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1. 发明申请

US20070078725A1 INTEGRATED CUSTOMER FULFILLMENT MANAGEMENT 审中-公开
标题翻译：一体化客户管理
公开(公告)号：US20070078725A1
公开(公告)日：2007-04-05
申请号：US11469846
申请日：2006-09-01
申请人： William Koszewski , Jeremy Whiteley , James Perkins , Travis Ortlieb
发明人： William Koszewski , Jeremy Whiteley , James Perkins , Travis Ortlieb
IPC分类号： G06Q30/00
CPC分类号： G06Q30/06 , G06Q30/0271 , G06Q30/0635
摘要： An integrated customer fulfillment management (ICFM) system allows a user to request a fulfillment package to be delivered to a recipient using a computing system. The fulfillment request, specifying personal information about the recipient is specified. The content of the fulfillment package is selected, which may include a communication personalized to the recipient, such as a letter, an e-mail, a link to a personalized web page, or other content. The content of the fulfillment package also may include one or more documents, such as literature regarding a good or service, or an article, such as a gift or another item requested or needed by the user. The fulfillment request is directed to a fulfillment center for preparation of the fulfillment package. The fulfillment center is able to access personal information about the recipient to generate the personalized letter, prepare the fulfillment package, and facilitate shipping of the fulfillment package.
摘要翻译：集成的客户履行管理（ICFM）系统允许用户使用计算系统请求履行包被传送给收件人。指定履行请求，指定有关收件人的个人信息。选择履行包的内容，其可以包括对接收者个性化的通信，诸如字母，电子邮件，到个性化网页的链接或其他内容。履行包的内容还可以包括一个或多个文件，例如关于商品或服务的文献，或者诸如礼物或用户请求或需要的另一项目的物品。履行要求是针对履行中心准备履行包的。履行中心能够访问有关收件人的个人信息，以生成个性化的信件，准备履行包，并促进履行包裹的运送。

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