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1. 发明申请

US20080201133A1 SYSTEM AND METHOD FOR SEMANTIC CATEGORIZATION 有权
标题翻译：用于语义分类的系统和方法
公开(公告)号：US20080201133A1
公开(公告)日：2008-08-21
申请号：US11676704
申请日：2007-02-20
申请人： Ellis K. Cave , Mithun Balakrishna , Vincent Mo
发明人： Ellis K. Cave , Mithun Balakrishna , Vincent Mo
IPC分类号： G06F17/21
CPC分类号： G10L15/1815
摘要： There is disclosed a system and method for automatically performing semantic categorization. In one embodiment at least one text description pertaining to a category set is accepted along with words that are anticipated to be uttered by a user pertaining to that category set; lexical chaining confidence score is attached to each pair matched between the anticipated words and the accepted text description. These confidence scores are used subsequently by a categorization circuit that accepts a text phrase utterance from an input source along with a category set pertaining to the accepted utterance. The categorization circuit, in one embodiment, creates word pairs matched between the accepted text phrase utterance and the accepted category set. From these word scores, the category pertaining to the utterance is determined based, at least in part, on the assigned lexical chaining confidence scores as previously determined.
摘要翻译：公开了一种用于自动执行语义分类的系统和方法。在一个实施例中，与类别集合有关的至少一个文本描述被接受与预期由用户关于该类别集合的话语的单词; 词汇链接信心分数附加在预期单词和接受的文本描述之间匹配的每个对。这些置信度分数随后由分类电路使用，该分类电路接收来自输入源的文本短语发音以及与所接受的话语有关的类别集。在一个实施例中，分类电路产生在接受的文本短语发声和被接受的类别集之间匹配的词对。根据这些分数，关于话语的类别至少部分地基于如先前确定的所分配的词汇链可信度分数来确定。

2. 发明授权

US08380511B2 System and method for semantic categorization 有权
标题翻译：语义分类的系统和方法
公开(公告)号：US08380511B2
公开(公告)日：2013-02-19
申请号：US11676704
申请日：2007-02-20
申请人： Ellis K. Cave , Mithun Balakrishna , Vincent Mo
发明人： Ellis K. Cave , Mithun Balakrishna , Vincent Mo
IPC分类号： G10L21/00
CPC分类号： G10L15/1815
摘要： There is disclosed a system and method for automatically performing semantic categorization. In one embodiment at least one text description pertaining to a category set is accepted along with words that are anticipated to be uttered by a user pertaining to that category set; lexical chaining confidence score is attached to each pair matched between the anticipated words and the accepted text description. These confidence scores are used subsequently by a categorization circuit that accepts a text phrase utterance from an input source along with a category set pertaining to the accepted utterance. The categorization circuit, in one embodiment, creates word pairs matched between the accepted text phrase utterance and the accepted category set. From these word scores, the category pertaining to the utterance is determined based, at least in part, on the assigned lexical chaining confidence scores as previously determined.
摘要翻译：公开了一种用于自动执行语义分类的系统和方法。在一个实施例中，与类别集合有关的至少一个文本描述被接受与预期由用户关于该类别集合的话语的单词; 词汇链接信心分数附加在预期单词和接受的文本描述之间匹配的每个对。这些置信度分数随后由分类电路使用，该分类电路接收来自输入源的文本短语发音以及与所接受的话语有关的类别集。在一个实施例中，分类电路产生在接受的文本短语发声和被接受的类别集之间匹配的词对。根据这些分数，关于话语的类别至少部分地基于如先前确定的所分配的词汇链可信度分数来确定。

