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    • 2. 发明申请
    • DYNAMIC ACCOUNT PROVISIONS FOR SERVICE DESK PERSONNEL
    • 服务台人员的动态帐户条款
    • US20080091983A1
    • 2008-04-17
    • US11549728
    • 2006-10-16
    • Gregory Jensen BossAndrew R. JonesKevin C. McConnellOri Pomerantz
    • Gregory Jensen BossAndrew R. JonesKevin C. McConnellOri Pomerantz
    • G06F11/00
    • G06Q30/02
    • The present invention describes an automated process that enables dynamic provisioning (both creation and deletion) of administrative accounts based upon a real-time need as defined by service desk processes and procedures. This invention enhances current provisioning of administrative account processes that are typically handled by service desk personnel that constantly turnover through firings and hirings. By creating an on-demand provisioning process on a strictly as-needed basis an enhanced security structure is created. In addition, audit ability of access can be added to the processes that provides accountability and traceability of activities that can be directly related back to actual business justifications (the initial problem report) for actions (important not only in ITIL but also regulatory requirements).
    • 本发明描述了一种自动化过程,其能够基于由服务台过程和过程所定义的实时需求来实现管理帐户的动态配置(包括创建和删除)。 本发明增强了通常由服务台人员通过启动和启动而不断更新的管理帐户流程的当前配置。 通过严格按需要创建按需配置流程,创建增强的安全性结构。 此外,访问的审计能力可以添加到可以直接与实际业务理由(初始问题报告)直接相关的活动的问责制和可追溯性的流程(不仅在ITIL中重要,而且也是监管要求)。
    • 3. 发明授权
    • Dynamic account provisions for service desk personnel
    • 服务台人员的动态帐户规定
    • US08826420B2
    • 2014-09-02
    • US11549728
    • 2006-10-16
    • Gregory Jensen BossAndrew R. JonesKevin C. McConnellOri Pomerantz
    • Gregory Jensen BossAndrew R. JonesKevin C. McConnellOri Pomerantz
    • G06F7/04
    • G06Q30/02
    • The present invention describes an automated process that enables dynamic provisioning (both creation and deletion) of administrative accounts based upon a real-time need as defined by service desk processes and procedures. This invention enhances current provisioning of administrative account processes that are typically handled by service desk personnel that constantly turnover through firings and hirings. By creating an on-demand provisioning process on a strictly as-needed basis an enhanced security structure is created. In addition, audit ability of access can be added to the processes that provides accountability and traceability of activities that can be directly related back to actual business justifications (the initial problem report) for actions (important not only in ITIL but also regulatory requirements).
    • 本发明描述了一种自动化过程,其能够基于由服务台过程和过程所定义的实时需求来实现管理帐户的动态配置(包括创建和删除)。 本发明增强了通常由服务台人员通过启动和启动而不断更新的管理帐户流程的当前配置。 通过严格按需要创建按需配置流程,创建增强的安全性结构。 此外,访问的审计能力可以添加到可以直接与实际业务理由(初始问题报告)直接相关的活动的问责制和可追溯性的流程(不仅在ITIL中重要,而且也是监管要求)。