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    • 2. 发明申请
    • System and method for collaborative development environments
    • 协同开发环境的系统和方法
    • US20050114475A1
    • 2005-05-26
    • US10718544
    • 2003-11-24
    • Hung-Yang ChangFenno HeathHui LeiJenny LiMichael Dikun
    • Hung-Yang ChangFenno HeathHui LeiJenny LiMichael Dikun
    • G06F15/177G06Q10/00H04L29/08
    • G06Q10/10H04L67/327H04L67/36
    • A method and system for collaborative development environments allows members of a team which are physically separated to effectively work together. A Collaborative Development Environment (CDE) as a virtual space wherein all the stakeholders of a project—even if distributed by time or distance—may negotiate, brainstorm, discuss, share knowledge, and generally labor together to carry out some task, most often to create an executable deliverable and its supporting artifacts. The CDE allows people to interact with each other without shifting applications or transitioning to a different user interface, and the CDE encourages solving problems as they arise rather than waiting until the problem grows. The CDE may encompass a large variety of resources that range from role players and information items to tasks and development artifacts, but only those resources are relevant to a user's task at hand are presented.
    • 用于协作开发环境的方法和系统允许物理上分离的团队的成员有效地协同工作。 协作开发环境(CDE)作为一个虚拟空间,其中所有项目利益相关者 - 即使是按时间或距离分配 - 也可以协商,集思广益,讨论,分享知识,并共同努力地执行一些任务,最常见 创建可执行文件及其支持工件。 CDE允许人们在不改变应用程序或转换到不同用户界面的情况下相互交互,CDE鼓励解决问题,而不是等到问题发生。 CDE可以涵盖从角色扮演者和信息项到任务和开发工件的各种各样的资源,但是仅呈现与用户当前任务相关的那些资源。
    • 4. 发明授权
    • Method and system for automated call troubleshooting and resolution
    • 自动呼叫故障排除和解决方法和系统
    • US08284675B2
    • 2012-10-09
    • US11476299
    • 2006-06-28
    • Zubair AnsariWalter Scott TesterAmy PendletonRavishankar PalaparthiJenny LiParama Ghosh
    • Zubair AnsariWalter Scott TesterAmy PendletonRavishankar PalaparthiJenny LiParama Ghosh
    • G08C15/00
    • H04M3/2227H04L65/80
    • A method and apparatus for call quality troubleshooting and mitigation may include polling network communication path elements to determine network performance data, receiving a call quality alert from at least one communication unit, the call quality alert indicating degraded call quality of a call session, and analyzing the network performance data from the network communication path elements and the at least one communication unit to determine a cause of the alert and at least one action to mitigate the cause of the alert. The apparatus for call quality troubleshooting and mitigation may include a memory for storing data from network communication path elements and data from at least one communication unit, and a processor operating to poll network communication path elements to determine network performance data, to store a call quality alert received from at least one communication unit in the memory, and to the network performance data from the network communication path elements and the at least one communication unit to determine a cause of the alert and at least one action to mitigate the cause of the alert. The method and apparatus may further include correlating the data from the network communication path elements with the data from the at least one communication unit and invoking a real-time network topology investigation module to determine the cause of the call quality alert.
    • 用于呼叫质量故障排除和缓解的方法和装置可以包括轮询网络通信路径元素以确定网络性能数据,从至少一个通信单元接收呼叫质量警报,呼叫质量警报指示呼叫会话的呼叫质量下降,以及分析 来自网络通信路径元件和至少一个通信单元的网络性能数据以确定警报的原因以及至少一个动作来减轻警报的原因。 用于呼叫质量故障排除和减轻的装置可以包括用于存储来自网络通信路径元件的数据的存储器和来自至少一个通信单元的数据,以及操作以轮询网络通信路径元件以确定网络性能数据以存储呼叫质量的处理器 从存储器中的至少一个通信单元收到的警报,以及来自网络通信路径元件和至少一个通信单元的网络性能数据,以确定警报的原因和至少一个动作来减轻警报的原因 。 所述方法和装置还可以包括将来自网络通信路径元素的数据与来自至少一个通信单元的数据相关联,并且调用实时网络拓扑调查模块来确定呼叫质量警报的原因。
    • 5. 发明申请
    • Interfacing between a command line interface-based application program and a remote network device
    • 基于命令行界面的应用程序与远程网络设备之间的接口
    • US20070124005A1
    • 2007-05-31
    • US11265759
    • 2005-11-02
    • Veniamin BourakovJenny LiLieman SoewitoAmit Mokal
    • Veniamin BourakovJenny LiLieman SoewitoAmit Mokal
    • G06F17/00
    • H04L12/2429G06F9/45512G06F9/541G06F9/545H04L41/0816
    • In one embodiment, a method for interfacing between a command-line-interface (CLI)-based application program(CLI-AP) residing in a client network device, and remote network devices. The method includes predefining at least one CLI-based program routine(CLI-PR) comprising at least one CLI-based command wherein the CLI-PR is defined externally to the CLI-AP, determining by CLI-AP a set of data to be obtained from the remote network device; selecting by CLI-AP a predefined CLI-PR from the predefined CLI-PRs, the selected predefined CLI-PR corresponding to the remote network device and determined set of data to be obtained; instructing the client network device by CLI-AP to execute the selected predefined CLI-PR, wherein executing selected predefined PR will cause the selected predefined CLI-PR to obtain the determined set of data from remote network device and to configure the obtained data in a predetermined format; and querying configured data by CLI-AP to retrieve the determined set of data.
