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    • 1. 发明授权
    • Method for implementing dual-homing
    • 实现双归位的方法
    • US08571546B2
    • 2013-10-29
    • US13350261
    • 2012-01-13
    • Jiongjiong GuChunhui ZhaoYunxia CaiZhenhua LiuHanbing ChenChangcheng GuoYong ZhongYong LinWeiqiang Zhou
    • Jiongjiong GuChunhui ZhaoYunxia CaiZhenhua LiuHanbing ChenChangcheng GuoYong ZhongYong LinWeiqiang Zhou
    • H04W4/00
    • H04W24/04H04L69/40H04W88/14
    • The invention discloses a method for implementing dual-homing, including: setting each one of any two core control equipment as a standby for each other, connecting a network entity belonging to one of the core control equipment with the two core control equipment through a primary link and a standby link respectively; setting the primary link connected with the core control equipment as activated, and setting the standby link connected with the core control equipment inactive; determining whether the core control equipment corresponding to the primary link is out of service, if the core control equipment corresponding to the primary link is out of service, activating the standby link; otherwise, continuously determining whether the core control equipment corresponding to the primary link is out of service. The invention also discloses another method for implementing dual-homing, by which the reliability of the network can be improved.
    • 本发明公开了一种实现双归属的方法,包括:将两个核心控制设备中的每个核心控制设备相互备用,将属于一个核心控制设备的网络实体与两个核心控制设备通过主要 链路和备用链路; 将与核心控制设备连接的主链路设置为激活,并将与核心控制设备连接的备用链路设置为无效; 确定对应于主链路的核心控制设备是否停止服务,如果与主链路对应的核心控制设备不在服务中,则激活备用链路; 否则,连续确定与主链路相对应的核心控制设备是否失效。 本发明还公开了实现双归属的另一种方法,通过该方法可以提高网络的可靠性。
    • 3. 发明申请
    • Method for implementing dual-homing
    • 实现双归位的方法
    • US20070183347A1
    • 2007-08-09
    • US11709263
    • 2007-02-22
    • Jiongjiong GuChunhui ZhaoYunxia CaiZhenhua LiuHanbing ChenChangcheng GuoYong ZhongYong LinWeiqiang Zhou
    • Jiongjiong GuChunhui ZhaoYunxia CaiZhenhua LiuHanbing ChenChangcheng GuoYong ZhongYong LinWeiqiang Zhou
    • H04L12/28
    • H04W24/04H04L69/40H04W88/14
    • The invention discloses a method for implementing dual-homing, including: setting each one of any two core control equipment as a standby for each other, connecting a network entity belonging to one of the core control equipment with the two core control equipment through a primary link and a standby link respectively; setting the primary link connected with the core control equipment as activated, and setting the standby link connected with the core control equipment inactive; determining whether the core control equipment corresponding to the primary link is out of service, if the core control equipment corresponding to the primary link is out of service, activating the standby link; otherwise, continuously determining whether the core control equipment corresponding to the primary link is out of service. The invention also discloses another method for implementing dual-homing, by which the reliability of the network can be improved.
    • 本发明公开了一种实现双归属的方法,包括:将两个核心控制设备中的每个核心控制设备相互备用,将属于一个核心控制设备的网络实体与两个核心控制设备通过主要 链路和备用链路; 将与核心控制设备连接的主链路设置为激活,并将与核心控制设备连接的备用链路设置为无效; 确定对应于主链路的核心控制设备是否停止服务,如果与主链路对应的核心控制设备不在服务中,则激活备用链路; 否则,连续确定与主链路相对应的核心控制设备是否失效。 本发明还公开了实现双归属的另一种方法,通过该方法可以提高网络的可靠性。
    • 4. 发明授权
    • Call center system and call service implementation method thereof
    • 呼叫中心系统及其呼叫业务实现方法
    • US08917856B2
    • 2014-12-23
    • US13258396
    • 2009-12-21
    • Chunhui Zhao
    • Chunhui Zhao
    • H04M3/00H04M3/51H04M3/42
    • H04M3/5191H04M3/42382H04M3/5141H04M2203/4536
    • The present invention discloses a call center system and a call service implementation method thereof, wherein in the system, a Web access device is used for logging on an instant messaging server based on an instant messaging access of a user and sending instant messaging queuing information to a Computer Telephony Integration (CTI), and initiating an instant messaging request to a seat after receiving queuing result information returned by the CTI; the CTI is used for returning the queuing result information to the Web access device according to the received instant messaging queuing information and sending a Web access service beginning message to the seat; and the seat is used for accepting the instant messaging request initiated by the Web access device according to the received Web access service beginning message and performing an instant messaging. The call center system and the call service implementation method thereof provided by the present invention combines the interaction of the voice access and the operation of network access instant messaging, perfecting the call center system with a single manner of the voice access.
    • 本发明公开了一种呼叫中心系统及其呼叫服务实现方法,其中,在该系统中,基于用户的即时消息访问,使用Web访问装置登录即时消息收发服务器,并将即时消息队列信息发送到 计算机电话集成(CTI),并且在接收到由CTI返回的排队结果信息之后,向座席发起即时消息发送请求; CTI用于根据接收到的即时消息队列信息将排队结果信息返回到Web接入设备,并向座席发送Web接入服务开始消息; 并且该座位用于根据接收到的Web访问服务开始消息接收由Web访问设备发起的即时消息请求并执行即时消息收发。 本发明提供的呼叫中心系统和呼叫服务实现方法结合了语音接入与网络接入即时通信操作的交互,完善了呼叫中心系统的单一语音接入方式。
    • 6. 发明申请
    • Call center system and call service implementation method thereof
    • 呼叫中心系统及其呼叫业务实现方法
    • US20120114113A1
    • 2012-05-10
    • US13258396
    • 2009-12-21
    • Chunhui Zhao
    • Chunhui Zhao
    • H04M3/00
    • H04M3/5191H04M3/42382H04M3/5141H04M2203/4536
    • The present invention discloses a call center system and a call service implementation method thereof, wherein in the system, a Web access device is used for logging on an instant messaging server based on an instant messaging access of a user and sending instant messaging queuing information to a Computer Telephony Integration (CTI), and initiating an instant messaging request to a seat after receiving queuing result information returned by the CTI; the CTI is used for returning the queuing result information to the Web access device according to the received instant messaging queuing information and sending a Web access service beginning message to the seat; and the seat is used for accepting the instant messaging request initiated by the Web access device according to the received Web access service beginning message and performing an instant messaging. The call center system and the call service implementation method thereof provided by the present invention combines the interaction of the voice access and the operation of network access instant messaging, perfecting the call center system with a single manner of the voice access.
    • 本发明公开了一种呼叫中心系统及其呼叫服务实现方法,其中,在该系统中,基于用户的即时消息访问,使用Web访问装置登录即时消息收发服务器,并将即时消息队列信息发送到 计算机电话集成(CTI),并且在接收到由CTI返回的排队结果信息之后,向座席发起即时消息发送请求; CTI用于根据接收到的即时消息队列信息将排队结果信息返回到Web接入设备,并向座席发送Web接入服务开始消息; 并且该座位用于根据接收到的Web访问服务开始消息接收由Web访问设备发起的即时消息请求并执行即时消息收发。 本发明提供的呼叫中心系统和呼叫服务实现方法结合了语音接入与网络接入即时通信操作的交互,完善了呼叫中心系统的单一语音接入方式。