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1. 发明申请

US20110282833A1 PROVIDING ADMINISTRATIVE CAPABILITIES IN A MULTI-TENANT DATABASE ENVIRONMENT 审中-公开
标题翻译：在多重数据库环境中提供管理能力
公开(公告)号：US20110282833A1
公开(公告)日：2011-11-17
申请号：US12970591
申请日：2010-12-16
申请人： Michael Ramsey , Rachel Wang , Gautam Vasudev
发明人： Michael Ramsey , Rachel Wang , Gautam Vasudev
IPC分类号： G06F17/30
CPC分类号： G06F16/972
摘要： A system and method for providing administrative capabilities in a multi-tenant database system. In one embodiment, a method includes providing a portal for a database system to a user, providing administrative capabilities through the portal, and enabling the user to manage objects in the database system using the administrative capabilities.
摘要翻译：一种用于在多租户数据库系统中提供管理功能的系统和方法。在一个实施例中，一种方法包括向用户提供用于数据库系统的门户，通过门户提供管理功能，以及使用户能够使用管理能力来管理数据库系统中的对象。

2. 发明授权

US08718241B2 Methods and apparatus for interfacing with a phone system in an on-demand service environment 有权
标题翻译：用于在按需服务环境中与电话系统进行接口的方法和装置
公开(公告)号：US08718241B2
公开(公告)日：2014-05-06
申请号：US12878283
申请日：2010-09-09
申请人： Marco Casalaina , Gautam Vasudev , Rahul Kaw , Rachel Wang , Jason A. Ellis
发明人： Marco Casalaina , Gautam Vasudev , Rahul Kaw , Rachel Wang , Jason A. Ellis
IPC分类号： H04M1/64 , H04M11/00
CPC分类号： H04L41/22 , H04L51/36 , H04L67/02 , H04L67/10 , H04L67/42 , H04M3/42323 , H04M7/0024 , H04M7/0057
摘要： Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.
摘要翻译：公开了用于在按需服务环境中与电话系统接口的系统，装置，方法和计算机可读介质。在一个实施例中，客户机与数据提供者和电话系统通信。电话系统由与数据提供商分开的电话提供商操作。在客户机从电话系统接收到消息。该消息包括关于与电话有关的电话事件的信息。手机事件信息在客户端机器上的web浏览器中的用户界面的第一部分中提供。用户界面的第二部分能够从数据提供者显示在客户机处收到的信息。用户界面的第一部分和用户界面的第二部分被适配成彼此通信。例如，用户界面的第一部分适于将包括电话事件信息的消息发送到用户界面的第二部分。

3. 发明授权

US08693649B2 Methods and apparatus for interfacing with a phone system in an on-demand service environment 有权
标题翻译：用于在按需服务环境中与电话系统进行接口的方法和装置
公开(公告)号：US08693649B2
公开(公告)日：2014-04-08
申请号：US12878288
申请日：2010-09-09
申请人： Marco Casalaina , Gautam Vasudev , Rahul Kaw , Rachel Wang , Jason A. Ellis
发明人： Marco Casalaina , Gautam Vasudev , Rahul Kaw , Rachel Wang , Jason A. Ellis
IPC分类号： H04M11/00 , H04M1/64
CPC分类号： H04L41/22 , H04L51/36 , H04L67/02 , H04L67/10 , H04L67/42 , H04M3/42323 , H04M7/0024 , H04M7/0057
摘要： Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone provider in an on-demand service environment. In one embodiment, a proxy server is in communication with a phone system. The phone system provides a phone call and is operated by the phone provider. The proxy server is configured to: receive information from the phone system regarding a phone event in relation to the phone call, and output a message including the phone event information to a data network. A client machine is in communication with the proxy server over the data network and in communication with a data provider separate from the phone provider. The client machine is configured to: receive the message from the proxy server, and display the phone event information in a first part of a user interface in a web browser. A second part of the user interface can display information received from the data provider.
摘要翻译：公开了用于在按需服务环境中与电话提供商进行接口的系统，装置，方法和计算机可读介质。在一个实施例中，代理服务器与电话系统通信。电话系统提供电话并由电话提供商操作。代理服务器被配置为：从电话系统接收关于电话呼叫的电话事件的信息，并将包括电话事件信息的消息输出到数据网络。客户机通过数据网络与代理服务器通信，并与与电话提供商分离的数据提供者进行通信。客户机被配置为：从代理服务器接收消息，并且在web浏览器中的用户界面的第一部分中显示电话事件信息。用户界面的第二部分可以显示从数据提供者接收的信息。

