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1. 发明申请

US20130185105A1 GENERATION OF SALES LEADS USING CUSTOMER PROBLEM REPORTS 审中-公开
标题翻译：使用客户问题报告生成销售线索
公开(公告)号：US20130185105A1
公开(公告)日：2013-07-18
申请号：US13398600
申请日：2012-02-16
申请人： Judith H. Bank , Erik S. Bryant , Gary Denner , Patrick J. O'Sullivan
发明人： Judith H. Bank , Erik S. Bryant , Gary Denner , Patrick J. O'Sullivan
IPC分类号： G06Q30/02 , G06Q10/06 , G06F17/30
CPC分类号： G06Q30/02
摘要： Methods implementing and using techniques for generating sales leads in a sales lead generation engine. The sales lead generation engine receives one or more keywords describing one or more aspects of a product. The sales lead generation engine performs a search using the received one or more keywords in a collection of problem reports to identify matching keywords in the problem reports. A display of a computing device displays matching keyword pairs resulting from the search, along with a context in which the keywords occur. A selection of one or more matching keyword pairs is received from a user of the computing device. The sales lead generation engine performs a sales-oriented operation with respect to a customer associated with a problem report related to a selected matching keyword pair
摘要翻译：在销售线索生成引擎中实施和使用技术来产生销售线索的方法。销售线索生成引擎接收描述产品的一个或多个方面的一个或多个关键字。销售线索生成引擎在问题报告的集合中使用接收的一个或多个关键字来执行搜索，以在问题报告中识别匹配的关键字。计算设备的显示器显示搜索产生的匹配关键字对，以及出现关键字的上下文。从计算设备的用户接收到一个或多个匹配关键字对的选择。销售线索生成引擎针对与所选择的匹配关键字对相关的问题报告相关联的客户进行面向销售的操作

2. 发明申请

US20130311762A1 PROVIDING USER ACCESS TO SPECIFIC PROGRAMS AND DOCUMENTS BEFORE THE BOOTING PROCESS IS COMPLETED 审中-公开
标题翻译：提供用户访问特定程序和文件之前，完成工作流程
公开(公告)号：US20130311762A1
公开(公告)日：2013-11-21
申请号：US13473718
申请日：2012-05-17
申请人： Judith H. Bank , Erik S. Bryant , Gary Denner , Patrick J. O'Sullivan
发明人： Judith H. Bank , Erik S. Bryant , Gary Denner , Patrick J. O'Sullivan
IPC分类号： G06F9/00 , G06F15/177
CPC分类号： G06F9/4401
摘要： A method, system and computer program product for providing a user access to specific programs and documents before a booting process is completed. A quick start list is generated containing a list of programs and documents that are to be provided priority in initialization during the booting process. A post-quick start list is generated that includes programs that are to be started after the initialization of the programs and documents listed in the quick start list. The programs and documents listed in the quick start list are initialized as soon as feasibly possible in light of the requirements of the booting process. Upon initializing these programs and documents, such programs and documents may be displayed as icons on the user's computer screen. As a result, the user has access to such programs and documents more quickly without having to wait for the booting process to be completed.
摘要翻译：一种在引导过程完成之前提供用户访问特定程序和文档的方法，系统和计算机程序产品。生成一个快速启动列表，其中包含在引导过程中初始化时要提供优先级的程序和文档的列表。生成快速启动列表，其中包括在快速启动列表中列出的程序和文档初始化后要启动的程序。根据启动过程的要求，快速启动列表中列出的程序和文档将尽快进行初始化。初始化这些程序和文档时，这些程序和文档可以在用户的计算机屏幕上显示为图标。结果，用户可以更快速地访问这样的程序和文档，而不必等待引导过程完成。

