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1. 发明授权

US08347203B1 Methods and systems for defining a form navigational structure 有权
标题翻译：用于定义表单导航结构的方法和系统
公开(公告)号：US08347203B1
公开(公告)日：2013-01-01
申请号：US11252566
申请日：2005-10-19
申请人： Edy Setiawan , Amit Singh , Fariborz Ebrahimi
发明人： Edy Setiawan , Amit Singh , Fariborz Ebrahimi
IPC分类号： G06F17/00
CPC分类号： G06F17/3048 , G06F8/20
摘要： Systems and methods for defining a form navigational structure associated with at least one node in a process flow may comprise selecting a node form for the at least one node in the process flow, the node form identifying a plurality of displayable forms. Furthermore, the systems and methods may include defining a plurality of node steps for the node, each node step corresponding to a displayable screen associated with a subset of the plurality of displayable forms. Moreover, the systems and methods may include establishing a hierarchical tree structure associating the plurality of node steps, branches in the hierarchical tree structure having associated validation rules.
摘要翻译：用于定义与过程流程中的至少一个节点相关联的表单导航结构的系统和方法可以包括为进程流中的至少一个节点选择节点表单，该节点表单标识多个可显示形式。此外，系统和方法可以包括为节点定义多个节点步骤，每个节点步骤对应于与多个可显示形式的子集相关联的可显示屏幕。此外，系统和方法可以包括建立将多个节点步骤相关联的分层树结构，具有相关联的验证规则的分层树结构中的分支。

2. 发明授权

US08520830B2 Guiding calls via graphical user interface 有权
标题翻译：通过图形用户界面引导
公开(公告)号：US08520830B2
公开(公告)日：2013-08-27
申请号：US13173265
申请日：2011-06-30
申请人： Amit Singh , Patrick Smith , Vijay Arumugam , Roopa Kotha , Fariborz Ebrahimi
发明人： Amit Singh , Patrick Smith , Vijay Arumugam , Roopa Kotha , Fariborz Ebrahimi
IPC分类号： H04M3/00
CPC分类号： H04M3/5166 , H04M3/493 , H04M2203/252
摘要： A user device may display, via a graphical user interface, questions associated with a voice menu that is used by an interactive voice response (IVR) system to forward calls. The user device may obtain, via the graphical user interface, user responses to the questions. In addition, the user device may send information corresponding to the user responses to the questions to a remote device. The remote device may query the IVR system to identify a call agent, in a call center, whose profile matches the information, obtain contact information of the call agent from the IVR system, and send the contact information to the user device. Furthermore, the user device may receive the contact information from the remote device and display the contact information via the graphical user interface.
摘要翻译：用户设备可以经由图形用户界面显示与由交互式语音响应（IVR）系统用于转发呼叫的语音菜单相关联的问题。用户设备可以经由图形用户界面获得用户对问题的响应。此外，用户设备可以向远程设备发送与用户对问题的响应相对应的信息。远程设备可以查询IVR系统来识别呼叫中心中的呼叫中心，其配置文件与信息匹配，从IVR系统获取呼叫代理的联系人信息，并将联系人信息发送给用户设备。此外，用户设备可以从远程设备接收联系人信息，并经由图形用户界面显示联系人信息。

