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    • 6. 发明授权
    • Bias correction for scrubbing providers
    • 洗涤提供者的偏差校正
    • US08068410B2
    • 2011-11-29
    • US12394829
    • 2009-02-27
    • Shuping Zhang
    • Shuping Zhang
    • H04L12/26
    • H04L45/00H04L45/12H04L45/124
    • A decision about provider quality based on a quality metric observed says little about the quality of the provider. Further, the decision may be biased by a variation in customer contributions to the quality metric observed or by a variation in a number of completed calls received by a provider. Accordingly, a method and corresponding apparatus are provided to evaluate quality and to correct bias by determining a standard that accounts for at least one source of bias, comparing an observed measure of a provider against the standard to produce an evaluation of the observed measure of the provider, and affecting a decision about the quality of the provider based on the evaluation. As a result, an unbiased decision, for example, to scrub a provider can be made and in some instances, a provider may be rescued from being scrubbed.
    • 基于所观察到的质量指标,关于供应商质量的决定对供应商的质量几乎没有影响。 此外,可以通过客观贡献对所观察到的质量度量的变化或由提供商接收到的完成呼叫的数量的变化来偏差该决定。 因此,提供了一种方法和相应的装置以通过确定考虑到至少一个偏倚来源的标准来评估质量和纠正偏倚,将所提供者的观察到的度量与标准进行比较,以产生观察到的度量的评估 提供者,并根据评估影响提供者质量的决定。 因此,可以做出例如擦洗提供者的公正的决定,并且在某些情况下,可以救出提供者被擦除。
    • 10. 发明申请
    • BIAS CORRECTION FOR SCRUBBING PROVIDERS
    • 用于冲洗供应商的偏差校正
    • US20100220591A1
    • 2010-09-02
    • US12394829
    • 2009-02-27
    • Shuping Zhang
    • Shuping Zhang
    • H04L12/26
    • H04L45/00H04L45/12H04L45/124
    • A decision about provider quality based on a quality metric observed says little about the quality of the provider. Further, the decision may be biased by a variation in customer contributions to the quality metric observed or by a variation in a number of completed calls received by a provider. Accordingly, a method and corresponding apparatus are provided to evaluate quality and to correct bias by determining a standard that accounts for at least one source of bias, comparing an observed measure of a provider against the standard to produce an evaluation of the observed measure of the provider, and affecting a decision about the quality of the provider based on the evaluation. As a result, an unbiased decision, for example, to scrub a provider can be made and in some instances, a provider may be rescued from being scrubbed.
    • 基于所观察到的质量指标,关于供应商质量的决定对供应商的质量几乎没有影响。 此外,可以通过客观贡献对所观察到的质量度量的变化或由提供商接收到的完成呼叫的数量的变化来偏差该决定。 因此,提供了一种方法和相应的装置以通过确定考虑到至少一个偏倚来源的标准来评估质量和纠正偏倚,将所提供者的观察到的度量与标准进行比较,以产生观察到的度量的评估 提供者,并根据评估影响提供者质量的决定。 因此,可以做出例如擦洗提供者的公正的决定,并且在某些情况下,可以救出提供者被擦除。