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    • 1. 发明申请
    • Utilizing one telephone account to complete calls made from a different account
    • 利用一个电话帐户完成从不同帐户进行的呼叫
    • US20070274482A1
    • 2007-11-29
    • US11430072
    • 2006-05-08
    • Rimas RaubaGonzalo Salazar
    • Rimas RaubaGonzalo Salazar
    • H04M15/00
    • H04M15/00
    • Telephone calls made from a first account, such as a wireless or wireline account, are completed by bridging the call into a second telephone account, such as a different wireless or wireline account, from which the destination is ultimately reached. Benefits associated with the second telephone account from which the call is completed are applicable even though the call originated from the first account. When bridging into the second account, an identification is provided to a bridging platform. The identification may include a number automatically submitted in response to placing the call into the platform such as a mobile identification number of a wireless device or an automatic number identification, and/or the identification may include a personal identification code manually submitted by the calling party. The identification is looked-up to find the corresponding second telephone account so that the call can be completed to the destination from the platform based on use of the second telephone account that has been found.
    • 通过将呼叫桥接到最终到达目的地的第二电话帐户(例如不同的无线或有线帐户)来完成从第一帐户(例如无线或有线帐户)进行的电话呼叫。 即使来自第一个帐户的呼叫,与呼叫完成的第二电话帐户相关联的利益也是适用的。 当桥接到第二个帐户时,将一个标识提供给一个桥接平台。 该标识可以包括响应于将呼叫放入平台而自动提交的号码,例如无线设备的移动标识号或自动号码标识,和/或该标识可以包括主叫方手动提交的个人识别码 。 查找该识别以找到相应的第二电话帐户,使得可以基于使用已经找到的第二电话帐户从平台将呼叫完成到目的地。
    • 6. 发明授权
    • Online customer service via website navigation intervention
    • 通过网站导航干预在线客服
    • US08468451B1
    • 2013-06-18
    • US11769617
    • 2007-06-27
    • Rimas Rauba
    • Rimas Rauba
    • G06F3/00
    • H04L67/1097G06F3/048
    • Tools and techniques for online customer service via website navigation intervention are described herein. Methods provided by these tools may include monitoring activities of a user who is interacting with a website while utilizing a user device. These activities may indicate that the user would benefit from assistance while interacting with the website, and the tools may accordingly formulate data representing an offer of assistance to the user. In some instances, the user device may send a request for assistance to a customer service system, and may surrender control of the user device to the customer service system. The user device may receive assistance from the customer service system, and afterwards, regain control of the device when the assistance is completed.
    • 本文描述了通过网站导航干预进行在线客户服务的工具和技术。 这些工具提供的方法可以包括在利用用户设备的同时监视与网站交互的用户的活动。 这些活动可以指示用户在与网站交互的同时受益于协助,并且工具可以相应地形成表示向用户提供协助的数据。 在一些情况下,用户设备可以向客户服务系统发送帮助请求,并且可以将用户设备的控制权交给客户服务系统。 用户设备可以从客户服务系统接收帮助,然后在辅助完成时重新获得设备的控制。
    • 9. 发明授权
    • Methods, systems and computer products to incentivize high speed internet access
    • 方法,系统和计算机产品激励高速互联网接入
    • US07742945B2
    • 2010-06-22
    • US11845728
    • 2007-08-27
    • Rimas RaubaGonzalo Salazar
    • Rimas RaubaGonzalo Salazar
    • G06Q30/00
    • H04L5/0058G06Q30/02G06Q30/0251G06Q30/0277H04L5/0007
    • Temporary increased broadband bandwidth services for high speed access and download of Internet websites are provided to end user DSL subscribers by a system and method to increase speed of accessing certain Internet websites to incentivize the end user DSL subscribers to purchase higher speed broadband services and to incentivize content providers to pay for the temporary increased broadband services. The speed category of a customer premises equipment turbo modem is controlled by either a wired or wireless serving center computer processor, based on either the wired or wireless serving center computer processor determining whether to download Internet and video content at a predetermined selected speed category.
    • 通过系统和方法向终端用户DSL提供临时增加的宽带带宽服务,以提高访问某些互联网网站的速度,激励终端用户DSL用户购买更高速度的宽带服务并激励 内容提供商为临时增加的宽带服务付费。 客户驻地设备Turbo调制解调器的速度类别由有线或无线服务中心计算机处理器控制,该有线或无线服务中心计算机处理器基于有线或无线服务中心计算机处理器来确定是否以预定的选择速度类别下载因特网和视频内容。