3. 发明申请

US20080071533A1 Automatic generation of statistical language models for interactive voice response applications 审中-公开
标题翻译：自动生成用于交互式语音应答的统计语言模型
公开(公告)号：US20080071533A1
公开(公告)日：2008-03-20
申请号：US11522107
申请日：2006-09-14
申请人： Ellis K. Cave , Mithun Balakrishna
发明人： Ellis K. Cave , Mithun Balakrishna
IPC分类号： G10L15/26
CPC分类号： G10L15/197 , G10L15/1815 , G10L15/183 , G10L2015/0638
摘要： A Statistical Language Model (SLM) that can be used in an ASR for Interactive Voice Response (IVR) systems in general and Natural Language Speech Applications (NLSAs) in particular can be created by first manually producing a brief description in text for each task that can be performed in an NLSA. These brief descriptions are then analyzed, in one embodiment, to generate spontaneous speech utterances based pre-filler patterns and a skeletal set of content words. The pre-filler patterns are in turn used with Part-of-Speech (POS) tagged conversations from a spontaneous speech corpus to generate a set of pre-filler phrases. The skeletal set of content words is used with an electronic lexico-semantic database and with a thesaurus-based content word extraction process to generate a more extensive list of content words. The pre-filler phrases and content words set, thus generated, are combined into utterances using a lexico-semantic resource based process. In one embodiment, a lexico-semantic statistical validation process is used to correct and/or add the automatically generated utterances to the database of expected utterances. The system requires a minimum amount of human intervention and no prior knowledge regarding the expected user utterances, and the WWW is used to validate the word models. The system requires a minimum amount of human intervention and no prior knowledge regarding the expected user utterances in response to a particular prompt.
摘要翻译：可以在一般的ASR中用于交互式语音应答（IVR）系统中使用的统计语言模型（SLM），特别是自然语言语音应用（NLSA），可以首先为每个任务手动产生一个简短的文本描述，可以在NLSA中执行。然后，在一个实施例中，分析这些简要描述，以产生基于自发语音的预填充图案和骨架的内容单词集合。预填充图案又与来自自发语音语料库的部分语音（POS）标记对话一起用于生成一组预填充短语。内容词的骨骼集合与电子词典语义数据库和基于词典的内容词提取过程一起使用以生成更广泛的内容词列表。使用基于词典语义资源的过程将由此产生的预填充短语和内容词组合成话语。在一个实施例中，使用词典语义统计验证过程来校正和/或将自动产生的话语添加到预期话语的数据库。该系统需要最少的人力干预，并且没有关于预期用户话语的现有知识，并且使用WWW来验证单词模型。该系统需要最少量的人为干预，并且没有关于响应于特定提示的预期用户话语的现有知识。

4. 发明授权

US06408062B1 Pre-qualifying call-back service 有权
标题翻译：预先资格回拨服务
公开(公告)号：US06408062B1
公开(公告)日：2002-06-18
申请号：US09443626
申请日：1999-11-19
申请人： Ellis K. Cave
发明人： Ellis K. Cave
IPC分类号： H04M342
CPC分类号： H04M3/48 , H04M3/2218 , H04M7/006 , H04M15/00 , H04M2215/0192 , Y10S379/90
摘要： A system and method for administering Call Back service are disclosed which are capable of pre-qualifying such Call Back service. Such a system and method are capable of pre-qualifying a request for a Call Back service before returning a call back to the requesting customer. In this manner, the customer may not begin being charged at the lower call rate until after a connection is first established with the called number. A call back server may attempt to connect the customer requesting Call Back service with the called party by first attempting to establish a connection with the called party. Once a connection is established with the called party, the call back server may call the customer and connect the called party to the customer. In this manner, the customer may only be charged for a call back from the call back server if a connection is first established with the called number.
摘要翻译：公开了一种用于管理回呼服务的系统和方法，其能够预先限定这种回叫服务。这样的系统和方法能够在将呼叫返回给请求的客户之前对呼叫服务的请求进行预先限定。以这种方式，直到在与被叫号码建立连接之后，客户可能不会以较低的呼叫速率开始收费。呼叫服务器可以尝试通过首先尝试建立与被叫方的连接来连接请求呼叫服务的客户与被叫方。一旦与被叫方建立连接，回叫服务器可以呼叫客户并将被叫方连接到客户端。以这种方式，如果首先用呼叫号码建立连接，则客户只能从回叫服务器收回电话费。

5. 发明授权

US5570419A System and method for an improved predictive dialer 失效
标题翻译：改进预测拨号器的系统和方法
公开(公告)号：US5570419A
公开(公告)日：1996-10-29
申请号：US543010
申请日：1995-10-13
申请人： Ellis K. Cave , Larry P. Ammann , Christopher P. Zimmer
发明人： Ellis K. Cave , Larry P. Ammann , Christopher P. Zimmer
IPC分类号： H04M3/51 , H04M3/42 , H04M3/00 , H04M15/00
CPC分类号： H04M3/5158
摘要： There is disclosed a system and method for controlling the call placement rates of a predictive dialer telephone system in which outbound calls are automatically placed in anticipation of telephone agents becoming available. The system allows a system supervisor to specify target values of agent utilization, customer hold time, and drop rate for the system. The system then paces outbound telephone calls to maintain the specified parameter as close as possible to the target value specified by the system supervisor.
摘要翻译：公开了一种用于控制预测拨号电话系统的呼叫放置率的系统和方法，其中出呼叫被自动放置以预期电话代理变得可用。系统允许系统管理员指定系统的代理利用率，客户保留时间和丢弃率的目标值。然后，系统将出站电话呼叫，以使指定的参数尽可能接近系统主管指定的目标值。