4. 发明申请

US20130055147A1 CONFIGURATION, GENERATION, AND PRESENTATION OF CUSTOM GRAPHICAL USER INTERFACE COMPONENTS FOR A VIRTUAL CLOUD-BASED APPLICATION 审中-公开
标题翻译：基于云的应用程序的自定义图形用户界面组件的配置，生成和显示
公开(公告)号：US20130055147A1
公开(公告)日：2013-02-28
申请号：US13403913
申请日：2012-02-23
申请人： Gautam Vasudev , Jason Ellis , Michael Ramsey , Peng-Wen Chen
发明人： Gautam Vasudev , Jason Ellis , Michael Ramsey , Peng-Wen Chen
IPC分类号： G06F3/048
CPC分类号： G06F8/38
摘要： A method of presenting information associated with an application begins by providing a graphical user interface (GUI) for display at a user device. The GUI includes a primary GUI element and a secondary GUI element. The content of the primary GUI element is contextually related to the content of the secondary GUI element. The method continues by detecting changes made to the primary content resulting from user interaction with the primary GUI element, and, in response to detecting the changes, refreshing the secondary GUI element to update the secondary content.
摘要翻译：提供与应用相关联的信息的方法开始于提供用于在用户设备处显示的图形用户界面（GUI）。 GUI包括主GUI元素和次要GUI元素。主GUI元素的内容与二级GUI元素的内容上下文相关。该方法通过检测由与主GUI元素的用户交互而导致的对主内容的改变，并且响应于检测到所述改变而刷新次要GUI元素以更新次要内容。

5. 发明申请

US20110274258A1 METHODS AND APPARATUS FOR INTERFACING WITH A PHONE SYSTEM IN AN ON-DEMAND SERVICE ENVIRONMENT 有权
标题翻译：在需求服务环境中与电话系统接口的方法和装置
公开(公告)号：US20110274258A1
公开(公告)日：2011-11-10
申请号：US12878283
申请日：2010-09-09
申请人： Marco Casalaina , Gautam Vasudev
发明人： Marco Casalaina , Gautam Vasudev
IPC分类号： H04M11/00
CPC分类号： H04L41/22 , H04L51/36 , H04L67/02 , H04L67/10 , H04L67/42 , H04M3/42323 , H04M7/0024 , H04M7/0057
摘要： Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.
摘要翻译：公开了用于在按需服务环境中与电话系统接口的系统，装置，方法和计算机可读介质。在一个实施例中，客户机与数据提供者和电话系统通信。电话系统由与数据提供商分开的电话提供商操作。在客户机从电话系统接收到消息。该消息包括关于与电话有关的电话事件的信息。手机事件信息在客户端机器上的web浏览器中的用户界面的第一部分中提供。用户界面的第二部分能够从数据提供者显示在客户机处收到的信息。用户界面的第一部分和用户界面的第二部分被适配成彼此通信。例如，用户界面的第一部分适于将包括电话事件信息的消息发送到用户界面的第二部分。

