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1. 发明申请

US20080228619A1 APPARATUS, SYSTEM, AND METHOD FOR ALLOCATING SERVICE REQUESTS 审中-公开
标题翻译：用于分配服务请求的装置，系统和方法
公开(公告)号：US20080228619A1
公开(公告)日：2008-09-18
申请号：US11686854
申请日：2007-03-15
申请人： Howard J. Locker , Richard Wayne Cheston , Daryl C. Cromer , Randall Scott Springfield , Michael Terrell Vanover
发明人： Howard J. Locker , Richard Wayne Cheston , Daryl C. Cromer , Randall Scott Springfield , Michael Terrell Vanover
IPC分类号： G06Q40/00
CPC分类号： G06Q30/08 , G06Q40/04
摘要： An apparatus, system, and method are disclosed for allocating service requests. A category module categorizes a service request for an information technology support service with a service category. The service request comprises a service requirement. An I/O module communicates the service request to a plurality of providers that are certified to provide the service category and receives bids from the providers. A selection module selects a bid according to a selection policy. A history module may store a history of bid prices and response times.
摘要翻译：公开了一种用于分配服务请求的装置，系统和方法。类别模块将具有服务类别的信息技术支持服务的服务请求分类。服务请求包括服务要求。 I / O模块将服务请求传达给被认证为提供服务类别并从提供商接收投标的多个提供商。选择模块根据选择策略选择出价。历史模块可以存储出价价格和响应时间的历史。

2. 发明授权

US08312152B2 Method, apparatus, and system for reassigning a network address 有权
标题翻译：用于重新分配网络地址的方法，装置和系统
公开(公告)号：US08312152B2
公开(公告)日：2012-11-13
申请号：US12325749
申请日：2008-12-01
申请人： Justin Tyler Dubs , Steven Richard Perrin , James Joseph Thrasher , Michael Terrell Vanover , Jennifer Greenwood Zawacki
发明人： Justin Tyler Dubs , Steven Richard Perrin , James Joseph Thrasher , Michael Terrell Vanover , Jennifer Greenwood Zawacki
IPC分类号： G06F15/16
CPC分类号： H04L29/12264 , H04L29/12226 , H04L61/2015 , H04L61/2046
摘要： A method, apparatus, and system are disclosed for reassigning a network address. A detection module detects a routing table change for a host. The host is in communication with a least one network. A client is also in communication with the host over a network interface using a first address. A generation module generates a second address for the client. The second address does not compete with other addresses on the at least one network. An interface module disables the network interface to the client. The interface module then enables the network interface between the client and the host. A communication module receives a request for a new address from the client. The communication module assigns the second address to the client.
摘要翻译：公开了一种用于重新分配网络地址的方法，装置和系统。检测模块检测主机的路由表更改。主机与至少一个网络通信。客户端也通过使用第一个地址的网络接口与主机通信。生成模块为客户端生成第二个地址。第二地址不与至少一个网络上的其他地址竞争。接口模块禁用与客户端的网络接口。接口模块然后启用客户端和主机之间的网络接口。通信模块从客户端接收对新地址的请求。通信模块将第二个地址分配给客户机。

3. 发明申请

US20100174790A1 Apparatus, System, and Method for Wireless Presyncing of Data 有权
标题翻译：无线预处理数据的装置，系统和方法
公开(公告)号：US20100174790A1
公开(公告)日：2010-07-08
申请号：US12350145
申请日：2009-01-07
申请人： Justin Tyler Dubs , Steven Richard Perrin , James Joseph Thrasher , Michael Terrell Vanover
发明人： Justin Tyler Dubs , Steven Richard Perrin , James Joseph Thrasher , Michael Terrell Vanover
IPC分类号： G06F15/16
CPC分类号： H04L51/14 , G06Q10/10 , H04L51/38
摘要： An apparatus, system, and method are disclosed for wireless presyncing of data. A scan module scans a partial email stored on a mobile electronic device. The partial email comprises subject text, address data, and a specified quantity of message text. A complete version of the partial email resides on a server. The server is in communication with the mobile electronic device over a wireless network. A download module determines if the partial email satisfies a priority policy. In addition, the download module downloads the complete email to the mobile electronic device if the partial email satisfies the priority policy.
摘要翻译：公开了用于数据的无线预分解的装置，系统和方法。扫描模块扫描存储在移动电子设备上的部分电子邮件。部分电子邮件包括主题文本，地址数据和指定数量的消息文本。部分电子邮件的完整版本驻留在服务器上。服务器通过无线网络与移动电子设备通信。下载模块确定部分邮件是否满足优先级策略。此外，如果部分电子邮件满足优先策略，则下载模块将完整的电子邮件下载到移动电子设备。

