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    • 1. 发明申请
    • Method and Apparatus for Enhancing Instant Messaging Systems
    • 用于增强即时消息系统的方法和装置
    • US20080250335A1
    • 2008-10-09
    • US12140619
    • 2008-06-17
    • Carl Phillip GuslerRick Allen HamiltonHarry SchatzJames Wesley Seaman
    • Carl Phillip GuslerRick Allen HamiltonHarry SchatzJames Wesley Seaman
    • G06F3/048
    • G06Q10/107
    • The present invention provides a method, apparatus, and computer instructions for organizing threads in an instant messaging session. Instant messages are received from a list of contacts. Each of these messages are stored in a set of folders, wherein each folders in the set of folders stores messages for a contact in the number of contacts. Each file is linked for access though a graphical user interface. Message threads are handled by displaying a primary dialog window, wherein the primary dialog window includes an ongoing conversation pane and an outgoing message pane. Responsive to a user input identifying a new thread, a secondary dialog window is displayed, wherein the secondary dialog window includes an ongoing conversation pane and an outgoing message pane. Responses to outgoing messages sent from the outgoing message pane are displayed in the primary dialog window in the ongoing conversation pane in the primary dialog window. Responses to outgoing messages sent from the outgoing message pane in the secondary dialog window are displayed in the ongoing conversation pane in the secondary dialog window, wherein the primary dialog window and the secondary dialog window.
    • 本发明提供了一种用于在即时消息会话中组织线程的方法,装置和计算机指令。 从联系人列表中收到即时消息。 这些消息中的每一个存储在一组文件夹中,其中文件夹集合中的每个文件夹存储联系人数量的消息。 通过图形用户界面链接每个文件进行访问。 消息线程通过显示主对话窗口来处理,其中主对话窗口包括正在进行的对话窗格和传出消息窗格。 响应于识别新线程的用户输入,显示辅助对话窗口,其中辅助对话窗口包括正在进行的对话窗格和传出消息窗格。 从对话框窗口中正在进行的会话窗格中的主对话窗口中将显示对从外发邮件窗格发送的外发邮件的响应。 在辅助对话窗口中,从对话窗口中传出的消息窗格发出的外发消息的响应显示在辅助对话窗口中的正在进行的对话窗格中,其中主对话窗口和辅助对话窗口。
    • 2. 发明授权
    • Method and apparatus for enhancing instant messaging systems
    • 用于增强即时消息系统的方法和装置
    • US07412491B2
    • 2008-08-12
    • US10427137
    • 2003-04-30
    • Carl Phillip GuslerRick Allen Hamilton, IIHarry SchatzJames Wesley Seaman
    • Carl Phillip GuslerRick Allen Hamilton, IIHarry SchatzJames Wesley Seaman
    • G06F15/16
    • G06Q10/107
    • The present invention provides a method, apparatus, and computer instructions for organizing threads in an instant messaging session. Instant messages are received from a list of contacts. Each of these messages are stored in a set of folders, wherein each folders in the set of folders stores messages for a contact in the number of contacts. Each file is linked for access though a graphical user interface. Message threads are handled by displaying a primary dialog window, wherein the primary dialog window includes an ongoing conversation pane and an outgoing message pane. Responsive to a user input identifying a new thread, a secondary dialog window is displayed, wherein the secondary dialog window includes an ongoing conversation pane and an outgoing message pane. Responses to outgoing messages sent from the outgoing message pane are displayed in the primary dialog window in the ongoing conversation pane in the primary dialog window. Responses to outgoing messages sent from the outgoing message pane in the secondary dialog window are displayed in the ongoing conversation pane in the secondary dialog window, wherein the primary dialog window and the secondary dialog window.
    • 本发明提供了一种用于在即时消息会话中组织线程的方法,装置和计算机指令。 从联系人列表中收到即时消息。 这些消息中的每一个存储在一组文件夹中,其中文件夹集合中的每个文件夹存储联系人数量的消息。 通过图形用户界面链接每个文件进行访问。 消息线程通过显示主对话窗口来处理,其中主对话窗口包括正在进行的对话窗格和传出消息窗格。 响应于识别新线程的用户输入,显示辅助对话窗口,其中辅助对话窗口包括正在进行的对话窗格和传出消息窗格。 从对话框窗口中正在进行的会话窗格中的主对话窗口中将显示对从外发邮件窗格发送的外发邮件的响应。 在辅助对话窗口中,从对话窗口中传出的消息窗格发出的外发消息的响应显示在辅助对话窗口中的正在进行的对话窗格中,其中主对话窗口和辅助对话窗口。
    • 4. 发明授权
    • Method and apparatus for enhancing instant messaging systems
    • 用于增强即时消息系统的方法和装置
    • US07693951B2
    • 2010-04-06
    • US12144373
    • 2008-06-23
    • Carl Phillip GuslerRick Allen Hamilton, IIHarry SchatzJames Wesley Seaman
    • Carl Phillip GuslerRick Allen Hamilton, IIHarry SchatzJames Wesley Seaman
    • G06F15/16
    • G06Q10/107
    • The present invention provides a method, apparatus, and computer instructions for organizing threads in an instant messaging session. Instant messages are received from a list of contacts. Each of these messages are stored in a set of folders, wherein each folders in the set of folders stores messages for a contact in the number of contacts. Each file is linked for access though a graphical user interface. Message threads are handled by displaying a primary dialog window, wherein the primary dialog window includes an ongoing conversation pane and an outgoing message pane. Responsive to a user input identifying a new thread, a secondary dialog window is displayed, wherein the secondary dialog window includes an ongoing conversation pane and an outgoing message pane. Responses to outgoing messages sent from the outgoing message pane are displayed in the primary dialog window in the ongoing conversation pane in the primary dialog window. Responses to outgoing messages sent from the outgoing message pane in the secondary dialog window are displayed in the ongoing conversation pane in the secondary dialog window, wherein the primary dialog window and the secondary dialog window.
