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    • 1. 发明授权
    • Automated service level management in financial terms
    • 财务自动化服务水平管理
    • US07610228B2
    • 2009-10-27
    • US09896254
    • 2001-06-29
    • Joseph L. HellersteinGautam KarAlexander KellerW. Nathaniel Mills, IIIJohn F. Morar
    • Joseph L. HellersteinGautam KarAlexander KellerW. Nathaniel Mills, IIIJohn F. Morar
    • G06Q30/00
    • G06Q10/10G06Q10/087G06Q40/00G06Q40/04G06Q40/06
    • Electronic contracts or “eContracts” for representing service level agreements are provided. In one illustrative embodiment, the eContract may comprise information pertaining to: (a) descriptions of business transactions in IT terms; (b) financial implications of business transaction service levels; and (c) reporting to be done in business terms. Of course, the eContract may comprise other terms and conditions. In an illustrative aspect of the invention, a system for managing IT resources in terms of business financials comprises an electronic contract authoring system or “ecAuthoring system,” an electronic contract manager module or “ecManager,” and one or more electronic contract agent modules or “ecAgents” that may run on IT elements (e.g., components of the network) that are being managed. Analysts interact with the ecAuthoring system to construct eContracts. An eContract is input to an ecManager that interprets the contract to report on and optimize IT resources based on business financials. The ecManager collaborates with ecAgents to monitor, report, and enforce contracts expressed in such business terms.
    • 提供了代表服务级别协议的电子合同或“eContract”。 在一个说明性实施例中,eContract可以包括以下信息:(a)IT术语中的商业交易的描述; (b)商业交易服务水平的财务影响; (c)以商业条款进行报告。 当然,eContract可能包括其他条款和条件。 在本发明的说明性方面,用于在商业财务方面管理IT资源的系统包括电子合同制作系统或“ecAuthoring系统”,电子合同管理器模块或“ecManager”,以及一个或多个电子合同代理模块或 可能在IT​​元素(例如,网络的组件)上运行的“ecAgents”被管理。 分析师与ecAuthoring系统进行交互以构建eContracts。 eContract被输入到ecManager,该ECManager根据业务金融来解释合同报告和优化IT资源。 ecManager与ecAgent合作监控,报告和执行以此类业务条款表达的合同。
    • 2. 发明授权
    • Automated service level management in financial terms
    • 财务自动化服务水平管理
    • US07848988B2
    • 2010-12-07
    • US11756202
    • 2007-05-31
    • Joseph L. HellersteinGautam KarAlexander KellerW. Nathaniel Mills, IIIJohn F. Morar
    • Joseph L. HellersteinGautam KarAlexander KellerW. Nathaniel Mills, IIIJohn F. Morar
    • G06Q30/00
    • G06Q10/10G06Q10/087G06Q40/00G06Q40/04G06Q40/06
    • Electronic contracts or “eContracts” for representing service level agreements are provided. In one illustrative embodiment, the eContract may comprise information pertaining to: (a) descriptions of business transactions in IT terms; (b) financial implications of business transaction service levels; and (c) reporting to be done in business terms. Of course, the eContract may comprise other terms and conditions. In an illustrative aspect of the invention, a system for managing IT resources in terms of business financials comprises an electronic contract authoring system or “ecAuthoring system,” an electronic contract manager module or “ecManager,” and one or more electronic contract agent modules or “ecAgents” that may run on IT elements (e.g., components of the network) that are being managed. Analysts interact with the ecAuthoring system to construct eContracts. An eContract is input to an ecManager that interprets the contract to report on and optimize IT resources based on business financials. The ecManager collaborates with ecAgents to monitor, report, and enforce contracts expressed in such business terms.
    • 提供了代表服务级别协议的电子合同或“eContract”。 在一个说明性实施例中,eContract可以包括以下信息:(a)IT术语中的商业交易的描述; (b)商业交易服务水平的财务影响; (c)以商业条款进行报告。 当然,eContract可能包括其他条款和条件。 在本发明的说明性方面,用于在商业财务方面管理IT资源的系统包括电子合同制作系统或“ecAuthoring系统”,电子合同管理器模块或“ecManager”,以及一个或多个电子合同代理模块或 可能在IT​​元素(例如,网络的组件)上运行的“ecAgents”被管理。 分析师与ecAuthoring系统进行交互以构建eContracts。 eContract被输入到ecManager,该ECManager根据业务金融来解释合同报告和优化IT资源。 ecManager与ecAgent合作监控,报告和执行以此类业务条款表达的合同。
    • 5. 发明授权
    • Method, computer program product, and system for deriving web transaction performance metrics
    • 方法,计算机程序产品和用于导出Web事务性能指标的系统
    • US06701363B1
    • 2004-03-02
    • US09516172
    • 2000-02-29
    • Willy W. ChiuNagui HalimJoseph L. HellersteinLeRoy Albert Krueger, Jr.W. Nathaniel Mills, IIIMark S. Squillante
    • Willy W. ChiuNagui HalimJoseph L. HellersteinLeRoy Albert Krueger, Jr.W. Nathaniel Mills, IIIMark S. Squillante
    • G06F15173
    • H04L41/5009H04L41/22H04L43/00H04L43/067H04L63/0428H04L67/02H04L67/22H04L67/34H04L69/329
    • The present invention comprises a method of relating characteristics gleaned by monitoring application transaction flows (and the decomposition thereof) to produce performance metrics useful to characterize the efficiency and performance of web transactions used in a web-based application. These metrics can assist application designers and developers in reorganizing their application content, programs, and transports to provide improved service to their consumer. Events are generated and composed into predefined activities on a web transaction basis. The performance metric is then derived that entails a relationship between at least two different activities that gives insight into the performance characteristics of the web transaction. By using the derived performance metrics, designers and developers of web pages can judge the effects of changes to their application relative to efficiency and performance. Different applications can also be compared and contrasted using these metrics. Furthermore, these metrics may serve as inputs to planning models used to project capacity, throughput, response time, and availability of the application.
    • 本发明包括一种通过监视应用事务流(及其分解)来收集特征的方法,以产生用于表征在基于Web的应用中使用的网络交易的效率和性能的性能度量。 这些指标可以帮助应用程序设计人员和开发人员重组其应用程序内容,程序和传输,以便为其消费者提供改进的服务。 生成事件,并将其组织成基于Web事务的预定义活动。 然后导出性能度量,其包含至少两个不同活动之间的关系,这些活动可以深入了解Web事务的性能特征。 通过使用派生的性能指标,网页的设计人员和开发人员可以相对于效率和性能来判断其应用程序的更改的影响。 也可以使用这些度量来比较和对比不同的应用程序。 此外,这些指标可以作为用于计划应用程序的容量,吞吐量,响应时间和可用性的规划模型的输入。