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1. 发明申请

US20100100824A1 GRAPHICAL USER INTERFACE FOR RESOURCE MANAGEMENT 审中-公开
标题翻译：用于资源管理的图形用户界面
公开(公告)号：US20100100824A1
公开(公告)日：2010-04-22
申请号：US12253001
申请日：2008-10-16
申请人： Claudio Bartolini , Gilad Barash , Lionel Fradin , Todd Bashor
发明人： Claudio Bartolini , Gilad Barash , Lionel Fradin , Todd Bashor
IPC分类号： G06F3/00
CPC分类号： G06Q10/06
摘要： A system comprises a processor and a display coupled to the processor. The processor causes the display to output graphical representations of workgroups based on workgroup data, and the processor accepts as input a constraint to a particular workgroup via manipulation of the particular workgroup's graphical representation. The processor also causes the display to output updated graphical representations of the workgroups based on application of the constraint to the workgroup data.
摘要翻译：系统包括处理器和耦合到处理器的显示器。处理器使得显示器基于工作组数据输出工作组的图形表示，并且处理器通过操纵特定工作组的图形表示来接受作为输入的特定工作组的约束。处理器还使得显示器基于将约束应用于工作组数据来输出工作组的更新的图形表示。

2. 发明申请

US20130238521A1 INTERPRETING REQUESTS AND PROVIDING RESPONSES IN THE CONTEXT OF A PROCESS 审中-公开
标题翻译：解释要求和在过程的背景下提供的反应
公开(公告)号：US20130238521A1
公开(公告)日：2013-09-12
申请号：US13415803
申请日：2012-03-08
申请人： Sven Graupner , Hamid Reza Motahari Nezhad , Claudio Bartolini
发明人： Sven Graupner , Hamid Reza Motahari Nezhad , Claudio Bartolini
IPC分类号： G06Q10/00
CPC分类号： G06Q10/00
摘要： A system including one or more processors and memory. The memory stores computer-executable instructions that control the one or more processors to receive requests, interpret the requests in the context of a process, and provide responses based on interpretations of the requests in the context of the process.
摘要翻译：包括一个或多个处理器和存储器的系统。存储器存储控制一个或多个处理器以接收请求的计算机可执行指令，在进程的上下文中解释请求，并且基于在该过程的上下文中对请求的解释来提供响应。

3. 发明申请

US20130159242A1 PERFORMING WHAT-IF ANALYSIS 有权
标题翻译：执行什么 - 如果分析
公开(公告)号：US20130159242A1
公开(公告)日：2013-06-20
申请号：US13818677
申请日：2010-09-01
申请人： Maher Rahmouni , Marianne Hickey , Claudio Bartolini , Andrew Byde
发明人： Maher Rahmouni , Marianne Hickey , Claudio Bartolini , Andrew Byde
IPC分类号： G06N5/04
CPC分类号： G06N5/048 , G06Q10/06313
摘要： Information relating to project metric data and occurrence of events in a plurality of projects is received (102). Uncertainty data is determined (106) based on the received information, where the uncertainty data represents a probability distribution of at least one metric associated with the active project. Input relating to a scenario to perform what-if analysis is received (108), and based on the input, what-if analysis is performed (110).
摘要翻译：接收与项目度量数据有关的信息和在多个项目中发生事件的信息（102）。基于接收的信息确定不确定性数据（106），其中不确定性数据表示与活动项目相关联的至少一个度量的概率分布。（108），并且基于输入，假设分析被执行（110）的与场景相关的输入。

4. 发明申请

US20140164051A1 Recommending a Next Step to Take in a Case 审中-公开
标题翻译：推荐下一步的案例
公开(公告)号：US20140164051A1
公开(公告)日：2014-06-12
申请号：US14131536
申请日：2011-08-25
申请人： Hamid Reza Motahari Nezhad , Claudio Bartolini
发明人： Hamid Reza Motahari Nezhad , Claudio Bartolini
IPC分类号： G06Q10/06
CPC分类号： G06Q10/0633 , G06Q10/0631
摘要： A flow model of an activity flow that is based on cases is provided. The flow model is annotated with information from the cases. A matching step in the activity flow that matches a given step of a particular case is identified, and a next step is recommended based on the matching step in the activity flow of the flow model.
摘要翻译：提供了基于案例的活动流的流模型。流量模型用来自案例的信息进行注释。识别与特定情况的给定步骤匹配的活动流中的匹配步骤，并且基于流模型的活动流程中的匹配步骤推荐下一步骤。

