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1. 发明授权

US07636349B2 System and method for providing shared line appearances in a distributed call routing network 有权
标题翻译：在分布式呼叫路由网络中提供共享线路外观的系统和方法
公开(公告)号：US07636349B2
公开(公告)日：2009-12-22
申请号：US11559443
申请日：2006-11-14
申请人： Christopher E. Pearce , Qing Jiang , John D Alexander , Kenneth P Pruski , Roger V Beathard
发明人： Christopher E. Pearce , Qing Jiang , John D Alexander , Kenneth P Pruski , Roger V Beathard
IPC分类号： H04L12/66 , H04L12/28 , H04M11/00
CPC分类号： H04M7/0075 , H04M3/465
摘要： A method for routing calls in a packet-based network includes receiving a call request at a first call manager from a device that is coupled to the packet-based network. The call request includes a telephone number associated with a plurality of telephony devices that are coupled to the packet-based network and that are controlled by a number of call managers. The method also includes determining a line control process associated with the telephone number that is included in the call request and communicating the call request to the line control process. The method further includes determining a device process controlling each telephony device that is associated with the telephone number included in the call request and communicating the call request from the line control process to the device processes.
摘要翻译：用于在基于分组的网络中路由呼叫的方法包括从耦合到基于分组的网络的设备在第一呼叫管理器处接收呼叫请求。呼叫请求包括与多个电话设备相关联的电话号码，所述多个电话设备被耦合到基于分组的网络并且由多个呼叫管理器控制。该方法还包括确定与包括在呼叫请求中的电话号码相关联的线路控制过程，并将呼叫请求传送到线路控制过程。该方法还包括确定控制与呼叫请求中包括的电话号码相关联的每个电话设备的设备过程，并将呼叫请求从线路控制过程传送到设备进程。

2. 发明授权

US07145899B1 System and method for providing shared line appearances in a distributed call routing network 有权
公开(公告)号：US07145899B1
公开(公告)日：2006-12-05
申请号：US09579002
申请日：2000-05-25
申请人： Christopher E. Pearce , Qing Jiang , John D. Alexander , Kenneth P. Pruski , Roger V. Beathard
发明人： Christopher E. Pearce , Qing Jiang , John D. Alexander , Kenneth P. Pruski , Roger V. Beathard
IPC分类号： H04B1/06
CPC分类号： H04M7/0075 , H04M3/465
摘要： A method for routing calls in a packet-based network includes receiving a call request at a first call manager from a device that is coupled to the packet-based network. The call request includes a telephone number associated with a plurality of telephony devices that are coupled to the packet-based network and that are controlled by a number of call managers. The method also includes determining a line control process associated with the telephone number that is included in the call request and communicating the call request to the line control process. The method further includes determining a device process controlling each telephony device that is associated with the telephone number included in the call request and communicating the call request from the line control process to the device processes.

3. 发明授权

US06847634B1 System and method for distributed call routing 有权
标题翻译：分布式呼叫路由的系统和方法
公开(公告)号：US06847634B1
公开(公告)日：2005-01-25
申请号：US09579330
申请日：2000-05-25
申请人： Christopher E. Pearce , Roger V. Beathard , Delon R. Whetten , Scott A. Henning
发明人： Christopher E. Pearce , Roger V. Beathard , Delon R. Whetten , Scott A. Henning
IPC分类号： H04L12/66 , H04M7/00 , H04Q3/66
CPC分类号： H04L65/1073 , H04Q3/66 , H04Q2213/13034 , H04Q2213/13097 , H04Q2213/13098 , H04Q2213/13102 , H04Q2213/13141 , H04Q2213/13282 , H04Q2213/13389
摘要： A call manager includes a device process that controls a first device and that receives a call request from the first device. The call request includes a telephone number associated with a second device that is controlled by a second call manager. The call manager also includes a digit analysis module that determines device location information associated with the telephone number included in the call request. Furthermore, the call manager includes a call control module operable to receive the device location information from the digit analysis module and to communicate the call request to the second call manager identified by the device location information.
摘要翻译：呼叫管理器包括控制第一设备并从第一设备接收呼叫请求的设备过程。呼叫请求包括与由第二呼叫管理器控制的第二设备相关联的电话号码。呼叫管理器还包括数字分析模块，其确定与呼叫请求中包括的电话号码相关联的设备位置信息。此外，呼叫管理器包括呼叫控制模块，用于从数字分析模块接收设备位置信息，并将呼叫请求传送到由设备位置信息识别的第二呼叫管理器。