6. 发明授权

US4251800A Tilt compensating AGC 失效
标题翻译：倾斜补偿AGC
公开(公告)号：US4251800A
公开(公告)日：1981-02-17
申请号：US29496
申请日：1979-04-12
申请人： Medford D. Sanner , Ellis K. Cave
发明人： Medford D. Sanner , Ellis K. Cave
IPC分类号： G06K7/10 , G06K9/22
CPC分类号： G06K7/10881 , G06K9/228
摘要： A correcting bias is applied to the video signal from a hand-held optical character reader to compensate for horizontal tilt of the hand-held reader and also to increase the acceptability of photodiode arrays which are used in the reader and to correct uneven sensitivity of the photoelements in the photodiode arrays. The analog video is changed to a four bit video and this four bit video is processed to produce a tilt error signal indicative of magnitude and direction of the tilt. This tilt error signal is then applied back as a compensating factor in the four bit analog to digital converter to compensate for the tilt of the hand-held reader.
摘要翻译：对来自手持式光学字符读取器的视频信号施加校正偏置，以补偿手持式读取器的水平倾斜，并且还增加了读取器中使用的光电二极管阵列的可接受性并且校正了不正确的灵敏度光电二极管阵列中的光电元件。模拟视频被改变为四位视频，并且该四位视频被处理以产生指示倾斜的大小和方向的倾斜误差信号。然后将该倾斜误差信号作为四位模数转换器中的补偿因子进行补偿，以补偿手持读取器的倾斜。

7. 发明授权

US06996094B2 System and method for packet network media redirection 有权
标题翻译：分组网络媒体重定向的系统和方法
公开(公告)号：US06996094B2
公开(公告)日：2006-02-07
申请号：US09772645
申请日：2001-01-30
申请人： Ellis K. Cave , Roland El-Khoury
发明人： Ellis K. Cave , Roland El-Khoury
IPC分类号： H04L12/66
CPC分类号： H04L65/1069 , H04L29/06 , H04L29/06027 , H04L65/4007 , H04M3/527 , H04M3/56 , H04M7/006 , H04M7/1255 , H04M2203/2016 , H04Q3/0016 , H04Q2213/13034 , H04Q2213/13097 , H04Q2213/13106 , H04Q2213/13107 , H04Q2213/13176 , H04Q2213/13196 , H04Q2213/13204 , H04Q2213/13209 , H04Q2213/1327 , H04Q2213/13298 , H04Q2213/13352 , H04Q2213/13377 , H04Q2213/13389 , H04Q2213/13396 , H04Q2213/13405 , Y10S379/90
摘要： A system and method for a packet VRU which directly utilize packet network protocols, such as those of the H.323 standard, to provide enhanced services via a packet network. The packet VRU generally operates within the packet network and is not required to provide data format translation or multiple device-type access. In a preferred embodiment of the present invention, the packet VRU redirects the media stream from a source so that it is sent directly to a destination, instead of passing through the packet VRU. Alternatively, if the packet VRU must perform processing on the message contents, the packets may be sent to both the destination and to the packet VRU. The packet VRU may still retain call control over the media streams by maintaining the signaling and user input components of the call.
摘要翻译：用于分组VRU的系统和方法，其直接利用诸如H.323标准的分组网络协议，以经由分组网络提供增强的服务。分组VRU通常在分组网络内操作，并且不需要提供数据格式转换或多个设备类型接入。在本发明的一个优选实施例中，分组VRU重定向来自源的媒体流，使得它直接发送到目的地，而不是通过分组VRU。或者，如果分组VRU必须对消息内容执行处理，则可以将分组发送到目的地和分组VRU。分组VRU可以通过维持呼叫的信令和用户输入组件来保持对媒体流的呼叫控制。

