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    • 1. 发明申请
    • Method and apparatus for representing and managing service level agreement management data and relationships thereof
    • 用于表示和管理服务级别协议管理数据及其关系的方法和装置
    • US20050177545A1
    • 2005-08-11
    • US10776548
    • 2004-02-11
    • Melissa BucoRong ChangLaura LuanZon-Yin ShaeChristopher WardJoel WolfPhilip Yu
    • Melissa BucoRong ChangLaura LuanZon-Yin ShaeChristopher WardJoel WolfPhilip Yu
    • G06Q10/00G06F7/00
    • G06Q10/10
    • Techniques are provided for representing and managing data and associated relationships. In one aspect of the invention, a technique for managing data associated with a given domain comprises the following steps. A specification of data attributes representing one or more types of data to be managed is maintained. Further, a specification of algorithms representing one or more types of operations performable in accordance with the data attributes is maintained. Still further, a specification of relationships representing relationships between the data attributes and the algorithms is maintained. The data attribute specification, the algorithm specification and the relationship specification are maintained in a storage framework having multiple levels, the multiple levels being specified based on the given domain with which the data being managed is associated. The techniques may be provided in support of service level management. In such a domain, the present invention provides techniques for representing and managing service level agreement management data using a multi-level multi-ontology metadata store and extensible service level management framework.
    • 提供技术来表示和管理数据和关联关系。 在本发明的一个方面,一种用于管理与给定域相关联的数据的技术包括以下步骤。 维护表示要管理的一种或多种类型的数据的数据属性的规范。 此外,保持表示根据数据属性可执行的一种或多种类型的操作的算法的规范。 此外,维持表示数据属性和算法之间的关系的关系的规范。 数据属性规范,算法规范和关系规范被保存在具有多个级别的存储框架中,所述多个级别是基于与被管理数据相关联的给定域来指定的。 可以提供技术来支持服务水平管理。 在这样的领域中,本发明提供了使用多级多本体元数据存储和可扩展服务级别管理框架来表示和管理服务级别协议管理数据的技术。
    • 2. 发明申请
    • Method, apparatus, and program for scheduling resources in a penalty-based environment
    • 用于在基于罚分的环境中调度资源的方法,装置和程序
    • US20050055697A1
    • 2005-03-10
    • US10658726
    • 2003-09-09
    • Melissa BucoRong ChangLaura LuanChristopher WardJoel WolfPhilip Yu
    • Melissa BucoRong ChangLaura LuanChristopher WardJoel WolfPhilip Yu
    • G06F9/48G06Q10/00G06F9/46G06F9/00
    • G06F9/4887G06Q10/06
    • The present invention relates to the problem of scheduling work for employees and/or other resources in a help desk or similar environment. The employees have different levels of training and availabilities. The jobs, which occur as a result of dynamically occurring events, consist of multiple tasks ordered by chain precedence. Each job and/or task carries with it a penalty which is a step function of the time taken to complete it, the deadlines and penalties having been negotiated as part of one or more service level agreement contracts. The goal is to minimize the total amount of penalties paid. The invention consists of a pair of heuristic schemes for this difficult scheduling problem, one greedy and one randomized. The greedy scheme is used to provide a quick initial solution, while the greedy and randomized schemes are combined in order to think more deeply about particular problem instances. The invention also includes a scheme for determining how much time to allocate to thinking about each of several potential problem instance variants.
    • 本发明涉及在帮助台或类似环境中调度员工和/或其他资源的工作的问题。 员工具有不同的培训水平和可用性。 由于动态发生事件而发生的作业由链优先级排序的多个任务组成。 每项工作和/或任务带有罚款,这是完成它所需的时间的一个阶段功能,作为一个或多个服务级别协议合同的一部分,谈判达成的期限和处罚。 目标是尽量减少所支付的罚款总额。 本发明由一对启发式方案组成,用于这个困难的调度问题,一个是贪心的,一个是随机的。 贪心的方案用于提供一个快速的初步解决方案,而贪心和随机的方案是相结合的,以便更深入地思考特定的问题实例。 本发明还包括一种用于确定分配多少时间以考虑几个潜在问题实例变体中的每一个的方案。
    • 3. 发明申请
    • Method, Apparatus, and Program for Scheduling Resources in a Penalty-Based Environment
    • 用于在基于罚则的环境中调度资源的方法,装置和程序
    • US20080005744A1
    • 2008-01-03
    • US11767891
    • 2007-06-25
    • Melissa BucoRong ChangLaura LunaChristopher WardJoel WolfPhilip Yu
    • Melissa BucoRong ChangLaura LunaChristopher WardJoel WolfPhilip Yu
    • G06F9/46
    • G06F9/4887G06Q10/06
    • The present invention relates to the problem of scheduling work for employees and/or other resources in a help desk or similar environment. The employees have different levels of training and availabilities. The jobs, which occur as a result of dynamically occurring events, consist of multiple tasks ordered by chain precedence. Each job and/or task carries with it a penalty which is a step function of the time taken to complete it, the deadlines and penalties having been negotiated as part of one or more service level agreement contracts. The goal is to minimize the total amount of penalties paid. The invention consists of a pair of heuristic schemes for this difficult scheduling problem, one greedy and one randomized. The greedy scheme is used to provide a quick initial solution, while the greedy and randomized schemes are combined in order to think more deeply about particular problem instances. The invention also includes a scheme for determining how much time to allocate to thinking about each of several potential problem instance variants.