    • 在一个实施例中,一种用于在驻留在客户端网络设备中的基于命令行界面(CLI)的应用程序(CLI-AP)与远程网络设备之间进行接口的方法。 该方法包括预定义至少一个基于CLI的程序例程(CLI-PR),其包括至少一个基于CLI的命令,其中CLI-PR在CLI-AP外部定义,由CLI-AP确定一组数据 从远程网络设备获取; 通过CLI-AP从预定义的CLI-PR中选择预定义的CLI-PR,所选择的预定义CLI-PR对应于远程网络设备和确定的要获得的数据集; 通过CLI-AP指示客户端网络设备执行所选择的预定义的CLI-PR,其中执行所选择的预定义PR将导致所选择的预定义CLI-PR从远程网络设备获得所确定的数据集,并将所获得的数据配置在 预定格式; 并通过CLI-AP查询配置的数据来检索确定的数据集。
    • 10. 发明申请
    • Method and system for automated call troubleshooting and resolution
    • 自动呼叫故障排除和解决方法和系统
    • US20080037443A1
    • 2008-02-14
    • US11476299
    • 2006-06-28
    • Zubair AnsariWalter Scott TesterAmy PendletonRavishankar PalaparthiJenny LiParama Ghosh
    • Zubair AnsariWalter Scott TesterAmy PendletonRavishankar PalaparthiJenny LiParama Ghosh
    • H04L12/28
    • H04M3/2227H04L65/80
    • A method and apparatus for call quality troubleshooting and mitigation may include polling network communication path elements to determine network performance data, receiving a call quality alert from at least one communication unit, the call quality alert indicating degraded call quality of a call session, and analyzing the network performance data from the network communication path elements and the at least one communication unit to determine a cause of the alert and at least one action to mitigate the cause of the alert. The apparatus for call quality troubleshooting and mitigation may include a memory for storing data from network communication path elements and data from at least one communication unit, and a processor operating to poll network communication path elements to determine network performance data, to store a call quality alert received from at least one communication unit in the memory, and to the network performance data from the network communication path elements and the at least one communication unit to determine a cause of the alert and at least one action to mitigate the cause of the alert. The method and apparatus may further include correlating the data from the network communication path elements with the data from the at least one communication unit and invoking a real-time network topology investigation module to determine the cause of the call quality alert.
    • 用于呼叫质量故障排除和缓解的方法和装置可以包括轮询网络通信路径元素以确定网络性能数据,从至少一个通信单元接收呼叫质量警报,呼叫质量警报指示呼叫会话的呼叫质量下降,以及分析 来自网络通信路径元件和至少一个通信单元的网络性能数据以确定警报的原因以及至少一个动作来减轻警报的原因。 用于呼叫质量故障排除和减轻的装置可以包括用于存储来自网络通信路径元件的数据的存储器和来自至少一个通信单元的数据,以及操作以轮询网络通信路径元件以确定网络性能数据以存储呼叫质量的处理器 从存储器中的至少一个通信单元收到的警报,以及来自网络通信路径元件和至少一个通信单元的网络性能数据,以确定警报的原因和至少一个动作来减轻警报的原因 。 所述方法和装置还可以包括将来自网络通信路径元素的数据与来自至少一个通信单元的数据相关联,并且调用实时网络拓扑调查模块来确定呼叫质量警报的原因。