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1. 发明授权

US08068585B2 Checking of broadband network components 失效
标题翻译：检查宽带网络组件
公开(公告)号：US08068585B2
公开(公告)日：2011-11-29
申请号：US12119866
申请日：2008-05-13
申请人： Scott Traynham Stillman , Scott Crandall Holt , Kenneth Wayne Chastain , Hong Thi Nguyen , Senis Busayapongchai , Lisa Marie Birkenberger , Judson Barry Johnston , Eric Duron , Diana N. Gash , Homayoun Torab , Harry Tang
发明人： Scott Traynham Stillman , Scott Crandall Holt , Kenneth Wayne Chastain , Hong Thi Nguyen , Senis Busayapongchai , Lisa Marie Birkenberger , Judson Barry Johnston , Eric Duron , Diana N. Gash , Homayoun Torab , Harry Tang
IPC分类号： H04M1/24 , H04M3/08 , H04M3/22
CPC分类号： H04L43/50 , H04L41/0213 , H04L41/0869
摘要： Systems and methods for checking broadband network components are provided in which an automated interactive system permits a field technician to check various conditions of a communication line or other broadband network components without the assistance of a support technician. While options to request assistance from a support technician are provided, the automated interactive system permits the field technician to perform various functions on a communication line without additional assistance, especially for routine tasks. The automated interactive system, therefore, removes efficiencies that may be associated with conventional approaches for checking broadband network components.
摘要翻译：提供了用于检查宽带网络组件的系统和方法，其中自动交互系统允许现场技术人员在没有支持技术人员的帮助下检查通信线路或其他宽带网络组件的各种状况。当提供从支持技术人员请求协助的选项时，自动交互系统允许现场技术人员在通信线路上执行各种功能，而无需额外的帮助，特别是用于常规任务。因此，自动交互系统可以消除可能与用于检查宽带网络组件的常规方法相关联的效率。

2. 发明申请

US20080256044A1 Method And System For Searching An Information Retrieval System According To User-Specified Location Information 有权
标题翻译：根据用户指定的位置信息搜索信息检索系统的方法和系统
公开(公告)号：US20080256044A1
公开(公告)日：2008-10-16
申请号：US12123836
申请日：2008-05-20
申请人： David J. Anderson , Senis Busayapongchai
发明人： David J. Anderson , Senis Busayapongchai
IPC分类号： G06F7/06 , G06F17/30 , G01S1/02
CPC分类号： G06F17/3087 , Y10S707/99933 , Y10S707/99934 , Y10S707/99935
摘要： A method and system for searching an information retrieval system for items of interest that are in proximity to geographical locations provided by the user. The information retrieval system can perform a search for specified types of businesses or items of interest that surround or are in close proximity to the user's present geographical location, or a geographical location that the user has pre-configured in a database. The system receives geographical location information concerning the user's position from the wireless network carrier, which tracks the location of the user's mobile communications device. When the user desires to store a geographical location and geographical name for a future search, the information is entered into the pre-configured database. When conducting an information search at a later time, the user can narrow a search request to a geographical area in the vicinity of the stored geographical location.
摘要翻译：一种用于在信息检索系统中搜索与由用户提供的地理位置相邻的感兴趣的项目的方法和系统。信息检索系统可以执行围绕或接近用户的当前地理位置的特定类型的商业或感兴趣的项目的搜索，或者用户已经在数据库中预配置的地理位置。系统从无线网络运营商接收有关用户位置的地理位置信息，该无线网络运营商跟踪用户的移动通信设备的位置。当用户希望存储未来搜索的地理位置和地理名称时，将信息输入到预配置的数据库中。在稍后进行信息搜索时，用户可以将搜索请求缩小到存储的地理位置附近的地理区域。

