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1. 发明申请

US20120233546A1 SYSTEM AND METHOD FOR PROVIDING VOICE, CHAT, AND SHORT MESSAGE SERVICE APPLICATIONS USABLE IN SOCIAL MEDIA TO SERVICE PERSONAL ORDERS AND REQUESTS BY AT LEAST ONE AGENT 审中-公开
标题翻译：用于提供语音，短信和短消息服务的系统和方法，可用于社会媒体，以便至少一个代理人服务个人订单和请求
公开(公告)号：US20120233546A1
公开(公告)日：2012-09-13
申请号：US13103947
申请日：2011-05-09
申请人： Nitin Gupta , Raj Sharma , Ramana Reddy
发明人： Nitin Gupta , Raj Sharma , Ramana Reddy
IPC分类号： G06F3/01
CPC分类号： G06Q50/01
摘要： An application that provides voice, chat, or short message services on a social media site to present a data field in a user interface for a person to enter information to request support, make a purchase, or seek information; presents an option to a person that allows the person to select how they want to be contacted by at least one agent; captures information from the social media site for the person; populates a preformatted note with the personal information and selection received from the person, the preformatted note having fields corresponding to the information and contact option, with the preformatted note formed by populating an input field with corresponding information or a selection by the person; stores all or part of the preformatted note as the record of the person's request for support; implements an algorithm to determine social affinity to route the request to at least one agent or another phone number or an automated response machine; and routes the request by voice or data channel, tracks the request and response, reports the results, and uses those results as feedback for future routing for the person or the person's social contacts.
摘要翻译：一种在社交媒体网站上提供语音，聊天或短消息服务的应用程序，用于在用户界面中呈现数据字段以供人们输入信息以请求支持，购买或寻求信息; 向一个人提供一个选项，允许该人选择他们想要由至少一个代理人联系; 从社交媒体网站获取该人的信息; 使用从人接收的个人信息和选择填充预格式化的笔记，预格式化笔记具有与信息和联系选项相对应的字段，其中通过用输入字段填充相应的信息或人的选择而形成的预格式化笔记; 存储全部或部分预格式化笔记作为该人的支持请求的记录; 实现一种算法来确定将请求路由到至少一个代理或另一个电话号码或自动响应机器的社会关系; 并通过语音或数据通道路由请求，跟踪请求和响应，报告结果，并将这些结果用作人或社交联系人的未来路由的反馈。

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