    • 本发明提供了一种用于在即时消息会话中组织线程的方法,装置和计算机指令。 从联系人列表中收到即时消息。 这些消息中的每一个存储在一组文件夹中,其中文件夹集合中的每个文件夹存储联系人数量的消息。 通过图形用户界面链接每个文件进行访问。 消息线程通过显示主对话窗口来处理,其中主对话窗口包括正在进行的对话窗格和传出消息窗格。 响应于识别新线程的用户输入,显示辅助对话窗口,其中辅助对话窗口包括正在进行的对话窗格和传出消息窗格。 从对话框窗口中正在进行的会话窗格中的主对话窗口中将显示对从外发邮件窗格发送的外发邮件的响应。 在辅助对话窗口中,从对话窗口中传出的消息窗格发出的外发消息的响应显示在辅助对话窗口中的正在进行的对话窗格中,其中主对话窗口和辅助对话窗口。
    • 7. 发明授权
    • Apparatus and method for monitoring and analyzing instant messaging account transcripts
    • 用于监控和分析即时消息账户记录的设备和方法
    • US07194536B2
    • 2007-03-20
    • US10004925
    • 2001-12-05
    • Craig William FellensteinCarl Phillip GuslerRick Allen Hamilton, IIHarry Schatz
    • Craig William FellensteinCarl Phillip GuslerRick Allen Hamilton, IIHarry Schatz
    • G06F15/173G06F15/16
    • H04L12/1831H04L51/04
    • An apparatus and method for monitoring instant messaging user accounts are provided. The apparatus and method provide a mechanism by which transcripts of instant messages may be generated and analyzed to determine if inappropriate contact with unapproved users is occurring. A user is registered with an instant messaging service provider such that an indication as to whether or not transcripts of the user's instant messages should be stored. In addition, a listing of destination user identifications that are approved, and thus do not require transcripts, may be provided to the instant messaging service provider. Thereafter, when an instant message is received, a look-up of the source user identification of the instant message, and optionally, the destination user identification, may be used to determine if transcripts are to be stored. The transcript may be reported to an authorized recipient of the transcript. An analysis tool is provided for analyzing the content of the instant messaging transcripts to provide additional information regarding contacts in the transcript. Also, a mechanism for maintaining the integrity of the transcripts is also provided such that tampering will be identified and the instant messaging user account may be suspended.
    • 提供了一种用于监视即时消息用户帐户的装置和方法。 该装置和方法提供了一种机制,通过该机制可以生成和分析即时消息的抄本以确定是否发生与未经批准的用户的不适当接触。 用户被注册到即时消息服务提供商,使得关于是否应该存储用户的即时消息的抄本的指示。 此外,可以向即时消息服务提供商提供被批准的,因此不需要抄本的目的地用户标识的列表。 此后,当接收到即时消息时,可以使用即时消息的源用户标识的查找以及可选的目的地用户标识来确定是否要存储转录。 抄本可能会报告给誊本的授权收件人。 提供分析工具用于分析即时消息记录的内容,以提供关于抄本中的联系人的附加信息。 此外,还提供了用于维护抄本的完整性的机制,使得将篡改被识别并且即时消息用户帐户可能被暂停。
    • 9. 发明授权
    • Method and system for telephone wait user interface selection
    • 电话等待用户界面选择的方法和系统
    • US07986776B2
    • 2011-07-26
    • US12135325
    • 2008-06-09
    • Rick Allen Hamilton, IICarl Phillip GuslerTimothy Moffett WatersHarry Schatz
    • Rick Allen Hamilton, IICarl Phillip GuslerTimothy Moffett WatersHarry Schatz
    • H04M3/00
    • H04L9/088G06F21/6209G06F2221/2107G06F2221/2113G06F2221/2149H04L9/14H04L2209/60
    • In the method of the present invention, a customer of a service provider would be placed in hold while waiting to speak to a customer service representative. The method and system of the invention would recognize the telephone number of the caller using a “caller ID” system. If this call is the first time the caller has ever called, the caller would be presented with an audible listing of listening choices that would include but not be limited to the latest news, the weather (of the caller's location), financial headlines, or a selection of music stations (via cable radio, for example). The caller would then speak or type his/her preference into the keypad and the selection would be played. If the caller does not like the selection, the caller can then speak another selection or type the new selection as many times as the caller prefers. The caller selection is recorded in a caller preference database. Finally, when the same customer calls one or more additional times, the system would retain the caller's number and preferred listening selection, based on caller ID value. The listening selection would automatically be played on subsequent calls.
    • 在本发明的方法中,服务提供者的顾客将被放置在等待与客户服务代表交谈的同时。 本发明的方法和系统将使用“呼叫者ID”系统识别呼叫者的电话号码。 如果这个呼叫是呼叫者第一次呼叫,呼叫者将会听到听众的选择列表,其中包括但不限于最新消息,主叫方位置的天气,财务头条或 音乐台的选择(例如通过有线电视)。 然后,主叫方会将其/首选项输入或输入到键盘中,并进行选择。 如果呼叫者不喜欢选择,则呼叫者可以说出另一个选择,或者键入新的选择多达呼叫者偏好。 呼叫者选择记录在呼叫者偏好数据库中。 最后,当相同的客户再次呼叫一次或多次时,系统将根据呼叫者ID的值保留呼叫者的号码和优选的收听选择。 聆听选择将在以后的呼叫中自动播放。