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1. 发明授权

US5274819A Management system for memory resident computer programs 失效
标题翻译：内存驻留计算机程序管理系统
公开(公告)号：US5274819A
公开(公告)日：1993-12-28
申请号：US858678
申请日：1992-03-27
申请人： Christopher Blomfield-Brown
发明人： Christopher Blomfield-Brown
IPC分类号： G06F9/445 , G06F9/30 , G06F3/153
CPC分类号： G06F9/445 , G06F9/4443
摘要： A management system for memory resident computer programs is disclosed which serves to provide compatibility between memory resident programs, TSR's, written for the DOS operating system and the Windows graphical user interface whereby graphical images are generated and displayed to the user running the Windows graphical user interface under the command of a DOS TSR and the user's input data may be communicated back to the DOS TSR in response to the image displayed. The present invention is comprised of a DOS TSR and a Windows TSR Manager which allocates memory addressable by both the DOS TSR and the Windows TSR Manager such that a communication channel independent of the DOS and Windows user interfaces is established and where the Windows TSR Manager further includes a Windows TSR Library Handler and one or more Windows TSR Libraries one for each DOS TSR supported by the present management system which serves to generate graphical images compatible with the Windows graphical user interface.
摘要翻译：公开了一种用于内存驻留计算机程序的管理系统，其用于提供为DOS操作系统编写的存储器驻留程序TSR和Windows图形用户界面之间的兼容性，由此生成并显示给运行Windows图形用户界面的用户的图形图像在DOS TSR的命令下，响应于显示的图像，用户的输入数据可以被传送回DOS TSR。本发明包括DOS TSR和Windows TSR管理器，其分配由DOS TSR和Windows TSR管理器可寻址的存储器，使得独立于DOS和Windows用户界面的通信信道被建立，并且Windows TSR管理器进一步包括Windows TSR库处理程序和一个或多个Windows TSR库，一个用于当前管理系统支持的每个DOS TSR，用于生成与Windows图形用户界面兼容的图形映像。

2. 发明授权

US5802526A System and method for graphically displaying and navigating through an interactive voice response menu 失效
标题翻译：用于图形显示和浏览交互式语音响应菜单的系统和方法
公开(公告)号：US5802526A
公开(公告)日：1998-09-01
申请号：US634577
申请日：1996-04-18
申请人： Philip E. Fawcett , Christopher Blomfield-Brown , Clifford P. Strom
发明人： Philip E. Fawcett , Christopher Blomfield-Brown , Clifford P. Strom
IPC分类号： G06F3/16 , G06F13/00 , G06F15/00 , H04M3/493 , H04M3/51 , G06F17/30
CPC分类号： H04M3/493 , G06F3/167 , H04M7/0036 , H04M2201/38 , H04M2201/42 , H04M2203/254 , H04M2203/355 , H04M3/42382 , H04M3/51 , Y10S707/916 , Y10S707/956 , Y10S707/99945
摘要： Interactive voice response systems (IVRS) are used as interfaces at a wide variety of support and information retrieval centers. A caller who contacts in IVRS-equipped support center can choose to have the voice information contained in the IVRS menus displayed graphically on the caller's communications terminal. The graphical display allows a caller to navigate up and down in the IVRS menus, skipping intermediate steps that would be required making responses to voice queries. In one embodiment the Hyper Text Markup Language (HTML) is used to produce the graphical display. The HTML data also contains a pre-defined protocol used to display IVRS menus. The graphical display of IVRS menus saves callers time, and displays IVRS information more quickly and thoroughly than could be done with voice. Graphical display of IVRS menus also saves support costs since a caller may find desired information without interaction with support center personal.
摘要翻译：交互式语音应答系统（IVRS）用作各种支持和信息检索中心的接口。在配备IVRS的支持中心联系的呼叫者可以选择使IVRS菜单中包含的语音信息以呼叫者的通信终端方式显示。图形显示允许呼叫者在IVRS菜单中上下导航，跳过需要对语音查询做出响应的中间步骤。在一个实施例中，使用超文本标记语言（HTML）来产生图形显示。 HTML数据还包含用于显示IVRS菜单的预定义协议。 IVRS菜单的图形显示可以节省呼叫者的时间，并且可以比使用语音更快更彻底地显示IVRS信息。 IVRS菜单的图形显示也节省了支持费用，因为呼叫者可以在没有与支持中心个人的交互的情况下找到所需的信息。

3. 发明授权

US5742773A Method and system for audio compression negotiation for multiple channels 失效
标题翻译：用于多个频道的音频压缩协商的方法和系统
公开(公告)号：US5742773A
公开(公告)日：1998-04-21
申请号：US634243
申请日：1996-04-18
申请人： Christopher Blomfield-Brown , Robert David Donner , Jeffrey Eames Taylor
发明人： Christopher Blomfield-Brown , Robert David Donner , Jeffrey Eames Taylor
IPC分类号： H04M7/00 , H04M11/06 , H04L5/00
CPC分类号： H04M7/0072 , H04M11/06
摘要： Modem-equipped computers which can initiate an audio channel using the modem data connection. The connection is initiated with a new protocol called the voice-over-data protocol. The new protocol does not require any additional modem hardware or telephone line features, and is not tied to any proprietary hardware/software compression or transmission schemes. The voice-over-data protocol negotiates an audio compression/decompression scheme and then sets up an audio channel over an existing data connection using a socket. Compressed audio data is then delivered to the remote computer where it is decompressed and output. The voice-over-data protocol significantly reduces the latency which disrupts normal speech patterns when voice data is sent over a data connection. This protocol also reduces the bandwidth required to send voice over a data connection.
摘要翻译：配有调制解调器的计算机，可以使用调制解调器数据连接启动音频通道。该连接由称为数据语音协议的新协议启动。新协议不需要任何附加的调制解调器硬件或电话线路特性，并不与任何专有的硬件/软件压缩或传输方案相关。语音数据协议协商音频压缩/解压缩方案，然后使用套接字在现有数据连接上建立音频通道。压缩的音频数据然后被传送到远程计算机，在那里它被解压缩并输出。语音数据协议显着降低了在通过数据连接发送语音数据时中断正常语音模式的延迟。该协议还减少了通过数据连接发送语音所需的带宽。

