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    • 7. 发明授权
    • Text edit tracker that categorizes communications, determines distances between templates, codes templates in color, and uses a morphing score based on edits
    • 对通信进行分类的文本编辑跟踪器,确定模板之间的距离,颜色的代码模板,并使用基于编辑的变形分数
    • US08170961B2
    • 2012-05-01
    • US12252732
    • 2008-10-16
    • Srinivas BangaloreDavid J. Smith
    • Srinivas BangaloreDavid J. Smith
    • G06F11/00
    • G06F17/248
    • A method for monitoring edits to a template for responding to an incoming communication includes categorizing the incoming communication into a category associated with the template for a response to the incoming communication. The method also includes determining distances between the template and each of a set of responses based on the template, at a predetermined level of granularity. The method also includes coding the template in accordance with the determined distances and displaying the coded template. A method for extracting a new template based on responses to an existing template includes selecting factors that affect quantitative measures for preparing a response to the incoming communication. The method includes using a mathematical model of the factors to cluster a set of responses created based on the existing template into two clusters. The method further includes restricting a first cluster centroid to be the existing template and searching for a second cluster centroid for a second cluster.
    • 用于监视对模板的编辑以响应传入通信的方法包括将传入通信分类为与模板相关联的类别以对于进入通信的响应。 该方法还包括以预定的粒度级确定基于模板的模板与一组响应中的每一个之间的距离。 该方法还包括根据确定的距离对模板进行编码并显示编码的模板。 基于对现有模板的响应来提取新模板的方法包括选择影响对进入通信的响应的定量测量的因素。 该方法包括使用这些因素的数学模型将基于现有模板创建的一组响应聚类成两个聚类。 该方法还包括将第一聚类中心限制为现有模板并搜索第二聚簇的第二聚类质心。