4. 发明授权

US08180334B2 System and method for leveraging a caller ID to provide a reverse signaling pathway in a network environment 有权
标题翻译：用于利用呼叫者ID在网络环境中提供反向信令路径的系统和方法
公开(公告)号：US08180334B2
公开(公告)日：2012-05-15
申请号：US11291065
申请日：2005-11-29
申请人： Ramanathan T. Jagadeesan , Bich T. Nguyen , Andrew C. Chung , Christopher E. Pearce
发明人： Ramanathan T. Jagadeesan , Bich T. Nguyen , Andrew C. Chung , Christopher E. Pearce
IPC分类号： H04M3/42 , H04W40/00
CPC分类号： H04M3/42246 , H04M2203/1091 , H04W4/16
摘要： A method for providing signaling in a network environment is provided that includes receiving, at a mobile station, a new call from a mobility application, the new call including a caller ID segment associated with an existing call for the mobile station. The method further includes evaluating data included in the caller ID segment in order to perform an activity related to the data provided in the caller ID segment.
摘要翻译：提供了一种用于在网络环境中提供信令的方法，其包括在移动站接收来自移动性应用的新呼叫，所述新呼叫包括与针对移动台的现有呼叫相关联的呼叫者ID分段。该方法还包括评估包括在呼叫者ID段中的数据，以便执行与在呼叫者ID段中提供的数据相关的活动。

5. 发明申请

US20120069837A1 SYSTEM AND METHOD FOR PROVIDING A FATE SHARING IDENTIFIER IN A NETWORK ENVIRONMENT 有权
标题翻译：在网络环境中提供FATE共享标识符的系统和方法
公开(公告)号：US20120069837A1
公开(公告)日：2012-03-22
申请号：US12886388
申请日：2010-09-20
申请人： Christopher E. Pearce
发明人： Christopher E. Pearce
IPC分类号： H04L12/66
CPC分类号： H04L47/52 , H04L47/823
摘要： A method is provided in one example embodiment and includes receiving a first portion of an identifier associated with a communication session involving a first endpoint that generated the first portion of the identifier. The method also includes receiving a second portion of the identifier associated with the communication session involving a second endpoint that generated the second portion of the identifier. The method can further include communicating a reservation request associated with a network resource to be allocated for the communication session. The reservation request includes the first portion and the second portion of the identifier.
摘要翻译：在一个示例实施例中提供了一种方法，并且包括接收与涉及产生标识符的第一部分的第一端点的通信会话相关联的标识符的第一部分。该方法还包括接收与通信会话相关联的标识符的第二部分，涉及生成标识符的第二部分的第二端点。该方法还可以包括传送与要为通信会话分配的网络资源相关联的预留请求。预约请求包括标识符的第一部分和第二部分。

