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1. 发明授权

US09232060B2 Management of contact lists 有权
标题翻译：管理联系人列表
公开(公告)号：US09232060B2
公开(公告)日：2016-01-05
申请号：US12250246
申请日：2008-10-13
申请人： John Costello , David Murray , Frank McGuire , Martin Walker
发明人： John Costello , David Murray , Frank McGuire , Martin Walker
IPC分类号： H04M3/00 , H04M5/00 , H04M3/51 , H04M3/58
CPC分类号： H04M3/51 , H04M3/58 , H04M2201/40
摘要： During communications sessions between an agent in a call center and a customer, it is often desirable that a secondary agent is consulted, the secondary agent perhaps more suited to the particular needs of the customer. It is preferred that the original agent is presented with a list of the best-suited agents with which to consult, if needs be. Accordingly, a system and method for managing a list of contacts for presentation to a user of a computer system (e.g. a call center agent) is disclosed. The system provides for the monitoring of live communications between an agent and a customer, and further provides for the detecting of a pattern of data in the monitored live communications interaction (e.g. utilising speech recognition to recognise use of a particular keyword). The system is then operable to present a list of suggested contacts to the agent, the suggested contacts chosen based on a match between selection criteria for that contact and on the particular data pattern detected.
摘要翻译：在呼叫中心中的代理和客户之间的通信会话期间，通常希望查询辅助代理，辅助代理可能更适合于客户的特定需求。优选的是，如果需要，则向原始代理人呈现最佳适合代理人的列表。因此，公开了一种用于管理用于呈现给计算机系统（例如呼叫中心代理）的用户的联系人列表的系统和方法。该系统提供对代理和客户之间的实时通信的监控，并进一步提供对所监视的实时通信交互中的数据模式的检测（例如，利用语音识别来识别特定关键字的使用）。该系统然后可操作以向代理呈现建议联系人的列表，基于该联系人的选择标准与所检测的特定数据模式之间的匹配来选择所建议的联系人。

2. 发明申请

US20100091967A1 MANAGEMENT OF CONTACT LISTS 有权
标题翻译：联系人管理
公开(公告)号：US20100091967A1
公开(公告)日：2010-04-15
申请号：US12250246
申请日：2008-10-13
申请人： John Costello , David Murray , Frank McGuire , Martin Walker
发明人： John Costello , David Murray , Frank McGuire , Martin Walker
IPC分类号： H04M3/42
CPC分类号： H04M3/51 , H04M3/58 , H04M2201/40
摘要： During communications sessions between an agent in a call center and a customer, it is often desirable that a secondary agent is consulted, the secondary agent perhaps more suited to the particular needs of the customer. It is preferred that the original agent is presented with a list of the best-suited agents with which to consult, if needs be. Accordingly, a system and method for managing a list of contacts for presentation to a user of a computer system (e.g. a call center agent) is disclosed. The system provides for the monitoring of live communications between an agent and a customer, and further provides for the detecting of a pattern of data in the monitored live communications interaction (e.g. utilising speech recognition to recognise use of a particular keyword). The system is then operable to present a list of suggested contacts to the agent, the suggested contacts chosen based on a match between selection criteria for that contact and on the particular data pattern detected.
摘要翻译：在呼叫中心中的代理和客户之间的通信会话期间，通常希望查询辅助代理，辅助代理可能更适合于客户的特定需求。优选的是，如果需要，则向原始代理人呈现最佳适合代理人的列表。因此，公开了一种用于管理用于呈现给计算机系统（例如呼叫中心代理）的用户的联系人列表的系统和方法。该系统提供对代理和客户之间的实时通信的监控，并进一步提供对所监视的实时通信交互中的数据模式的检测（例如，利用语音识别来识别特定关键字的使用）。该系统然后可操作以向代理呈现建议联系人的列表，基于该联系人的选择标准与所检测的特定数据模式之间的匹配来选择所建议的联系人。

3. 发明申请

US20080298253A1 Managing Recordings of Communications Sessions 审中-公开
标题翻译：管理通信会议记录
公开(公告)号：US20080298253A1
公开(公告)日：2008-12-04
申请号：US11755198
申请日：2007-05-30
申请人： Martin Walker , John Costello , David Murray
发明人： Martin Walker , John Costello , David Murray
IPC分类号： H04L12/26
CPC分类号： H04M3/42221 , H04L41/069 , H04L43/00 , H04L65/605 , H04M3/51
摘要： A device for recording the content of live communications sessions allocates each session with a unique identifier which is also communicated to a server, exchange, switch or endpoint having control of that session. A log of events occurring in the session is updated with the unique identifier of the recorded content, and following the session, the log of events is communicated to the recording device, indexed under the unique identifier, and stored with the recorded content of the session itself
摘要翻译：用于记录实况通信会话内容的设备为每个会话分配唯一的标识符，该标识符也被传送到具有该会话控制的服务器，交换机，交换机或端点。在会话中发生的事件日志用记录的内容的唯一标识符更新，并且在会话之后，将事件的日志传送到记录设备，以唯一的标识符索引，并与记录的会话的内容一起存储本身

