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    • 10. 发明授权
    • Logging and evaluating manual interactions by users to support optimizing and streamlining business processes
    • 记录和评估用户的手动交互,以支持优化和优化业务流程
    • US08099661B2
    • 2012-01-17
    • US11960666
    • 2007-12-19
    • Gerd Ritter
    • Gerd Ritter
    • G06F17/00
    • G06F17/243G06Q10/06G06Q10/103G06Q30/0224G06Q30/0244
    • The subject matter disclosed herein provides methods and apparatus, including computer program products, for logging and evaluating activity to support optimizing and streamlining a process, such as a business process. In one aspect, there is provided a computer-implemented method. The method include receiving information representative of activity at a user interface. The received information may be aggregated to form aggregated data. The received information may be evaluated to determine one or more proposals. The evaluation may use the context of a task being performed at the user interface and the activity at the user interface. The one or more proposals may be provided to enable a configuration of a system or a business process with at least one of the proposals. Related apparatus, systems, methods, and articles are also described.
    • 本文公开的主题提供了用于记录和评估活动以支持优化和简化诸如业务过程之类的过程的计算机程序产品的方法和装置。 一方面,提供了一种计算机实现的方法。 该方法包括在用户界面处接收表示活动的信息。 所收到的信息可以被聚合以形成聚合数据。 可以评估所接收的信息以确定一个或多个提案。 评估可以使用在用户界面处执行的任务的上下文以及在用户界面处的活动。 可以提供一个或多个提案以使得能够利用至少一个提案来配置系统或业务流程。 还描述了相关装置,系统,方法和制品。