4. 发明授权

US5678002A System and method for providing automated customer support 失效
标题翻译：提供自动化客户支持的系统和方法
公开(公告)号：US5678002A
公开(公告)日：1997-10-14
申请号：US503699
申请日：1995-07-18
申请人： Philip E. Fawcett , Christopher Blomfield-Brown
发明人： Philip E. Fawcett , Christopher Blomfield-Brown
IPC分类号： G06F11/273 , G06F11/00
CPC分类号： G06F11/2294 , G06F11/0709 , G06F11/0748
摘要： An automated system and method for diagnosing and resolving computer-related problems from a product support center. The traditional roles of the product engineer and customer are largely supplanted by execution of specialized client/server software programs on the respective computers. These programs exchange diagnostic and--in some cases--remedial data over the same telephone circuit used by the engineer and customer. The resulting system accelerates diagnosis and resolution of the customers' problems, reduces product support costs, and improves customer satisfaction.
摘要翻译：一种用于从产品支持中心诊断和解决计算机相关问题的自动化系统和方法。产品工程师和客户的传统角色在很大程度上取决于在各自的计算机上执行专门的客户端/服务器软件程序。这些程序通过与工程师和客户使用的相同的电话电路交换诊断和 - 在某些情况下的补救数据。所产生的系统加速了客户问题的诊断和解决，降低了产品支持成本，提高了客户满意度。

5. 发明授权

US06292840B1 Voice/audio data communication with negotiated compression scheme and data header compressed in predetermined scheme 失效
标题翻译：具有协商压缩方案的语音/音频数据通信和以预定方案压缩的数据报头
公开(公告)号：US06292840B1
公开(公告)日：2001-09-18
申请号：US09016482
申请日：1998-01-29
申请人： Christopher Blomfield-Brown , Robert David Donner , Jeffrey Eames Taylor
发明人： Christopher Blomfield-Brown , Robert David Donner , Jeffrey Eames Taylor
IPC分类号： G06F1516
CPC分类号： H04M7/0072 , H04M11/06
摘要： Modem-equipped computers can initiate an audio channel using the modem data connection. The connection is initiated with a protocol that does not require any additional modem hardware or telephone line features, and is not tied to any proprietary hardware/software compression or transmission schemes. The protocol negotiates an audio data compression/decompression scheme and then establishes an audio channel using a socket. Headers are compressed and decompressed using a predetermined compression scheme. Compressed audio data is delivered to the remote computer where it is decompressed using the negotiated compression/decompression. The protocol significantly reduces the latency which disrupts normal speech patterns when voice data is sent over a data connection. This protocol also reduces the bandwidth required to send voice over a data connection.
摘要翻译：配备调制解调器的计算机可以使用调制解调器数据连接启动音频通道。该连接由不需要任何额外的调制解调器硬件或电话线路特征的协议启动，并不与任何专有硬件/软件压缩或传输方案相关联。协议协商音频数据压缩/解压缩方案，然后使用套接字建立音频通道。使用预定的压缩方案对报头进行压缩和解压缩。压缩音频数据被传送到使用协商的压缩/解压缩进行解压缩的远程计算机。当通过数据连接发送语音数据时，该协议显着地减少了中断正常语音模式的等待时间。该协议还减少了通过数据连接发送语音所需的带宽。

6. 发明授权

US5625678A Method and system for allowing switched voice and data communication among multiple application programs 失效
标题翻译：允许在多个应用程序之间切换语音和数据通信的方法和系统
公开(公告)号：US5625678A
公开(公告)日：1997-04-29
申请号：US448815
申请日：1995-05-24
申请人： Christopher Blomfield-Brown
发明人： Christopher Blomfield-Brown
IPC分类号： H04L29/06 , H04L29/08 , H04M11/06 , H04M11/00
CPC分类号： H04M11/06 , H04L29/06 , H04L67/14 , H04L67/325 , H04L67/327 , H04L29/06027 , H04L69/329
摘要： A method and system for allowing multiple application programs to communicate in the context of a switched voice and data communication. The method includes providing a communication interface between multiple application programs and a router module in a sending and receiving system, and then using the router module to format data from one or more application programs into a single data block. During a brief interruption of the voice portion of the call, the sending system transfers the data block to the receiving system where the data block is interpreted and then routed to corresponding application programs. The system includes a router module to format data, a communication interface to couple applications to the router module, a communication port to transfer data over a phone line, through a communication device and a call manager module for performing line control.
摘要翻译：一种用于允许多个应用程序在切换的语音和数据通信的上下文中进行通信的方法和系统。该方法包括在发送和接收系统中的多个应用程序和路由器模块之间提供通信接口，然后使用路由器模块将来自一个或多个应用程序的数据格式化为单个数据块。在呼叫的语音部分的短暂中断期间，发送系统将数据块传送到数据块被解释的接收系统，然后被路由到相应的应用程序。该系统包括用于格式化数据的路由器模块，将应用程序耦合到路由器模块的通信接口，通过电话线传输数据的通信端口，通过通信设备和用于执行线路控制的呼叫管理器模块。

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