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1. 发明申请

US20080281731A1 Customer support system, an office system, a customer support center, a supply center and a customer support method 审中-公开
公开(公告)号：US20080281731A1
公开(公告)日：2008-11-13
申请号：US12173499
申请日：2008-07-15
申请人： Hisashi Takata , Yasuhiko Hosoe , Yoshiaki Yokoyama , Takahisa Yano
发明人： Hisashi Takata , Yasuhiko Hosoe , Yoshiaki Yokoyama , Takahisa Yano
IPC分类号： G06Q10/00
CPC分类号： G06Q10/087 , G06Q10/06315 , G06Q10/06375 , G06Q30/0201
摘要： Resupply, recycling and exchange of consumption items of office apparatuses made by two or more manufacturers can be facilitated by a customer support center, a supply center, office systems and customer support terminals connected via a communication network, wherein an apparatus management database, a cost and supply information database, an analysis database, and a supply management database are installed at appropriate locations, each associated with functional units such as a data acquisition unit, a data analysis unit, a report generating unit and the like for issuing purchase orders, recycling orders, exchange orders and office system improvement proposals.

2. 发明授权

US07359969B2 System and method to provide integrated device, user, and account information to users 有权
标题翻译：系统和方法为用户提供集成的设备，用户和帐户信息
公开(公告)号：US07359969B2
公开(公告)日：2008-04-15
申请号：US10913450
申请日：2004-08-09
申请人： Tetsuro Motoyama , Christopher Meyer , Yasuhiko Hosoe , Makoto Mimura , Bob Rhodes
发明人： Tetsuro Motoyama , Christopher Meyer , Yasuhiko Hosoe , Makoto Mimura , Bob Rhodes
IPC分类号： G06F13/00
CPC分类号： G06Q10/10 , G06Q20/203 , G06Q30/00 , G06Q30/0283 , Y10S707/99945 , Y10S707/99948
摘要： A system and method for managing and servicing a device communicatively coupled to a network, including: receiving device information, including alert information and status information, from the device over the network; storing the received device information; storing business context information, including contract management information, billing management information, and order management information related to managing and servicing the device; storing user access information, the user access information governing access to the stored device information and the stored business context information of the device by a plurality of users; and providing the stored device information and the business context information to a user of the plurality of users based on the stored user access information.
摘要翻译：一种用于管理和维护通信地耦合到网络的设备的系统和方法，包括：通过网络从所述设备接收包括警报信息和状态信息的设备信息; 存储所接收的设备信息; 存储业务上下文信息，包括合同管理信息，计费管理信息和与管理和维护设备有关的订单管理信息; 存储用户访问信息，由多个用户管理对所存储的设备信息的访问的用户访问信息和所存储的设备的业务上下文信息; 以及基于所存储的用户访问信息将所存储的设备信息和业务上下文信息提供给所述多个用户的用户。

3. 发明授权

US07620718B2 System and method to provide integrated device, user, and account information to users 有权
标题翻译：系统和方法为用户提供集成的设备，用户和帐户信息
公开(公告)号：US07620718B2
公开(公告)日：2009-11-17
申请号：US12030623
申请日：2008-02-13
申请人： Tetsuro Motoyama , Christopher Meyer , Yasuhiko Hosoe , Makoto Mimura , Bob Rhodes
发明人： Tetsuro Motoyama , Christopher Meyer , Yasuhiko Hosoe , Makoto Mimura , Bob Rhodes
IPC分类号： G06F13/00
CPC分类号： G06Q10/10 , G06Q20/203 , G06Q30/00 , G06Q30/0283 , Y10S707/99945 , Y10S707/99948
摘要： A system and method for managing and servicing a device communicatively coupled to a network, including: receiving device information, including alert information and status information, from the device over the network; storing the received device information; storing business context information, including contract management information, billing management information, and order management information related to managing and servicing the device; storing user access information, the user access information governing access to the stored device information and the stored business context information of the device by a plurality of users; and providing the stored device information and the business context information to a user of the plurality of users based on the stored user access information.
摘要翻译：一种用于管理和维护通信地耦合到网络的设备的系统和方法，包括：通过网络从所述设备接收包括警报信息和状态信息的设备信息; 存储所接收的设备信息; 存储业务上下文信息，包括合同管理信息，计费管理信息和与管理和维护设备有关的订单管理信息; 存储用户访问信息，由多个用户管理对所存储的设备信息的访问的用户访问信息和所存储的设备的业务上下文信息; 以及基于所存储的用户访问信息将所存储的设备信息和业务上下文信息提供给所述多个用户的用户。

