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1. 发明授权

US07286656B2 Method and system for displaying customer information 失效
标题翻译：显示客户信息的方法和系统
公开(公告)号：US07286656B2
公开(公告)日：2007-10-23
申请号：US10987423
申请日：2004-11-12
申请人： D. Alexis Castro , Kurt A. Ensminger , Holly C. Fisher , Mimi Gizoni , Carolyn M. Jones , Kurt M. Joseph , Ann G. Lakin , Gail A. Malaret , Hector Martinez , Elizabeth Mattingly , Justine X. Moore , David Schaefers , Sheri Schalk , Traci N. Tyus , Edward Votoupal , Carole A. Weidhuner , Kevin S. Wilkerson , Tammy L. Winter-Patterson
发明人： D. Alexis Castro , Kurt A. Ensminger , Holly C. Fisher , Mimi Gizoni , Carolyn M. Jones , Kurt M. Joseph , Ann G. Lakin , Gail A. Malaret , Hector Martinez , Elizabeth Mattingly , Justine X. Moore , David Schaefers , Sheri Schalk , Traci N. Tyus , Edward Votoupal , Carole A. Weidhuner , Kevin S. Wilkerson , Tammy L. Winter-Patterson
IPC分类号： H04M15/00 , G09G5/02 , G06F3/00 , G06F3/048
CPC分类号： G06Q30/02 , G06Q30/016 , G06Q30/06 , G06Q40/00 , H04M3/5183 , H04M15/00 , H04M15/41 , H04M15/43 , H04M15/44 , H04M15/58 , H04M15/745 , H04M15/75 , H04M15/765 , H04M15/7655 , H04M15/77 , H04M15/772 , H04M15/773 , H04M2201/42 , H04M2215/0104 , H04M2215/0108 , H04M2215/0164 , H04M2215/0188 , H04M2215/72 , H04M2215/724 , H04M2215/725 , H04M2215/7254 , H04M2215/7263 , H04M2215/7268
摘要： According to one embodiment of the invention, a method for displaying information is provided. The method includes providing an identity information section, a product information section, and a notes section. The method also includes identifying a plurality of categories of transaction information associated with the particular one of the customers. The method also includes displaying, on a same single layout, the identity information section, the product information section, the notes section, a plurality of tabs identifying the respective categories of transaction information, and the window.
摘要翻译：根据本发明的一个实施例，提供了一种用于显示信息的方法。该方法包括提供身份信息部分，产品信息部分和注释部分。该方法还包括识别与特定客户相关联的多个类别的交易信息。该方法还包括在相同的单一布局上显示身份信息部分，产品信息部分，注释部分，识别交易信息的各个类别的多个标签和窗口。

2. 发明授权

US06823053B2 Method and system for displaying customer information 有权
标题翻译：显示客户信息的方法和系统
公开(公告)号：US06823053B2
公开(公告)日：2004-11-23
申请号：US10264594
申请日：2002-10-03
申请人： D. Alexis Castro , Kurt A. Ensminger , Holly C. Fisher , Mimi Gizoni , Carolyn M. Jones , Kurt M. Joseph , Ann G. Lakin , Gail A. Malaret , Hector Martinez , Elizabeth Mattingly , Justine X. Moore , David Schaefers , Sheri Schalk , Traci N. Tyus , Edward Votoupal , Carole A. Weidhuner , Kevin S. Wilkerson , Tammy L. Winter-Patterson
发明人： D. Alexis Castro , Kurt A. Ensminger , Holly C. Fisher , Mimi Gizoni , Carolyn M. Jones , Kurt M. Joseph , Ann G. Lakin , Gail A. Malaret , Hector Martinez , Elizabeth Mattingly , Justine X. Moore , David Schaefers , Sheri Schalk , Traci N. Tyus , Edward Votoupal , Carole A. Weidhuner , Kevin S. Wilkerson , Tammy L. Winter-Patterson
IPC分类号： H04M1500
CPC分类号： G06Q30/02 , G06Q30/016 , G06Q30/06 , G06Q40/00 , H04M3/5183 , H04M15/00 , H04M15/41 , H04M15/43 , H04M15/44 , H04M15/58 , H04M15/745 , H04M15/75 , H04M15/765 , H04M15/7655 , H04M15/77 , H04M15/772 , H04M15/773 , H04M2201/42 , H04M2215/0104 , H04M2215/0108 , H04M2215/0164 , H04M2215/0188 , H04M2215/72 , H04M2215/724 , H04M2215/725 , H04M2215/7254 , H04M2215/7263 , H04M2215/7268
摘要： According to one embodiment of the invention, a method for displaying information is provided. The method includes providing an identity information section, a product information section, and a notes section. The method also includes identifying a plurality of categories of transaction information associated with the particular one of the customers. The method also includes displaying, on a same single layout, the identity information section, the product information section, the notes section, a plurality of tabs identifying the respective categories of transaction information, and the window.
摘要翻译：根据本发明的一个实施例，提供了一种用于显示信息的方法。该方法包括提供身份信息部分，产品信息部分和注释部分。该方法还包括识别与特定客户相关联的多个类别的交易信息。该方法还包括在相同的单一布局上显示身份信息部分，产品信息部分，注释部分，识别交易信息的各个类别的多个标签和窗口。