3. 发明授权

US07376640B1 Method and system for searching an information retrieval system according to user-specified location information 有权
标题翻译：根据用户指定的位置信息搜索信息检索系统的方法和系统
公开(公告)号：US07376640B1
公开(公告)日：2008-05-20
申请号：US09710955
申请日：2000-11-14
申请人： David J. Anderson , Senis Busayapongchai
发明人： David J. Anderson , Senis Busayapongchai
IPC分类号： G06F17/30
CPC分类号： G06F17/3087 , Y10S707/99933 , Y10S707/99934 , Y10S707/99935
摘要： A method and system for searching an information retrieval system for items of interest that are in proximity to geographical locations provided by the user. The information retrieval system can perform a search for specified types of businesses or items of interest that surround or are in close proximity to the user's present geographical location, or a geographical location that the user has pre-configured in a database. The system receives geographical location information concerning the user's position from the wireless network carrier, which tracks the location of the user's mobile communications device. When the user desires to store a geographical location and geographical name for a future search, the information is entered into the pre-configured database. When conducting an information search at a later time, the user can narrow a search request to a geographical area in the vicinity of the stored geographical location.
摘要翻译：一种用于在信息检索系统中搜索与由用户提供的地理位置相邻的感兴趣的项目的方法和系统。信息检索系统可以执行围绕或接近用户的当前地理位置的特定类型的商业或感兴趣的项目的搜索，或者用户已经在数据库中预配置的地理位置。系统从无线网络运营商接收有关用户位置的地理位置信息，该无线网络运营商跟踪用户的移动通信设备的位置。当用户希望存储未来搜索的地理位置和地理名称时，将信息输入到预配置的数据库中。在稍后进行信息搜索时，用户可以将搜索请求缩小到存储的地理位置附近的地理区域。

4. 发明授权

US06944594B2 Multi-context conversational environment system and method 有权
标题翻译：多语境对话环境系统和方法
公开(公告)号：US06944594B2
公开(公告)日：2005-09-13
申请号：US09870202
申请日：2001-05-30
申请人： Senis Busayapongchai , Pichet Chintrakulchai
发明人： Senis Busayapongchai , Pichet Chintrakulchai
IPC分类号： G10L15/22 , G10L15/26 , H04M3/493 , G10L21/00
CPC分类号： H04M3/4936 , G10L2015/228
摘要： An interactive speech-activated information retrieval application for use in automated telephone systems includes a control manager that interfaces between the caller's speech input and applications and enables several applications to be open at the same time. The control manager continually monitors for control words, enabling the user to switch between applications at will. When a user switches to another application, the control manager suspends the first application and stores its context, enabling the user to later return to the application at the point where the application was previously suspended.
摘要翻译：在自动电话系统中使用的交互式语音激活信息检索应用程序包括控制管理器，该控制管理器在呼叫者的语音输入和应用之间进行接口，并且能够同时打开多个应用程序。控制管理器持续监控控制字，使用户可以随意切换应用程序。当用户切换到另一个应用程序时，控制管理器暂停第一个应用程序并存储其上下文，使得用户稍后可以在应用程序先前暂停的时候返回到应用程序。

5. 发明授权

US08626759B2 Method and system for searching an information retrieval system according to user-specified location information 有权
标题翻译：根据用户指定的位置信息搜索信息检索系统的方法和系统
公开(公告)号：US08626759B2
公开(公告)日：2014-01-07
申请号：US12123836
申请日：2008-05-20
申请人： David J. Anderson , Senis Busayapongchai
发明人： David J. Anderson , Senis Busayapongchai
IPC分类号： G06F17/30
CPC分类号： G06F17/3087 , Y10S707/99933 , Y10S707/99934 , Y10S707/99935
摘要： A method and system for searching an information retrieval system for items of interest that are in proximity to geographical locations provided by the user. The information retrieval system can perform a search for specified types of businesses or items of interest that surround or are in close proximity to the user's present geographical location, or a geographical location that the user has pre-configured in a database. The system receives geographical location information concerning the user's position from the wireless network carrier, which tracks the location of the user's mobile communications device. When the user desires to store a geographical location and geographical name for a future search, the information is entered into the pre-configured database. When conducting an information search at a later time, the user can narrow a search request to a geographical area in the vicinity of the stored geographical location.
摘要翻译：一种用于在信息检索系统中搜索与由用户提供的地理位置相邻的感兴趣的项目的方法和系统。信息检索系统可以执行围绕或接近用户的当前地理位置的特定类型的商业或感兴趣的项目的搜索，或者用户已经在数据库中预配置的地理位置。系统从无线网络运营商接收有关用户位置的地理位置信息，该无线网络运营商跟踪用户的移动通信设备的位置。当用户希望存储未来搜索的地理位置和地理名称时，将信息输入到预配置的数据库中。在稍后进行信息搜索时，用户可以将搜索请求缩小到存储的地理位置附近的地理区域。