5. 发明申请

US20130073533A1 METHOD AND SYSTEM FOR COMPARING AND LOCATING PROJECTS 有权
标题翻译：比较和定位项目的方法和系统
公开(公告)号：US20130073533A1
公开(公告)日：2013-03-21
申请号：US13636412
申请日：2010-04-09
申请人： Marianne Hickey , David Trastour , Andrew Byde , Maher Rahmouni , Claudio Bartolini
发明人： Marianne Hickey , David Trastour , Andrew Byde , Maher Rahmouni , Claudio Bartolini
IPC分类号： G06F17/30
CPC分类号： G06F17/30011 , G06K9/00483 , G06N99/005
摘要： One embodiment of the present invention is directed to a project search system, implemented on one or more computer systems, comprising two or more stored projects represented by electronically stored, computer-accessible data that are stored in a project-database component; a project-comparator subsystem, executed on the one or more computer systems, that generates a similarity metric for two electronically-represented projects input to the project-comparator subsystem; and a project search engine, executed on the one or more computer systems, that receives data that represents an input project, identifies, by pairwise comparison of the stored projects with the input project using the project-comparator subsystem, one or more stored projects with greatest similarity to the input project, and outputs, to a graphical interface displayed on a computer display or to an application program, indications of the one or more stored projects with greatest similarity to the input project.
摘要翻译：本发明的一个实施例涉及一种在一个或多个计算机系统上实现的项目搜索系统，包括由存储在项目数据库组件中的由电子存储的计算机可访问数据表示的两个或多个存储的项目; 在一个或多个计算机系统上执行的项目 - 比较器子系统，其为输入到项目 - 比较器子系统的两个电子代表项目生成相似性度量; 以及在一个或多个计算机系统上执行的项目搜索引擎，其接收表示输入项目的数据，通过使用项目比较器子系统将存储的项目与输入项目成对比较来识别一个或多个存储的项目，与输入项目最相似，并将其输出到在计算机显示器或应用程序上显示的图形界面，指示与输入项目最相似的一个或多个存储的项目。

6. 发明申请

US20130054301A1 PROCESS REFINEMENT 审中-公开
标题翻译：过程改进
公开(公告)号：US20130054301A1
公开(公告)日：2013-02-28
申请号：US13219485
申请日：2011-08-26
申请人： Hamid Reza Motahari Nezhad , Sven Graupner , Claudio Bartolini
发明人： Hamid Reza Motahari Nezhad , Sven Graupner , Claudio Bartolini
IPC分类号： G06Q10/06
CPC分类号： G06Q10/06 , G06Q10/10
摘要： A customized process template is generated for an organization by customizing an abstract process template of a process for the organization. A discovered process model is generated based on enactment traces of the process. A suggestion for refining the process is generated based at least in part on the discovered process model.
摘要翻译：通过为组织的过程定制抽象流程模板，为组织生成自定义流程模板。根据过程的制定痕迹生成发现的过程模型。至少部分地基于发现的过程模型来生成改进过程的建议。

7. 发明申请

US20110264482A1 RESOURCE MATCHING 审中-公开
标题翻译：资源匹配
公开(公告)号：US20110264482A1
公开(公告)日：2011-10-27
申请号：US12765471
申请日：2010-04-22
申请人： Maher Rahmouni , Claudio Bartolini , Andrew Byde
发明人： Maher Rahmouni , Claudio Bartolini , Andrew Byde
IPC分类号： G06Q10/00
CPC分类号： G06Q10/06 , G06Q10/0631 , G06Q10/06316 , G06Q10/067
摘要： Methods, computer-readable media, and systems are provided for resource matching. One computer-implemented method for resource matching includes logically arranging a plurality of relationships between a number of tasks and a quantity of resources for performing tasks into a multi-dimensional augmenting tree order by establishing an un-matched task from a multi-dimensional bipartite graph matching solution is established as a root node, adding additional edges and nodes beginning from the root node with an un-matched edge and alternating between matched and un-matched edges until a color-unmatched resource is a leaf node, modifying the multi-dimensional augmenting tree order by un-matching matched edges and matching un-matched edges, and determining a quantity of matched edges for the modified multi-dimensional augmenting tree order. The relationships correspond to edges of the multi-dimensional bipartite graph matching solution between nodes, representing tasks, and resources respectively.
摘要翻译：提供了方法，计算机可读介质和系统用于资源匹配。用于资源匹配的一种计算机实现的方法包括通过从多维二分图中建立不匹配的任务来逻辑地将多个任务和用于执行任务的资源量之间的多个关系布置成多维增强树顺序将匹配解决方案建立为根节点，从根节点开始添加附加边和不匹配边，并在匹配和不匹配边之间交替，直到颜色不匹配的资源是叶节点，修改多维通过不匹配匹配边缘和匹配不匹配边缘来增加树顺序，以及确定修改的多维增强树顺序的匹配边的数量。这些关系分别对应于节点之间的多维二分图匹配解决方案的边缘，分别表示任务和资源。

