专利快速检索-快速检索全球专利，免费商用专利数据库-IPRDB

1. 发明授权

US07529667B1 Automated dialog system and method 有权
标题翻译：自动对话系统和方法
公开(公告)号：US07529667B1
公开(公告)日：2009-05-05
申请号：US11219628
申请日：2005-09-06
申请人： Allen Louis Gorin , Irene Langkilde Geary , Marilyn Ann Walker , Jeremy H. Wright
发明人： Allen Louis Gorin , Irene Langkilde Geary , Marilyn Ann Walker , Jeremy H. Wright
IPC分类号： G10L15/08 , G10L15/22
CPC分类号： H04M3/4936 , G10L15/1815 , G10L15/22
摘要： This invention concerns a method and system for monitoring an automated dialog system for the automatic recognition of language understanding errors based on a user's input communications. The method illustratively determines whether a probability of understanding the user's input communication exceeds a first threshold. If the first threshold is exceeded, further dialog is conducted with the user. Otherwise, the user may be directed to a human for assistance. The method also illustratively determines whether the probability also exceeds a second threshold, the second threshold being higher than the first. If so, then further dialog is conducted with the user using the current dialog strategy. However, if the probability falls between a first threshold and a second threshold, the dialog strategy may be adapted in order to improve the chances of conducting a successful dialog with the user. Conducting further automated dialog with the user in an attempt to identify a particular task that the user wants the system to perform is carried out only upon a determination that there is at least a predetermined probability that further automated dialog will enable the system to identify the particular task.
摘要翻译：本发明涉及用于基于用户的输入通信来监视用于自动识别语言理解错误的自动对话系统的方法和系统。该方法说明性地确定理解用户的输入通信的概率是否超过第一阈值。如果超过了第一个阈值，则与用户进行进一步的对话。否则，用户可能被指示给人以寻求帮助。该方法还说明性地确定概率是否也超过第二阈值，第二阈值高于第一阈值。如果是这样，则使用当前的对话策略与用户进行进一步的对话。然而，如果概率落在第一阈值和第二阈值之间，则可以调整对话策略以便提高与用户进行成功对话的机会。只有在确定进一步自动化对话将使得系统能够识别特定的可能性的至少一个预定概率时，才进行与用户进行进一步自动化对话以试图识别用户希望系统执行的特定任务任务。

2. 发明授权

US07957970B1 Method and system for predicting problematic situations in automated dialog 有权
标题翻译：自动对话中预测问题情况的方法和系统
公开(公告)号：US07957970B1
公开(公告)日：2011-06-07
申请号：US11562080
申请日：2006-11-21
申请人： Allen Louis Gorin , Irene Langkilde Geary , Diane Judith Litman , Marilyn Ann Walker , Jeremy H. Wright
发明人： Allen Louis Gorin , Irene Langkilde Geary , Diane Judith Litman , Marilyn Ann Walker , Jeremy H. Wright
IPC分类号： G10L15/22 , G10L21/00
CPC分类号： H04M3/4936 , G10L15/1815 , G10L15/22
摘要： The invention concerns a system and method of predicting problematic dialogs in an automated dialog system based on the user's input communications. The method may include determining whether a probability of conducting a successful dialog with the user exceeds a first threshold. The successful dialog may be defined as a dialog exchange between an automated dialog system and the user that results in at least one of processing of the user's input communication and routing the user's input communication. The method may further operate such that if the first threshold is exceeded, further dialog is conducted with the user. Otherwise, the user may be directed to a human for assistance. In another possible embodiment, the method operates as above except that if the probability exceeds a second threshold, the second threshold being higher than the first, then further dialog is conducted with the user using the current dialog strategy. However, if the probability falls between a first threshold and a second threshold, the dialog strategy may be adapted in order to improve the chances of conducting a successful dialog with the user. This process may be cumulative. In particular, the first dialog exchange may be stored in a database. Then, a second dialog exchange is conducted with the user. As a result, a second determination is made as whether successful dialog can be conducted based on the stored first exchange and the current second exchanges. This cumulative process may continue using a third and fourth exchange, if necessary.
摘要翻译：本发明涉及一种基于用户的输入通信在自动对话系统中预测有问题的对话的系统和方法。该方法可以包括确定与用户进行成功对话的概率是否超过第一阈值。成功的对话可以被定义为在自动对话系统和用户之间的对话交换，其导致用户的输入通信的处理和路由用户的输入通信中的至少一个。该方法可以进一步操作，使得如果超过第一阈值，则与用户进行进一步的对话。否则，用户可能被指示给人以寻求帮助。在另一个可能的实施例中，除了如果概率超过第二阈值，则第二阈值高于第一阈值，则使用当前对话策略进行另外的对话。然而，如果概率落在第一阈值和第二阈值之间，则可以调整对话策略以便提高与用户进行成功对话的机会。这个过程可能是累积的。特别地，第一对话交换可以存储在数据库中。然后，与用户进行第二次对话交换。结果，进行第二确定，作为是否可以基于所存储的第一交换和当前的第二交换进行成功对话。如有必要，此累积过程可能会继续使用第三次和第四次交换。

