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    • 2. 发明申请
    • IMAGE PROCESSING APPARATUS
    • 图像处理设备
    • US20110170138A1
    • 2011-07-14
    • US13119314
    • 2009-09-02
    • Kazusei TakahashiHisashi UchidaYoshiyuki TamaiMasaya Hashimoto
    • Kazusei TakahashiHisashi UchidaYoshiyuki TamaiMasaya Hashimoto
    • G06F3/12
    • H04N1/00384G03G15/502G03G15/5075G03G2215/00109H04N1/00344H04N1/00408H04N1/0044
    • An image processing apparatus that can provide an online support service is provided. The image processing apparatus includes a user operation data retaining section for retaining user operation data in which contents of user's operation performed by a user is recorded, an input section having a help key for instructing start of execution of an online support function, and a support data retaining section for retaining information about a support connecting destination to be connected in the online support. When recognizing pressing of the help key, the image processing apparatus refers to the user operation data so as to gain at least a part of the contents of the operation performed until a time point of the pressing, selects the support connecting destination according to the gained user operation contents with reference to the support data retaining section so as to request connection of communication with the selected support connecting destination.
    • 提供了可以提供在线支持服务的图像处理装置。 该图像处理装置包括:用户操作数据保持部分,用于保留记录用户执行的用户操作的内容的用户操作数据;具有指示开始执行在线支持功能的帮助键的输入部分, 数据保留部分,用于保留连接到在线支持中的连接目的地的支持信息。 当识别到按键的帮助键时,图像处理装置参照用户操作数据,以便获得所执行的操作的内容的至少一部分,直到按下时间点,根据获得的内容选择支持连接目的地 参考支持数据保持部分的用户操作内容,以便请求与所选支持连接目的地的通信连接。
    • 5. 发明授权
    • Image-processing apparatus with online support function
    • 具有在线支持功能的图像处理设备
    • US08223349B2
    • 2012-07-17
    • US13119314
    • 2009-09-02
    • Kazusei TakahashiHisashi UchidaYoshiyuki TamaiMasaya Hashimoto
    • Kazusei TakahashiHisashi UchidaYoshiyuki TamaiMasaya Hashimoto
    • G06F3/12
    • H04N1/00384G03G15/502G03G15/5075G03G2215/00109H04N1/00344H04N1/00408H04N1/0044
    • An image processing apparatus that can provide an online support service is provided. The image processing apparatus includes a user operation data retaining section for retaining user operation data in which contents of user's operation performed by a user is recorded, an input section having a help key for instructing start of execution of an online support function, and a support data retaining section for retaining information about a support connecting destination to be connected in the online support. When recognizing pressing of the help key, the image processing apparatus refers to the user operation data so as to gain at least a part of the contents of the operation performed until a time point of the pressing, selects the support connecting destination according to the gained user operation contents with reference to the support data retaining section so as to request connection of communication with the selected support connecting destination.
    • 提供了可以提供在线支持服务的图像处理装置。 该图像处理装置包括:用户操作数据保持部分,用于保留记录用户执行的用户操作的内容的用户操作数据;具有指示开始执行在线支持功能的帮助键的输入部分, 数据保留部分,用于保留连接到在线支持中的连接目的地的支持信息。 当识别到按键的帮助键时,图像处理装置参照用户操作数据,以便获得所执行的操作的内容的至少一部分,直到按下时间点,根据获得的内容选择支持连接目的地 参考支持数据保持部分的用户操作内容,以便请求与所选支持连接目的地的通信连接。