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    • 3. 发明授权
    • Online installation scheduling system and method for cable services
    • 在线安装调度系统和电缆服务方法
    • US07620562B2
    • 2009-11-17
    • US11020060
    • 2004-12-22
    • Jeffrey L. HenryRobert W. Coughlin, Jr.Donald G. Monteyne
    • Jeffrey L. HenryRobert W. Coughlin, Jr.Donald G. Monteyne
    • G06F9/46
    • G06Q10/109G06Q10/06314G06Q10/1097
    • A system and method for creating, scheduling, and managing time slots for installation appointments. Embodiments of the present invention permit a trading partner to offer a customer the ability to schedule installation of cable services on-line. A cable operator maintains an inventory of time slots. One or more time slots from the time slot inventor are offered to a customer based on ordering information received from the customer. A customer selects a time slot from the one or more offered time slots. A cable operator then assigns an installation appointment to the customer within the time slot selected by the customer. A cable operator may also determine the status of the inventory of time slots (e.g., time slots allocated, time slots consumed, and time slots available) for a system, a location, or a trading partner.
    • 用于创建,调度和管理安装约会时隙的系统和方法。 本发明的实施例允许贸易伙伴为客户提供在线安排电缆服务的能力。 电缆操作员维护时隙的清单。 基于从客户接收的订购信息,向客户提供来自时隙发明者的一个或多个时隙。 客户从一个或多个提供的时隙中选择一个时隙。 然后,电缆操作员在客户选择的时隙内为客户分配安装约定。 电缆运营商还可以确定系统,位置或贸易伙伴的时隙(例如,分配的时隙,消耗的时隙和可用的时隙)的清单的状态。