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    • 8. 发明授权
    • Method, system and program product for distribution of feedback among customers in real-time
    • 方法,系统和程序产品,实时分发客户反馈
    • US08527307B2
    • 2013-09-03
    • US11923302
    • 2007-10-24
    • Rick A. Hamilton, IIWilliam J. HuieJenny S. LiClifford A. Pickover
    • Rick A. Hamilton, IIWilliam J. HuieJenny S. LiClifford A. Pickover
    • G06Q40/00
    • G06Q30/0282G06Q30/02G06Q30/0203
    • A method, system and program product for providing distribution of customer feedback pertaining to an aspect of a retail environment. The method includes creating either a text, an audio or visual tag for inputting into a tool, feedback from customers using a plurality of devices, the tag including either a product-related or a location-related tag that can be used to extrapolate on the feedback. The method further includes identifying respective locations of customers, collecting in real-time the feedback inputted by the customers and providing a user, a customer that has provided feedback or not, access to the feedback collected based on either an inquiry submitted to the tool by the user or based on a current location of the user identified by the tool. The method further includes retrieving in real-time a subset of the feedback collected based on either the inquiry submitted or the current location of the user.
    • 一种方法,系统和程序产品,用于提供关于零售环境方面的客户反馈的分发。 该方法包括创建文本,用于输入到工具中的音频或视觉标签,用于使用多个设备的客户的反馈,所述标签包括与产品相关的标签或与位置相关的标签,所述标签可以用于在 反馈。 该方法还包括识别客户的各个位置,实时收集由客户输入的反馈并提供用户,已提供反馈的客户访问所收集的反馈,基于通过以下方式提交的查询: 用户或基于由该工具识别的用户的当前位置。 该方法还包括基于所提交的查询或用户的当前位置实时检索所收集的反馈的子集。