    • 本发明涉及在帮助台或类似环境中调度员工和/或其他资源的工作的问题。 员工具有不同的培训水平和可用性。 由于动态发生的事件而发生的作业由链优先级排序的多个任务组成。 每项工作和/或任务带有罚款,这是完成它所需的时间的一个阶段功能,作为一个或多个服务级别协议合同的一部分,谈判达成的期限和处罚。 目标是尽量减少所支付的罚款总额。 本发明由一对启发式方案组成,用于这个困难的调度问题,一个是贪心的,一个是随机的。 贪心的方案用于提供一个快速的初步解决方案,而贪心和随机的方案是相结合的,以便更深入地思考特定的问题实例。 本发明还包括一种用于确定分配多少时间以考虑几个潜在问题实例变体中的每一个的方案。
    • 4. 发明申请
    • System and method for peer-to-peer multi-party voice-over-IP services
    • 用于点对点多方语音IP服务的系统和方法
    • US20070211703A1
    • 2007-09-13
    • US11372634
    • 2006-03-10
    • Xiaohui GuZon-Yin ShaeZhen WenPhilip Yu
    • Xiaohui GuZon-Yin ShaeZhen WenPhilip Yu
    • H04L12/66
    • H04L12/1818H04L45/16H04L45/48
    • A system, method, and computer program product for establishing multi-party VoIP conference audio calls in a distributed, peer-to-peer network where any number of nodes are able to arbitrarily and asynchronously start or stop producing audio output to be mixed into a single composite audio stream that is distributed to all nodes. A single distribution tree is used that has optimal communications characteristics to distribute the composite audio signal to all nodes. An audio mixing tree is established and maintained by adaptively and dynamically adding and merging intermediate mixing nodes operating between user nodes and the root of the single distribution tree. The intermediate mixing nodes and the root of the single distribution tree are all hosted, in an exemplary embodiment, on user nodes that are endpoints of the distribution tree.
    • 一种用于在分布式对等网络中建立多方VoIP会议音频呼叫的系统,方法和计算机程序产品,其中任何数量的节点能够任意地和异步地开始或停止产生混合到 单个复合音频流分配给所有节点。 使用具有最佳通信特性以将复合音频信号分配给所有节点的单个分发树。 通过自适应地动态地添加和合并在用户节点和单个分发树的根之间运行的中间混合节点来建立和维护音频混合树。 在示例性实施例中,分发树的中间混合节点和根分别在作为分发树的端点的用户节点上托管。
    • 6. 发明申请
    • Space and time efficient XML graph labeling
    • 空间和时间有效的XML图形标注
    • US20070230488A1
    • 2007-10-04
    • US11396502
    • 2006-03-31
    • Philip YuHaixun WangHao He
    • Philip YuHaixun WangHao He
    • H04L12/56
    • H04L45/48H04L45/02
    • There is provided a method for determining reachability between any two nodes within a graph. The inventive method utilizes a dual-labeling scheme. Initially, a spanning tree is defined for a group of nodes within a graph. Each node in the spanning tree is assigned a unique interval-based label, that describes its dependency from an ancestor node. Non-tree labels are then assigned to each node in the spanning tree that is connected to another node in the spanning tree by a non-tree link. From these labels, reachability of any two nodes in the spanning tree is determined by using only the interval-based labels and the non-tree labels.
    • 提供了一种用于确定图中任何两个节点之间的可达性的方法。 本发明的方法利用双标记方案。 最初,为图中的一组节点定义了生成树。 生成树中的每个节点都被分配一个唯一的基于间隔的标签,它描述了从祖先节点的依赖关系。 然后,非树标签被分配给生成树中通过非树形链接连接到生成树中的另一个节点的每个节点。 从这些标签中,生成树中任何两个节点的可达性通过仅使用基于间隔的标签和非树标签来确定。
    • 8. 发明申请
    • Focused community discovery
    • 聚焦社区发现
    • US20070118539A1
    • 2007-05-24
    • US11283383
    • 2005-11-18
    • Kirsten HildrumPhilip Yu
    • Kirsten HildrumPhilip Yu
    • G06F7/00
    • G06F17/30864G06Q10/10
    • Techniques for community discovery in a network are disclosed. For example, a technique for discovering a community around a given entity in an interaction graph, wherein nodes in the graph represent entities and edges connecting nodes in the graph represent interactions between connected nodes, comprises the following steps/operations. Nodes in the interaction graph are partitioned into different sets of nodes based on interaction information associated with each node to minimize a number of interaction pairs that need to be considered. An objective function is minimized by moving entities between the different sets such that the community is discovered once a measure associated with the objective function is minimized.
    • 公布了网络中社区发现的技术。 例如,用于在交互图中发现给定实体周围的社区的技术,其中图中的节点表示连接图中的节点的实体和边表示连接的节点之间的交互,包括以下步骤/操作。 基于与每个节点相关联的交互信息将交互图中的节点划分成不同的节点集合,以最小化需要考虑的多个交互对。 通过在不同组之间移动实体来最小化目标函数,使得一旦与目标函数相关联的度量被最小化,则发现社区。