3. 发明申请

US20130185086A1 GENERATION OF SALES LEADS USING CUSTOMER PROBLEM REPORTS 审中-公开
标题翻译：使用客户问题报告生成销售线索
公开(公告)号：US20130185086A1
公开(公告)日：2013-07-18
申请号：US13348909
申请日：2012-01-12
申请人： Judith H. Bank , Erik S. Bryant , Gary Denner , Patrick J. O'Sullivan
发明人： Judith H. Bank , Erik S. Bryant , Gary Denner , Patrick J. O'Sullivan
IPC分类号： G06Q10/00
CPC分类号： G06Q30/02
摘要： Methods and apparatus, including computer program products, implementing and using techniques for generating sales leads in a sales lead generation engine. The sales lead generation engine receives one or more keywords describing one or more aspects of a product. The sales lead generation engine performs a search using the received one or more keywords in a collection of problem reports to identify matching keywords in the problem reports. A display of a computing device displays matching keyword pairs resulting from the search, along with a context in which the keywords occur. A selection of one or more matching keyword pairs is received from a user of the computing device. The sales lead generation engine performs a sales-oriented operation with respect to a customer associated with a problem report related to a selected matching keyword pair
摘要翻译：方法和设备，包括计算机程序产品，在销售线索生成引擎中产生销售线索的实施和使用技术。销售线索生成引擎接收描述产品的一个或多个方面的一个或多个关键字。销售线索生成引擎在问题报告的集合中使用接收的一个或多个关键字来执行搜索，以在问题报告中识别匹配的关键字。计算设备的显示器显示搜索产生的匹配关键字对，以及出现关键字的上下文。从计算设备的用户接收到一个或多个匹配关键字对的选择。销售线索生成引擎针对与所选择的匹配关键字对相关的问题报告相关联的客户进行面向销售的操作

4. 发明授权

US09311286B2 Intelligent automatic expansion/contraction of abbreviations in text-based electronic communications 有权
标题翻译：智能自动扩展/缩小基于文本的电子通信中的缩写
公开(公告)号：US09311286B2
公开(公告)日：2016-04-12
申请号：US13357721
申请日：2012-01-25
申请人： Judith H. Bank , Erik S. Bryant , Gary Denner , Patrick J. O'Sullivan
发明人： Judith H. Bank , Erik S. Bryant , Gary Denner , Patrick J. O'Sullivan
IPC分类号： G06F17/00 , G06F17/22 , G06F17/24
CPC分类号： G06F17/2276 , G06F17/2264 , G06F17/24
摘要： A method for intelligently handling abbreviations in text-based electronic communications can begin with the compilation of abbreviation usage history data by an intelligent abbreviation handler component of a text-based electronic communications system. The abbreviation usage history data can indicate a presentation preference for abbreviation elements based upon past usage by the user. An abbreviation element can be an abbreviation, an acronym, or an initialism. The abbreviation element can be presented in a condensed format or an expanded format. Abbreviation elements can be identified in a received text-based electronic communication. The presentation preference of each identified abbreviation element can be intelligently determined for each recipient from the abbreviation usage history data. An abbreviation-adjusted text-based electronic communication can be created for each recipient using the received text-based electronic communication and the determined presentation preference. The abbreviation-adjusted text-based electronic communication can be conveyed to the recipient.
摘要翻译：用于智能地处理基于文本的电子通信中的缩写的方法可以从基于文本的电子通信系统的智能缩写处理器组件的缩写使用历史数据的编译开始。缩写使用历史数据可以基于用户的过去使用来指示缩写元素的呈现偏好。缩写元素可以是缩写，首字母缩略词或初始化。缩写元素可以以缩合格式或扩展格式呈现。可以在接收到的基于文本的电子通信中识别缩写元素。可以从缩写使用历史数据中为每个接收者智能地确定每个标识的缩写元素的呈现偏好。可以使用接收到的基于文本的电子通信和确定的呈现偏好来为每个接收者创建缩写调整的基于文本的电子通信。缩写调整后的基于文本的电子通信可以传达给接收者。

5. 发明授权

US09304990B2 Translation of text into multiple languages 有权
标题翻译：将文本翻译成多种语言
公开(公告)号：US09304990B2
公开(公告)日：2016-04-05
申请号：US13589254
申请日：2012-08-20
申请人： Judith H. Bank , Liam Harpur , Ruthie D. Lyle , Patrick J. O'Sullivan , Lin Sun
发明人： Judith H. Bank , Liam Harpur , Ruthie D. Lyle , Patrick J. O'Sullivan , Lin Sun
IPC分类号： G06F17/28
CPC分类号： G06F17/289
摘要： Methods and systems for translating a text into multiple languages performed by at least one software component executed by at least one processor, comprise: maintaining a translation repository having a plurality of entries associating different types of content with user-specified languages; monitoring the text received by a program to identify one or more types of content and a source language of the text; retrieving the user-specified languages from the translation repository associated with the identified types of content; and for each of the identified types of content, translating the content thereof from the source language to the corresponding user-specified language when the source language is different from the corresponding user-specified language.
摘要翻译：用于将由至少一个处理器执行的至少一个软件组件执行的文本翻译成多种语言的方法和系统包括：维护具有将不同类型的内容与用户指定语言相关联的多个条目的翻译存储库; 监视程序接收的文本，以识别文本的一种或多种类型的内容和源语言; 从与所识别的内容类型相关联的翻译存储库检索用户指定的语言; 并且对于每种已识别类型的内容，当源语言与相应的用户指定语言不同时，将其内容从源语言翻译成相应的用户指定语言。

