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1. 发明申请

US20060277550A1 Expected wait time augmentation system and method 有权
公开(公告)号：US20060277550A1
公开(公告)日：2006-12-07
申请号：US11143857
申请日：2005-06-02
申请人： Mark Williams , Eric Camulli , James Pavlic , Ryszard Antonczyk
发明人： Mark Williams , Eric Camulli , James Pavlic , Ryszard Antonczyk
IPC分类号： G06F9/46
CPC分类号： G06F9/5027 , G06F2209/5013 , G06F2209/503
摘要： An expected wait time augmentation system generates an expected wait value representing a time duration expected to elapse before a subject client is connected to a resource for servicing. The expected wait time augmentation system comprises an interface to a work force management system for obtaining resource availability data and a wait time augmentation model for calculating an expected wait time value as a function of base expected wait time data and the resource availably data. The estimated wait time value is provided to the subject client. The resource availability data includes, but is not limited to, for a period of time: i) availability of resources; and ii) a scheduled change in the availability of resources. The scheduled change in the availability of resources may comprise a combination of data representing an effective time and a quantity of resources scheduled to be available at the effective time.

2. 发明授权

US08594311B2 Expected wait time augmentation system and method 有权
标题翻译：预期等待时间增加系统和方法
公开(公告)号：US08594311B2
公开(公告)日：2013-11-26
申请号：US11143857
申请日：2005-06-02
申请人： Mark Williams , Eric Camulli , James Pavlic , Ryszard Antonczyk
发明人： Mark Williams , Eric Camulli , James Pavlic , Ryszard Antonczyk
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： G06F9/5027 , G06F2209/5013 , G06F2209/503
摘要： An expected wait time augmentation system generates an expected wait value representing a time duration expected to elapse before a subject client is connected to a resource for servicing. The expected wait time augmentation system comprises an interface to a work force management system for obtaining resource availability data and a wait time augmentation model for calculating an expected wait time value as a function of base expected wait time data and the resource availably data. The estimated wait time value is provided to the subject client. The resource availability data includes, but is not limited to, for a period of time: i) availability of resources; and ii) a scheduled change in the availability of resources. The scheduled change in the availability of resources may comprise a combination of data representing an effective time and a quantity of resources scheduled to be available at the effective time.
摘要翻译：期望的等待时间增加系统产生期望的等待值，其表示在主题客户端连接到用于维护的资源之前期望经过的持续时间。期望的等待时间增加系统包括到劳动力管理系统的接口以获得资源可用性数据，以及等待时间增加模型，用于根据基本预期等待时间数据和资源可用数据计算预期等待时间值。估计的等待时间值被提供给主题客户端。资源可用性数据包括但不限于一段时间：i）资源的可用性; 和ii）预定的资源可用性的变化。资源可用性的调度改变可以包括表示有效时间的数据和在有效时间被调度为可用的资源量的组合。

3. 发明申请

US20090074166A1 Expected wait time system with dynamic array 审中-公开
标题翻译：动态阵列预期等待时间系统
公开(公告)号：US20090074166A1
公开(公告)日：2009-03-19
申请号：US11901186
申请日：2007-09-14
申请人： James Pavlic , Mark Purdy , Ryszard Antonczyk
发明人： James Pavlic , Mark Purdy , Ryszard Antonczyk
IPC分类号： H04M11/00 , G06F9/46
CPC分类号： H04M3/5238 , H04M2201/12 , H04M2201/36
摘要： An expected wait time calculation system generates an expected wait time value representing a time duration expected to elapse before a subject client is connected to a resource for servicing. The expected wait time calculation system comprises an interface to a work force management system for obtaining an indicator of a quantity of resources available for servicing clients. An interface to a queuing system obtains an indicator of a queue position of the subject client. A FIFO array stores a plurality of measured time intervals, each representing a time period between two successive resource queue decrement events. The measured time intervals may be stored in a chronological order. An average time interval, or rate, calculator determines an average time interval by calculating an average of a selected quantity of those most recently measured time intervals from the FIFO array or a rate by dividing a unit of time by the average time interval. An expected wait time calculator determines an expected wait time value as a function a quantity of clients expected to be serviced prior to the subject client multiplied by the average time interval or divided by the rate.
摘要翻译：期望的等待时间计算系统产生期望的等待时间值，其表示在主题客户端连接到用于维护的资源之前期望经过的持续时间。期望的等待时间计算系统包括与劳动力管理系统的接口，用于获得可用于为客户服务的可用资源的数量的指标。排队系统的接口获得主体客户端的队列位置的指示符。 FIFO阵列存储多个测量的时间间隔，每个时间间隔表示两个连续的资源队列递减事件之间的时间段。测量的时间间隔可以按时间顺序存储。平均时间间隔或速率计算器通过计算来自FIFO阵列的最近测量的这些时间间隔的选定数量的平均值或通过将时间单位除以平均时间间隔来确定平均时间间隔。期望的等待时间计算器确定期望的等待时间值作为在主客户端乘以平均时间间隔之前预期被服务的客户端的数量乘以该比率的函数。