4. 发明申请

US20090217024A1 Recovering from Hard Disk Errors that Corrupt One or More Critical System Boot Files 有权
标题翻译：从损坏一个或多个关键系统引导文件的硬盘错误中恢复
公开(公告)号：US20090217024A1
公开(公告)日：2009-08-27
申请号：US12036564
申请日：2008-02-25
申请人： Philip Lee Childs , Donald R. Frame , Jeffrey R. Hobbet , Howard Jeffrey Locker , Michael Terrell Vanover
发明人： Philip Lee Childs , Donald R. Frame , Jeffrey R. Hobbet , Howard Jeffrey Locker , Michael Terrell Vanover
IPC分类号： G06F12/16 , G06F15/177
CPC分类号： G06F11/1417 , G06F11/1435 , G06F11/1451 , G06F11/1469
摘要： A system, method, and program product is provided that recovers from a sector error affecting a critical file. A damaged sector prevents a critical file from being read prevents the computer system from booting. A controller records a sector number corresponding to the damaged sector. The system is rebooted using an alternative boot media. The system accesses the primary nonvolatile storage media after the rebooting. The damaged sector number is read from the error log and a file map is used to determine the critical file that is stored in the damaged sector. A backup copy of the critical file is retrieved from a backup media. The backup copy is written to the primary media using undamaged sectors and the critical file is mapped to the undamaged sectors. The system is subsequently booted successfully from the primary nonvolatile storage media.
摘要翻译：提供了从影响关键文件的扇区错误中恢复的系统，方法和程序产品。损坏的扇区阻止关键文件被读取，防止计算机系统引导。控制器记录对应于损坏扇区的扇区号。系统使用替代启动介质重新启动。系统在重新启动后访问主非易失性存储介质。从错误日志中读取损坏的扇区号，并使用文件映射来确定存储在损坏扇区中的关键文件。从备份介质中检索关键文件的备份副本。使用未损坏的扇区将备份副本写入主要介质，并将关键文件映射到未损坏的扇区。该系统随后从主非易失性存储介质成功启动。

5. 发明授权

US07962739B2 Recovering from hard disk errors that corrupt one or more critical system boot files 有权
标题翻译：从损坏一个或多个关键系统引导文件的硬盘错误中恢复
公开(公告)号：US07962739B2
公开(公告)日：2011-06-14
申请号：US12036564
申请日：2008-02-25
申请人： Philip Lee Childs , Donald R. Frame , Jeffrey R. Hobbet , Howard Jeffrey Locker , Michael Terrell Vanover
发明人： Philip Lee Childs , Donald R. Frame , Jeffrey R. Hobbet , Howard Jeffrey Locker , Michael Terrell Vanover
IPC分类号： G06F15/177
CPC分类号： G06F11/1417 , G06F11/1435 , G06F11/1451 , G06F11/1469
摘要： A system, method, and program product is provided that recovers from a sector error affecting a critical file. A damaged sector prevents a critical file from being read prevents the computer system from booting. A controller records a sector number corresponding to the damaged sector. The system is rebooted using an alternative boot media. The system accesses the primary nonvolatile storage media after the rebooting. The damaged sector number is read from the error log and a file map is used to determine the critical file that is stored in the damaged sector. A backup copy of the critical file is retrieved from a backup media. The backup copy is written to the primary media using undamaged sectors and the critical file is mapped to the undamaged sectors. The system is subsequently booted successfully from the primary nonvolatile storage media.
摘要翻译：提供了从影响关键文件的扇区错误中恢复的系统，方法和程序产品。损坏的扇区阻止关键文件被读取，防止计算机系统引导。控制器记录对应于损坏扇区的扇区号。系统使用替代启动介质重新启动。系统在重新启动后访问主非易失性存储介质。从错误日志中读取损坏的扇区号，并使用文件映射来确定存储在损坏扇区中的关键文件。从备份介质中检索关键文件的备份副本。使用未损坏的扇区将备份副本写入主要介质，并将关键文件映射到未损坏的扇区。该系统随后从主非易失性存储介质成功启动。