3. 发明授权

US07472060B1 Automated dialog system and method 有权
标题翻译：自动对话系统和方法
公开(公告)号：US07472060B1
公开(公告)日：2008-12-30
申请号：US11219629
申请日：2005-09-06
申请人： Allen Louis Gorin , Irene Langkilde Geary , Marilyn Ann Walker , Jeremy H. Wright
发明人： Allen Louis Gorin , Irene Langkilde Geary , Marilyn Ann Walker , Jeremy H. Wright
IPC分类号： G10L15/14 , G10L15/22
CPC分类号： H04M3/4936 , G10L15/1815 , G10L15/22
摘要： This invention concerns a method and system for monitoring an automated dialog system for the automatic recognition of language understanding errors based on a user's input communications in a dialog with the user. The probability of conducting a successful dialog with the user is determined based, at least in part, on understanding data from at least one prior dialog exchange of the dialog.
摘要翻译：本发明涉及一种用于基于用户在与用户的对话中的输入通信来自动识别语言理解错误来监视自动对话系统的方法和系统。至少部分地基于理解来自对话的至少一个先前对话交换的数据来确定与用户进行成功对话的概率。

4. 发明授权

US06751591B1 Method and system for predicting understanding errors in a task classification system 有权
标题翻译：用于预测任务分类系统中的理解错误的方法和系统
公开(公告)号：US06751591B1
公开(公告)日：2004-06-15
申请号：US09765393
申请日：2001-01-22
申请人： Allen Louis Gorin , Irene Langkilde Geary , Marilyn Ann Walker , Jeremy H. Wright
发明人： Allen Louis Gorin , Irene Langkilde Geary , Marilyn Ann Walker , Jeremy H. Wright
IPC分类号： G10L1518
CPC分类号： G10L15/22
摘要： This invention concerns a method and system for monitoring an automated dialog system for the automatic recognition of language understanding errors based on a user's input communications in a task classification system. The method may include determining whether the user's input communication can be understood in order to make a task classification decision. If the user's input communication cannot be understood and a task classification decision cannot be made, a probability of understanding the user's input communication may be determined. If the probability exceeds a first threshold, further dialog may be conducted with the user. Otherwise, the user may be directed to a human for assistance. In another possible embodiment, the method operates as above except that if the probability exceeds a second threshold, the second threshold being higher than the first, then further dialog may be conducted with the user using the current dialog strategy. However, if the probability falls between a first threshold and a second threshold, the dialog strategy may be adapted in order to improve the chances of conducting a successful dialog with the user. This process may be cumulative. In particular, the first dialog exchange may be stored in a database. Then, a second dialog exchange is conducted with the user. As a result, a second determination is made as to whether the user's input communication can be understood can be conducted based on the stored first exchange and the current second exchanges. This cumulative process may continue using a third and fourth exchange, if necessary.
摘要翻译：本发明涉及一种用于监视基于用户在任务分类系统中的输入通信的语言理解错误的自动识别的自动对话系统的方法和系统。该方法可以包括确定是否可以理解用户的输入通信以便进行任务分类决定。如果不能理解用户的输入通信，并且不能进行任务分类决定，则可以确定理解用户的输入通信的概率。如果概率超过第一阈值，则可以与用户进行进一步的对话。否则，用户可能被指示给人以寻求帮助。在另一个可能的实施例中，除了如果概率超过第二阈值，则该方法高于第一阈值，则可以使用当前对话策略与用户进行进一步的对话。然而，如果概率落在第一阈值和第二阈值之间，则可以调整对话策略以便提高与用户进行成功对话的机会。这个过程可能是累积的。特别地，第一对话交换可以存储在数据库中。然后，与用户进行第二次对话交换。结果，可以基于所存储的第一交换和当前的第二交换进行关于用户的输入通信是否可以被理解的第二确定。如有必要，此累积过程可能会继续使用第三次和第四次交换。