6. 发明授权

US09215096B2 Computer implemented methods and apparatus for providing communication between network domains in a service cloud 有权
标题翻译：用于在服务云中的网络域之间提供通信的计算机实现的方法和装置
公开(公告)号：US09215096B2
公开(公告)日：2015-12-15
申请号：US13584227
申请日：2012-08-13
申请人： Gautam Vasudev , Peng-Wen Chen , David Ly-Gagnon
发明人： Gautam Vasudev , Peng-Wen Chen , David Ly-Gagnon
IPC分类号： H04L12/58
CPC分类号： H04L51/18 , H04L51/06 , H04L67/141
摘要： Disclosed are systems, apparatus, and methods for integrating a service console application by providing communication between a first and second network domain. In various implementations, first data is received at a second network domain, where the first data includes one or more functions. A first message may be received at the second network domain, the first message being provided at the second network domain in response to the one or more functions being invoked, and the message identifying the one or more functions. Responsive to receiving the message, the one or more functions may be executed at a computing device associated with the second network domain. Responsive to executing the one or more functions, a second message may be sent to the first domain indicating that the one or more functions have been executed, where the second message is operable to invoke and execute one or more call back functions.
摘要翻译：公开了通过提供第一和第二网络域之间的通信来集成服务控制台应用的系统，装置和方法。在各种实现中，在第二网络域处接收第一数据，其中第一数据包括一个或多个功能。可以在第二网络域接收第一消息，响应于被调用的一个或多个功能在第二网络域提供第一消息，以及标识该一个或多个功能的消息。响应于接收消息，可以在与第二网络域相关联的计算设备处执行一个或多个功能。响应于执行一个或多个功能，第二消息可以被发送到第一域，指示已经执行了一个或多个功能，其中第二消息可操作以调用和执行一个或多个回叫函数。

7. 发明授权

US08731151B2 Methods and apparatus for partially updating a web page using an embedded iFrame 有权
标题翻译：使用嵌入式iFrame部分更新网页的方法和设备
公开(公告)号：US08731151B2
公开(公告)日：2014-05-20
申请号：US13604356
申请日：2012-09-05
申请人： Gautam Vasudev
发明人： Gautam Vasudev
IPC分类号： H04M11/00
CPC分类号： H04M3/5133 , G06F3/048 , H04M7/0018 , H04M7/0033
摘要： Methods and systems are provided for managing customer service calls using a localhost service operating within a desktop environment. The system includes a web-based application configured to display browser windows including an overlayed or embedded softphone component, and a desk top application which serves a telephony application configured to receive call status information from a CTI adapter. The softphone is supported by an iFrame which exchanges call status information with the desk top application.
摘要翻译：提供了方法和系统，用于使用在桌面环境中运行的本机服务来管理客户服务呼叫。该系统包括配置为显示包括覆盖或嵌入式软电话组件的浏览器窗口的基于web的应用程序，以及服务于被配置为从CTI适配器接收呼叫状态信息的电话应用程序的桌面应用程序。软电话由iFrame支持，它与桌面应用程序交换呼叫状态信息。

8. 发明申请

US20130202098A1 METHODS AND APPARATUS FOR PARTIALLY UPDATING A WEB PAGE USING AN EMBEDDED IFRAME 有权
标题翻译：使用嵌入式IFRAME部分更新网页的方法和装置
公开(公告)号：US20130202098A1
公开(公告)日：2013-08-08
申请号：US13604356
申请日：2012-09-05
申请人： Gautam Vasudev
发明人： Gautam Vasudev
IPC分类号： H04M3/00 , H04M11/00
CPC分类号： H04M3/5133 , G06F3/048 , H04M7/0018 , H04M7/0033
摘要： Methods and systems are provided for managing customer service calls using a localhost service operating within a desktop environment. The system includes a web-based application configured to display browser windows including an overlayed or embedded softphone component, and a desk top application which serves a telephony application configured to receive call status information from a CTI adapter. The softphone is supported by an iFrame which exchanges call status information with the desk top application
摘要翻译：提供了方法和系统，用于使用在桌面环境中运行的本机服务来管理客户服务呼叫。该系统包括配置为显示包括覆盖或嵌入式软电话组件的浏览器窗口的基于web的应用程序，以及服务于被配置为从CTI适配器接收呼叫状态信息的电话应用程序的桌面应用程序。软电话由iFrame支持，它与桌面应用程序交换呼叫状态信息