6. 发明申请

US20080244015A1 APPARATUS, SYSTEM, AND METHOD FOR AUTOMATED DIALOG DRIVEN UP-SELLING 审中-公开
标题翻译：用于自动对话驱动上传的装置，系统和方法
公开(公告)号：US20080244015A1
公开(公告)日：2008-10-02
申请号：US11695496
申请日：2007-04-02
申请人： Michael Terrell Vanover , James J. Thrasher
发明人： Michael Terrell Vanover , James J. Thrasher
IPC分类号： G06F15/16
CPC分类号： G06Q30/02
摘要： An apparatus, system, and method are disclosed for automated dialog driven up-selling. A conversion module may convert a service dialog into service dialog text. A search module searches the service dialog text from the service dialog between a customer and a customer service agent for at least one specified key word. An identification module identifies a customer interaction in response to the at least one key word. An opportunity module identifies an interaction opportunity wherein the customer is not interacting with the customer service agent. A presentation module presents the customer interaction to a customer. A blocking module may receive a blocking request and block customer interaction.
摘要翻译：公开了一种用于自动对话驱动向上销售的装置，系统和方法。转换模块可以将服务对话转换为服务对话文本。搜索模块从客户和客户服务代理之间的服务对话中搜索至少一个指定的关键字的服务对话文本。识别模块响应于至少一个关键字识别客户交互。机会模块识别交互机会，其中客户不与客户服务代理进行交互。演示模块向顾客介绍客户互动。阻塞模块可以接收阻塞请求并阻止客户交互。

7. 发明申请

US20080098102A1 System and method for scalable internet helpdesk automation 审中-公开
标题翻译：可扩展互联网帮助台自动化的系统和方法
公开(公告)号：US20080098102A1
公开(公告)日：2008-04-24
申请号：US11585445
申请日：2006-10-24
申请人： Michael Terrell Vanover
发明人： Michael Terrell Vanover
IPC分类号： G06F15/16 , G06F15/173
CPC分类号： G06Q30/02 , H04L41/5067 , H04L67/125
摘要： User computers are enrolled in a management system over the Internet only at such time as a help request is tendered, and once the request is resolved, a user computer is disenrolled, facilitating use of a manageably small help resolution database and reasonable performance from the management system.
摘要翻译：用户计算机仅在提出帮助请求的时候通过因特网注册在管理系统中，并且一旦解决了请求，就解散了用户计算机，便于使用可管理的小型帮助解决数据库和来自管理层的合理性能系统。

8. 发明授权

US08812699B2 Apparatus, system, and method for data synchronization in a multi-path environment 有权
标题翻译：用于多路径环境中的数据同步的装置，系统和方法
公开(公告)号：US08812699B2
公开(公告)日：2014-08-19
申请号：US12328126
申请日：2008-12-04
申请人： Steven Richard Perrin , James Joseph Thrasher , Michael Terrell Vanover , Jennifer Greenwood Zawacki , Justin Tyler Dubs
发明人： Steven Richard Perrin , James Joseph Thrasher , Michael Terrell Vanover , Jennifer Greenwood Zawacki , Justin Tyler Dubs
IPC分类号： G06F15/16
CPC分类号： H04L51/24
摘要： An apparatus, system, and method are disclosed for synchronizing inbound and outbound data in an environment that offers multiple data pathways. When an attempt to send data by a host computer fails, the host computer notifies a secondary device with a separate network connection of the failure. The secondary device attempts to send the data over its separate network connection. If the secondary device fails to send the data, the host computer generates new attempts to send the data over its network connection. The secondary device does the same if the host computer continues to fail in its attempts to send the data. When either the host computer or the secondary device sends the outbound data, it notifies the other of the successful send. The devices then stop further attempts to transmit the data. For inbound data, the host computer and secondary device obtain unique identifiers for inbound data items, compare them, and request from the other those inbound data items that it has not received.
摘要翻译：公开了用于在提供多个数据路径的环境中同步入站和出站数据的装置，系统和方法。当主机发送数据的尝试失败时，主机通知具有该故障的单独网络连接的辅助设备。辅助设备尝试通过其单独的网络连接发送数据。如果辅助设备无法发送数据，则主机会通过其网络连接生成新的数据发送尝试。如果主机在尝试发送数据时继续失败，则辅助设备将执行相同的操作。当主机或辅助设备发送出站数据时，通知另一个成功的发送。然后，设备停止进一步尝试传输数据。对于入站数据，主计算机和辅助设备获取入站数据项的唯一标识符，将其进行比较，并从其他未向其收到的入站数据项请求。