6. 发明授权

US08959150B2 Providing a requisite level of service for an electronic meeting 有权
标题翻译：为电子会议提供必要的服务水平
公开(公告)号：US08959150B2
公开(公告)日：2015-02-17
申请号：US13457641
申请日：2012-04-27
申请人： Judith H. Bank , Patrick J. O'Sullivan
发明人： Judith H. Bank , Patrick J. O'Sullivan
IPC分类号： H04L12/18 , H04L29/08
CPC分类号： G06Q10/1095 , G06F3/0481 , G06Q10/06314 , G06Q10/109 , H04L12/1822 , H04L65/1069 , H04L65/403 , H04L65/80 , H04L67/104
摘要： Providing a requisite level of service for an electronic meeting. An embodiment can include receiving a request to schedule a first electronic meeting in a time slot, identifying an electronic meeting system to host the first electronic meeting, identifying a second electronic meeting scheduled to be hosted by the electronic meeting system in the time slot, determining an estimate of resource usage within the electronic meeting system during the time slot at least based on the second electronic meeting being scheduled to be hosted by the electronic meeting system in the time slot, comparing the estimate of resource usage with a threshold value, responsive to determining that the estimate of resource usage exceeds the threshold value, providing the requisite level of service to the first electronic meeting in the time slot by reducing anticipated resource usage of the electronic meeting system by the second electronic meeting.
摘要翻译：为电子会议提供必要的服务水平。一个实施例可以包括接收在时隙中安排第一电子会议的请求，识别电子会议系统以承载第一电子会议，识别在该时隙中计划由电子会议系统托管的第二电子会议，确定至少基于在时隙中由电子会议系统主办的第二电子会议，在时隙内的电子会议系统内的资源使用的估计，将资源使用的估计与阈值进行比较，响应于确定所述资源使用的估计超过所述阈值，通过所述第二电子会议减少所述电子会议系统的预期资源使用量，在所述时隙中向所述第一电子会议提供必要的服务级别。

7. 发明申请

US20140052434A1 TRANSLATION OF TEXT INTO MULTIPLE LANGUAGES 有权
标题翻译：文本翻译成多种语言
公开(公告)号：US20140052434A1
公开(公告)日：2014-02-20
申请号：US13589254
申请日：2012-08-20
申请人： Judith H. Bank , Liam Harpur , Ruthie D. Lyle , Patrick J. O'Sullivan , Lin Sun
发明人： Judith H. Bank , Liam Harpur , Ruthie D. Lyle , Patrick J. O'Sullivan , Lin Sun
IPC分类号： G06F17/28
CPC分类号： G06F17/289
摘要： Methods and systems for translating a text into multiple languages performed by at least one software component executed by at least one processor, comprise: maintaining a translation repository having a plurality of entries associating different types of content with user-specified languages; monitoring the text received by a program to identify one or more types of content and a source language of the text; retrieving the user-specified languages from the translation repository associated with the identified types of content; and for each of the identified types of content, translating the content thereof from the source language to the corresponding user-specified language when the source language is different from the corresponding user-specified language.
摘要翻译：用于将由至少一个处理器执行的至少一个软件组件执行的文本翻译成多种语言的方法和系统包括：维护具有将不同类型的内容与用户指定语言相关联的多个条目的翻译存储库; 监视程序接收的文本，以识别文本的一种或多种类型的内容和源语言; 从与所识别的内容类型相关联的翻译存储库检索用户指定的语言; 并且对于每种已识别类型的内容，当源语言与相应的用户指定语言不同时，将其内容从源语言翻译成相应的用户指定语言。

