655674B2 Personal service assistance in a virtual universe 有权
标题翻译：虚拟世界中的个人服务援助
公开(公告)号：US08655674B2
公开(公告)日：2014-02-18
申请号：US12144877
申请日：2008-06-24
申请人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
发明人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
IPC分类号： G06Q10/00 , G06F17/00 , G06N5/00 , G06N5/04
CPC分类号： G06Q30/0617 , G06Q30/02
摘要： A method of providing personal service assistance in a virtual universe is disclosed. The method provides a customer avatar (CA) access to a personal assistance avatar or personal customer service representative (PCSR) avatar, hereinafter PCSR avatar. Through the PCSR avatar, the CA communicates a need or requests for personal service assistance from a business or organization. The communication of the received request is processed to identify an appropriate business, organization or vendor that meets the need or request. The identified business, organization or vendor is contacted for a representative from the business to accede to the request from the CA. The representative from the business is allowed to assume control of the PCSR avatar to conduct the session necessary for rendering the assistance or transaction. Upon completion of the session, control of the PCSR avatar is reverted to that prior to the session.
摘要翻译：公开了一种在虚拟宇宙中提供个人服务帮助的方法。该方法提供对个人帮助头像或个人客户服务代表（PCSR）化身（以下称为PCSR头像）的客户头像（CA）访问。通过PCSR头像，CA从业务或组织传达需求或个人服务协助请求。处理接收到的请求的通信以识别满足需要或请求的适当的业务，组织或供应商。联系企业，组织或供应商的业务代表加入CA的请求。允许业务代表控制PCSR头像以进行协助或交易所需的会话。在会话完成后，PCSR头像的控制恢复到会话之前的控制。

3. 发明申请

US20090319390A1 COMPETITIVE SALES ENVIRONMENT IN A VIRTUAL WORLD 有权
标题翻译：虚拟世界的竞争性销售环境
公开(公告)号：US20090319390A1
公开(公告)日：2009-12-24
申请号：US12144788
申请日：2008-06-24
申请人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
发明人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
IPC分类号： G06Q30/00
CPC分类号： G06Q30/00 , G06Q30/0601
摘要： The invention provides a method, system, and program product for providing a competitive sales environment in a virtual world. In one embodiment, the invention comprises receiving a request for product or service information from a consumer avatar, querying a database of vendors based on the request for product or service information, identifying at least one vendor relevant to the request for product or service information, notifying the at least one vendor of the request, and making available to the consumer avatar a sales environment based on the request for product or service information.
摘要翻译：本发明提供了一种用于在虚拟世界中提供有竞争力的销售环境的方法，系统和程序产品。在一个实施例中，本发明包括从消费者头像接收对产品或服务信息的请求，基于对产品或服务信息的请求来查询供应商的数据库，识别与产品或服务信息的请求相关的至少一个供应商，向所述至少一个供应商通知所述请求，并且基于所述产品或服务信息的请求向所述消费者头像提供销售环境。

4. 发明申请

US20090307051A1 CONSUMER RATING AND CUSTOMER SERVICE BASED THEREON WITHIN A VIRTUAL UNIVERSE 有权
标题翻译：消费者评级和客户服务基于虚拟大学
公开(公告)号：US20090307051A1
公开(公告)日：2009-12-10
申请号：US12136266
申请日：2008-06-10
申请人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
发明人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
IPC分类号： G06Q99/00 , G06F17/30
CPC分类号： G06Q30/02 , G06Q99/00
摘要： The present invention is directed to providing consumer ratings and customer service based thereon within a virtual universe. A method for providing a consumer rating and customer service within a virtual universe includes: determining a consumer habit(s) of a customer in the virtual universe and then calculating a consumer rating, based on the determination of the consumer habit(s). From the calculated consumer rating, a particular consumer service is selectively providing in the virtual universe.
摘要翻译：本发明旨在提供在虚拟宇宙内的消费者评级和客户服务。在虚拟宇宙中提供消费者评级和客户服务的方法包括：基于消费者习惯的确定，确定虚拟世界中的客户的消费者习惯，然后计算消费者评级。从计算的消费者评级中，特定消费者服务在虚拟世界中选择性地提供。