4. 发明申请

US20060031390A1 System and method to evaluate a service contract covering a monitored device by integrating device, user, and account information 审中-公开
标题翻译：通过集成设备，用户和帐户信息来评估覆盖受监控设备的服务合同的系统和方法
公开(公告)号：US20060031390A1
公开(公告)日：2006-02-09
申请号：US10913364
申请日：2004-08-09
申请人： Tetsuro Motoyama , Christopher Meyer , Yasuhiko Hosoe , Makoto Mimura , Bob Rhodes
发明人： Tetsuro Motoyama , Christopher Meyer , Yasuhiko Hosoe , Makoto Mimura , Bob Rhodes
IPC分类号： G06F15/16
CPC分类号： G06Q10/10
摘要： A system and method for evaluating a service contract for managing and servicing devices communicatively coupled to a network, including: storing business context information, including terms of the service contract for managing and servicing a device; storing contract expenditure information; receiving, from an authorized user, a request for information related to profitability of the service contract over a predetermined period of time; accessing the business context information to retrieve the terms of the service contract and an identification for each device; determining, based on each respective identification, the cost of performing the service contract over the predetermined period of time for the device covered by the service contract; creating a contract profitability report describing profitability of the service contract over the predetermined period of time; and providing, to the authorized user, the contract profitability report and the terms of the service contract for the device covered by the service contract.
摘要翻译：一种用于评估用于管理和维护与网络通信耦合的设备的服务合同的系统和方法，包括：存储业务上下文信息，包括用于管理和维护设备的服务合同的术语; 存储合同支出信息; 从授权用户接收在预定时间段内与服务合同的盈利能力有关的信息的请求; 访问业务上下文信息以检索服务合同的条款和每个设备的标识; 基于每个相应的标识确定在服务合同涵盖的设备的预定时间段内执行服务合同的成本; 制定合同盈利报告，描述服务合同在预定时间段内的盈利能力; 并向授权用户提供合同利润报告和服务合同涵盖的设备的服务合同条款。

5. 发明申请

US20060031155A1 System and method to process an alert from a monitored device based on business context information 审中-公开
标题翻译：基于业务上下文信息来处理来自被监视设备的警报的系统和方法
公开(公告)号：US20060031155A1
公开(公告)日：2006-02-09
申请号：US10913431
申请日：2004-08-09
申请人： Tetsuro Motoyama , Christopher Meyer , Yasuhiko Hosoe , Makoto Mimura , Bob Rhodes
发明人： Tetsuro Motoyama , Christopher Meyer , Yasuhiko Hosoe , Makoto Mimura , Bob Rhodes
IPC分类号： G06Q40/00
CPC分类号： G06Q10/06 , G06Q10/10 , G06Q40/04
摘要： A system and method for servicing a monitored device provided to a company, including: receiving, by a service provider over a network, a service alert regarding the monitored device; determining whether a business relationship exists between the company and the service provider for service of the monitored device; and responding to the service alert based on the determined business relationship. The method of determining whether a business relationship exists between the company and the service provider for service of the monitored device includes determining whether a bid for a contract between the company and the service provider is pending; and, if the bid for the contract is pending between the company and the service provider, responding to the service alert in a predetermined manner.
摘要翻译：一种用于服务提供给公司的被监视设备的系统和方法，包括：由服务提供商通过网络接收关于被监视设备的服务警报; 确定公司和服务提供商之间是否存在与被监视设备的服务有关的业务关系; 并根据确定的业务关系响应服务警报。确定公司与服务提供商之间是否存在与受监控设备进行服务的方法，包括确定公司与服务提供商之间的合同竞标是否正在等待; 并且如果公司和服务提供商之间的合同竞标正在等待，则以预定的方式响应服务警报。

6. 发明授权

US07415420B2 Customer support system, an office system, a customer support center, a supply center and a customer support method 有权
标题翻译：客户支持系统，办公系统，客户支持中心，供应中心和客户支持方法
公开(公告)号：US07415420B2
公开(公告)日：2008-08-19
申请号：US10107327
申请日：2002-03-28
申请人： Hisashi Takata , Yasuhiko Hosoe , Yoshiaki Yokoyama , Takahisa Yano
发明人： Hisashi Takata , Yasuhiko Hosoe , Yoshiaki Yokoyama , Takahisa Yano
IPC分类号： G06F17/50
CPC分类号： G06Q10/087 , G06Q10/06315 , G06Q10/06375 , G06Q30/0201
摘要： Resupply, recycling and exchange of consumption items of office apparatuses made by two or more manufacturers can be facilitated by a customer support center, a supply center, office systems and customer support terminals connected via a communication network, wherein an apparatus management database, a cost and supply information database, an analysis database, and a supply management database are installed at appropriate locations, each associated with functional units such as a data acquisition unit, a data analysis unit, a report generating unit and the like for issuing purchase orders, recycling orders, exchange orders and office system improvement proposals.
摘要翻译：由两个或多个制造商制造的办公设备的消费品的补充，回收和交换可以由客户支持中心，供应中心，办公室系统和通过通信网络连接的客户支持终端来促进，其中设备管理数据库，成本并且供应信息数据库，分析数据库和供应管理数据库被安装在适当的位置，每个相关联的位置与功能单元相关联，诸如数据采集单元，数据分析单元，报告生成单元等用于发行采购订单，回收订单，交换单和办公系统改进提案。

