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1. 发明授权

US08332765B2 Problem reporting system based on user interface interactions 有权
标题翻译：基于用户界面交互的问题报告系统
公开(公告)号：US08332765B2
公开(公告)日：2012-12-11
申请号：US12399802
申请日：2009-03-06
申请人： Cenk Ergan , Raymond D. Parsons , Padma Varadharajan , Sathish K. Manivannan , Keren Shushan
发明人： Cenk Ergan , Raymond D. Parsons , Padma Varadharajan , Sathish K. Manivannan , Keren Shushan
IPC分类号： G06F3/048 , G06F11/07
CPC分类号： G06F11/0769 , G06F3/04895 , G06F9/451 , G06F11/0748
摘要： A system for reporting and analyzing problems encountered by computer users. The system includes a recording tool executing on a user computer to capture a sequence of user interactions in the context of a graphical user interface. When a problem or other stop event is encountered, the tool generates a report indicating user interactions leading to the stop event, including information such as the specific sequence of controls for specific programs accessed by the user. The report can be analyzed to identify a sequence of user interactions characteristic of a problem type, which in turn may be used to find a solution for a particular user's problem. The system may also include a server that receives and analyzes reports from multiple computer users to identify patterns of user interactions that characterize problem types. This information may be used for associating specific problems with future reports or to improve products.
摘要翻译：用于报告和分析计算机用户遇到的问题的系统。该系统包括在用户计算机上执行以在图形用户界面的上下文中捕获一系列用户交互的记录工具。当遇到问题或其他停止事件时，该工具将生成一个报告，指示用户交互导致停止事件，包括诸如用户访问的特定程序的特定控制顺序的信息。可以分析报告以识别问题类型的用户交互特征序列，这又可以用于为特定用户的问题找到解决方案。系统还可以包括接收和分析来自多个计算机用户的报告以识别表征问题类型的用户交互模式的服务器。此信息可用于将具体问题与未来报告相关联或改进产品。

2. 发明申请

US20100229112A1 PROBLEM REPORTING SYSTEM BASED ON USER INTERFACE INTERACTIONS 有权
标题翻译：基于用户界面交互的问题报告系统
公开(公告)号：US20100229112A1
公开(公告)日：2010-09-09
申请号：US12399802
申请日：2009-03-06
申请人： Cenk Ergan , Raymond D. Parsons , Padma Varadharajan , Sathish K. Manivannan , Keren Shushan
发明人： Cenk Ergan , Raymond D. Parsons , Padma Varadharajan , Sathish K. Manivannan , Keren Shushan
IPC分类号： G06F3/048 , G06F11/07 , G06F17/30
CPC分类号： G06F11/0769 , G06F3/04895 , G06F9/451 , G06F11/0748
摘要： A system for reporting and analyzing problems encountered by computer users. The system includes a recording tool executing on a user computer to capture a sequence of user interactions in the context of a graphical user interface. When a problem or other stop event is encountered, the tool generates a report indicating user interactions leading to the stop event, including information such as the specific sequence of controls for specific programs accessed by the user. The report can be analyzed to identify a sequence of user interactions characteristic of a problem type, which in turn may be used to find a solution for a particular user's problem. The system may also include a server that receives and analyzes reports from multiple computer users to identify patterns of user interactions that characterize problem types. This information may be used for associating specific problems with future reports or to provide information to software developers for improving their products.
摘要翻译：用于报告和分析计算机用户遇到的问题的系统。该系统包括在用户计算机上执行以在图形用户界面的上下文中捕获一系列用户交互的记录工具。当遇到问题或其他停止事件时，该工具将生成一个报告，指示用户交互导致停止事件，包括诸如用户访问的特定程序的特定控制顺序的信息。可以分析报告以识别问题类型的用户交互特征序列，这又可以用于为特定用户的问题找到解决方案。系统还可以包括接收和分析来自多个计算机用户的报告以识别表征问题类型的用户交互模式的服务器。此信息可用于将具体问题与未来报告相关联，或向软件开发人员提供信息以改进其产品。

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