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    • 7. 发明申请
    • APPARATUS AND METHOD FOR SERVICING A NETWORK
    • 用于维护网络的装置和方法
    • US20100097940A1
    • 2010-04-22
    • US12252885
    • 2008-10-16
    • Debebe Assefa AsefaParitosh BajpayStephen J. GriesmerJames Gordon Beattie, JR.
    • Debebe Assefa AsefaParitosh BajpayStephen J. GriesmerJames Gordon Beattie, JR.
    • H04L12/26
    • H04L43/50H04L43/0811
    • A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive first operational data from a portable testing device that is temporarily connected to a network interface device of a network where the network interface device is customer premises equipment and where the first operational data is associated with an undesired condition being experienced by the customer premises equipment, determine a service action to be performed by a technician associated with the portable testing device based at least in part on the first operational data, and transmit service information that is representative of the service action to the testing device for servicing the customer premises equipment where the service information is adapted for presentation by the testing device. Other embodiments are disclosed.
    • 结合本公开的教导的系统可以包括例如具有控制器的服务器,该控制器从便携式测试设备接收临时连接到网络的网络接口设备的网络接口设备的第一操作数据,其中网络接口设备是客户驻地 设备,并且其中第一操作数据与客户驻地设备经历的不期望的状况相关联,至少部分地基于第一操作数据确定由与便携式测试设备相关联的技术人员执行的服务动作,并且传送 服务信息,其代表对测试设备的服务动作,用于维修客户驻地设备,其中服务信息适于由测试设备呈现。 公开了其他实施例。