7. 发明申请

US20080147433A1 SYSTEM AND METHOD TO PROVIDE INTEGRATED DEVICE, USER, AND ACCOUNT INFORMATION TO USERS 有权
标题翻译：向用户提供集成设备，用户和帐户信息的系统和方法
公开(公告)号：US20080147433A1
公开(公告)日：2008-06-19
申请号：US12030623
申请日：2008-02-13
申请人： Tetsuro Motoyama , Christopher Meyer , Yasuhiko Hosoe , Makoto Mimura , Bob Rhodes
发明人： Tetsuro Motoyama , Christopher Meyer , Yasuhiko Hosoe , Makoto Mimura , Bob Rhodes
IPC分类号： G06Q10/00 , G06F17/30
CPC分类号： G06Q10/10 , G06Q20/203 , G06Q30/00 , G06Q30/0283 , Y10S707/99945 , Y10S707/99948
摘要： A system and method for managing and servicing a device communicatively coupled to a network, including: receiving device information, including alert information and status information, from the device over the network; storing the received device information; storing business context information, including contract management information, billing management information, and order management information related to managing and servicing the device; storing user access information, the user access information governing access to the stored device information and the stored business context information of the device by a plurality of users; and providing the stored device information and the business context information to a user of the plurality of users based on the stored user access information.
摘要翻译：一种用于管理和维护通信地耦合到网络的设备的系统和方法，包括：通过网络从所述设备接收包括警报信息和状态信息的设备信息; 存储所接收的设备信息; 存储业务上下文信息，包括合同管理信息，计费管理信息和与管理和维护设备有关的订单管理信息; 存储用户访问信息，由多个用户管理对所存储的设备信息的访问的用户访问信息和所存储的设备的业务上下文信息; 以及基于所存储的用户访问信息将所存储的设备信息和业务上下文信息提供给所述多个用户的用户。

8. 发明申请

US20060085535A1 System and method to integrate device, user, and account information 审中-公开
标题翻译：集成设备，用户和帐户信息的系统和方法
公开(公告)号：US20060085535A1
公开(公告)日：2006-04-20
申请号：US10913337
申请日：2004-08-09
申请人： Tetsuro Motoyama , Christopher Meyer , Yasuhiko Hosoe , Makoto Mimura , Bob Rhodes
发明人： Tetsuro Motoyama , Christopher Meyer , Yasuhiko Hosoe , Makoto Mimura , Bob Rhodes
IPC分类号： G06F3/00 , G06F15/173
CPC分类号： G06Q10/06 , G06Q10/10 , G06Q30/04 , H04L12/14 , H04L41/026 , H04L41/069 , H04L51/00 , H04L67/025 , H04L67/306 , H04N1/00344 , H04N1/34 , H04N2201/0039 , H04N2201/0082 , H04N2201/0091 , H04N2201/0093 , H04N2201/0094
摘要： A system for managing and servicing at least one device communicatively coupled to a network, including a communication manager configured to receive an alert and monitored information from the at least one device over the network, and to receive a user request for information related to the at least one device; a device subsystem configured to store the monitored information received by the communication manager, and to store at least one of configuration and service information of the at least one device; a user subsystem configured to store information related to users of the at least one device; an account subsystem configured to store at least one of contract management information, billing management information, and order management information related to the at least one device; and a system controller configured to coordinate operations of the device subsystem, the user subsystem, and the account subsystem in responding to the received alert and in responding to the received user request for information.
摘要翻译：一种用于管理和维护通信地耦合到网络的至少一个设备的系统，包括经配置以通过网络从所述至少一个设备接收警报和监视的信息的通信管理器，以及接收与所述至少一个设备相关的信息的用户请求至少一个设备; 被配置为存储由所述通信管理器接收的所述监视信息并且存储所述至少一个设备的配置和服务信息中的至少一个的设备子系统; 被配置为存储与所述至少一个设备的用户相关的信息的用户子系统; 配置为存储与所述至少一个设备相关的合同管理信息，计费管理信息和订单管理信息中的至少一个的帐户子系统; 以及系统控制器，被配置为协调所述设备子系统，所述用户子系统和所述帐户子系统的操作以响应于所接收的警报并响应于所接收的用户信息请求。

9. 发明申请

US20060031777A1 System and method to provide integrated device, user, and account information to users 有权
公开(公告)号：US20060031777A1
公开(公告)日：2006-02-09
申请号：US10913450
申请日：2004-08-09
申请人： Tetsuro Motoyama , Christopher Meyer , Yasuhiko Hosoe , Makoto Mimura , Bob Rhodes
发明人： Tetsuro Motoyama , Christopher Meyer , Yasuhiko Hosoe , Makoto Mimura , Bob Rhodes
IPC分类号： G06Q20/00
CPC分类号： G06Q10/10 , G06Q20/203 , G06Q30/00 , G06Q30/0283 , Y10S707/99945 , Y10S707/99948
摘要： A system and method for managing and servicing a device communicatively coupled to a network, including: receiving device information, including alert information and status information, from the device over the network; storing the received device information; storing business context information, including contract management information, billing management information, and order management information related to managing and servicing the device; storing user access information, the user access information governing access to the stored device information and the stored business context information of the device by a plurality of users; and providing the stored device information and the business context information to a user of the plurality of users based on the stored user access information.

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