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    • 8. 发明申请
    • CUSTOMER REWARDING
    • 客户奖励
    • US20090216632A1
    • 2009-08-27
    • US12037270
    • 2008-02-26
    • Jonathan H. Connell, IIMyron D. FlicknerNorman HaasArun HampapurSharathchandra U. Pankanti
    • Jonathan H. Connell, IIMyron D. FlicknerNorman HaasArun HampapurSharathchandra U. Pankanti
    • G06Q30/00
    • G06Q30/02G06Q30/0242
    • The present invention provides an approach for rewarding customers for use of self-checkout stations and, optionally, for being self-sufficient in such use by not requiring retailer (employee) assistance. Specifically, the under the present invention, a set of service choices made by a customer during purchasing transactions are tracked. Such service choices include whether the customer elected to use self-checkout stations. In addition, a frequency of assistance needed by the customer during the purchasing transactions will be tracked. Such tracking can be accomplished using any known technology including the use of the customer loyalty cards that are assigned to specific customers. In any event, a reward can be offered to the customer if the customer elected to use self-checkout stations to complete at least a subset of the purchasing transactions, and/or if the frequency of assistance needed by the customer during the purchasing transactions fell below a predetermined threshold.
    • 本发明提供了一种用于奖励客户使用自助结账站的方法,并且可选地,在不需要零售商(雇员)协助的情况下为了这种使用而自给自足。 具体地说,根据本发明,跟踪顾客在购买交易期间做出的一组服务选择。 这样的服务选择包括客户是否选择使用自助结账站。 此外,客户在采购交易中需要的频率也将被跟踪。 这种跟踪可以使用任何已知技术来实现,包括使用分配给特定客户的客户会员卡。 无论如何,如果客户选择使用自助结账站完成至少一部分采购交易,和/或如果客户在采购交易期间所需的协助频率下降,则可以向客户提供奖励 低于预定阈值。
    • 9. 发明授权
    • Alarm solution for securing shopping checkout
    • 用于确保购物结帐的报警解决方案
    • US07889068B2
    • 2011-02-15
    • US12052046
    • 2008-03-20
    • Jonathan H. Connell, IIMyron D. FlicknerNorman HaasArun HampapurSharathchandra U. Pankanti
    • Jonathan H. Connell, IIMyron D. FlicknerNorman HaasArun HampapurSharathchandra U. Pankanti
    • G08B19/00G08B29/00G01N31/00G06K15/00
    • G08B13/00G06Q20/203G06Q20/209G08B13/246
    • Under the present invention, a single, overall alarm for an entire set of shopping items will be used for any and all discrepancies. The metric used for creating an alarm for the overall set of shopping items can be based on any one of the following candidate policies: if at least one item generated an alarm; if some fixed number of items generated an alarm; if some threshold discrepancy metric got exceed; if basket size is larger than certain threshold cash value and the alarm exceeded certain threshold alarm rate; a randomly generated alarm (e.g., random audit); the customer's identity and track record (e.g., loyalty card); and/or any combination of the above. Regardless, if an overall alarm is generated one or more of the following actions can be taken: no action send the customer to customer service; appropriately record customer track record (e.g., loyalty card) when customer identity is available; audit the customer at the “shop exit; and/or any combination of thereof.
    • 在本发明中,对于整个购物项目的单个整体报警将用于任何和所有差异。 用于为整个购物项目创建警报的度量可以基于以下任一候选策略:如果至少一个项目产生了警报; 如果有固定数量的物品产生报警; 如果一些阈值差异度量超过了; 如果篮子尺寸大于某个门槛现金值,并且报警超过一定阈值报警率; 随机生成的警报(例如,随机审计); 客户的身份和记录(例如会员卡); 和/或上述的任何组合。 无论如何,如果发生整体报警,可采取以下一项或多项措施:无需向客户提供任何行动; 当客户身份可用时,适当地记录客户记录(例如会员卡); 在“店铺出口处审核客户; 和/或其任何组合。