6. 发明授权

US07386540B2 Method and system for selectively presenting database results in an information retrieval system 有权
标题翻译：用于在信息检索系统中选择性地呈现数据库结果的方法和系统
公开(公告)号：US07386540B2
公开(公告)日：2008-06-10
申请号：US10636815
申请日：2003-08-08
申请人： David J. Anderson , Senis Busayapongchai
发明人： David J. Anderson , Senis Busayapongchai
IPC分类号： G06F17/30
CPC分类号： G06F17/3087 , G06F17/3061 , Y10S707/99933 , Y10S707/99936 , Y10S707/99943
摘要： An information retrieval system is described that dynamically prioritizes search request results prior to output to a user. When a database search yields multiple hits, the results are first categorized into a series of groups. Categories are determined from any number of different factors, such as geographical locations of the search results, amenities, hours of operation, etc. For each category, the search results can be parsed into groups within the category. The results are first reported to the user in general terms, as a number of search results in each of the groups. The user is prompted to select the group that is of most interest, and the portion of the individual search results that are within the selected group are reported.
摘要翻译：描述了信息检索系统，其在输出到用户之前动态地将搜索请求结果优先化。当数据库搜索产生多个匹配时，结果首先分为一系列组。类别由任何数量的不同因素确定，例如搜索结果的地理位置，设施，营业时间等。对于每个类别，搜索结果可以分类到类别中。结果首先以一般术语向用户报告，作为每个组中的搜索结果的数量。将提示用户选择最感兴趣的组，并报告所选组内的各个搜索结果的部分。

7. 发明申请

US20050049868A1 Speech recognition error identification method and system 审中-公开
标题翻译：语音识别误差识别方法及系统
公开(公告)号：US20050049868A1
公开(公告)日：2005-03-03
申请号：US10647709
申请日：2003-08-25
申请人： Senis Busayapongchai
发明人： Senis Busayapongchai
IPC分类号： G10L15/00 , G10L15/04 , G10L15/06
CPC分类号： G10L15/01 , G10L15/063
摘要： Methods and systems are provided for testing and improving the performance of a speech recognition system. Words, phrases or utterances are assembled for recognition by one or more speech recognition engines. At a text-to-speech application, an audio pronunciation of each word, phrase or utterance is created. Each audio pronunciation is passed to one or more speech recognition engines. The speech recognition engine analyzes the audio pronunciations and derives one or more words, phrases or utterances from the audio pronunciations. A confidence score is assigned to each of the one or more words, phrases or utterances derived from the audio pronunciations. If the confidence score for any derived word, phrase or utterance is below an acceptable threshold, the results of the speech recognition engine for the word, phrase or utterance are passed to a developer to allow the developer to take corrective action with respect to the speech recognition engine.
摘要翻译：提供了用于测试和改进语音识别系统的性能的方法和系统。单词，短语或话语被组合以供一个或多个语音识别引擎识别。在文本到语音应用程序中，创建每个单词，短语或话语的音频发音。每个音频发音被传递到一个或多个语音识别引擎。语音识别引擎分析音频发音，并从音频发音中导出一个或多个单词，短语或话语。从音频发音导出的一个或多个单词，短语或话语中的每一个分配置信度分数。如果任何派生单词，短语或话语的置信度得分低于可接受的阈值，则将词语，短语或话语的语音识别引擎的结果传递给开发人员，以允许开发人员针对语音采取纠正措施识别引擎。

8. 发明申请

US20050049858A1 Methods and systems for improving alphabetic speech recognition accuracy 审中-公开
标题翻译：提高字母语音识别精度的方法和系统
公开(公告)号：US20050049858A1
公开(公告)日：2005-03-03
申请号：US10647611
申请日：2003-08-25
申请人： Senis Busayapongchai
发明人： Senis Busayapongchai
IPC分类号： G10L15/24 , H04M1/27 , H04M1/50 , G10L15/00
CPC分类号： H04M1/50 , G10L15/24 , H04M1/271
摘要： Methods and systems are provided for improving the accuracy of a speech recognition system in recognizing alphabetic character input. If spoken alphabetic characters are erroneously recognized by a speech recognition system, a user may reenter the alphabetic characters using DTMF key tones on the user's telephone keypad to assist the speech recognition system in determining the correct input. If the input is originally input using DTMF key tones, the user may reenter the input as spoken alphabetic characters to assist the system to identify the correct input from the combinations of input that may be associated with the DTMF key tone entry.
摘要翻译：提供了用于提高语音识别系统在识别字母字符输入中的准确性的方法和系统。如果语音识别系统错误地识别了口语字母，用户可以使用用户电话键盘上的DTMF键音重新输入字母字符，以帮助语音识别系统确定正确的输入。如果最初使用DTMF键音输入输入，则用户可以将输入重新输入为口语字母字符，以帮助系统从可与DTMF键音输入相关联的输入的组合中识别正确的输入。

