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1. 发明授权

US09959567B2 Systems and methods of targeted interactions for integrated retail applications 有权
公开(公告)号：US09959567B2
公开(公告)日：2018-05-01
申请号：US13547910
申请日：2012-07-12
申请人： Vijan Bhaumik , Richard K. Lyons
发明人： Vijan Bhaumik , Richard K. Lyons
IPC分类号： G06Q30/06 , G06F3/048 , G06F3/01 , G06Q30/02
CPC分类号： G06Q30/0641 , G06F3/01 , G06F3/048 , G06Q30/0237
摘要： Example gesture based cross-channel commerce retail systems and methods are provided. Some of the example systems and methods permit a consumer to complete a Store Pick Up order, i.e., an order placed by the consumer via computer, mobile device, telephone, fax, mail-order, etc., by gesturing with a mobile device near a digital kiosk and optical sensor at a store pick up location. The mobile device and/or the digital kiosk may display media content to the consumer while the consumer completes the Store Pick Up order. In another example system, a digital kiosk is located in a public area such as an airport, shopping mall, train station, or stadium. The digital kiosk displays media content to the consumer, and the consumer may transfer to a mobile device such media by gesturing with the mobile device near the digital kiosk.

2. 发明申请

US20140019377A1 SYSTEMS AND METHODS OF TARGETED INTERACTIONS FOR INTEGRATED RETAIL APPLICATIONS 有权
标题翻译：集成零售应用的目标交互的系统和方法
公开(公告)号：US20140019377A1
公开(公告)日：2014-01-16
申请号：US13547910
申请日：2012-07-12
申请人： Vijan Bhaumik , Richard K. Lyons
发明人： Vijan Bhaumik , Richard K. Lyons
IPC分类号： G06Q50/28
CPC分类号： G06Q30/0641 , G06F3/01 , G06F3/048 , G06Q30/0237
摘要： Example gesture based cross-channel commerce retail systems and methods are provided. Some of the example systems and methods permit a consumer to complete a Store Pick Up order, i.e., an order placed by the consumer via computer, mobile device, telephone, fax, mail-order, etc., by gesturing with a mobile device near a digital kiosk and optical sensor at a store pick up location. The mobile device and/or the digital kiosk may display media content to the consumer while the consumer completes the Store Pick Up order. In another example system, a digital kiosk is located in a public area such as an airport, shopping mall, train station, or stadium. The digital kiosk displays media content to the consumer, and the consumer may transfer to a mobile device such media by gesturing with the mobile device near the digital kiosk.
摘要翻译：提供了基于手势的跨渠道商业零售系统和方法。示例系统和方法中的一些允许消费者通过计算机，移动设备，电话，传真，邮件订单等来完成购物订单，即消费者所发出的订单，通过使用附近的移动设备进行手势一个数字售货亭和光学传感器在商店的拾起位置。移动设备和/或数字亭可以在消费者完成Store Pick Up命令时向消费者显示媒体内容。在另一个示例系统中，数字信息亭位于诸如机场，商场，火车站或体育场的公共区域中。数字信息亭向消费者显示媒体内容，并且消费者可以通过与数字信息亭附近的移动设备进行手势来转移到移动设备这样的媒体。

3. 发明授权

US09143896B2 Systems and methods for providing a distributed mobile call center for a service establishment 有权
标题翻译：为服务机构提供分布式移动呼叫中心的系统和方法
公开(公告)号：US09143896B2
公开(公告)日：2015-09-22
申请号：US13273459
申请日：2011-10-14
申请人： Vijan Bhaumik , Marisa Lynne Brillhart , Richard Kevin Lyons
发明人： Vijan Bhaumik , Marisa Lynne Brillhart , Richard Kevin Lyons
IPC分类号： H04M3/00 , H04M5/00 , H04W4/02 , H04M3/51 , H04M3/523
CPC分类号： H04W4/023 , H04M3/51 , H04M3/5233
摘要： A method and system for distributing a service center call. The method and system include hosting an electronic database of information regarding service agent availability, providing a user interface for allowing a service agent to update the database regarding the availability of the service agent to receive service calls, and receiving a customer service call request. To route the customer service call request, the method and system determines the location of a customer originating the customer service call request, determines availability of at least one service agent within a predetermined location threshold of the location of the customer, and routing the customer service call request to the local service agent or to a service agent outside of the predetermined location threshold of the location of the customer if there are no available service agents within the predetermined location threshold of the location of the customer.
摘要翻译：一种用于分发服务中心呼叫的方法和系统。所述方法和系统包括托管关于服务代理可用性的信息的电子数据库，提供用于允许服务代理程序更新数据库的用户接口，用于接收服务呼叫的服务代理的可用性，以及接收客户服务呼叫请求。为了路由客户服务呼叫请求，方法和系统确定发起客户服务呼叫请求的客户的位置，确定客户位置的预定位置阈值内的至少一个服务代理的可用性，并且路由客户服务如果在客户位置的预定位置阈值内没有可用的服务代理，则呼叫请求到本地服务代理或服务代理之外的客户位置的预定位置阈值。

4. 发明申请

US20130095807A1 SYSTEMS AND METHODS FOR PROVIDING A DISTRIBUTED MOBILE CALL CENTER FOR A SERVICE ESTABLISHMENT 有权
标题翻译：用于为服务机构提供分布式移动呼叫中心的系统和方法
公开(公告)号：US20130095807A1
公开(公告)日：2013-04-18
申请号：US13273459
申请日：2011-10-14
申请人： Vijan Bhaumik , Marisa Lynne Brillhart , Richard Kevin Lyons
发明人： Vijan Bhaumik , Marisa Lynne Brillhart , Richard Kevin Lyons
IPC分类号： H04W4/00 , H04W64/00
CPC分类号： H04W4/023 , H04M3/51 , H04M3/5233
摘要： A method and system for distributing a service center call. The method and system include hosting an electronic database of information regarding service agent availability, providing a user interface for allowing a service agent to update the database regarding the availability of the service agent to receive service calls, and receiving a customer service call request. To route the customer service call request, the method and system determines the location of a customer originating the customer service call request, determines availability of at least one service agent within a predetermined location threshold of the location of the customer, and routing the customer service call request to the local service agent or to a service agent outside of the predetermined location threshold of the location of the customer if there are no available service agents within the predetermined location threshold of the location of the customer.
摘要翻译：一种用于分发服务中心呼叫的方法和系统。所述方法和系统包括托管关于服务代理可用性的信息的电子数据库，提供用于允许服务代理程序更新数据库的用户接口，用于接收服务呼叫的服务代理的可用性，以及接收客户服务呼叫请求。为了路由客户服务呼叫请求，方法和系统确定发起客户服务呼叫请求的客户的位置，确定客户位置的预定位置阈值内的至少一个服务代理的可用性，并且路由客户服务如果在客户位置的预定位置阈值内没有可用的服务代理，则呼叫请求到本地服务代理或服务代理之外的客户位置的预定位置阈值。

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