3. 发明授权

US08646051B2 Automated password reset via an interactive voice response system 失效
标题翻译：通过交互式语音应答系统自动重置密码
公开(公告)号：US08646051B2
公开(公告)日：2014-02-04
申请号：US10937961
申请日：2004-09-10
申请人： Jonathan Paden , Bobby Sams , Kurt M. Joseph , Donna McCaffrey , Jon Harris
发明人： Jonathan Paden , Bobby Sams , Kurt M. Joseph , Donna McCaffrey , Jon Harris
IPC分类号： G06F7/04 , G06F15/16 , G06F17/30 , H04L29/06
CPC分类号： H04L63/083
摘要： A method for resetting Internet access account passwords can include the step of connecting a user with an interactive voice response system (IVR). At least one access account associated with the user can be determined. The IVR can validate that the user is authorized to access the access account. The IVR can then cause a password associated with the at least one access account to be reset. The IVR can also present the reset password to the user.
摘要翻译：用于重置互联网访问帐户密码的方法可以包括将用户与交互式语音响应系统（IVR）连接的步骤。可以确定与用户相关联的至少一个访问帐户。 IVR可以验证用户是否被授权访问访问帐户。然后，IVR可以使与至少一个访问帐户相关联的密码重置。 IVR还可以向用户显示重置密码。

4. 发明授权

US08218754B2 System, method and software for transitioning between speech-enabled applications using action-object matrices 有权
标题翻译：使用动作对象矩阵在启用语音的应用程序之间转换的系统，方法和软件
公开(公告)号：US08218754B2
公开(公告)日：2012-07-10
申请号：US12619289
申请日：2009-11-16
申请人： Theodore B. Pasquale , Benjamin A. Knott , Kurt M. Joseph , Robert R. Bushey
发明人： Theodore B. Pasquale , Benjamin A. Knott , Kurt M. Joseph , Robert R. Bushey
IPC分类号： H04M1/64 , H04M3/00
CPC分类号： H04M3/523 , H04L12/2854 , H04M3/51 , H04M2201/40
摘要： A system, method and software are described for facilitating transitions between speech-enabled applications employing action-object matrices. In an exemplary embodiment, an automatic call router determines a service agent destination by identifying an action-object combination included in a user utterance. In addition to forwarding the user to the service agent destination, the automatic call router sends one or more aspects of the user utterance to the service agent for use therewith. The service agent may then use aspects of the forwarded information to request further information from the user or to begin performance of a user desired transaction.
摘要翻译：描述了一种系统，方法和软件，用于促进使用动作对象矩阵的支持语音的应用之间的转换。在示例性实施例中，自动呼叫路由器通过识别包括在用户话语中的动作对象组合来确定服务代理目的地。除了将用户转发到服务代理目的地之外，自动呼叫路由器将用户话语的一个或多个方面发送到服务代理以与其一起使用。然后，服务代理可以使用转发的信息的方面来请求来自用户的进一步信息或开始执行用户期望的交易。

5. 发明授权

US07983412B2 System and method for automating handling of slamming and cramming complaints 失效
标题翻译：自动处理砰击和抱怨投诉的制度和方法
公开(公告)号：US07983412B2
公开(公告)日：2011-07-19
申请号：US11855087
申请日：2007-09-13
申请人： Kurt M. Joseph , Robert R. Bushey , Benjamin A. Knott , John M. Martin
发明人： Kurt M. Joseph , Robert R. Bushey , Benjamin A. Knott , John M. Martin
IPC分类号： H04M3/02 , H04W4/26
CPC分类号： G06Q30/02 , G06Q10/109 , H04M3/5166
摘要： A method and system for automating customer slamming and cramming complaints includes an automated reporting system having one or more receiving devices and a complaint module. Customers who want to report a slam or cram access the automated reporting system and report the complaint without having to speak with a customer service representative. The complaint module obtains the customer telephone number and retrieves customer account information using the customer telephone number. Using the customer account information, the complaint module extrapolates a type of complaint for the customer complaint and prompts the customer for information regarding the customer complaint and the type of the complaint. The customer provides customer responses to the prompts and the complaint module provides an indication to the customer regarding each customer response. Once the customer complaint has been resolved, the complaint module stores information regarding the slam or cram for reporting requirements and tracking purposes.
摘要翻译：用于自动化客户砰击和挤压投诉的方法和系统包括具有一个或多个接收设备和投诉模块的自动报告系统。想要报告大满贯或者填写的客户访问自动报告系统并报告投诉，而不必与客户服务代表交谈。投诉模块获取客户电话号码，并使用客户电话号码检索客户帐户信息。使用客户帐户信息，投诉模块会推断客户投诉的投诉类型，并提示客户提供有关客户投诉和投诉类型的信息。客户提供客户对提示的响应，投诉模块向客户提供关于每个客户响应的指示。一旦客户投诉得到解决，投诉模块将存储有关用于报告要求和跟踪目的的大满贯或填写的信息。