9. 发明申请

US20130173720A1 COMPUTER IMPLEMENTED METHODS AND APPARATUS FOR PROVIDING COMMUNICATION BETWEEN NETWORK DOMAINS IN A SERVICE CLOUD 有权
标题翻译：计算机实现方法和设备，用于在服务云中提供网络域之间的通信
公开(公告)号：US20130173720A1
公开(公告)日：2013-07-04
申请号：US13584227
申请日：2012-08-13
申请人： Gautam Vasudev , Peng-Wen Chen , David Ly-Gagnon
发明人： Gautam Vasudev , Peng-Wen Chen , David Ly-Gagnon
IPC分类号： H04L12/58
CPC分类号： H04L51/18 , H04L51/06 , H04L67/141
摘要： Disclosed are systems, apparatus, and methods for integrating a service console application by providing communication between a first and second network domain. In various implementations, first data is received at a second network domain, where the first data includes one or more functions. A first message may be received at the second network domain, the first message being provided at the second network domain in response to the one or more functions being invoked, and the message identifying the one or more functions. Responsive to receiving the message, the one or more functions may be executed at a computing device associated with the second network domain. Responsive to executing the one or more functions, a second message may be sent to the first domain indicating that the one or more functions have been executed, where the second message is operable to invoke and execute one or more call back functions.
摘要翻译：公开了通过提供第一和第二网络域之间的通信来集成服务控制台应用的系统，装置和方法。在各种实现中，在第二网络域处接收第一数据，其中第一数据包括一个或多个功能。可以在第二网络域接收第一消息，响应于被调用的一个或多个功能在第二网络域提供第一消息，以及标识该一个或多个功能的消息。响应于接收消息，可以在与第二网络域相关联的计算设备处执行一个或多个功能。响应于执行一个或多个功能，第二消息可以被发送到第一域，指示已经执行了一个或多个功能，其中第二消息可操作以调用和执行一个或多个回叫函数。

10. 发明申请

US20110274261A1 METHODS AND APPARATUS FOR INTERFACING WITH A PHONE SYSTEM IN AN ON-DEMAND SERVICE ENVIRONMENT 有权
标题翻译：在需求服务环境中与电话系统接口的方法和装置
公开(公告)号：US20110274261A1
公开(公告)日：2011-11-10
申请号：US12878288
申请日：2010-09-09
申请人： Marco Casalaina , Gautam Vasudev
发明人： Marco Casalaina , Gautam Vasudev
IPC分类号： H04M11/00
CPC分类号： H04L41/22 , H04L51/36 , H04L67/02 , H04L67/10 , H04L67/42 , H04M3/42323 , H04M7/0024 , H04M7/0057
摘要： Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone provider in an on-demand service environment. In one embodiment, a proxy server is in communication with a phone system. The phone system provides a phone call and is operated by the phone provider. The proxy server is configured to: receive information from the phone system regarding a phone event in relation to the phone call, and output a message including the phone event information to a data network. A client machine is in communication with the proxy server over the data network and in communication with a data provider separate from the phone provider. The client machine is configured to: receive the message from the proxy server, and display the phone event information in a first part of a user interface in a web browser. A second part of the user interface can display information received from the data provider.
摘要翻译：公开了用于在按需服务环境中与电话提供商进行接口的系统，装置，方法和计算机可读介质。在一个实施例中，代理服务器与电话系统通信。电话系统提供电话并由电话提供商操作。代理服务器被配置为：从电话系统接收关于电话呼叫的电话事件的信息，并将包括电话事件信息的消息输出到数据网络。客户机通过数据网络与代理服务器通信，并与与电话提供商分离的数据提供者进行通信。客户机被配置为：从代理服务器接收消息，并且在web浏览器中的用户界面的第一部分中显示电话事件信息。用户界面的第二部分可以显示从数据提供者接收的信息。

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