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1. 发明申请

US20120016710A1 SIMULATING SUPPLY AND DEMAND REALIZATION IN WORKFORCE PLAN EVALUATION 审中-公开
标题翻译：模拟供应和需求在工作计划评估中的实现
公开(公告)号：US20120016710A1
公开(公告)日：2012-01-19
申请号：US13260261
申请日：2010-02-23
申请人： Cipriano A. Santos , Jerry Z. Shan , Maria T. Gonzalez Diaz , Shailendra K. Jain
发明人： Cipriano A. Santos , Jerry Z. Shan , Maria T. Gonzalez Diaz , Shailendra K. Jain
IPC分类号： G06Q10/00
CPC分类号： G06Q10/06 , G06Q10/06312 , G06Q10/105
摘要： A method of workforce plan evaluation includes receiving (110) a resource data (440) that includes data relating to employee resources, and data relating to a set of opportunities representing demand for employee resources; and receiving a workforce plan (450) associated with the resource data. A realization model configured to simulate effects of supply and demand uncertainty on the resource data is established (130) and executed (140) over a given time period (240) of the planning window (230) for which the workforce plan (450) is generated. The resource data (440) is transformed (150) according to the predictions of the resource model, and metrics configured to assess demand fulfillment and/or resource utilization achieved by the workforce plan under the realization model are computed (160).
摘要翻译：一种劳动力计划评估的方法包括接收（110）包括与雇员资源相关的数据的资源数据（440）以及与表示员工资源需求的一组机会相关的数据; 以及接收与所述资源数据相关联的劳动力计划（450）。配置为模拟供应和需求不确定性对资源数据的影响的实现模型在劳动力计划（450）是规划窗口（230）的规划窗口（230）的给定时间段（240）内建立（130）并执行（140）生成。根据资源模型的预测，对资源数据（440）进行变换（150），并且计算被配置为评估在实现模型下由劳动力计划实现的需求履行和/或资源利用的度量（160）。

2. 发明申请

US20120123816A1 SELECTING SUPPLIERS TO PERFORM SERVICES FOR AN ENTERPRISE 审中-公开
标题翻译：选择供应商为企业提供服务
公开(公告)号：US20120123816A1
公开(公告)日：2012-05-17
申请号：US13386402
申请日：2010-03-13
申请人： Xin Zhang , Shailendra K. Jain , Jerry Z. Shan , Cipriano A. Santos , Jose Luis Beltran Guerrero
发明人： Xin Zhang , Shailendra K. Jain , Jerry Z. Shan , Cipriano A. Santos , Jose Luis Beltran Guerrero
IPC分类号： G06Q10/04
CPC分类号： G06Q10/06 , G06Q10/063
摘要： One embodiment is a method that receives historical data of suppliers and applies, to the historical data, a mathematical optimization system that includes a set of mathematical equations and inequalities that express capabilities and capacities of the suppliers. The mathematical optimization system includes an objective function that minimizes a number of the suppliers to perform third-party labor services for an enterprise. The method selects a sub-set of the suppliers to perform the third-party labor services for the enterprise.
摘要翻译：一个实施例是接收供应商的历史数据并向历史数据应用数学优化系统的方法，数学优化系统包括表示供应商的能力和能力的一组数学方程和不等式。数学优化系统包括一个目标函数，使一些供应商最大限度地减少为企业执行第三方劳务服务。该方法选择供应商的子集，为企业执行第三方劳务。

3. 发明授权

US08996426B2 Behavior and information model to yield more accurate probability of successful outcome 有权
标题翻译：行为和信息模型产生更准确的成功结果概率
公开(公告)号：US08996426B2
公开(公告)日：2015-03-31
申请号：US13039202
申请日：2011-03-02
申请人： Kay-Yut Chen , Cipriano A. Santos , Maria Teresa Gonzalez Diaz , Xin Zhang , Shailendra K. Jain , Jerry Z. Shan
发明人： Kay-Yut Chen , Cipriano A. Santos , Maria Teresa Gonzalez Diaz , Xin Zhang , Shailendra K. Jain , Jerry Z. Shan
IPC分类号： G06F15/18 , G06N7/00
CPC分类号： G06N7/005
摘要： A report indicating a user-reported probability of a successful outcome is received. A behavior and information model is estimated based on the report. The behavior and information model includes a behavior model component having a bias parameter and a consistency parameter. The behavior and information model includes an information model component having a first user-believed probability of a successful outcome and a second user-believed probability of a successful outcome. The behavior and information model is used to yield a model-determined probability of a successful outcome that more accurately reflects a probability of a successful outcome than the user-reported probability of a successful outcome does.
摘要翻译：收到表明用户报告的成功结果概率的报告。行为和信息模型是根据报告估算的。行为和信息模型包括具有偏差参数和一致性参数的行为模型组件。行为和信息模型包括具有第一用户相信的成功结果的概率和第二用户相信的成功结果的概率的信息模型组件。行为和信息模型用于产生成功结果的模型确定概率，其更准确地反映成功结果的概率，而不是用户报告的成功结果的概率。

