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    • 2. 发明授权
    • System and method for building knowledgebase for software system
    • 构建软件系统知识库的系统和方法
    • US08290799B2
    • 2012-10-16
    • US12340931
    • 2008-12-22
    • Andreas ArningHans-Peter Reimann
    • Andreas ArningHans-Peter Reimann
    • G06Q30/00
    • G06N5/04G06Q10/063G06Q20/10G06Q30/06G06Q50/10
    • A system and associated method for building a knowledgebase for a software system. The knowledgebase has multiple problem-solution records for problems that may occur in the software system. A user of the knowledgebase requests a solution to a problem by submitting a problem description and payment information. The payment information is separately verified and the knowledgebase is searched for a problem-solution record that has the same problem description provided by the user. A solution of the matched problem-solution record is presented to the user and the user provides a feedback rating how effective the solution is in solving the problem. The feedback may be another solution for the problem or evidences supporting the feedback. If the feedback is evaluated to be valuable, the knowledgebase may be updated with the feedback. An author of an existing valuable solution and/or the user who provided another solution is rewarded.
    • 一种用于构建软件系统的知识库的系统和相关方法。 知识库对于可能在软件系统中发生的问题,有多个问题解决方案记录。 知识库的用户通过提交问题描述和支付信息来请求解决问题的方法。 支付信息被单独验证,知识库被搜索具有由用户提供的相同问题描述的问题解决方案记录。 将匹配的问题解决方案记录的解决方案呈现给用户,用户提供反馈评级解决方案在解决问题上的有效性。 反馈可能是问题的另一个解决方案或支持反馈的证据。 如果反馈评估是有价值的,那么知识库可以用反馈来更新。 一个现有的有价值的解决方案的作者和/或提供另一个解决方案的用户被奖励。
    • 3. 发明申请
    • SYSTEM AND METHOD FOR BUILDING KNOWLEDGEBASE FOR SOFTWARE SYSTEM
    • 用于构建软件系统的知识库的系统和方法
    • US20100161389A1
    • 2010-06-24
    • US12340931
    • 2008-12-22
    • Andreas ArningHans-Peter Reimann
    • Andreas ArningHans-Peter Reimann
    • G06Q10/00G06N5/02G06Q20/00G06Q50/00
    • G06N5/04G06Q10/063G06Q20/10G06Q30/06G06Q50/10
    • A system and associated method for building a knowledgebase for a software system. The knowledgebase has multiple problem-solution records for problems that may occur in the software system. A user of the knowledgebase requests a solution to a problem by submitting a problem description and payment information. The payment information is separately verified and the knowledgebase is searched for a problem-solution record that has the same problem description provided by the user. A solution of the matched problem-solution record is presented to the user and the user provides a feedback rating how effective the solution is in solving the problem. The feedback may be another solution for the problem or evidences supporting the feedback. If the feedback is evaluated to be valuable, the knowledgebase may be updated with the feedback. An author of an existing valuable solution and/or the user who provided another solution is rewarded.
    • 一种用于构建软件系统的知识库的系统和相关方法。 知识库对于可能在软件系统中发生的问题,有多个问题解决方案记录。 知识库的用户通过提交问题描述和支付信息来请求解决问题的方法。 支付信息被单独验证,知识库被搜索具有由用户提供的相同问题描述的问题解决方案记录。 将匹配的问题解决方案记录的解决方案呈现给用户,用户提供反馈评级解决方案在解决问题上的有效性。 反馈可能是问题的另一个解决方案或支持反馈的证据。 如果反馈评估是有价值的,那么知识库可以用反馈来更新。 一个现有的有价值的解决方案的作者和/或提供另一个解决方案的用户被奖励。