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    • 4. 发明授权
    • Method and apparatus for routing call agents to website customers based on customer activities
    • 基于客户活动将呼叫代理路由到网站客户的方法和装置
    • US07330873B2
    • 2008-02-12
    • US10226425
    • 2002-08-23
    • Yoichi YoshidaBrian PulitoJames P. GalvinKevin Solie
    • Yoichi YoshidaBrian PulitoJames P. GalvinKevin Solie
    • G06F15/16G06F15/00
    • G06F17/30873
    • A system for allowing call center agents to initiate text chat, audio and/or video communication, as well as collaborative browsing with potential customers visiting web pages includes a customer monitoring applet that monitors the behavior of the customer via the web browser and sends information to a router process, the information including information identifying the customer, the web page location, status of a transaction, etc. The router process uses the information supplied to it from the customer monitoring applet, as well as information on one or more available agent processes to determine which call agent would be appropriate to initiate contact with the potential customer. The router process transmits the information identifying the customer to the selected agent process for presentation to the agent. The agent can monitor the status of the customer, as well as other customers, and send a request to initiate communication, if appropriate. The router process uses a customer status database and an agent status database to determine which agent is appropriate for a particular customer.
    • 用于允许呼叫中心代理发起文本聊天,音频和/或视频通信以及与潜在客户访问网页的协作浏览的系统包括客户监控小程序,其通过网络浏览器监视客户的行为并将信息发送到 路由器进程,包括识别客户的信息,网页位置,事务状态等的信息。路由器进程使用从客户监视小程序提供给它的信息,以及关于一个或多个可用代理进程的信息 以确定哪个呼叫代理将适当地发起与潜在客户的联系。 路由器进程将识别客户的信息发送到所选择的代理进程以呈现给代理。 代理可以监控客户以及其他客户的状态,并发送请求,以启动通信(如果适用)。 路由器进程使用客户状态数据库和代理状态数据库来确定哪个代理适合特定客户。
    • 5. 发明授权
    • Method and system for changing a collaborating client behavior according to context
    • 根据上下文改变协作客户行为的方法和系统
    • US07092991B2
    • 2006-08-15
    • US10615436
    • 2003-07-08
    • Satoshi KawaseAkira OhkadoYoichi Yoshida
    • Satoshi KawaseAkira OhkadoYoichi Yoshida
    • G06F15/16G06F15/00G06F17/00G06F17/21G06F17/24
    • G06Q10/10G06Q30/02
    • A collaboration client's behavior is changed according to context while collaborating on an internet. An HTTP request from a customer-side browser is sent to a web server via an information terminal support server. The web server then sends context in response to the request to the customer-side web browser via the information terminal support server. The information terminal support server then checks the contents of the context, and when it is determined that there is agreement with a predetermined condition, a command is inserted into the context. Context without the command inserted is sent to the customer-side web browser, and context with the command inserted is sent to the agent-side web browser. A client program of the agent-side information terminal then reads the embedded command using an API possessed by a web browser and carries out processing in order to prohibit form submission and form alteration and conceal specific forms or fields in accordance with the contents of this command.