6. 发明授权

US08116769B2 Anchoring a communication session in a multiple mode system 有权
标题翻译：在多模式系统中锚定通信会话
公开(公告)号：US08116769B2
公开(公告)日：2012-02-14
申请号：US11347770
申请日：2006-02-03
申请人： Steven R. Donovan , Bich T. Nguyen , Mark Grayson , Christopher E. Pearce , Ramanathan T. Jagadeesan , Andrew C. Chung
发明人： Steven R. Donovan , Bich T. Nguyen , Mark Grayson , Christopher E. Pearce , Ramanathan T. Jagadeesan , Andrew C. Chung
IPC分类号： H04W36/00
CPC分类号： H04W48/18 , H04W36/14 , H04W48/16 , H04W76/22 , H04W88/06
摘要： Anchoring a communication session for a target mobile phone includes identifying a current access node operable to provide the target mobile phone access to a first network of a first network type. Potential access nodes operable to provide a mobile phone access to a second network of a second network type are identified. Whether the communication session can be handed off to a potential access node of the one or more potential access nodes is established. Anchoring of the communication session is initiated in the second network only if the communication session can be handed off to a potential access node of the one or more potential access nodes.
摘要翻译：锚定目标移动电话的通信会话包括识别当前接入节点，该当前接入节点可操作以提供目标移动电话接入第一网络类型的第一网络。识别可操作以提供对第二网络类型的第二网络的移动电话接入的潜在接入节点。建立通信会话是否可以切换到一个或多个潜在接入节点的潜在接入节点。只有在可以将通信会话切换到一个或多个潜在接入节点的潜在接入节点时，才在第二网络中发起通信会话的锚定。

7. 发明授权

US08015305B1 System and method for implementing a session initiation protocol feature 有权
标题翻译：用于实现会话发起协议特征的系统和方法
公开(公告)号：US08015305B1
公开(公告)日：2011-09-06
申请号：US11427156
申请日：2006-06-28
申请人： Daniel P. Linton , Craig P. Miller , Pandit Panburana , Stephen Levy , Christopher E. Pearce
发明人： Daniel P. Linton , Craig P. Miller , Pandit Panburana , Stephen Levy , Christopher E. Pearce
IPC分类号： G06F15/16
CPC分类号： H04L67/141 , H04L65/1006 , H04L65/1069 , H04L65/1096
摘要： A method for implementing a SIP feature includes, in particular embodiments, establishing a communication session via a communications platform between a first and second user and receiving a request from a third user to join the communication session. The second and third users are from a plurality of users using a shared line. The method further includes integrating communications of the third user into the communication session. In particular embodiments the method includes establishing a communication session between a first and second user via a communications platform. The method also includes receiving a select request that locks the communication session so that a third user cannot resume the communication session with the first user. In particular embodiments the method includes receiving a request from a first user of a shared line to enable a privacy feature that reduces call information generated by the communications platform in remote state notifications.
摘要翻译：用于实现SIP特征的方法在特定实施例中包括经由第一和第二用户之间的通信平台建立通信会话，并且接收来自第三用户的加入通信会话的请求。第二和第三用户来自使用共享线路的多个用户。该方法还包括将第三用户的通信集成到通信会话中。在特定实施例中，该方法包括经由通信平台在第一和第二用户之间建立通信会话。该方法还包括接收锁定通信会话的选择请求，使得第三用户不能恢复与第一用户的通信会话。在特定实施例中，该方法包括从共享线路的第一用户接收请求，以实现隐私特征，其减少通信平台在远程状态通知中生成的呼叫信息。

8. 发明申请

US20090092129A1 Data Driven Configuration of Call Management Applications 有权
标题翻译：呼叫管理应用的数据驱动配置
公开(公告)号：US20090092129A1
公开(公告)日：2009-04-09
申请号：US12330135
申请日：2008-12-08
申请人： Christopher E. Pearce
发明人： Christopher E. Pearce
IPC分类号： H04L12/66
CPC分类号： H04Q3/47 , H04Q2213/13097 , H04Q2213/13102 , H04Q2213/13141
摘要： A call manager uses a call management application in conjunction with a live dial database to control routing of calls for managed devices. To generate the live dial database, the call management application accesses configured route patterns and enters these patterns into the live dial database. Upon identifying an expansion indicator in a configured route pattern, the call management application accesses dial plan data that includes multiple route pattern definitions that each define a pattern using one or more sub-strings and, for each sub-string, an associated tag. The call management application then enters patterns defined by the route pattern definitions into the live dial database based on various other criteria established for the configured route pattern having the expansion indicator.
摘要翻译：呼叫管理器使用呼叫管理应用程序与实时拨号数据库结合来控制被管理设备的呼叫路由。为了生成实时拨号数据库，呼叫管理应用程序访问配置的路由模式，并将这些模式输入到实时拨号数据库。在识别配置的路由模式中的扩展指示符时，呼叫管理应用程序访问包括多个路由模式定义的拨号计划数据，每个路由模式定义使用一个或多个子字符串以及对于每个子串来定义相关联的标签。然后呼叫管理应用程序基于为具有扩展指示符的配置的路由模式建立的各种其他标准，将由路由模式定义定义的模式输入到实时拨号数据库。