4. 发明授权

US07746999B2 Resource based queue management system and method 有权
标题翻译：基于资源的队列管理系统和方法
公开(公告)号：US07746999B2
公开(公告)日：2010-06-29
申请号：US11206723
申请日：2005-08-18
申请人： Mark Williams , James Pavlic
发明人： Mark Williams , James Pavlic
IPC分类号： H04M3/00
CPC分类号： H04M3/5231
摘要： A queue management system interfaces with a resource management system and a queuing system in an environment that further includes an interim system. The queue management system comprises an interface to the resource management system for obtaining resource availability data and a management system. The resource availability data represents a resource termination time—and may include the resource termination time or data useful for calculating the resource termination time. The control system: i) obtains a value representing the expected interim system handling time, and ii) makes the interim system available for handling a subject client only if the expected interim system handling time period terminates prior to the resource termination time. The control system transfers the subject client to the queuing system to hold while waiting for connection to a resource for handling upon determining that the resource termination time is scheduled to occur prior to termination of the expected interim system handling time period.
摘要翻译：队列管理系统与进一步包括临时系统的环境中的资源管理系统和排队系统相连接。队列管理系统包括到资源管理系统的接口，用于获取资源可用性数据和管理系统。资源可用性数据表示资源终止时间，并且可以包括资源终止时间或用于计算资源终止时间的数据。控制系统：i）获得表示期望的中间系统处理时间的值，以及ii）仅当预期的中间系统处理时间段在资源终止时间之前终止时，使临时系统可用于处理主题客户端。控制系统在确定在预期的中间系统处理时间段的终止之前调度资源终止时间发生时，将主体客户端传送到排队系统以等待连接到资源进行处理。

5. 发明申请

US20070041565A1 Resource based queue management system and method 有权
标题翻译：基于资源的队列管理系统和方法
公开(公告)号：US20070041565A1
公开(公告)日：2007-02-22
申请号：US11206723
申请日：2005-08-18
申请人： Mark Williams , James Pavlic
发明人： Mark Williams , James Pavlic
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/5231
摘要： A queue management system interfaces with a resource management system and a queuing system in an environment that further includes an interim system. The queue management system comprises an interface to the resource management system for obtaining resource availability data and a management system. The resource availability data represents a resource termination time—and may include the resource termination time or data useful for calculating the resource termination time. The control system: i) obtains a value representing the expected interim system handling time, and ii) makes the interim system available for handling a subject client only if the expected interim system handling time period terminates prior to the resource termination time. The control system transfers the subject client to the queuing system to hold while waiting for connection to a resource for handling upon determining that the resource termination time is scheduled to occur prior to termination of the expected interim system handling time period.
摘要翻译：队列管理系统与进一步包括临时系统的环境中的资源管理系统和排队系统相连接。队列管理系统包括到资源管理系统的接口，用于获取资源可用性数据和管理系统。资源可用性数据表示资源终止时间，并且可以包括资源终止时间或用于计算资源终止时间的数据。控制系统：i）获得表示期望的中间系统处理时间的值，以及ii）仅当预期的中间系统处理时间段在资源终止时间之前终止时，使临时系统可用于处理主题客户端。控制系统在确定在预期的中间系统处理时间段的终止之前调度资源终止时间发生时，将主体客户端传送到排队系统以等待连接到资源进行处理。

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