    • 协作客户的行为根据上下文而变化,同时在互联网上进行协作。 来自客户侧浏览器的HTTP请求经由信息终端支持服务器发送到Web服务器。 然后,Web服务器响应于通过信息终端支持服务器向客户端web浏览器发出的请求发送上下文。 然后,信息终端支持服务器检查上下文的内容,并且当确定与预定条件一致时,将命令插入到上下文中。 没有插入命令的上下文将发送到客户端Web浏览器,并将插入的命令的上下文发送到代理端Web浏览器。 代理方信息终端的客户程序然后使用web浏览器拥有的API读取嵌入的命令,并执行处理,以便根据该命令的内容来禁止表单提交和表单更改并隐藏特定的表单或字段 。
    • 8. 发明授权
    • Sealing arrangement between flow regulator and shut-off valve attached to oxygen cylinder
    • 流量调节器和连接到氧气瓶的截止阀之间的密封配置
    • US06416036B2
    • 2002-07-09
    • US09772984
    • 2001-01-31
    • Yutaka YagiKatsuhiko OkadaYoichi Yoshida
    • Yutaka YagiKatsuhiko OkadaYoichi Yoshida
    • G05D1604
    • F16K1/308Y10S277/919Y10T137/7833
    • The present invention provides a sealing arrangement between a flow regulator and a shut-off valve attached to an oxygen cylinder. The shut-off valve includes a casing which is adapted to be mounted to an oxygen cylinder containing oxygen gas or an oxygen enhanced gas, a side wall defining a part of the casing. A female outlet port is defined in the side wall of the casing. The flow regulator includes a metallic cylindrical body which has first and second end faces. A yoke extends from the first end face of the cylindrical body. A screw bolt, which has an end facing the first end face of the cylindrical body, operates with the yoke to clamp the casing of the shut-off valve between the first end face of the cylindrical body and the end of the screw bolt. A male inlet port extends from the first end face of the cylindrical body into the female outlet port of the shut-off valve to receive the oxygen gas or the oxygen enhanced gas. An o-ring is provided around the inlet port of the flow regulator so that the o-ring is clamped between the first end face of the cylindrical body of the flow regulator and the casing of the shut-off valve when the flow regulator is secured to the shut-off valve. The sealing member is made of an electrically conductive rubber material.
    • 本发明提供了流量调节器和附接到氧气瓶的截止阀之间的密封装置。 截止阀包括壳体,其适于安装到包含氧气或氧气增强气体的氧气瓶,限定壳体的一部分的侧壁。 在外壳的侧壁中限定了一个插座。 流量调节器包括具有第一和第二端面的金属圆柱体。 轭从圆柱体的第一端面延伸。 具有面向圆筒体的第一端面的端部的螺栓与轭架一起操作以将截止阀的壳体夹紧在圆柱形主体的第一端面与螺栓的端部之间。 阳入口从圆筒体的第一端面延伸到截止阀的阴出口,以接收氧气或氧气增强气体。 在流量调节器的入口周围设置有O形环,使得当流量调节器固定时,O形环被夹紧在流量调节器的圆柱形主体的第一端面和截止阀的壳体之间 关闭阀。 密封件由导电橡胶材料制成。
    • 10. 发明授权
    • Method and system for changing a collaborating client behavior according to context
    • 根据上下文改变协作客户行为的方法和系统
    • US07194509B2
    • 2007-03-20
    • US10615164
    • 2003-07-08
    • Satoshi KawaseAkira OhkadoYoichi Yoshida
    • Satoshi KawaseAkira OhkadoYoichi Yoshida
    • G06F15/16G06F15/00G06F17/00G06F17/21G06F17/24
    • G06Q10/10G06Q30/02
    • A collaboration client's behavior is changed according to context while collaborating on an internet. An HTTP request from a customer-side browser is sent to a web server via an information terminal support server. The web server then sends context in response to the request to the customer-side web browser via the information terminal support server. The information terminal support server then checks the contents of the context, and when it is determined that there is agreement with a predetermined condition, a command is inserted into the context. Context without the command inserted is sent to the customer-side web browser, and context with the command inserted is sent to the agent-side web browser. A client program of the agent-side information terminal then reads the embedded command using an API possessed by a web browser and carries out processing in order to prohibit form submission and form alteration and conceal specific forms or fields in accordance with the contents of this command.
    • 协作客户的行为根据上下文而变化,同时在互联网上进行协作。 来自客户侧浏览器的HTTP请求经由信息终端支持服务器发送到Web服务器。 然后,Web服务器响应于通过信息终端支持服务器向客户端web浏览器发出的请求发送上下文。 然后,信息终端支持服务器检查上下文的内容,并且当确定与预定条件一致时,将命令插入到上下文中。 没有插入命令的上下文将发送到客户端Web浏览器,并将插入的命令的上下文发送到代理端Web浏览器。 代理方信息终端的客户程序然后使用web浏览器拥有的API读取嵌入的命令,并执行处理,以便根据该命令的内容来禁止表单提交和表单更改并隐藏特定的表单或字段 。