5. 发明授权

US07440893B1 Automated dialog method with first and second thresholds for adapted dialog strategy 有权
标题翻译：自动对话方法，具有适应对话策略的第一和第二阈值
公开(公告)号：US07440893B1
公开(公告)日：2008-10-21
申请号：US11219630
申请日：2005-09-06
申请人： Allen Louis Gorin , Irene Langkilde Geary , Marilyn Ann Walker , Jeremy H. Wright
发明人： Allen Louis Gorin , Irene Langkilde Geary , Marilyn Ann Walker , Jeremy H. Wright
IPC分类号： G10L15/22
CPC分类号： H04M3/4936 , G10L15/1815 , G10L15/22
摘要： This invention concerns a method and system for monitoring an automated dialog system for the automatic recognition of language understanding errors based on a user's input communications. The method illustratively determines whether a probability of understanding the user's input communication exceeds a first threshold. If the first threshold is exceeded, further dialog is conducted with the user. Otherwise, the user may be directed to a human for assistance. The method also illustratively determines whether the probability also exceeds a second threshold, the second threshold being higher than the first. If so, then further dialog is conducted with the user using the current dialog strategy. However, if the probability falls between a first threshold and a second threshold, the dialog strategy may be adapted in order to improve the chances of conducting a successful dialog with the user.
摘要翻译：本发明涉及用于基于用户的输入通信来监视用于自动识别语言理解错误的自动对话系统的方法和系统。该方法说明性地确定理解用户的输入通信的概率是否超过第一阈值。如果超过了第一个阈值，则与用户进行进一步的对话。否则，用户可能被指示给人以寻求帮助。该方法还说明性地确定概率是否也超过第二阈值，第二阈值高于第一阈值。如果是这样，则使用当前的对话策略与用户进行进一步的对话。然而，如果概率落在第一阈值和第二阈值之间，则可以调整对话策略以便提高与用户进行成功对话的机会。

6. 发明授权

US07158935B1 Method and system for predicting problematic situations in a automated dialog 有权
标题翻译：用于在自动化对话框中预测有问题的情况的方法和系统
公开(公告)号：US07158935B1
公开(公告)日：2007-01-02
申请号：US09712192
申请日：2000-11-15
申请人： Allen Louis Gorin , Irene Langkilde Geary , Diane Judith Litman , Marilyn Ann Walker , Jeremy H. Wright
发明人： Allen Louis Gorin , Irene Langkilde Geary , Diane Judith Litman , Marilyn Ann Walker , Jeremy H. Wright
IPC分类号： G10L15/22
CPC分类号： H04M3/4936 , G10L15/1815 , G10L15/22
摘要： The invention concerns a system and method of predicting problematic dialogs in an automated dialog system based on the user's input communications. The method may include determining whether a probability of conducting a successful dialog with the user exceeds a first threshold. The successful dialog may be defined as a dialog exchange between an automated dialog system and the user that results in at least one of processing of the user's input communication and routing the user's input communication. The method may further operate such that if the first threshold is exceeded, further dialog is conducted with the user. Otherwise, the user may be directed to a human for assistance.
摘要翻译：本发明涉及一种基于用户的输入通信在自动对话系统中预测有问题的对话的系统和方法。该方法可以包括确定与用户进行成功对话的概率是否超过第一阈值。成功的对话可以被定义为在自动对话系统和用户之间的对话交换，其导致用户的输入通信的处理和路由用户的输入通信中的至少一个。该方法可以进一步操作，使得如果超过第一阈值，则与用户进行进一步的对话。否则，用户可能被指示给人以寻求帮助。