5. 发明申请

US20090276704A1 PROVIDING CUSTOMER SERVICE HIERARCHIES WITHIN A VIRTUAL UNIVERSE 审中-公开
标题翻译：在虚拟大学提供客户服务分层
公开(公告)号：US20090276704A1
公开(公告)日：2009-11-05
申请号：US12112409
申请日：2008-04-30
申请人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
发明人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
IPC分类号： G06F3/048
CPC分类号： G06F3/011
摘要： The present invention is directed to providing customer service hierarchies within a virtual universe. A method for providing customer service hierarchies within a virtual universe includes: receiving a customer need request from an avatar; presenting a virtual interactive menu and/or a web page after receiving the customer need request; and if the menu and/or web page does not satisfy the customer's need request, then providing a customer service representative avatar to the avatar in need of customer service. A system, a program product stored on a computer readable medium, and a method for deploying such an application are also disclosed.
摘要翻译：本发明旨在提供虚拟宇宙内的客户服务层级。一种用于在虚拟宇宙内提供客户服务层次的方法包括：从化身接收客户需求请求; 在接收到客户需求请求之后呈现虚拟交互式菜单和/或网页; 并且如果菜单和/或网页不满足客户的需求请求，则向需要客户服务的化身提供客户服务代表化身。还公开了一种存储在计算机可读介质上的系统，程序产品以及用于部署这样的应用的方法。

6. 发明申请

US20090271205A1 PREFERRED CUSTOMER SERVICE REPRESENTATIVE PRESENTATION TO VIRTUAL UNIVERSE CLIENTS 有权
标题翻译：优先客户服务代表虚拟大客户
公开(公告)号：US20090271205A1
公开(公告)日：2009-10-29
申请号：US12108915
申请日：2008-04-24
申请人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
发明人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
IPC分类号： G06Q10/00
CPC分类号： G06Q30/00 , G06Q30/0281
摘要： The present invention is directed to presenting customer service representatives to a virtual universe client. A method for presenting a customer service representative (CSR) to a virtual universe client includes obtaining a preference(s) of the virtual universe client, and then presenting a virtual universe customer service representative (CSR) to the virtual universe client, based on the preference that was obtained. The invention allows virtual universe clients (“clients”), or customers, to experience consistent interaction quality with virtual universe CSR's, based on the client's stated preferences and/or interaction history in immersive support centers. This provides for consistency in the CSR experience for the client in that a virtual universe CSR may be staffed by varying human presences “behind” the avatar.
摘要翻译：本发明旨在将客户服务代表呈现给虚拟宇宙客户端。用于向虚拟宇宙客户端呈现客户服务代表（CSR）的方法包括获得虚拟宇宙客户端的偏好，然后基于虚拟世界客户端将虚拟宇宙客户服务代表（CSR）呈现给虚拟宇宙客户端获得的偏好本发明允许虚拟世界客户端（“客户”）或客户根据客户在沉浸式支持中心中所述的偏好和/或交互历史来体验与虚拟世界CSR的一致的交互质量。这为客户的CSR体验提供了一致性，因为虚拟世界中的企业社会责任可能会通过变化人体存在“化身”化身。

7. 发明授权

US08473356B2 System and method for tagging objects for heterogeneous searches 有权
标题翻译：用于标记异构搜索的对象的系统和方法
公开(公告)号：US08473356B2
公开(公告)日：2013-06-25
申请号：US12198149
申请日：2008-08-26
申请人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
发明人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
IPC分类号： G06Q30/00 , G06F17/30
CPC分类号： G06Q30/0625 , G06Q30/00
摘要： A system and method in a virtual universe system for tagging objects in one virtual world so that avatars in other virtual worlds can search for, review, purchase, and exchange real goods and virtual objects. In a virtual universe having more than one virtual world, an object in one virtual world may be tagged with a seller identification, an advertising location, an item type, and details of the item. The object may then be externalized to other virtual worlds within the virtual universe for searching.
摘要翻译：用于在一个虚拟世界中标记对象的虚拟宇宙系统中的系统和方法，使得其他虚拟世界中的化身可以搜索，查看，购买和交换实际商品和虚拟对象。在具有多于一个虚拟世界的虚拟宇宙中，一个虚拟世界中的对象可以被标记为卖方标识，广告位置，项目类型和项目的细节。然后，对象可以被外部化到虚拟宇宙内的其他虚拟世界以进行搜索。