6. 发明授权

US07936862B2 Intelligently providing dialup access numbers using an automated voice response system 有权
标题翻译：使用自动语音响应系统智能提供拨号接入号码
公开(公告)号：US07936862B2
公开(公告)日：2011-05-03
申请号：US12014396
申请日：2008-01-15
申请人： Jon Paden , Bobby Sams , Kurt M. Joseph , Wei Li
发明人： Jon Paden , Bobby Sams , Kurt M. Joseph , Wei Li
IPC分类号： H04M11/00
CPC分类号： H04M3/42059 , H04M3/42348 , Y10S707/99933
摘要： A method for an automated voice response system to present access numbers to dial-up Internet users. The automated voice response system can perform the step of establishing a telephony communication with a party responsive to a received telephone call from the party. An indicator a service region within which dial-up Internet access is requested can be received by the automated voice response system. At least one data store can be queried for access numbers associated with the service region. A response to the querying step can be dynamically generated. The generated response can be customized specifically for the telephony communication. When the response includes at least one access number, the included access number or numbers can be presented to the party across the telephone communication.
摘要翻译：一种用于向拨号上网用户提供接入号码的自动语音应答系统的方法。自动语音响应系统可以执行与响应于从该方接收到的电话呼叫的一方建立电话通信的步骤。可以通过自动语音响应系统接收要求拨号上网的服务区域的指示符。可以查询与服务区域相关联的访问号码至少一个数据存储。可以动态生成对查询步骤的响应。生成的响应可以专门为电话通信定制。当响应包括至少一个接入号码时，所包括的接入号码或号码可以通过电话通信呈现给该方。

7. 发明授权

US07551723B2 System and method for the automated analysis of performance data 有权
标题翻译：用于自动分析性能数据的系统和方法
公开(公告)号：US07551723B2
公开(公告)日：2009-06-23
申请号：US11005685
申请日：2004-12-07
申请人： Scott H. Mills , Kurt M. Joseph , Theodore B. Pasquale , Robert R. Bushey , John M. Martin , Benjamin A. Knott
发明人： Scott H. Mills , Kurt M. Joseph , Theodore B. Pasquale , Robert R. Bushey , John M. Martin , Benjamin A. Knott
IPC分类号： H04M1/24
CPC分类号： G10L15/1822 , G06F8/20 , G06Q10/10 , H04M15/00
摘要： A method and system for automating the analysis of performance data includes an analysis system automatically analyzing a plurality of performance data sets, a task engine, and a score engine. The task engine allows for the matching of each performance data set with an assigned task for each performance data set and the retrieval of a correct key sequence for each performance data set. The score engine compares the correct key sequence with a recorded key sequence of the performance data set to determine if the assigned task is successfully accomplished. The score engine further calculates one or more response times for each performance data set. The automated analysis of performance data allows for a cost savings, more efficient use of time, and more reliable and consistent performance data analysis results.
摘要翻译：用于自动分析性能数据的方法和系统包括分析系统自动分析多个性能数据集，任务引擎和分数引擎。任务引擎允许每个性能数据集与每个性能数据集的分配任务匹配，以及检索每个性能数据集的正确密钥序列。分数引擎将正确的密钥序列与性能数据集的记录密钥序列进行比较，以确定分配的任务是否成功完成。得分引擎进一步计算每个性能数据集的一个或多个响应时间。性能数据的自动化分析可以节省成本，更有效地利用时间，更可靠和一致的性能数据分析结果。

