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    • 6. 发明授权
    • Video/audio communications call center and method of operation thereof
    • 视频/音频通信呼叫中心及其操作方法
    • US5937057A
    • 1999-08-10
    • US811675
    • 1997-03-05
    • Robert T. BellRichard B. Platt
    • Robert T. BellRichard B. Platt
    • H04M3/51H04M3/523H04N7/14H04M3/00
    • H04N7/147H04M3/51H04M3/523H04M2201/50
    • For use in a call center having a plurality of agent stations and an audio automatic call distribution system (ACD) for routing an incoming audio call received from a communications network to one of the plurality of agent stations, a system and method that allows the audio ACD to route an audio/video call received into the call center. The system includes: (1) an audio/video call control circuit for responding to a video portion of an incoming audio/video call from the communications network and routing an audio portion of the incoming audio/video call to the audio ACD, the audio ACD processing the audio portion as an incoming audio call and routing the audio portion to one of the plurality of agent stations and (2) a video routing circuit for determining an identity of the one of the plurality of agent stations and routing the video portion to the one of the plurality of agent stations in response thereto, both the audio portion and the video portion of the incoming audio/video call thereby routed to the one of the plurality of agent stations in response to routing control given by the audio ACD.
    • 为了在具有多个代理站的呼叫中心和用于将从通信网络接收的输入音频呼叫路由到多个代理站之一的音频自动呼叫分配系统(ACD)中使用,允许音频 ACD将接收到的音频/视频呼叫路由到呼叫中心。 该系统包括:(1)音频/视频呼叫控制电路,用于响应来自通信网络的输入音频/视频呼叫的视频部分,并将输入音频/视频呼叫的音频部分路由到音频ACD,音频 ACD处理音频部分作为传入音频呼叫并将音频部分路由到多个代理站之一,以及(2)视频路由选择电路,用于确定多个代理站之一的身份,并将视频部分路由到 响应于多个代理站中的一个,响应于由音频ACD给出的路由控制,输入音频/视频呼叫的音频部分和视频部分两者都被路由到多个代理站中的一个。
    • 7. 发明授权
    • System and method for signalling and call processing for private and
hybrid communications systems including multimedia systems
    • 包括多媒体系统在内的专用和混合通信系统的信令和呼叫处理系统和方法
    • US5659542A
    • 1997-08-19
    • US397945
    • 1995-03-03
    • Robert T. BellRichard B. Platt
    • Robert T. BellRichard B. Platt
    • H04L12/56H04L29/06H04Q11/04H04L12/50
    • H04L29/06H04Q11/0478H04L2012/5619H04L2012/563
    • A system and method for selectively establishing a user information path over an information transport network between first and second endpoints of first and second private network partitions, respectively. The system comprises: (1) signalling circuitry, associated with the first and second private network partitions, adapted to establish a signalling channel adapted to communicate signalling messages between the first and second private network partitions, the signalling channel allowing: (a) the first private network partition to initiate a call request to the second private network partition to request initiation of a call from the first endpoint to the second endpoint and (b) the second private network partition to initiate a response to said call request of the first private network partition to acknowledge that the second endpoint is able to receive the call from the first endpoint and (2) switching circuitry, associated with the first and second private network partitions, adapted to establish a user information path over the information transport network only after the first private network partition receives the response to the call request the user information path adapted to allow point-to-point communication of user information between the first and second endpoints, the user information path never established if the second endpoint is unable to receive the call from the first endpoint.
    • 一种用于分别在第一和第二专用网络分区的第一和第二端点之间的信息传输网络上选择性地建立用户信息路径的系统和方法。 该系统包括:(1)与第一和第二专用网络分区相关联的信令电路,适于建立适于在第一和第二私有网络分区之间传送信令消息的信令信道,所述信令信道允许:(a)第一 专用网络分区以发起对所述第二专用网络分区的呼叫请求以请求从所述第一端点到所述第二端点的呼叫的启动,以及(b)所述第二专用网络分区发起对所述第一专用网络的所述呼叫请求的响应 分区以确认第二端点能够从第一端点接收呼叫,以及(2)与第一和第二专用网分区相关联的适于仅在第一端点之后在信息传输网络上建立用户信息路径的交换电路 专用网络分区接收对呼叫请求的响应,该用户信息路径适应于al 用户信息在第一和第二端点之间的低点到点通信,如果第二端点不能从第一端点接收呼叫,则用户信息路径从不建立。