7. 发明授权

US07003459B1 Method and system for predicting understanding errors in automated dialog systems 有权
标题翻译：用于预测自动对话系统中的理解错误的方法和系统
公开(公告)号：US07003459B1
公开(公告)日：2006-02-21
申请号：US09765444
申请日：2001-01-22
申请人： Allen Louis Gorin , Irene Langkilde Geary , Marilyn Ann Walker , Jeremy H. Wright
发明人： Allen Louis Gorin , Irene Langkilde Geary , Marilyn Ann Walker , Jeremy H. Wright
IPC分类号： G10L15/22
CPC分类号： H04M3/4936 , G10L15/1815 , G10L15/22
摘要： This invention concerns a method and system for monitoring an automated dialog system for the automatic recognition of language understanding errors based on a user's input communications. The method includes determining whether a probability of understanding the user's input communication exceeds a first thresholds, where if the first threshold is exceeded, further dialog is conducted with the user. Otherwise, the user may be directed to a human for assistance. In another possible embodiment, the method operates as above except that if the probability also exceeds a second threshold, the second threshold being higher than the first, then further dialog is conducted with the user using the current dialog strategy. However, if the probability falls between a first threshold and a second threshold, the dialog strategy may be adapted in order to improve the chances of conducting a successful dialog with the user.
摘要翻译：本发明涉及用于基于用户的输入通信来监视用于自动识别语言理解错误的自动对话系统的方法和系统。该方法包括确定理解用户输入通信的概率是否超过第一阈值，如果超过第一阈值，则与用户进行进一步的对话。否则，用户可能被指示给人以寻求帮助。在另一可能的实施例中，该方法如上所述操作，除了如果概率也超过第二阈值，则第二阈值高于第一阈值，则使用当前对话策略与用户进行进一步的对话。然而，如果概率落在第一阈值和第二阈值之间，则可以调整对话策略以便提高与用户进行成功对话的机会。

8. 发明授权

US08095363B1 Method and system for predicting understanding errors in a task classification system 有权
标题翻译：用于预测任务分类系统中的理解错误的方法和系统
公开(公告)号：US08095363B1
公开(公告)日：2012-01-10
申请号：US12319432
申请日：2009-01-06
申请人： Allen Louis Gorin , Irene Langkilde Geary , Marilyn Ann Walker , Jeremy H. Wright
发明人： Allen Louis Gorin , Irene Langkilde Geary , Marilyn Ann Walker , Jeremy H. Wright
IPC分类号： G10L15/22
CPC分类号： H04M3/4936 , G10L15/1815 , G10L15/22
摘要： A method and system for monitoring an automated dialog system for the automatic recognition of language understanding errors based on a user's input communications in a task classification system. If the user's input communication cannot be understood and a task classification decision cannot be made, then further dialog may be conducted with the user if a probability of understanding the user's input communication exceeds a first threshold. Otherwise, the user may be directed to a human for assistance. In another possible embodiment, the method operates as above except that if the probability exceeds a second threshold, then further dialog may be conducted with the user using the current dialog strategy. However, if the probability falls between a first threshold and a second threshold, the dialog strategy may be adapted in order to improve the chances of conducting a successful dialog with the user.
摘要翻译：一种用于监视基于用户在任务分类系统中的输入通信来自动识别语言理解错误的自动对话系统的方法和系统。如果不能理解用户的输入通信并且不能进行任务分类决定，则如果理解用户的输入通信的概率超过第一阈值，则可以与用户进行进一步的对话。否则，用户可能被指示给人以寻求帮助。在另一个可能的实施例中，除了如果概率超过第二阈值的情况下，方法操作如上，则可以使用当前对话策略与用户进行进一步的对话。然而，如果概率落在第一阈值和第二阈值之间，则可以调整对话策略以便提高与用户进行成功对话的机会。

