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    • 2. 发明申请
    • Metadata collection
    • 元数据收集
    • US20070280204A1
    • 2007-12-06
    • US11444746
    • 2006-05-31
    • David A. HowellDavid MilsteinKuansan WangLinda CriddleMichael D. MaluegPhilip A. ChouScott C. ForbesTimothy M. Moore
    • David A. HowellDavid MilsteinKuansan WangLinda CriddleMichael D. MaluegPhilip A. ChouScott C. ForbesTimothy M. Moore
    • H04L12/66
    • H04L12/66
    • A method and system for collecting and communicating contextual information relating to a VoIP conversation is provided. Structured hierarchies are utilized for efficient communications of various amounts and types of contextual information relating to a VoIP conversation. Information identifying at least one structured hierarchy, which will be used to carry the contextual information, is transmitted during establishment of a conversation between two VoIP enhanced devices. The structured hierarchy is selected from a set of predefined and declared structured hierarchies. Subsequently transmitted contextual information exchanged between two VoIP enhanced devices is represented in accordance with the identified structural hierarchy. VoIP clients, network infrastructure, and various service providers can collect the contextual information based on the identified structured hierarchy, update the contextual information by adding, deleting and/or modifying the contextual data. The updated contextual information will be transmitted to other clients, network infrastructure, and service providers.
    • 提供了一种用于收集和传送与VoIP对话相关的上下文信息的方法和系统。 结构化层次结构用于与VoIP对话相关的各种数量和类型的上下文信息的有效通信。 在两个VoIP增强设备之间的对话建立期间,发送识别用于携带上下文信息的至少一个结构化层次结构的信息。 从一组预定义和声明的结构化层次结构中选择结构化层次结构。 随后根据所识别的结构层次来表示在两个VoIP增强设备之间交换的传送的上下文信息。 VoIP客户端,网络基础设施和各种服务提供商可以基于所识别的结构化层次结构收集上下文信息,通过添加,删除和/或修改上下文数据来更新上下文信息。 更新的上下文信息将被传输到其他客户端,网络基础设施和服务提供商。
    • 9. 发明申请
    • VoIP two-way broadcasting
    • VoIP双向广播
    • US20080003941A1
    • 2008-01-03
    • US11480752
    • 2006-06-30
    • David MilsteinKuansan WangLinda CriddleLon-Chan ChuScott C. Forbes
    • David MilsteinKuansan WangLinda CriddleLon-Chan ChuScott C. Forbes
    • H04H1/00
    • H04H60/06H04H20/08H04H20/59H04H60/46H04H2201/30H04L65/1096H04L67/30
    • A method and system for providing an ability to have two-way broadcasting in a VoIP system is provided. A call center may originate or relay a broadcast message to several clients. When a third party requests to broadcast a message, or specified triggering events are detected, content of the message may be collected and composed, and a group of recipient clients identified based on the content of the message. An individual broadcast message may be formatted, scheduled and transmitted based on the profile information of the recipient client(s). Moreover, a set of rules to specify the process of broadcasting may be provided from the third party and the service provider. For example, based on a set of rules, a next group of recipient clients may be determined after the initial broadcast and different broadcast messages may be formatted for each recipient client and transmitted.
    • 提供了一种用于提供在VoIP系统中具有双向广播的能力的方法和系统。 呼叫中心可以向多个客户端发起或转发广播消息。 当第三方请求广播消息或检测到指定的触发事件时,可以收集和组合消息的内容,以及基于消息的内容标识的一组接收者客户端。 单个广播消息可以基于接收者客户端的简档信息进行格式化,调度和发送。 此外,可以从第三方和服务提供商提供用于指定广播过程的一组规则。 例如,基于一组规则,可以在初始广播之后确定下一组接收者客户端,并且可以为每个接收方客户端格式化不同的广播消息并进行发送。