8. 发明申请

US20100058208A1 SYSTEM AND METHOD FOR TAGGING OBJECTS FOR HETEROGENEOUS SEARCHES 有权
标题翻译：用于标记异构搜索的对象的系统和方法
公开(公告)号：US20100058208A1
公开(公告)日：2010-03-04
申请号：US12198149
申请日：2008-08-26
申请人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
发明人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
IPC分类号： G06F3/048
CPC分类号： G06Q30/0625 , G06Q30/00
摘要： A system and method in a virtual universe system for tagging objects in one virtual world so that avatars in other virtual worlds can search for, review, purchase, and exchange real goods and virtual objects. In a virtual universe having more than one virtual world, an object in one virtual world may be tagged with a seller identification, an advertising location, an item type, and details of the item. The object may then be externalized to other virtual worlds within the virtual universe for searching.
摘要翻译：用于在一个虚拟世界中标记对象的虚拟宇宙系统中的系统和方法，使得其他虚拟世界中的化身可以搜索，查看，购买和交换实际商品和虚拟对象。在具有多于一个虚拟世界的虚拟宇宙中，一个虚拟世界中的对象可以被标记为卖方标识，广告位置，项目类型和项目的细节。然后，对象可以被外部化到虚拟宇宙内的其他虚拟世界以进行搜索。

9. 发明申请

US20100023879A1 DISCERNING AND DISPLAYING RELATIONSHIPS BETWEEN AVATARS 失效
标题翻译：分析和显示AVATARS之间的关系
公开(公告)号：US20100023879A1
公开(公告)日：2010-01-28
申请号：US12179530
申请日：2008-07-24
申请人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
发明人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
IPC分类号： G06F3/048
CPC分类号： A63F13/537 , A63F13/12 , A63F2300/5506 , A63F2300/65 , G06F3/048 , G06N3/006
摘要： The invention relates generally to virtual universe environments and, more particularly, to discerning and displaying information regarding relationships between two or more avatars in a virtual universe environment. In one embodiment, the invention includes determining whether a first avatar and a second avatar have at least one relationship with one or more common avatars in response to the first avatar initiating an interaction with the second avatar, and in the case that the first and second avatars have at least one relationship with at least one common avatar, displaying information regarding the relationship with the common avatar to at least one of the first and second avatar.
摘要翻译：本发明一般涉及虚拟宇宙环境，更具体地说，涉及识别和显示关于虚拟宇宙环境中的两个或多个化身之间的关系的信息。在一个实施例中，本发明包括确定第一化身和第二化身是否与一个或多个公共化身具有至少一个关系，以响应于第一头像启动与第二化身的交互，并且在第一和第二化身化身与至少一个普通化身具有至少一个关系，将关于与公共头像的关系的信息显示到第一和第二化身中的至少一个。

10. 发明授权

US08732035B2 Competitive sales environment in a virtual world 有权
标题翻译：在虚拟世界中竞争激烈的销售环境
公开(公告)号：US08732035B2
公开(公告)日：2014-05-20
申请号：US12144788
申请日：2008-06-24
申请人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
发明人： Peter G. Finn , Rick A. Hamilton, II , Neil A. Katz , James W. Seaman
IPC分类号： G06Q30/00 , G06Q40/00
CPC分类号： G06Q30/00 , G06Q30/0601
摘要： The invention provides a method, system, and program product for providing a competitive sales environment in a virtual world. In one embodiment, the invention comprises receiving a request for product or service information from a consumer avatar, querying a database of vendors based on the request for product or service information, identifying at least one vendor relevant to the request for product or service information, notifying the at least one vendor of the request, and making available to the consumer avatar a sales environment based on the request for product or service information.
摘要翻译：本发明提供了一种用于在虚拟世界中提供有竞争力的销售环境的方法，系统和程序产品。在一个实施例中，本发明包括从消费者头像接收对产品或服务信息的请求，基于对产品或服务信息的请求来查询供应商的数据库，识别与产品或服务信息的请求相关的至少一个供应商，向所述至少一个供应商通知所述请求，并且基于所述产品或服务信息的请求向所述消费者头像提供销售环境。

你已经成功收藏专利！

检索式保存成功!

IPRDB

热门服务

关于我们

友情链接

联系方式