专利快速检索-快速检索全球专利，免费商用专利数据库-IPRDB

1. 发明授权

US09152931B2 Service engagement management using a standard framework 有权
标题翻译：使用标准框架进行服务参与管理
公开(公告)号：US09152931B2
公开(公告)日：2015-10-06
申请号：US11755167
申请日：2007-05-30
申请人： Moonish Badaloo , Kavita Chavda , Matthew Denesuk , Leslie M. Ernest , Felicia A. Hochheiser , Joanne L. Martin
发明人： Moonish Badaloo , Kavita Chavda , Matthew Denesuk , Leslie M. Ernest , Felicia A. Hochheiser , Joanne L. Martin
IPC分类号： G06F9/46 , G06Q10/06
CPC分类号： G06Q10/06
摘要： A solution for managing a service engagement is provided. A service delivery model for the service engagement is defined within an engagement framework. The engagement framework, and consequently the service delivery model, can include a hierarchy that comprises a service definition, a set of service elements for the service definition, and a set of element tasks for each service element. The set of element tasks can be selected from a set of base tasks, each of which defines a particular task along with its input(s), output(s), and related asset(s). As a result, service engagements can be managed in a consistent manner using a data structure that promotes reuse and is readily extensible.
摘要翻译：提供了一种用于管理服务参与的解决方案。在参与框架内定义了服务接合的服务交付模型。参与框架以及因此的服务递送模型可以包括包括服务定义，服务定义的一组服务元素以及每个服务元素的一组元素任务的层次结构。可以从一组基本任务中选择一组元素任务，每组基本任务都定义特定任务及其输入，输出和相关资产。因此，可以使用促进重用的数据结构以一致的方式来管理服务，并且易于扩展。

2. 发明授权

US08108233B2 Method, system, and program product for generating an integrated business organizational view 失效
标题翻译：用于生成综合业务组织视图的方法，系统和程序产品
公开(公告)号：US08108233B2
公开(公告)日：2012-01-31
申请号：US11408907
申请日：2006-04-21
申请人： Leslie M. Ernest , Rick A. Hamilton, II , Ronnie L. Huskey , Albert L. Swett
发明人： Leslie M. Ernest , Rick A. Hamilton, II , Ronnie L. Huskey , Albert L. Swett
IPC分类号： G06Q10/00
CPC分类号： G06Q10/10 , G06Q10/063 , G06Q10/06311 , G06Q10/0637 , G06Q10/067
摘要： Under the present invention, components pertaining to a particular business operation of an organization are identified arranged into a component map. Information corresponding to a set of financial and staffing variables for the components is then gathered. During a workshop or the like, votes regarding a differentiation factor and an effectiveness factor of each of the components are received according to a predetermined scale. When vote quality is deemed acceptable (e.g., according to a standard deviation), a series of individual heat maps will be generated from the component map using the votes and the information previously collected. In general, an individual heat map is generated for each of the differentiation factor, the effectiveness factor, and the set of financial and staffing. Thereafter, an integrated heat map can be generated by combining at least two of the individual heat maps. Finally, an integrated view that contains the integrated heat map and radar views of the individual heat maps will be generated.
摘要翻译：在本发明中，与组织的特定业务操作有关的组件被识别为组件图。然后收集与组件的一组财务和人员变量相对应的信息。在研讨会等期间，根据预定的比例来接收关于每个分量的分化因子和有效因子的投票。当投票质量被认为是可接受的（例如，根据标准偏差）时，将使用投票和先前收集的信息从组件图生成一系列单独的热图。一般来说，为每个差异因素，有效因子以及财务和人员配置的每一个生成一个单独的热图。此后，可以通过组合至少两个单独的热图来产生积分热图。最后，将产生一个包含各个热图的集成热图和雷达视图的综合视图。

3. 发明申请

US20080301698A1 SERVICE ENGAGEMENT MANAGEMENT USING A STANDARD FRAMEWORK 有权
标题翻译：使用标准框架的服务参与管理
公开(公告)号：US20080301698A1
公开(公告)日：2008-12-04
申请号：US11755167
申请日：2007-05-30
申请人： Moonish Badaloo , Kavita Chavda , Matthew Denesuk , Leslie M. Ernest , Felicia A. Hochheiser , Joanne L. Martin
发明人： Moonish Badaloo , Kavita Chavda , Matthew Denesuk , Leslie M. Ernest , Felicia A. Hochheiser , Joanne L. Martin
IPC分类号： G06F9/46
CPC分类号： G06Q10/06
摘要： A solution for managing a service engagement is provided. A service delivery model for the service engagement is defined within an engagement framework. The engagement framework, and consequently the service delivery model, can include a hierarchy that comprises a service definition, a set of service elements for the service definition, and a set of element tasks for each service element. The set of element tasks can be selected from a set of base tasks, each of which defines a particular task along with its input(s), output(s), and related asset(s). As a result, service engagements can be managed in a consistent manner using a data structure that promotes reuse and is readily extensible.
摘要翻译：提供了一种用于管理服务参与的解决方案。在参与框架内定义了服务接合的服务交付模型。参与框架以及因此的服务递送模型可以包括包括服务定义，服务定义的一组服务元素以及每个服务元素的一组元素任务的层次结构。可以从一组基本任务中选择一组元素任务，每组基本任务都定义特定任务及其输入，输出和相关资产。因此，可以使用促进重用的数据结构以一致的方式来管理服务，并且易于扩展。

你已经成功收藏专利！

检索式保存成功!

IPRDB

热门服务

关于我们

友情链接

联系方式