9. 发明申请

US20150321100A1 Methods and Systems for Establishing Games With Automation Using Verbal Communication 审中-公开
标题翻译：使用语言沟通自动化建立游戏的方法和系统
公开(公告)号：US20150321100A1
公开(公告)日：2015-11-12
申请号：US14805552
申请日：2015-07-22
申请人： David J. Anderson , Senis Busayapongchai
发明人： David J. Anderson , Senis Busayapongchai
IPC分类号： A63F13/424 , A63F13/79 , A63F13/215
CPC分类号： A63F13/424 , A63F13/12 , A63F13/215 , A63F13/54 , A63F13/79 , A63F2300/1081 , A63F2300/50 , A63F2300/6072 , A63F2300/6081 , G10L15/00 , G10L17/00 , H04L65/00
摘要： A thick-game client device includes all of the game data processing on-board while a thin-game client device includes only a small portion of game data processing such as to render visual displays while the majority of the game data processing is network based. A thick-voice client devices includes all of the voice processing on-board while a thin-voice client device includes only a small portion of the voice processing such as to generate acoustic parameter data discussed below while the remainder of the voice processing occurs at a voice services node. It will be appreciated that a client device may be thick with respect to both game processing and voice processing, may be thick with respect to one type of processing and thin with respect to the other, or may be thin with respect to both types of processing.
摘要翻译：厚游戏客户端设备包括板上的所有游戏数据处理，而薄游戏客户端设备仅包括游戏数据处理的一小部分，以便在大多数游戏数据处理是基于网络的情况下呈现视觉显示。厚语音客户端设备包括板上的所有语音处理，而薄话音客户端设备仅包括语音处理的一小部分，以便生成下面讨论的声学参数数据，而语音处理的其余部分发生在语音服务节点。应当理解，相对于游戏处理和语音处理，客户端设备可能较厚，相对于一种类型的处理可能较厚，而相对于另一种类型处理较薄，或者可以相对于两种类型的处理来说都很薄。

10. 发明授权

US08265260B2 Methods, systems, and computer program products for providing human-assisted natural language call routing 有权
标题翻译：用于提供人为辅助自然语言呼叫路由的方法，系统和计算机程序产品
公开(公告)号：US08265260B2
公开(公告)日：2012-09-11
申请号：US11191756
申请日：2005-07-28
申请人： Senis Busayapongchai
发明人： Senis Busayapongchai
IPC分类号： H04M3/00
CPC分类号： H04M3/5233 , G10L15/26 , H04M3/493 , H04M3/4933 , H04M3/523 , H04M2201/40 , H04M2203/2011
摘要： Exemplary embodiments relate to methods, systems, user devices and computer program products for providing human-assisted natural language call routing. Systems include a call interface device on an IVR system for receiving a telephone call from a caller. The system also includes a level one agent processing module for facilitating the handling of the telephone call when it is not directed by the IVR system after an initial interaction and a second interaction between the caller and the IVR system. The system further includes a level two agent processing module for facilitating the handling of the telephone call when it is not directed by the IVR system after the initial interaction and when a level two agent is available. In addition the system includes a level three agent processing module for facilitating the handling of the telephone call when a level three agent is available.
摘要翻译：示例性实施例涉及用于提供人辅助自然语言呼叫路由的方法，系统，用户设备和计算机程序产品。系统包括用于从呼叫者接收电话呼叫的IVR系统上的呼叫接口设备。该系统还包括一级代理处理模块，用于在初始交互之后不由IVR系统引导的电话呼叫的处理以及主叫与IVR系统之间的第二交互。该系统还包括二级代理处理模块，用于当初始交互之后IVR系统不引导电话呼叫时以及当二级代理可用时便于处理该电话呼叫。此外，该系统包括三级代理处理模块，用于当三级代理可用时便于处理电话呼叫。

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