9. 发明申请

US20110113486A1 Credentialing User Interface for Gadget Application Access 审中-公开
标题翻译：小工具应用程序访问的凭据用户界面
公开(公告)号：US20110113486A1
公开(公告)日：2011-05-12
申请号：US12750144
申请日：2010-03-30
申请人： James Anthony Hunt , Joshua Neil Novak , Michael Terrell Vanover
发明人： James Anthony Hunt , Joshua Neil Novak , Michael Terrell Vanover
IPC分类号： G06F3/048 , H04L9/32 , G06F21/00
CPC分类号： G06F3/0485 , G06F3/0481 , G06F3/0484 , G06F3/04847 , G06F9/451 , G06F2203/04803 , H04L63/08
摘要： An approach is provided to receive a selection of a displayed window from a group of displayed windows that are visible on a display. The displayed window corresponds to a software application and the displayed window is displayed at a location on the display. Another displayed window is shown visually animating and forming from the first displayed window. An authentication input dialog is displayed on the second displayed window, with the displayed authentication input dialog corresponding to the software application. Authentication data is received at the authentication input dialog and is authenticated.
摘要翻译：提供了一种方法来从显示器上可见的一组显示的窗口接收对所显示的窗口的选择。显示的窗口对应于软件应用程序，并且显示的窗口显示在显示器上的某个位置。从第一个显示的窗口显示另一个显示的窗口可视化地进行动画和形成。在第二个显示的窗口上显示认证输入对话框，显示的认证输入对话框与软件应用程序对应。验证数据在认证输入对话框中被接收并被认证。

10. 发明申请

US20110113363A1 Multi-Mode User Interface 审中-公开
标题翻译：多模式用户界面
公开(公告)号：US20110113363A1
公开(公告)日：2011-05-12
申请号：US12750229
申请日：2010-03-30
申请人： James Anthony Hunt , Xu Haisheng , Karen Ruth Kluttz , Cai Ming , Michael Terrell Vanover , Yao Yuan
发明人： James Anthony Hunt , Xu Haisheng , Karen Ruth Kluttz , Cai Ming , Michael Terrell Vanover , Yao Yuan
IPC分类号： G06F3/048
CPC分类号： G06F3/0485 , G06F3/0481 , G06F3/0484 , G06F3/04847 , G06F9/451 , G06F2203/04803 , H04L63/08
摘要： An approach is provided to display a grid user-interface on a display. The grid user-interface includes a number of medium-sized windows that are displayed in a grid format. Each of the medium-sized windows has a substantially common width and a substantially common height to the other medium-sized windows. The system receives a mixed-mode request from a user. The mixed-mode request corresponds to a selected application that is displayed in one of the medium-sized windows. A second user-interface is displayed in response to receiving the mixed-mode request. The selected application is displayed in a large window and a plurality of small-sized windows is displayed adjacent to the large window. Each of the small-sized windows also has a substantially common width and a substantially common height to the other small-sized windows.
摘要翻译：提供了一种在显示器上显示网格用户界面的方法。网格用户界面包括以网格格式显示的多个中等大小的窗口。每个中等尺寸的窗户具有与其它中型窗户基本相同的宽度和基本相同的高度。系统从用户接收到混合模式请求。混合模式请求对应于显示在其中一个中等大小的窗口中的所选择的应用程序。响应于接收到混合模式请求而显示第二用户界面。所选择的应用程序显示在大窗口中，并且与大窗口相邻地显示多个小尺寸窗口。每个小型窗户还具有与其他小型窗户基本相同的宽度和基本上共同的高度。

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