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    • 2. 发明申请
    • METHOD FOR PROVIDING CALL SERVICES BY CALL CENTER, CALL SERVICE SYSTEM AND SERVER THEREOF
    • 通过呼叫中心,呼叫服务系统及其服务器提供呼叫服务的方法
    • US20090323922A1
    • 2009-12-31
    • US12501673
    • 2009-07-13
    • Lei SHEN
    • Lei SHEN
    • H04M3/00
    • H04M3/523H04M3/5166H04M2203/2011H04M2203/403
    • A method for providing call services by a call center, a call service system, and a server thereof are provided. The method includes: receiving user calls from users; determining a corresponding service sequence of each of the users in a call service queue according to a time sequence of the users calls from the users; collecting information of the users when the users are waiting for call services in the call service queue; and providing, according to the corresponding service sequence of the user in the call service queue, the call service to the user if it is the user's turn to accept the call service. Thus, the waiting time of the users is shortened, and the satisfaction degree is enhanced.
    • 提供了一种由呼叫中心,呼叫服务系统及其服务器提供呼叫服务的方法。 该方法包括:从用户接收用户呼叫; 根据来自用户的用户呼叫的时间顺序,确定呼叫服务队列中每个用户的对应服务序列; 在用户等待呼叫服务队列中的呼叫服务时收集用户的信息; 并且如果用户轮到接受呼叫服务,则根据呼叫服务队列中的用户的相应服务顺序提供对用户的呼叫服务。 因此,用户的等待时间缩短,满意度提高。