9. 发明授权

US07933773B1 Natural language understanding monitoring system for identifying a task 有权
标题翻译：自然语言理解监测系统识别任务
公开(公告)号：US07933773B1
公开(公告)日：2011-04-26
申请号：US12383685
申请日：2009-03-25
申请人： Allen Louis Gorin , Irene Langkilde Geary , Marilyn Ann Walker , Jeremy H. Wright
发明人： Allen Louis Gorin , Irene Langkilde Geary , Marilyn Ann Walker , Jeremy H. Wright
IPC分类号： G10L15/22 , H04M1/64
CPC分类号： H04M3/4936 , G10L15/1815 , G10L15/22
摘要： A natural language understanding monitoring system adapted to conduct an automated dialog with a user. If the system is unable to identify from the automated dialog, to at least a predetermined level of confidence, any one of a plurality of predetermined tasks as being a particular task that the user wants to have performed, the system makes a determination of the value of a probability that further automated dialog will enable the system to identify the particular task, and determines whether or not to conduct further automated dialog with the user, in an attempt to identify the particular task, based on the relative values of the determined probability and a predetermined threshold value. The probability value determination is based on inputs from the user during the automated dialog.
摘要翻译：自然语言理解监测系统，适用于与用户进行自动对话。如果系统无法从自动对话中识别至少预定的置信水平，则作为用户希望执行的特定任务的多个预定任务中的任一个，系统确定该值概率是进一步的自动化对话将使得系统能够识别特定的任务，并且基于所确定的概率的相对值来确定是否与用户进行进一步的自动对话以试图识别特定的任务，并且预定的阈值。概率值确定基于在自动对话期间来自用户的输入。

10. 发明授权

US07487088B1 Method and system for predicting understanding errors in a task classification system 有权
标题翻译：用于预测任务分类系统中的理解错误的方法和系统
公开(公告)号：US07487088B1
公开(公告)日：2009-02-03
申请号：US11433392
申请日：2006-05-12
申请人： Allen Louis Gorin , Irene Langkilde Geary , Marilyn Ann Walker , Jeremy H. Wright
发明人： Allen Louis Gorin , Irene Langkilde Geary , Marilyn Ann Walker , Jeremy H. Wright
IPC分类号： G10L15/22 , G10L15/18
CPC分类号： H04M3/4936 , G10L15/1815 , G10L15/22
摘要： This invention concerns a method and system for monitoring an automated dialog system for the automatic recognition of language understanding errors based on a user's input communications. The method may include determining whether a probability of understanding the user's input communication exceeds a first threshold. If the first threshold is exceeded, further dialog is conducted with the user. Otherwise, the user may be directed to a human for assistance. The method also illustratively determines whether the probability also exceeds a second threshold, the second threshold being higher than the first. If so, then further dialog is conducted with the user using the current dialog strategy. However, if the probability falls between a first threshold and a second threshold, the dialog strategy may be adapted in order to improve the chances of conducting a successful dialog with the user.
摘要翻译：本发明涉及用于基于用户的输入通信来监视用于自动识别语言理解错误的自动对话系统的方法和系统。该方法可以包括确定理解用户的输入通信的概率是否超过第一阈值。如果超过了第一个阈值，则与用户进行进一步的对话。否则，用户可能被指示给人以寻求帮助。该方法还说明性地确定概率是否也超过第二阈值，第二阈值高于第一阈值。如果是这样，则使用当前的对话策略与用户进行进一步的对话。然而，如果概率落在第一阈值和第二阈值之间，则可以调整对话策略以便提高与用户进行成功对话的机会。

你已经成功收藏专利！

检索式保存成功!

IPRDB

热门服务

关于我们

友情链接

联系方式