3. 发明申请

US20120280799A1 RULE-BASED TRACKING OF PRODUCTS BASED ON INTELLIGENT IDENTIFIERS 有权
标题翻译：基于规则的基于智能识别器的产品跟踪
公开(公告)号：US20120280799A1
公开(公告)日：2012-11-08
申请号：US13102361
申请日：2011-05-06
申请人： Amit Singh , Chad Young , Rupesh Kumar , John Taneyhill , Dinyar Kavouspour , Fariborz Ebrahimi
发明人： Amit Singh , Chad Young , Rupesh Kumar , John Taneyhill , Dinyar Kavouspour , Fariborz Ebrahimi
IPC分类号： H04Q5/22
CPC分类号： G06Q10/087 , G06K2017/0045 , G07C5/008 , G07D11/0066 , G07F17/246 , G08B13/248 , H04L67/12
摘要： A method comprising receiving radio frequency tracker identifiers stored by tags associated with items; evaluating the radio frequency tracker identifiers based on radio frequency tracker identifiers previously received or concurrently received; identifying one or more radio frequency tracker identifiers based on the evaluating; selecting a rule from a set of rules when it is determined that an event occurred with respect to the identified one or more radio frequency tracker identifiers, wherein the set of rules correlates with information included in the radio frequency tracker identifiers and the selected rule pertains to an occurrence of the event; selecting a responsive action based on the selected rule; and generating a notification defined by the selected responsive action.
摘要翻译：一种方法，包括接收由与物品相关联的标签存储的射频跟踪器标识符; 基于先前接收或同时接收的射频跟踪器标识来评估射频跟踪器标识符; 基于所述评估识别一个或多个射频跟踪器标识符; 当确定相对于所识别的一个或多个射频跟踪器标识符发生事件时，从一组规则中选择规则，其中该组规则与包括在射频跟踪器标识符中的信息相关联，并且所选择的规则属于发生事件; 基于所选择的规则选择响应动作; 以及生成由所选择的响应动作定义的通知。

4. 发明授权

US08285856B1 Methods and systems for integrating a messaging service with an application 失效
标题翻译：将消息传递服务与应用程序集成的方法和系统
公开(公告)号：US08285856B1
公开(公告)日：2012-10-09
申请号：US11252544
申请日：2005-10-19
申请人： Akash Jain , Amit Singh , Miguel Quiroga , Syed Zafar Beyabani , Fariborz Ebrahimi
发明人： Akash Jain , Amit Singh , Miguel Quiroga , Syed Zafar Beyabani , Fariborz Ebrahimi
IPC分类号： G06F15/16
CPC分类号： G06F17/3048 , G06F17/3056
摘要： Systems and methods for integrating a messaging service with an application may comprise integrating a front end of the application with the messaging service. Furthermore, systems and methods for integrating a messaging service with an application may comprise integrating a messaging service login and an application login, the messaging service login being associated with the messaging service and the application login being associated with the application. Moreover, systems and methods for integrating a messaging service with an application may comprise configuring the messaging service to initiate business logic based upon at least one of opening a session with the messaging service and closing a session with the messaging service.
摘要翻译：将消息传递服务与应用程序集成的系统和方法可以包括将应用的前端与消息服务集成。此外，用于将消息传递服务与应用程序集成的系统和方法可以包括集成消息传递服务登录和应用程序登录，与消息传递服务相关联的消息服务登录和与应用程序相关联的应用程序登录。此外，用于将消息传递服务与应用程序集成的系统和方法可以包括：基于打开与消息传递服务的会话并关闭与消息传递服务的会话中的至少一个来配置消息传递服务以发起业务逻辑。

5. 发明申请

US20090003579A1 APPARATUS AND METHOD FOR PROVIDING CALL DEFLECTION 审中-公开
标题翻译：提供呼叫偏移的装置和方法
公开(公告)号：US20090003579A1
公开(公告)日：2009-01-01
申请号：US11771229
申请日：2007-06-29
申请人： Amit Singh , Fariborz Ebrahimi , Dinyar Kavouspour , Roopa Kotha , Bipin Sakamuri
发明人： Amit Singh , Fariborz Ebrahimi , Dinyar Kavouspour , Roopa Kotha , Bipin Sakamuri
IPC分类号： H04M3/42
CPC分类号： H04M3/523 , H04M3/4938 , H04M7/0045 , H04M2203/2011
摘要： An approach is disclosed for providing call deflection. A voice call or chat is initiated by a user to an agent to satisfy an inquiry is received. The voice call/chat is placed in a call/chat queue. The voice call/chat is deflected by invoking a data application that is accessed by the user over a data session to address the inquiry, wherein the voice call/chat is terminated if the inquiry is satisfied by through the data application.
摘要翻译：公开了一种用于提供呼叫偏转的方法。语音呼叫或聊天由用户发起到代理以满足接收到的查询。语音呼叫/聊天被放置在呼叫/聊天队列中。通过调用由用户通过数据会话访问以解决查询的数据应用程序来偏移语音呼叫/聊天，其中如果通过数据应用来满足查询，则终止语音呼叫/聊天。

