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    • 3. 发明授权
    • Provision of contact center services to players of games
    • 为游戏玩家提供联络中心服务
    • US08298086B2
    • 2012-10-30
    • US11608475
    • 2006-12-08
    • Neil O'ConnorMichael Hartman
    • Neil O'ConnorMichael Hartman
    • A63F13/00
    • A63F13/85A63F13/005A63F13/12A63F13/35A63F13/537A63F13/792A63F2300/40A63F2300/807
    • A mechanism is provided in a networked multiplayer game for use by playable characters. When operated by a player's character, this mechanism causes the game to send a request for contact to an external contact center. The contact request is queued and allocated to an agent, optionally with the assistance of information provided by the game. When a contact center agent answers the contact request, a communications channel is opened from the agent directly into the game where the game system directs the communication to the local environment of the player's character enabling the player to communicate with the agent of a contact center without leaving the game environment. The agent or contact center may additionally have a representation in the game so that the player can interact with the agent or contact center. The agent representation may be a character in the game controlled by an agent who is logged into the game, or by the contact center manipulating a game client or API, or by the game engine itself. A representation of the contact center may be a telephone graphic, portal, door, sign, lever, button or any other manipulable game object, and optionally a multimedia representation of the contact queuing system. Payments can be made to or from the player using in-game currency which is credited or debited to an account held by the contact center.
    • 在一个网络化的多人游戏中提供一种可播放的角色使用的机制。 当由玩家角色操作时,该机制使得游戏向外部联络中心发送联系请求。 联系请求被排队并分配给代理,可选地在游戏提供的信息的帮助下。 当联络中心代理人回答联系请求时,将代理人直接打开通信通道直接进入游戏,游戏系统将通信指向玩家角色的本地环境,使得玩家能够与联络中心的代理进行通信而无需 留下游戏环境。 代理或联络中心可以另外在游戏中具有表示,使得玩家可以与代理或联络中心进行交互。 代理人表示可以是由登录到游戏中的代理或由游戏客户端或API操纵的联络中心或游戏引擎本身控制的游戏中的角色。 联络中心的表示可以是电话图形,门户,门,标志,杠杆,按钮或任何其他可操纵的游戏对象,以及可选地,联系排队系统的多媒体表示。 可以使用游戏中的货币向玩家或从玩家付款,借记或借记到联络中心持有的帐户。
    • 5. 发明申请
    • Provision of Contact Center Services To Players of Games
    • 为游戏玩家提供联络中心服务
    • US20080139315A1
    • 2008-06-12
    • US11608475
    • 2006-12-08
    • Neil O'ConnorMichael Hartman
    • Neil O'ConnorMichael Hartman
    • A63F9/24
    • A63F13/85A63F13/005A63F13/12A63F13/35A63F13/537A63F13/792A63F2300/40A63F2300/807
    • A mechanism is provided in a networked multiplayer game for use by playable characters. When operated by a player's character, this mechanism causes the game to send a request for contact to an external contact center. The contact request is queued and allocated to an agent, optionally with the assistance of information provided by the game. When a contact center agent answers the contact request, a communications channel is opened from the agent directly into the game where the game system directs the communication to the local environment of the player's character enabling the player to communicate with the agent of a contact center without leaving the game environment. The agent or contact center may additionally have a representation in the game so that the player can interact with the agent or contact center. The agent representation may be a character in the game controlled by an agent who is logged into the game, or by the contact center manipulating a game client or API, or by the game engine itself. A representation of the contact center may be a telephone graphic, portal, door, sign, lever, button or any other manipulable game object, and optionally a multimedia representation of the contact queuing system. Payments can be made to or from the player using in-game currency which is credited or debited to an account held by the contact center.
    • 在一个网络化的多人游戏中提供一种可播放的角色使用的机制。 当由玩家角色操作时,该机制使游戏向外部联络中心发送联系请求。 联系请求被排队并分配给代理,可选地在游戏提供的信息的帮助下。 当联络中心代理人回答联系请求时,将代理人直接打开通信通道直接进入游戏,游戏系统将通信指向玩家角色的本地环境,使得玩家能够与联络中心的代理进行通信而无需 留下游戏环境。 代理或联络中心可以另外在游戏中具有表示,使得玩家可以与代理或联络中心进行交互。 代理人表示可以是由登录到游戏中的代理或由游戏客户端或API操纵的联络中心或游戏引擎本身控制的游戏中的角色。 联络中心的表示可以是电话图形,门户,门,标志,杠杆,按钮或任何其他可操纵的游戏对象,以及可选地,联系排队系统的多媒体表示。 可以使用游戏中的货币向玩家或从玩家付款,借记或借记到联络中心持有的帐户。
    • 7. 发明申请
    • Enhanced process for gaming using multiple random progressive prize opportunities and bingo-type of gaming products thereby
    • 增强游戏过程,从而使用多种随机渐进式机会和宾果式游戏产品
    • US20050192088A1
    • 2005-09-01
    • US11050114
    • 2005-02-02
    • Michael HartmanCalvin NicholsonJoseph Kisenwether
    • Michael HartmanCalvin NicholsonJoseph Kisenwether
    • A63F3/06A63F13/10G06F17/00G06F19/00G07F17/32
    • G07F17/32G07F17/3248
    • Novel enhanced gaming systems employ unique, specialized, for example, FIRESTAR™ type of indicia disposed upon at least one location of a plurality of pre-mapped locations housed on, for example, a multiplicity of bingo-type of cards. Percentages of indicia arrayed on, for example, card sets are controlled by a gaming proprietor's or operator's configuration settings as are the respective locations of the subject indicia, for example, by using a random number generator to induce players to participate in multiple opportunities to garner prizes, for example, for achieving a bingo-type of victory concomittant with pre-established winning requirements and a pre-selected occurrence of a unique specialized indicum. Progressive reports serve to keep players, proprietors/operators and gaming authorities apprised of earnings both in terms of amounts, odds and related data on occurrence of the same indicia in real time providing unique inducement and tracking value in both hard copy and electronic form.
    • 新颖的增强型游戏系统采用独特的,专门的,例如FIRITEAR TM类型的标记,其设置在容纳在例如多种宾果型卡上的多个预映射位置的至少一个位置上。 例如卡片集上的标记的百分比由游戏所有人或运营商的配置设置以及主题标记的相应位置来控制,例如通过使用随机数生成器来诱导玩家参与多个机会来获取 例如,获得与预先确定的获胜要求相一致的宾果式的胜利,以及预先选定的独特专业标识的出现。 逐步报告可让玩家,东主/经营者和游戏机构在实时获得相同标记的数量,赔率和相关数据方面获得收益,从而以硬拷贝和电子形式提供独特的诱因和跟踪价值。