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1. 发明申请

WO2016130971A1 METHOD AND SYSTEM FOR IMPROVING CUSTOMER EXPERIENCES 审中-公开
标题翻译：改善客户体验的方法和系统
公开(公告)号：WO2016130971A1
公开(公告)日：2016-08-18
申请号：PCT/US2016/017837
申请日：2016-02-12
申请人： 24/7 CUSTOMER, INC.
发明人： CHANG, Andrew , BODELL, Michael , BROWN, Kathy , MONEGAN, Michael
IPC分类号： G06Q30/00
CPC分类号： G06Q30/016
摘要： A computer-implemented method and an apparatus for automatic execution of at least one next action during a customer interaction receives current information related to a customer from at least one device associated with the customer. At least one next action is determined for the customer in response to the received current information. The at least one next action is determined based on the current information and stored past information corresponding to the customer. Further, an automatic execution of the at least one next action is effected on behalf of the customer if the at least one next action satisfies one or more predefined criteria. The at least one next action is executed on a device from among the at least one device associated with the customer.
摘要翻译：在客户交互期间自动执行至少一个下一个动作的计算机实现的方法和装置从与客户相关联的至少一个设备接收与客户相关的当前信息。响应于所接收的当前信息，为客户确定至少一个下一个动作。基于当前信息和存储对应于顾客的过去信息来确定至少一个下一个动作。此外，如果至少一个下一个动作满足一个或多个预定标准，则代表客户执行至少一个下一动作的自动执行。所述至少一个下一个动作在与所述客户相关联的所述至少一个设备中的设备上执行。

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