6. 发明授权

US08667059B2 System and method for providing agent managed support via instant messaging 有权
标题翻译：通过即时消息提供代理管理支持的系统和方法
公开(公告)号：US08667059B2
公开(公告)日：2014-03-04
申请号：US11771184
申请日：2007-06-29
申请人： Amit Singh , Fariborz Ebrahimi , Dinyar Kavouspour , Bipin Sakamuri , Amar Nageswaram , Nikhil Goel
发明人： Amit Singh , Fariborz Ebrahimi , Dinyar Kavouspour , Bipin Sakamuri , Amar Nageswaram , Nikhil Goel
IPC分类号： G06F15/16
CPC分类号： G06Q30/02
摘要： An approach is disclosed for providing a managed chat session. An agent establishes a chat session with a user for customer support. Information from the user is received via the chat session, wherein the information is used to determine customized content to be presented to the user over the chat session for duration of the chat session.
摘要翻译：公开了一种用于提供管理聊天会话的方法。代理与用户建立聊天会话以进行客户支持。通过聊天会话接收来自用户的信息，其中该信息用于确定在聊天会话期间通过聊天会话呈现给用户的定制内容。

7. 发明授权

US08645547B1 Methods and systems for providing a messaging service 有权
标题翻译：提供消息传递服务的方法和系统
公开(公告)号：US08645547B1
公开(公告)日：2014-02-04
申请号：US11252543
申请日：2005-10-19
申请人： Akash Jain , Amit Singh , Mohammad Azzam , Fariborz Ebrahimi , Pichappan Pethachi
发明人： Akash Jain , Amit Singh , Mohammad Azzam , Fariborz Ebrahimi , Pichappan Pethachi
IPC分类号： G06F15/16 , G06F15/173
CPC分类号： G06F17/3048
摘要： Systems and methods for providing a messaging service may comprise receiving first user credentials and second user credentials corresponding to first user and second user respectively. In addition, systems and methods for providing a messaging service may include generating first capabilities and second capabilities, the first capabilities being based on roles corresponding to the first user and the second capabilities being based on roles corresponding to the second user. Moreover, systems and methods for providing a messaging service may include allowing a messaging session between the first user and the second user based on the first capabilities and the second capabilities.
摘要翻译：用于提供消息收发服务的系统和方法可以包括分别接收与第一用户和第二用户对应的第一用户凭证和第二用户凭证。此外，用于提供消息收发服务的系统和方法可以包括生成第一能力和第二能力，第一能力基于与第一用户对应的角色，第二能力基于与第二用户对应的角色。此外，用于提供消息接发服务的系统和方法可以包括基于第一能力和第二能力来允许第一用户和第二用户之间的消息会话。

