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    • 7. 发明申请
    • METHOD AND APPARATUS FOR PROVIDING ADVICE TO SERVICE PROVIDER
    • 向服务提供者提供建议的方法和装置
    • US20120078683A1
    • 2012-03-29
    • US13076904
    • 2011-03-31
    • Veena B. MendirattaChitra PhadkeHuseyin Uzunalioglu
    • Veena B. MendirattaChitra PhadkeHuseyin Uzunalioglu
    • G06Q10/00
    • G06Q30/0201
    • A method for providing advice to a service provider includes; a) accessing customer, network, and service data stored in disparate data sources, the data relating to services provided to customers by a service provider over a network infrastructure, a virtualization platform presenting the disparate data in a common logical view; b) processing the data in an analytics platform using a service advisor algorithm to form conclusions and predictions regarding management of customer churn and generate advice; and c) formulating results from the processing to enable the service provider to consider the data, conclusions, predictions, and advice in relation to reduction of customer churn. The service advisor algorithm may also be used for personalization of service provided to customers, targeted marketing of services to customers or non-customers, and management of the network infrastructure. An apparatus for providing advice to a service provider includes the virtualization and analytics platforms.
    • 向服务提供者提供建议的方法包括: a)访问存储在不同数据源中的客户,网络和服务数据,与服务提供商通过网络基础设施提供给客户的服务有关的数据;以普通逻辑视图呈现不同数据的虚拟化平台; b)使用服务顾问算法在分析平台中处理数据,以形成关于客户流失管理的结论和预测并产生咨询; 以及c)制定处理结果,使服务提供商能够考虑与减少客户流失有关的数据,结论,预测和建议。 服务顾问算法还可用于个性化提供给客户的服务,针对客户或非客户的服务的定向营销以及网络基础设施的管理。 用于向服务提供商提供建议的装置包括虚拟化和分析平台。