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1. 发明授权

US07664245B2 System and method for provisioning digital phone service 有权
标题翻译：提供数字电话服务的系统和方法
公开(公告)号：US07664245B2
公开(公告)日：2010-02-16
申请号：US11021530
申请日：2004-12-23
申请人： Robert W. Coughlin, Jr. , Donald G. Monteyne , Renee K. Downs Storosh , John Pfaff , Lori L. Mays , Robert Michael Glass
发明人： Robert W. Coughlin, Jr. , Donald G. Monteyne , Renee K. Downs Storosh , John Pfaff , Lori L. Mays , Robert Michael Glass
IPC分类号： H04M3/42 , H04M15/00
CPC分类号： H04M3/2263 , H04M3/22 , H04M3/42144 , H04M15/56 , H04M2215/202
摘要： A system and method uses a digital phone order management (DPOM) system to manage the ordering and provisioning of digital telephone services in a cable system. A centralized datastore of customer, order, telephone number inventory and provisioning information is accessible to access devices used by a customer service representative (CSR) of a cable operator, a voice provisioning specialist (VPS) of a local exchange carrier (CLEC), and a cable operator installation technician to schedule and provision based on permissions granted by an administrator. The sharing of information allows a CSR to manage orders for digital telephone services and to coordinate installation and provisioning so as to reduce the time to complete an order and use installation resources efficiently.
摘要翻译：系统和方法使用数字电话订单管理（DPOM）系统来管理电缆系统中数字电话业务的订购和配置。客户，订单，电话号码库存和配置信息的集中数据库可以访问由有线运营商的客户服务代表（CSR），本地交换运营商（CLEC）的语音提供专家（VPS））使用的设备，以及电缆操作员安装技术人员根据管理员授予的权限进行安排和配置。信息共享允许CSR管理数字电话服务的订单，并协调安装和配置，以减少完成订单的时间并有效利用安装资源。

2. 发明申请

US20090313080A1 ONLINE INSTALLATION SCHEDULING SYSTEM AND METHOD FOR CABLE SERVICES 有权
标题翻译：在线安装调度系统和电缆服务方法
公开(公告)号：US20090313080A1
公开(公告)日：2009-12-17
申请号：US12543570
申请日：2009-08-19
申请人： Jeffrey L. Henry , Robert W. Coughlin, JR. , Donal G. Monteyne
发明人： Jeffrey L. Henry , Robert W. Coughlin, JR. , Donal G. Monteyne
IPC分类号： G06Q10/00 , G06F15/16 , G06Q30/00 , G06Q50/00
CPC分类号： G06Q10/109 , G06Q10/0631 , G06Q10/06311 , G06Q10/1093 , G06Q10/1097 , G06Q30/0601
摘要： A system and method for creating, scheduling, and managing time slots for installation appointments. Embodiments of the present invention permit a trading partner to offer a customer the ability to schedule installation of cable services on-line. A cable operator maintains an inventory of time slots. One or more time slots from the time slot inventory are offered to a customer based on ordering information received from the customer. A customer selects a time slot from the one or more offered time slots. A cable operator then assigns an installation appointment to the customer within the time slot selected by the customer. A cable operator may also determine the status of the inventory of time slots (e.g., time slots allocated, time slots consumed, and time slots available) for a system, a location, or a trading partner.
摘要翻译：用于创建，调度和管理安装约会时隙的系统和方法。本发明的实施例允许贸易伙伴为客户提供在线安排电缆服务的能力。电缆操作员维护时隙的清单。基于从客户接收到的订购信息，向客户提供来自时隙库存的一个或多个时隙。客户从一个或多个提供的时隙中选择一个时隙。然后，电缆操作员在客户选择的时隙内为客户分配安装约定。电缆运营商还可以确定系统，位置或贸易伙伴的时隙（例如，分配的时隙，消耗的时隙和可用的时隙）的清单的状态。

3. 发明授权

US07620562B2 Online installation scheduling system and method for cable services 有权
标题翻译：在线安装调度系统和电缆服务方法
公开(公告)号：US07620562B2
公开(公告)日：2009-11-17
申请号：US11020060
申请日：2004-12-22
申请人： Jeffrey L. Henry , Robert W. Coughlin, Jr. , Donald G. Monteyne
发明人： Jeffrey L. Henry , Robert W. Coughlin, Jr. , Donald G. Monteyne
IPC分类号： G06F9/46
CPC分类号： G06Q10/109 , G06Q10/06314 , G06Q10/1097
摘要： A system and method for creating, scheduling, and managing time slots for installation appointments. Embodiments of the present invention permit a trading partner to offer a customer the ability to schedule installation of cable services on-line. A cable operator maintains an inventory of time slots. One or more time slots from the time slot inventor are offered to a customer based on ordering information received from the customer. A customer selects a time slot from the one or more offered time slots. A cable operator then assigns an installation appointment to the customer within the time slot selected by the customer. A cable operator may also determine the status of the inventory of time slots (e.g., time slots allocated, time slots consumed, and time slots available) for a system, a location, or a trading partner.
摘要翻译：用于创建，调度和管理安装约会时隙的系统和方法。本发明的实施例允许贸易伙伴为客户提供在线安排电缆服务的能力。电缆操作员维护时隙的清单。基于从客户接收的订购信息，向客户提供来自时隙发明者的一个或多个时隙。客户从一个或多个提供的时隙中选择一个时隙。然后，电缆操作员在客户选择的时隙内为客户分配安装约定。电缆运营商还可以确定系统，位置或贸易伙伴的时隙（例如，分配的时隙，消耗的时隙和可用的时隙）的清单的状态。

4. 发明授权

US08219436B2 Online installation scheduling system and method for cable services 有权
标题翻译：在线安装调度系统和电缆服务方法
公开(公告)号：US08219436B2
公开(公告)日：2012-07-10
申请号：US12543570
申请日：2009-08-19
申请人： Jeffrey L. Henry , Robert W. Coughlin, Jr. , Donald G. Monteyne
发明人： Jeffrey L. Henry , Robert W. Coughlin, Jr. , Donald G. Monteyne
IPC分类号： G06Q10/00
CPC分类号： G06Q10/109 , G06Q10/0631 , G06Q10/06311 , G06Q10/1093 , G06Q10/1097 , G06Q30/0601
摘要： A system and method for creating, scheduling, and managing time slots for installation appointments. Embodiments of the present invention permit a trading partner to offer a customer the ability to schedule installation of cable services on-line. A cable operator maintains an inventory of time slots. One or more time slots from the time slot inventory are offered to a customer based on ordering information received from the customer. A customer selects a time slot from the one or more offered time slots. A cable operator then assigns an installation appointment to the customer within the time slot selected by the customer. A cable operator may also determine the status of the inventory of time slots (e.g., time slots allocated, time slots consumed, and time slots available) for a system, a location, or a trading partner.
摘要翻译：用于创建，调度和管理安装约会时隙的系统和方法。本发明的实施例允许贸易伙伴为客户提供在线安排电缆服务的能力。电缆操作员维护时隙的清单。基于从客户接收到的订购信息，向客户提供来自时隙库存的一个或多个时隙。客户从一个或多个提供的时隙中选择一个时隙。然后，电缆操作员在客户选择的时隙内为客户分配安装约定。电缆运营商还可以确定系统，位置或贸易伙伴的时隙（例如，分配的时隙，消耗的时隙和可用的时隙）的清单的状态。

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