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    • 4. 发明申请
    • Method and system of directed, two-way consultative communications between a webpage user and a remote representative
    • 网页用户和远程代表之间的有针对性的双向协商通信的方法和系统
    • US20160189263A1
    • 2016-06-30
    • US14757792
    • 2015-12-23
    • Jason Junge
    • Jason Junge
    • G06Q30/06
    • G06Q30/0619G06F3/048G06F3/1454G06Q30/0281G06Q30/0613G06Q30/0617G06Q30/0625G06Q30/0631G06Q30/0641
    • A method of providing directed, two-way consultative communications between a consumer and a customer service representative comprises: establishing a storyboard layout by a company to provide a guideline for the customer service representative to follow; receiving a request by the consumer for a consultation regarding a product or service offered by the company; initiating a two-way online web browser session between the consumer and the customer service representative; pushing content from customer service representative computing device to a consumer computing device, wherein the content is pulled from a server of the company and place in the storyboard layout; and returning data from the consumer computing device to the customer service representative device in response to the content pushed from the customer service representative computing device to the consumer computing device.
    • 一种在消费者和客户服务代表之间提供有针对性的双向咨询通信的方法包括:由公司建立故事板布局以提供客户服务代表遵循的指导; 收到消费者关于公司提供的产品或服务的咨询的请求; 在消费者和客户服务代表之间启动双向在线网络浏览器会话; 将内容从客户服务代表计算设备推送到消费者计算设备,其中内容从公司的服务器被拉出并置于故事板布局中; 以及响应于从客户服务代表计算设备推送到消费者计算设备的内容,将数据从消费者计算设备返回到客户服务代表设备。