8. 发明授权

US07346152B2 Intelligently providing dialup access numbers using an automated voice response system 失效
标题翻译：使用自动语音响应系统智能提供拨号接入号码
公开(公告)号：US07346152B2
公开(公告)日：2008-03-18
申请号：US10965419
申请日：2004-10-14
申请人： Jonathan Paden , Bobby Sams , Kurt M. Joseph , Wei Li
发明人： Jonathan Paden , Bobby Sams , Kurt M. Joseph , Wei Li
IPC分类号： H04M11/00
CPC分类号： H04M3/42059 , H04M3/42348 , Y10S707/99933
摘要： A method for an automated voice response system to present access numbers to dial-up Internet users. The automated voice response system can perform the step of establishing a telephony communication with a party responsive to a received telephone call from the party. An indicator a service region within which dial-up Internet access is requested can be received by the automated voice response system. At least one data store can be queried for access numbers associated with the service region. A response to the querying step can be dynamically generated. The generated response can be customized specifically for the telephony communication. When the response includes at least one access number, the included access number or numbers can be presented to the party across the telephone communication.
摘要翻译：一种用于向拨号上网用户提供接入号码的自动语音应答系统的方法。自动语音响应系统可以执行与响应于从该方接收到的电话呼叫的一方建立电话通信的步骤。可以通过自动语音响应系统接收要求拨号上网的服务区域的指示符。可以查询与服务区域相关联的访问号码至少一个数据存储。可以动态生成对查询步骤的响应。生成的响应可以专门为电话通信定制。当响应包括至少一个接入号码时，所包括的接入号码或号码可以通过电话通信呈现给该方。

9. 发明授权

US07308288B2 System and method for prioritized interface design 有权
标题翻译：优化接口设计的系统和方法
公开(公告)号：US07308288B2
公开(公告)日：2007-12-11
申请号：US10646631
申请日：2003-08-22
申请人： Theodore Pasquale , Kurt M. Joseph , Scott H. Mills
发明人： Theodore Pasquale , Kurt M. Joseph , Scott H. Mills
IPC分类号： H04Q7/32
CPC分类号： G06F3/0482 , H04M1/72583 , H04M1/72586
摘要： A system and method for prioritized interface design are disclosed. In one embodiment of a system incorporating teachings of the present disclosure, a wireless-enabled device may include a display, a user input mechanism, and a housing component that at least partially defines an internal cavity. The device may have several engines including a display engine that can initiate presentation of a menu that has several selectable items displayed in respective menu positions. The device may also include a metric engine that tracks some selection metric for the selectable items and a priority engine that determines a prioritization level for the selectable items. In some embodiments, the prioritization level may be related to a selection metric. The device may also have a mapping engine that modifies assigned menu positions for the selectable items in response to changes in the prioritization level of the items.
摘要翻译：公开了一种优先接口设计的系统和方法。在包含本公开的教导的系统的一个实施例中，无线使能设备可以包括至少部分地限定内部空腔的显示器，用户输入机构和壳体部件。该设备可以具有几个引擎，其包括显示引擎，显示引擎可以启动具有在相应菜单位置中显示的多个可选项目的菜单的呈现。设备还可以包括跟踪可选项目的一些选择度量的度量引擎和确定可选项目的优先级水平的优先级引擎。在一些实施例中，优先级级别可以与选择度量相关。该设备还可以具有映射引擎，其响应于项目的优先级级别的改变来修改可选项目的分配的菜单位置。

10. 发明申请

US20130326250A1 MANAGING POWER CONSUMPTION OF ELECTRONIC DEVICES RESPONSIVE TO USAGE FORECAST 有权
标题翻译：管理用于预测的电子设备的功耗
公开(公告)号：US20130326250A1
公开(公告)日：2013-12-05
申请号：US13485045
申请日：2012-05-31
申请人： Marc Sullivan , Greg W. Edwards , Kurt M. Joseph
发明人： Marc Sullivan , Greg W. Edwards , Kurt M. Joseph
IPC分类号： G06F1/32
CPC分类号： G06F1/3234 , G06F1/3206 , G06F9/4418
摘要： A system and process that incorporates teachings of the subject disclosure may include, for example, transitioning a processor from a high-power consumption state to a low-power consumption state, wherefrom return to the high-power consumption state includes a boot process. Future demand for operation of the processor in the high-power consumption state is predicted, while the processor is in the low-power consumption state. The processor is transitioned from the low-power consumption state to the high-power consumption state in response to predicting future demand for operation of the processor in the high-power consumption state. Such transition of the processor from the low-power consumption state to the high-power consumption state sufficiently precedes actual demand for operation of the processor in the high-power consumption state so as to avoid perceptible user delay. Other embodiments are disclosed.
摘要翻译：结合本公开的教导的系统和过程可以包括例如将处理器从高功耗状态转换到低功耗状态，由此返回到高功耗状态包括引导过程。在处理器处于低功耗状态时，预测处于高功耗状态的处理器的未来操作需求。响应于预测在高功耗状态下处理器的操作的未来需求，处理器从低功耗状态转换到高功耗状态。处理器从低功耗状态到高功耗状态的这种转换充分地超过处于高功耗状态的操作的实际需求，以避免可察觉的用户延迟。公开了其他实施例。

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