8. 发明授权

US08407188B1 Methods and systems for providing data form management 有权
标题翻译：提供数据表格管理的方法和系统
公开(公告)号：US08407188B1
公开(公告)日：2013-03-26
申请号：US10898111
申请日：2004-07-23
申请人： Tao Yang , Amit Singh , Fariborz Ebrahimi , Edy Setaiwan
发明人： Tao Yang , Amit Singh , Fariborz Ebrahimi , Edy Setaiwan
IPC分类号： G06F7/00 , G06F17/00 , G06F17/20 , G06F17/21 , G06F17/22 , G06F17/24 , G06F17/25 , G06F17/26 , G06F17/27 , G06F17/28
CPC分类号： G06F17/3048
摘要： Providing data form management may comprise receiving form definition data, transforming the form definition data into an internal data structure, and storing the internal data structure in a form definition data table. In addition, providing data form management may comprise creating a form input data table corresponding to the form definition data table and notifying a form datastore that caches the internal data structure stored in the form definition data table. Furthermore, receiving the form definition data may further comprise providing a data page including at least one form component being user arrangeable on the data page and providing the ability to move, add, or delete at least one form component on the data page. The form definition data may define one of the form component or the location of the form component on the data page.
摘要翻译：提供数据表格管理可以包括接收表单定义数据，将表单定义数据变换成内部数据结构，以及将内部数据结构存储在表单定义数据表中。此外，提供数据表格管理可以包括创建与表单定义数据表相对应的表单输入数据表，并通知缓存存储在表单定义数据表中的内部数据结构的表单数据存储。此外，接收表单定义数据还可以包括提供包括至少一个表单组件的数据页面，用户可以在数据页面上排列并提供在数据页面上移动，添加或删除至少一个表单组件的能力。表单定义数据可以定义数据页面上的表单组件或表单组件的位置之一。

9. 发明授权

US07870270B1 Methods and systems for providing capability management and user administration 有权
标题翻译：提供能力管理和用户管理的方法和系统
公开(公告)号：US07870270B1
公开(公告)日：2011-01-11
申请号：US10898110
申请日：2004-07-23
申请人： Amit Singh , Roopa Kotha , Pichappan Pethachi , Fariborz Ebrahimi , Miguel Quiroga
发明人： Amit Singh , Roopa Kotha , Pichappan Pethachi , Fariborz Ebrahimi , Miguel Quiroga
IPC分类号： G06F15/16 , G06F15/173
CPC分类号： G06F17/3048
摘要： Providing capabilities management and user administration may include assigning a first profile including at least one role to a first user, the first profile having a first privilege comprising a first function and having a corresponding first target role set comprising at least one role. In addition, providing capabilities management and user administration may include assigning a second profile comprising at least one role to a second user. Furthermore, providing capabilities management and user administration may include providing the first user the ability to perform the first privilege on the second user if each role in the second profile has a corresponding matching role in the first target role set.
摘要翻译：提供能力管理和用户管理可以包括向第一用户分配包括至少一个角色的第一简档，第一简档具有包括第一功能的第一特权并具有包括至少一个角色的对应的第一目标角色集。此外，提供能力管理和用户管理可以包括向第二用户分配包括至少一个角色的第二简档。此外，提供能力管理和用户管理可以包括如果第二配置文件中的每个角色在第一目标角色集合中具有对应的匹配角色，则可以向第一用户提供对第二用户执行第一权限的能力。

10. 发明授权

US08755506B2 System and method for providing call and chat conferencing 失效
标题翻译：提供呼叫和聊天会议的系统和方法
公开(公告)号：US08755506B2
公开(公告)日：2014-06-17
申请号：US11770969
申请日：2007-06-29
申请人： Amit Singh , Fariborz Ebrahimi , Dinyar Kavouspour , Bipin Sakamuri , Amar Nageswaram
发明人： Amit Singh , Fariborz Ebrahimi , Dinyar Kavouspour , Bipin Sakamuri , Amar Nageswaram
IPC分类号： H04M3/42 , H04M11/00 , H04M1/00 , H04L12/16 , H04Q11/00
CPC分类号： H04M3/567 , G06Q10/107 , H04M3/42221 , H04M3/5322 , H04M7/0045 , H04M2201/38 , H04M2201/60
摘要： An approach is disclosed for providing an integrated call and chat conferencing system. A first participant joins in a conference, wherein the first participant communicates over a voice session. The voice session is converted into a text stream and stored. A second participant joins in the conference, wherein the second participant communicates over a chat session. The stored converted text stream is presented to second participant.
摘要翻译：公开了一种用于提供集成呼叫和聊天会议系统的方法。第一参与者加入会议，其中第一参与者通过语音会话进行通信。语音会话被转换为文本流并存储。第二个参与者加入会议，其中第二个参与者通过聊天会话进行通信。存储的转换文本流被呈现给第二参与者。

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