4. 发明授权

US08897428B2 Managing recordings of communications sessions 有权
标题翻译：管理通信会话录音
公开(公告)号：US08897428B2
公开(公告)日：2014-11-25
申请号：US13538034
申请日：2012-06-29
申请人： Martin Walker , John Costello , David Murray
发明人： Martin Walker , John Costello , David Murray
IPC分类号： G06F15/173 , H04M3/51 , H04L12/26 , H04M3/42 , H04L29/06 , H04L12/24
CPC分类号： H04M3/42221 , H04L41/069 , H04L43/00 , H04L65/605 , H04M3/51
摘要： A device for recording the content of live communications sessions allocates each session with a unique identifier which is also communicated to a server, exchange, switch or endpoint having control of that session. A log of events occurring in the session is updated with the unique identifier of the recorded content, and following the session, the log of events is communicated to the recording device, indexed under the unique identifier, and stored with the recorded content of the session itself.
摘要翻译：用于记录实况通信会话内容的设备为每个会话分配唯一的标识符，该标识符也被传送到具有该会话控制的服务器，交换机，交换机或端点。在会话中发生的事件日志用记录的内容的唯一标识符更新，并且在会话之后，将事件的日志传送到记录设备，以唯一的标识符索引，并与记录的会话的内容一起存储本身。

5. 发明申请

US20120271942A1 Managing Recordings of Communications Sessions 有权
标题翻译：管理通信会议记录
公开(公告)号：US20120271942A1
公开(公告)日：2012-10-25
申请号：US13538034
申请日：2012-06-29
申请人： Martin Walker , John Costello , David Murray
发明人： Martin Walker , John Costello , David Murray
IPC分类号： G06F15/173
CPC分类号： H04M3/42221 , H04L41/069 , H04L43/00 , H04L65/605 , H04M3/51
摘要： A device for recording the content of live communications sessions allocates each session with a unique identifier which is also communicated to a server, exchange, switch or endpoint having control of that session. A log of events occurring in the session is updated with the unique identifier of the recorded content, and following the session, the log of events is communicated to the recording device, indexed under the unique identifier, and stored with the recorded content of the session itself.
摘要翻译：用于记录实况通信会话内容的设备为每个会话分配唯一的标识符，该标识符也被传送到具有该会话控制的服务器，交换机，交换机或端点。在会话中发生的事件日志用记录的内容的唯一标识符更新，并且在会话之后，将事件的日志传送到记录设备，以唯一的标识符索引，并与记录的会话的内容一起存储本身。

6. 发明授权

US08557510B2 Colour forming composition 有权
标题翻译：成色组合物
公开(公告)号：US08557510B2
公开(公告)日：2013-10-15
申请号：US13060598
申请日：2009-08-26
申请人： Martin Walker , Anthony Jarvis
发明人： Martin Walker , Anthony Jarvis
IPC分类号： G03C1/00
CPC分类号： B41M5/3333 , B41M5/28 , B41M5/284 , B41M5/285 , C09D11/50 , G03C1/73 , G03C1/732 , G03C2200/39
摘要： A composition comprising i) a color forming component which is susceptible to changing color when irradiated; ii) an amine neutralised alkylaromatic sulphonic acid; and iii) a binder. Methods of marking a substrate comprising incorporating within or applying to a substrate the composition of this invention, and substrates coated with the composition, are also provided.
摘要翻译：一种组合物，其包含i）当照射时易于变色的成色组分; ii）胺中和的烷基芳族磺酸; 和iii）粘合剂。还提供了标记衬底的方法，其包括在衬底内施加或施加到衬底上，本发明的组合物和涂覆有组合物的衬底。