9. 发明申请

US20090041226A1 System and Method for Using the Reliability of an Agent's Connectivity as an Agent Selection Criteria 审中-公开
标题翻译：使用代理连接的可靠性作为代理选择标准的系统和方法
公开(公告)号：US20090041226A1
公开(公告)日：2009-02-12
申请号：US11835511
申请日：2007-08-08
申请人： Fadi R. Jabbour , David C. Lee , Eric H. Lee , Johnny H. Lee , Christopher E. Pearce
发明人： Fadi R. Jabbour , David C. Lee , Eric H. Lee , Johnny H. Lee , Christopher E. Pearce
IPC分类号： H04M3/00
CPC分类号： H04M3/5232 , H04M3/5233
摘要： A method for routing contacts to resources comprises receiving a contact to be routed to one of a plurality of resources. The method then proceeds by determining a reliability score for at least one of the plurality of resources. The reliability score is based at least in part upon connection statistics for at least one of the plurality of resources. The method continues by determining a particular resource of the plurality of resources to which to route the contact. This determination is based at least in part upon the reliability scores that were determined. The method concludes by routing the contact to the particular resource.
摘要翻译：将联系人路由到资源的方法包括接收要被路由到多个资源之一的联系人。该方法然后通过确定多个资源中的至少一个资源的可靠性评分来进行。可靠性分数至少部分地基于多个资源中的至少一个的连接统计信息。该方法通过确定用于路由联系人的多个资源的特定资源来继续。该确定至少部分地基于所确定的可靠性评分。该方法通过将联系人路由到特定资源来得出结论。

10. 发明申请

US20080118046A1 Authorization to place calls by remote users 有权
标题翻译：授权远程用户拨打电话
公开(公告)号：US20080118046A1
公开(公告)日：2008-05-22
申请号：US11601239
申请日：2006-11-16
申请人： Vinod Katkam , Mukul Jain , Sanjeev Kumar , Labhesh Patel , Randall B. Baird , Christopher E. Pearce , Shmuel Shaffer
发明人： Vinod Katkam , Mukul Jain , Sanjeev Kumar , Labhesh Patel , Randall B. Baird , Christopher E. Pearce , Shmuel Shaffer
IPC分类号： H04M3/22
CPC分类号： H04M3/38 , H04M3/42323
摘要： A system includes a first interface to connect with a network, and a second interface to connect with a telephone device of an enterprise. A unit controls a connection between the first and second interfaces for an outgoing call from the telephone device to a remote telephone device connected to the network. A processor subsystem coupled with the unit operates to initiate communications with a telephone device associated with a supervisor having authority to allow or deny the call. The processor subsystem also operates too present the supervisor with information that includes a purpose or reason for the outgoing call. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.
摘要翻译：系统包括与网络连接的第一接口和与企业的电话设备连接的第二接口。单元控制第一和第二接口之间的连接，用于从电话设备到连接到网络的远程电话设备的呼出。与该单元耦合的处理器子系统操作以启动与具有允许或拒绝该呼叫权限的主管相关联的电话设备的通信。处理器子系统也使主管人员具有包括呼出呼叫的目的或原因的信息。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开的主题。

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