8. 发明授权

US08402043B2 Analytics of historical conversations in relation to present communication 失效
标题翻译：分析与现在沟通相关的历史对话
公开(公告)号：US08402043B2
公开(公告)日：2013-03-19
申请号：US13552710
申请日：2012-07-19
申请人： Al Chakra , Gary Denner , Mette Hammer , George Kyriacou , Garret M. O'Keeffe , Patrick J. O'Sullivan
发明人： Al Chakra , Gary Denner , Mette Hammer , George Kyriacou , Garret M. O'Keeffe , Patrick J. O'Sullivan
IPC分类号： G06F15/16 , G06F17/30
CPC分类号： G06Q10/107
摘要： A method of analyzing historical communications. During a first communication session between a first user and at least a second user, at least a first communication exchanged between the first user and the second user can be detected and stored. A second communication exchanged in a second communication can be compared with the first communication to determine a degree of similarity between the first communication and the second communication. In one aspect, when the degree of similarity is at least a threshold value, an indication can be provided to at least one user participating in the second communication session that the first communication potentially is relevant to the second communication session and that the first communication is available to be reviewed. In another aspect, a report pertaining to hierarchical relationships between users and the context of the communications can be generated based on the first and second communications.
摘要翻译：一种分析历史传播的方法。在第一用户和至少第二用户之间的第一通信会话期间，可以检测和存储在第一用户和第二用户之间交换的至少第一通信。可以将在第二通信中交换的第二通信与第一通信进行比较，以确定第一通信和第二通信之间的相似度。一方面，当相似度至少为阈值时，可以向参与第二通信会话的至少一个用户提供第一通信可能与第二通信会话相关的指示，并且第一通信是可供审查。在另一方面，可以基于第一和第二通信来生成关于用户之间的层次关系和通信的上下文的报告。

9. 发明申请

US20120011140A1 Analytics of historical conversations in relation to present communication 有权
标题翻译：分析与现在沟通相关的历史对话
公开(公告)号：US20120011140A1
公开(公告)日：2012-01-12
申请号：US12831452
申请日：2010-07-07
申请人： Al Chakra , Gary Denner , Mette Hammer , George Kyriacou , Garret O'Keeffe , Patrick J. O'Sullivan
发明人： Al Chakra , Gary Denner , Mette Hammer , George Kyriacou , Garret O'Keeffe , Patrick J. O'Sullivan
IPC分类号： G06F15/173 , G06F17/30 , G06F3/01
CPC分类号： G06Q10/107
摘要： A method of analyzing historical communications. During a first communication session between a first user and at least a second user, at least a first communication exchanged between the first user and the second user can be detected and stored. A second communication exchanged in a second communication can be compared with the first communication to determine a degree of similarity between the first communication and the second communication. In one aspect, when the degree of similarity is at least a threshold value, an indication can be provided to at least one user participating in the second communication session that the first communication potentially is relevant to the second communication session and that the first communication is available to be reviewed. In another aspect, a report pertaining to hierarchical relationships between users and the context of the communications can be generated based on the first and second communications.
摘要翻译：一种分析历史传播的方法。在第一用户和至少第二用户之间的第一通信会话期间，可以检测和存储在第一用户和第二用户之间交换的至少第一通信。可以将在第二通信中交换的第二通信与第一通信进行比较，以确定第一通信和第二通信之间的相似度。一方面，当相似度至少为阈值时，可以向参与第二通信会话的至少一个用户提供第一通信可能与第二通信会话相关的指示，并且第一通信是可供审查。在另一方面，可以基于第一和第二通信来生成关于用户之间的层次关系和通信的上下文的报告。

10. 发明授权

US07395509B1 Temporal visualizations of collaborative exchanges 有权
标题翻译：协作交流的时间可视化
公开(公告)号：US07395509B1
公开(公告)日：2008-07-01
申请号：US11944886
申请日：2007-11-26
申请人： Sean Callanan , Gary Denner , Patrick J. O'Sullivan , Carol S. Zimmet
发明人： Sean Callanan , Gary Denner , Patrick J. O'Sullivan , Carol S. Zimmet
IPC分类号： G06F3/00 , G06F3/048
CPC分类号： G06Q10/10
摘要： A user interface (UI), which reflects exchanges in the past and the future between a user and entities. The UI includes a background having a user defined granularity, a plurality of dots, which can represent at least one collaborative exchange of a user and which are each arranged on the background, a graphic connection between any two or more dots which each represent exchanges between the user and similar entities, a first graphic which includes first level information, and a second graphic which includes second level information. For any set of one or more dots which each represent exchanges between the user and similar entities, the dot closest to or within the central area includes a graphical identifier that indicates whether the entity is currently available for a new exchange.
摘要翻译：用户界面（UI），其反映了用户和实体之间的过去和未来的交换。 UI包括具有用户定义的粒度的背景，多个点，其可以表示用户的至少一个协作交换，并且每个点被布置在背景上，任何两个或更多个点之间的图形连接，每个点代表在用户和类似实体，包括第一级信息的第一图形和包括第二级信息的第二图形。对于每个表示用户和类似实体之间的交换的一个或多个点的集合，最靠近或在中心区域内的点包括指示该实体当前是否可用于新交换的图形标识符。

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