4. 发明申请

US20120226640A1 Behavior and information model to yield more accurate probability of successful outcome 有权
标题翻译：行为和信息模型产生更准确的成功结果概率
公开(公告)号：US20120226640A1
公开(公告)日：2012-09-06
申请号：US13039202
申请日：2011-03-02
申请人： Kay-Yut Chen , Cipriano A. Santos , Maria Teresa Gonzalez Diaz , Xin Zhang , Shailendra K. Jain , Jerry Z. Shan
发明人： Kay-Yut Chen , Cipriano A. Santos , Maria Teresa Gonzalez Diaz , Xin Zhang , Shailendra K. Jain , Jerry Z. Shan
IPC分类号： G06F15/18
CPC分类号： G06N7/005
摘要： A report indicating a user-reported probability of a successful outcome is received. A behavior and information model is estimated based on the report. The behavior and information model includes a behavior model component having a bias parameter and a consistency parameter. The behavior and information model includes an information model component having a first user-believed probability of a successful outcome and a second user-believed probability of a successful outcome. The behavior and information model is used to yield a model-determined probability of a successful outcome that more accurately reflects a probability of a successful outcome than the user-reported probability of a successful outcome does.
摘要翻译：收到表明用户报告的成功结果概率的报告。行为和信息模型是根据报告估算的。行为和信息模型包括具有偏差参数和一致性参数的行为模型组件。行为和信息模型包括具有第一用户相信的成功结果的概率和第二用户相信的成功结果的概率的信息模型组件。行为和信息模型用于产生成功结果的模型确定概率，其更准确地反映成功结果的概率，而不是用户报告的成功结果的概率。

5. 发明申请

US20120087486A1 CALL CENTER RESOURCE ALLOCATION 有权
标题翻译：致电中心资源分配
公开(公告)号：US20120087486A1
公开(公告)日：2012-04-12
申请号：US13267231
申请日：2011-10-06
申请人： Jose Luis Beltran Guerrero , Xin Zhang , Ivan Adrian Lopez Sanchez , Ming Hu , Shailendra K. Jain , Jerry Z. Shan
发明人： Jose Luis Beltran Guerrero , Xin Zhang , Ivan Adrian Lopez Sanchez , Ming Hu , Shailendra K. Jain , Jerry Z. Shan
IPC分类号： H04M3/00 , G06G7/48
CPC分类号： H04M3/5175 , G06Q10/06311 , H04M3/523
摘要： A method for determining call center resource allocation can include modeling call center performance over an operations time period using a computer. A number of replicas of the modeled call center performance are simulated, using the computer, over a planning time period, each replica having random contact arrivals and contact service times following a stochastic arrival and service process according to a probability distributions of inter-arrival time and service time. Multiple iterations of each simulation are run on the computer to optimize call center resource allocation. A particular simulation iteration is tested against a criterion of convergence, and call center resource is allocated based on the particular simulation iteration with a successful criterion of convergence.
摘要翻译：用于确定呼叫中心资源分配的方法可以包括使用计算机在操作时间段内对呼叫中心的性能进行建模。在计划时间段内，使用计算机模拟了建模的呼叫中心性能的多个副本，每个副本根据随机到达和服务过程之间的随机接触到达和接触服务时间，根据到达时间的概率分布和服务时间。在计算机上运行每个模拟的多次迭代，以优化呼叫中心资源分配。根据收敛标准测试特定的模拟迭代，并且基于具有成功的收敛标准的特定模拟迭代来分配呼叫中心资源。

6. 发明授权

US08396204B2 Call center resource allocation 有权
标题翻译：呼叫中心资源分配
公开(公告)号：US08396204B2
公开(公告)日：2013-03-12
申请号：US13267231
申请日：2011-10-06
申请人： Jose Luis Beltran Guerrero , Xin Zhang , Ivan Adrian Lopez Sanchez , Ming Hu , Shailendra K. Jain , Jerry Z. Shan
发明人： Jose Luis Beltran Guerrero , Xin Zhang , Ivan Adrian Lopez Sanchez , Ming Hu , Shailendra K. Jain , Jerry Z. Shan
IPC分类号： H04M3/00
CPC分类号： H04M3/5175 , G06Q10/06311 , H04M3/523
摘要： A method for determining call center resource allocation can include modeling call center performance over an operations time period using a computer. A number of replicas of the modeled call center performance are simulated, using the computer, over a planning time period, each replica having random contact arrivals and contact service times following a stochastic arrival and service process according to a probability distributions of inter-arrival time and service time. Multiple iterations of each simulation are run on the computer to optimize call center resource allocation. A particular simulation iteration is tested against a criterion of convergence, and call center resource is allocated based on the particular simulation iteration with a successful criterion of convergence.
摘要翻译：用于确定呼叫中心资源分配的方法可以包括使用计算机在操作时间段内对呼叫中心的性能进行建模。在计划时间段内，使用计算机模拟了建模的呼叫中心性能的多个副本，每个副本根据随机到达和服务过程之间的随机接触到达和接触服务时间，根据到达时间的概率分布和服务时间。在计算机上运行每个模拟的多次迭代，以优化呼叫中心资源分配。根据收敛标准测试特定的模拟迭代，并且基于具有成功的收敛标准的特定模拟迭代来分配呼叫中心资源。