8. 发明授权

US06845154B1 Allocation of resources to flexible requests 有权
标题翻译：将资源分配给灵活请求
公开(公告)号：US06845154B1
公开(公告)日：2005-01-18
申请号：US09767927
申请日：2001-01-23
申请人： Ellis K. Cave , Jody C. Bishop
发明人： Ellis K. Cave , Jody C. Bishop
IPC分类号： H04M3/523 , H04M3/00
CPC分类号： H04M3/5232 , H04M2203/2011 , H04M2203/2061
摘要： A system and method are disclosed which determine the flexibility of requests and utilize such flexibility of requests in managing a finite number of resources for servicing such requests. As an exemplary implementation within a telephony call center, a caller requesting to speak with an agent of the call center may be received. The call center may ascertain whether the caller is capable and willing to speak in multiple languages, such as both English and Spanish. A caller that is so capable and willing may be more efficiently serviced by allocating the “first available” of English and Spanish speaking resources to service the caller. Thus flexible requests that are capable and willing to be serviced by any of a plurality of resources, may be utilized to more effectively manage a finite number of resources in servicing requests.
摘要翻译：公开了一种系统和方法，其确定请求的灵活性并且在管理用于服务这样的请求的有限数量的资源时利用请求的这种灵活性。作为电话呼叫中心内的示例性实现，可以接收请求与呼叫中心的代理进行通话的呼叫者。呼叫中心可以确定呼叫者是否能够和愿意以多种语言发言，例如英语和西班牙语。通过分配英语和西班牙语资源的“第一可用”来为呼叫者提供服务，能够更有效地服务的呼叫者可以被更有效地服务。因此，可以利用能够且愿意由多个资源中的任何一个来服务的灵活的请求，以更有效地管理服务请求中的有限数量的资源。

9. 发明授权

US6075843A User device-independent transaction model 失效
标题翻译：用户设备无关的交易模型
公开(公告)号：US6075843A
公开(公告)日：2000-06-13
申请号：US761004
申请日：1996-12-05
申请人： Ellis K. Cave
发明人： Ellis K. Cave
IPC分类号： H04M1/247 , H04M1/64 , H04M11/80
CPC分类号： H04M1/247
摘要： A transaction model compartmentalizing generic ("user device-independent") information into transactions between a system and a user. Navigation of a series of these transactions enables the system and the user to exchange information in an organized and logical fashion. Each transaction is represented by a user device-independent transaction template which, when executed, enables a predefined exchange of information between the system and the user in user device-independent form. System functions, such as decision branch control, calculation steps and/or data retrieval are interlaced as required between transaction templates and process information so as to further facilitate the information exchange between the system and user in a user device-independent environment. User device templates are then associated with each transaction template. By scripting and conditioning the device-independent information exchange in the transaction template to take place in various device-dependent forms (i.e. compatible with the particular formats and/or media supported by the user's terminal type), these user device templates enable multiple diverse types of user terminal devices to exchange information via the same transaction template.
摘要翻译：将通用（“用户设备无关”）信息划分为系统和用户之间的事务的事务模型。一系列这些事务的导航使得系统和用户能够以有组织和逻辑的方式交换信息。每个事务由与用户设备无关的事务模板表示，该模块在被执行时能够以与用户设备无关的形式在系统和用户之间进行预定义的信息交换。诸如决策分支控制，计算步骤和/或数据检索之类的系统功能根据需要在交易模板和过程信息之间隔行扫描，以便进一步便于在与用户设备无关的环境中系统与用户之间的信息交换。然后，用户设备模板与每个事务模板相关联。通过脚本和调节交易模板中与设备无关的信息交换，以各种设备相关的形式进行（即与用户终端类型支持的特定格式和/或媒体兼容），这些用户设备模板支持多种不同类型的用户终端设备通过相同的事务模板交换信息。

10. 发明授权

US5822404A System and method for identifying remote communications formats 失效
标题翻译：用于识别远程通信格式的系统和方法
公开(公告)号：US5822404A
公开(公告)日：1998-10-13
申请号：US720559
申请日：1996-09-30
申请人： Ellis K. Cave
发明人： Ellis K. Cave
IPC分类号： H04L29/06 , H04M3/493 , H04Q3/72 , H04M1/64 , H04M11/00
CPC分类号： H04M3/493 , H04L69/24 , H04Q3/72
摘要： In a telecommunications system 10 in which remote terminals 20A through 20G are exchanging information with Interactive Information Response Unit (IIRU) 30 via communications in diverse formats and/or media, a system and method for identifying said formats and/or media so that responsive to said identification, appropriate resources 33 may be allocated to the communications to enable IIRU 30 and remote terminals 20A through 20G to exchange information intelligibly.
摘要翻译：在其中远程终端20A至20G通过不同格式和/或媒体的通信与交互式信息响应单元（IIRU）30交换信息的电信系统10中，用于识别所述格式和/或媒体的系统和方法使得响应于所述识别，可以将适当的资源33分配给该通信以使得IIRU 30和远程终端20A至20G能够可信地交换信息。

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