7. 发明授权

US06338033B1 System and method for network-based teletranslation from one natural language to another 失效
标题翻译：从一种自然语言到另一种自然语言的基于网络的电子翻译的系统和方法
公开(公告)号：US06338033B1
公开(公告)日：2002-01-08
申请号：US09294026
申请日：1999-04-20
申请人： Jean Bourbonnais , Martin Walker
发明人： Jean Bourbonnais , Martin Walker
IPC分类号： G06F1728
CPC分类号： G06F17/2836 , G06F17/273 , G06F17/289
摘要： A network-based teletranslation system and method for translating documents from one natural language to another natural language. The teletranslation system and method are capable of handling a wide variety of formats, including HTML documents from the Internet, intranets or extranets, e-mails, or electronic documents from a word processor or other applications. The teletranslation system and method are compatible with various MT engines and human translation services, and use the computing power of a network in a scalable and flexible way. The teletranslation system and method improve bandwidth and speed by distributing the workload among several computers in the network.
摘要翻译：一种基于网络的电子翻译系统和方法，用于将文档从一种自然语言翻译成另一种自然语言。电子翻译系统和方法能够处理各种格式，包括来自因特网的HTML文档，内部网或外部网，电子邮件或来自文字处理器或其他应用程序的电子文档。电台翻译系统和方法与各种MT引擎和人工翻译服务兼容，并以可扩展且灵活的方式使用网络的计算能力。电话翻译系统和方法通过在网络中的几台计算机之间分配工作负载来提高带宽和速度。

8. 发明申请

US20140147775A1 NOVEL INK FORMULATION 有权
标题翻译：新墨水配方
公开(公告)号：US20140147775A1
公开(公告)日：2014-05-29
申请号：US14127110
申请日：2011-08-12
申请人： Anthony Jarvis , Martin Walker , Adam O'Rourke , Richard Cook
发明人： Anthony Jarvis , Martin Walker , Adam O'Rourke , Richard Cook
IPC分类号： B41M5/32
CPC分类号： B41M5/32 , B41M5/262 , B41M5/267 , C09D11/50
摘要： The disclosed invention relates to the use of molybdenum (VI) peroxo complex containing an amino acid, such as MoO(O2)2(GLY)(H2O), in marking applications, as well as to ink formulations comprising such complexes.
摘要翻译：所公开的发明涉及在标记应用中使用含有氨基酸的钼（Ⅵ）过氧配合物，例如MoO（O 2）2（GLY）（H 2 O）），以及包含这种络合物的油墨制剂。

9. 发明授权

US08663902B2 Laser imaging 有权
标题翻译：激光成像
公开(公告)号：US08663902B2
公开(公告)日：2014-03-04
申请号：US13260651
申请日：2010-04-01
申请人： Anthony Jarvis , Martin Walker , Christopher Wyres , Tristan Phillips
发明人： Anthony Jarvis , Martin Walker , Christopher Wyres , Tristan Phillips
IPC分类号： G11B7/24
CPC分类号： C08J3/203 , B41M5/267 , B41M5/28 , B41M5/284 , B41M5/285 , B41M5/323 , B41M5/3372 , B41M5/3377 , G03C1/73 , G03F7/105
摘要： A method of forming an image on a substrate, which comprises applying to the substrate an activatable color forming compound wherein said activatable color forming compound is initially unreactive but becomes reactive upon activation; activating said color forming compound in the areas of the substrate where the image is to be formed, and, reacting the activated color forming compound into its colored form to produce an image. A substrate imaged using this method is also provided.
摘要翻译：一种在基底上形成图像的方法，其包括向所述基底施加可活化成色化合物，其中所述可活化成色化合物最初不反应，但在活化时变为反应性; 在要形成图像的基板的区域中激活所述成色化合物，并使活化的成色化合物反应成其着色形式以产生图像。还提供了使用该方法成像的基板。

10. 发明授权

US08637114B2 Laser imageable paper 有权
标题翻译：激光成像纸
公开(公告)号：US08637114B2
公开(公告)日：2014-01-28
申请号：US13060997
申请日：2009-08-26
申请人： Christopher Wyres , Anthony Jarvis , Martin Walker , William Green
发明人： Christopher Wyres , Anthony Jarvis , Martin Walker , William Green
IPC分类号： G11B7/00
CPC分类号： D21H21/28 , B41M5/26 , B41M5/262 , B41M5/267 , B41M5/28 , D21H17/03 , D21H21/40 , Y10T428/24802
摘要： A method of manufacturing a paper substrate comprising a color former which is capable undergoing a light activated color change reaction, wherein the color former is applied to the paper substrate during the manufacture of said paper substrate, and the color former is a metal oxyanion or a molecular organic. A paper substrate obtainable by this method is also provided.
摘要翻译：一种制造纸基材的方法，所述纸基材包括能够进行光活化变色反应的成色剂，其中在所述纸基材的制造期间将成色剂施加到纸基材上，并且成色剂是金属氧阴离子或分子有机物。还提供了可通过该方法获得的纸基材。

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