7. 发明申请

US20130238395A1 Composite Driver Derivation 审中-公开
标题翻译：复合驱动器推导
公开(公告)号：US20130238395A1
公开(公告)日：2013-09-12
申请号：US13883498
申请日：2010-11-27
申请人： Jerry Z. Shan
发明人： Jerry Z. Shan
IPC分类号： G06Q30/02
CPC分类号： G06Q30/0202 , G06Q10/06
摘要： A crossover point between a first driver and a second driver over a series of time points is identified. Each of the first driver and the second driver is a variable, and affects or relates to revenue to be forecast. A composite driver from the first driver and the second driver is derived based on the revenue, using a model having one or more first weighting parameters for the time points before the crossover point and one or more second weighting parameters for the time points after the crossover point. The crossover point is a time point within the series of time points at which the revenue transitions from being more affected by the first driver than by the second driver to being more affected by the second driver than by the first driver.
摘要翻译：识别在一系列时间点上的第一驱动器和第二驱动器之间的交叉点。第一个驾驶员和第二个驾驶员中的每一个都是一个变量，影响或涉及要预测的收入。基于收入导出来自第一驱动器和第二驱动器的复合驱动器，使用具有在交叉点之前的时间点具有一个或多个第一加权参数的模型和在交叉之后的时间点的一个或多个第二加权参数点。交叉点是一系列时间点内的时间点，其中收入从第一司机受到更多的影响而不是由第二个驾驶员转变为受第二个驾驶员的影响比第一个驾驶员更多。

8. 发明申请

US20110173144A1 SYSTEM AND METHOD FOR CONSTRUCTING FORECAST MODELS 有权
标题翻译：用于构造预测模型的系统和方法
公开(公告)号：US20110173144A1
公开(公告)日：2011-07-14
申请号：US12687458
申请日：2010-01-14
申请人： Jerry Z. Shan , Rajan Lukose , Henri J. Suermondt , Evan R. Krishenbaum
发明人： Jerry Z. Shan , Rajan Lukose , Henri J. Suermondt , Evan R. Krishenbaum
IPC分类号： G06N3/12 , G06F15/18
CPC分类号： G06N99/005
摘要： Embodiments of the present invention include a computational forecasting system that includes an identity of a dependent variable of interest and identities of a plurality of candidate indicators along with historical data or stored references to historical data, forecast-problem parameters stored in an electronic memory of the one or more electronic computers, an independent-variable selection component that generates correlations to the dependent variable of interest and lag times for the candidate indicators, and uses the generated correlations and lag times to select a number of the candidate indicators as a set of independent variables, and a model-generation component that, using a regression method, generates forecast models for the dependent variable of interest until a model that meets an acceptance criterion or criteria is obtained.
摘要翻译：本发明的实施例包括计算预测系统，其包括感兴趣的因变量的身份和多个候选指标的身份以及历史数据或存储在历史数据中的参考，存储在电子存储器中的预测问题参数一个或多个电子计算机，产生与候选指标的感兴趣的因变量和滞后时间的相关性的独立变量选择部件，并且使用所生成的相关性和滞后时间来将多个候选指标作为一组独立的变量和模型生成组件，使用回归方法生成感兴趣的因变量的预测模型，直到获得符合接受标准或标准的模型。

9. 发明授权

US07921025B2 Building market models for plural market participants 有权
标题翻译：为多个市场参与者建立市场模型
公开(公告)号：US07921025B2
公开(公告)日：2011-04-05
申请号：US11879977
申请日：2007-07-19
申请人： Jerry Z. Shan
发明人： Jerry Z. Shan
IPC分类号： G06F17/00
CPC分类号： G06Q30/02 , G06Q30/0201 , G06Q30/0202 , G06Q30/0206
摘要： A trend of attributes associated with plural market participants is determined. A representation of the trend is computed, and market models for the market participants are built according to the representation of the trend.
摘要翻译：确定与多个市场参与者相关联的属性的趋势。计算趋势的代表，并根据趋势的表示构建市场参与者的市场模型。

10. 发明授权

US07783509B1 Determining that a change has occured in response to detecting a burst of activity 有权
标题翻译：确定响应于检测到突发的活动而发生改变
公开(公告)号：US07783509B1
公开(公告)日：2010-08-24
申请号：US11373592
申请日：2006-03-10
申请人： Jerry Z. Shan , Mehmet Sayal , Ming-Chien Shan , Fereydoon Safai
发明人： Jerry Z. Shan , Mehmet Sayal , Ming-Chien Shan , Fereydoon Safai
IPC分类号： G06F17/50
CPC分类号： G06Q10/00 , G06Q30/0201
摘要： A time series of data values representing occurrences of events at plural time points is received. Durations between successive events are computed, and a burst of activity based on the computed durations is detected. It is determined that a change has occurred in response to detecting the burst of activity.
摘要翻译：接收表示多个时间点事件发生的数据值的时间序列。计算连续事件之间的持续时间，并且检测基于所计算的持续时间的活动突发。确定响应于检测到活动突发而发生改变。

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