8. 发明申请

US20100094677A1 PRIORITIZING PROBLEMS IN IT SERVICES 审中-公开
标题翻译： IT服务中的优先问题
公开(公告)号：US20100094677A1
公开(公告)日：2010-04-15
申请号：US12251259
申请日：2008-10-14
申请人： Christopher Peltz , David Trastour , Claudio Bartolini
发明人： Christopher Peltz , David Trastour , Claudio Bartolini
IPC分类号： G06Q10/00
CPC分类号： G06Q10/04 , G06Q30/0283
摘要： In an embodiment, the invention provides a method of prioritizing problems in IT services. The method comprises determining a plurality of N problems. An incident cost, a workaround cost, an expected resolution cost, and a total cost for each of the N problems is determined. A priority is assigned to each of the N problems such that each priority has an expected resolution time. The priorities are assigned such that the total cost for fixing all N problems is lower than any other selection of priorities.
摘要翻译：在一个实施例中，本发明提供了一种优先处理IT服务中的问题的方法。该方法包括确定多个N个问题。确定每个N个问题的事故成本，解决方案成本，预期解决方案成本和总成本。优先级被分配给每个N个问题，使得每个优先级具有预期的解决时间。分配优先级，使得确定所有N个问题的总成本低于任何其他选择的优先级。

9. 发明申请

US20060112317A1 Method and system for managing information technology systems 审中-公开
标题翻译：管理信息技术系统的方法和系统
公开(公告)号：US20060112317A1
公开(公告)日：2006-05-25
申请号：US10983155
申请日：2004-11-05
申请人： Claudio Bartolini , Mathias Salle , Christopher Preist
发明人： Claudio Bartolini , Mathias Salle , Christopher Preist
IPC分类号： G06F11/00
CPC分类号： H04L41/5067 , H04L41/0631 , H04L41/5003 , H04L41/5009 , H04L41/5032
摘要： Embodiments in accordance with the present invention include methods and systems for managing information technology systems. A method includes monitoring, with a computer system, service operations of a service provider; detecting, with the computer system, a failure; diagnosing, with the computer system, the failure to determine a cause of the failure; and analyzing, with the computer system, the cause to determine a cost-based analysis to remedy the cause of the failure, the cost-based analysis including (i) terms and conditions specified in plural Service Level Agreements (SLAs) between the service provider and customers and (ii) both tangible and intangible costs to the service provider to remedy the cause of the failure.
摘要翻译：根据本发明的实施例包括用于管理信息技术系统的方法和系统。一种方法包括利用计算机系统监视服务提供商的服务操作; 用计算机系统检测到故障; 用计算机系统诊断失败的原因; 并且利用计算机系统分析确定基于成本的分析来解决故障原因的原因，基于成本的分析包括（i）服务提供商之间的多个服务水平协议（SLA）中指定的条款和条件和（ii）服务提供商提供有形和无形的成本来弥补失败的原因。

10. 发明授权

US09646054B2 Matching of cases based on attributes including an attribute relating to flow of activities 有权
公开(公告)号：US09646054B2
公开(公告)日：2017-05-09
申请号：US13238430
申请日：2011-09-21
申请人： Hamid Reza Motahari Nezhad , Claudio Bartolini , Parag M. Joshi
发明人： Hamid Reza Motahari Nezhad , Claudio Bartolini , Parag M. Joshi
IPC分类号： G06F17/30
CPC分类号： G06F17/30522 , G06F17/3053 , G06F17/30598 , G06F17/30604
摘要： A particular case is matched to further cases, where the matching is based on plural attributes contained in the particular case and in the further cases, wherein one of the plural attributes relates to a flow of activities taken to address the respective case.

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